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Blvd. Kukulcan, Km 5.5, Lote 6-C Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$216
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Pool & Beach (2315)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Caribe
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#88 of 269 hotels in Cancun
Location
Cleanliness
Service
Value
The 24h All Inclusive Hotel Riu Caribe opens all year round and is located right on the beautiful beach of Cancún. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Cancún Airport CUN (20 km) and Cancún city (5 km) and invites you to explore the area. The hotel has 506 comfortably furnished rooms and offers many amenities. Relax in our spa or get in shape at the fitness center. 3 outdoor pools. For the youngest guests there is the RiuLand Kids Club (ages 4-7&8-12 years) and for adults, day and evening entertainment. For lovers of gastronomy, we offer a live cooking stations at our main restaurant, Asian and Mexican specialty restaurants, Steakhouse, and 5 bars.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
Spanish
Hotel links
Special Offer:Receive 500 free points

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
1262Restaurantswithin 10 km
237Attractionswithin 10 km
9331Reviews1514Q+A100Room tips
Traveler rating
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Popular mentions
janet wrote a review 16 Jan
Rochdale, United Kingdom1 contribution
+1
Absolutely fabulous Hotel in a fantastic location we had a wonderful stay here. The Staff could not do enough for you nothing was to much trouble, waking up in a morning to the gorgeous sea view, we would definitely go back. The food was excellent plenty of choice, you definitely would not go hungry and it was always fresh and hot. The Asian specialty restaurant was fabulous the food was excellent, The steak restaurant was nice as you could look out over the sea as you were dining, The Mexican Restaurant was okay I am sure if you like that kind of food it was good my personal choice. The Bedrooms were clean and very fresh looking and was cleaned everyday there was everything you needed in there Towels, soap shampoo hairdryer, the bed was massive and very comfy we had a minbar with excellent choice and optics and a ice machine 2 doors away. The entertainment was good and entertaining, the lobby bar was lovely with the saxophone player in the evening, this Hotel has something for everyone. The surroundings and the Staff made this a fantastic holiday for us.
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Date of stay: November 2021Trip type: Traveled as a couple
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MJMarte88 wrote a review Sep 2021
New York City, New York261 contributions62 helpful votes
+1
Hotel's Favorite
Riu Caribe exceeded my expectations. I was worried because of the negative reviews but after my visit I disagree with those. To start, the staff is incredible everywhere in the hotel. The property is beautifully kept, and Covid rules are frequently reinforced throughout the hotel. Entertainment was fantastic. Great location (pharmacy/liquor store/gift shop) right next door. Bonus* there’s ramps everywhere in the hotel for those that have wheelchairs! The room: yes indeed they’re outdated, the beds are a bit uncomfortable but very clean. AC works perfectly fine the fan is amazing, housekeeping is back to cleaning everyday, mini bar is stocked daily and the liquor dispenser is back (Yay!!) The pool: very clean, swim up bar is opened again with some restrictions but there is service. The pool side service is a bit slow but nothing too crazy. I do think though that the music by the pool can be a bit more upbeat. The beach: FANTASTIC!! We visited from 8/31-9/4 and there was 0 seaweed. No waves, clear warm water, excellent service when ordering drinks. The food and drinks: DELICIOUS! there’s a big variety from breakfast to dinner and snacks. Warm, tasty and great service. Of course don’t go to a Riu expecting Hyatt or Four Seasons food (sports bar sandwiches were the best). Drinks were all delicious, cold beers, cold champagne and they’re main tequila is Don Julio blanco, reposado and Herradura (yay!!) COVID: we were given a link at check in that we filled out and requested an appt. 24hrs later we received our appt confirmation and time. Upon our arrival for our test our passports were taken, test were done we waited in the sitting area and got our results within 15 minutes via email. another 10 minutes and we received our passports and printed results. Super easy and quick!! (Yay again!!) Thank you: Amelia and Carlo front desk, Joshua, Jose Buffett restaurant. Vicente sports bar, William and Oscar entertainment, Jorge housekeeping (9th floor)
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Date of stay: September 2021Trip type: Traveled with friends
1 Helpful vote
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Flyboykale wrote a review 14 Jan
St Louis16 contributions26 helpful votes
Went for 7 days over New Years. I’m fortunate enough to vacation to various all-inclusive hotels and this property is the worst I have been too. I’ve seen resorts handle the Covid downtime by either utilizing the staff to do repairs and updates or take a minimal approach. This resort has done the latter. My opinion is the hotel is currently suffering from a lack of staff. This caused our entire stay to suffer. Only 50% of the restaurants would be open (if you weren’t in line by 6:30 you weren’t getting in), no room service, pool amenities and the daily activities that RUI is known for were sparse. The trickle down was felt at every point. In addition, the quality of the food was FAR below other RUI resorts that I have stayed at. My guess is that the microwave was their main cooking option. I could go on, but it’s easy to see how your vacation would suffer when the resort is understaffed. The one pro; beautiful location and view. For the time being, I would look at another resort until RUI Caribe recovers from its Covid hangover.
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Date of stay: December 2021Trip type: Traveled with friends
Room Tip: Book somewhere else until this resort is able to fix its many issues.
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AJC wrote a review 12 Jan
1 contribution
Our party of 7 were there Dec 30-Jan 5. The rooms were clean and spacious. The view was amazing. The beach was beautiful and always found seating. Pool was great as well and usually found chairs for all of us. Food was ok. The buffet seemed to serve the same things every day for breakfast and dinner. It was ok, not great. The Asian restaurant was ok. Mexican restaurant was good. The staff was great and always willing to help and answer questions when needed. Always very prompt with service and extremely polite. Our room was cleaned and stocked as we requested. The day before leaving we tested for COVID and 3 out of the 7 of us were positive. We were moved to a room on the first floor in the covid section. It was bumpy at first and difficult to get food, direction as to what happens next etc. My husband speaks fluent Spanish and that was a life saver. Once we figured out the system and how to do things, our 6 day quarentine was seemless. We received breakfast lunch and dinner, and always got what we requested or a similar substitute. Alexis that brought us our dinner was great. We always looked forward to his delivery. The Dr at the resort was SO helpful and was able to write us a clearance letter once we met CDC guidelines for quarentine and flying regulations. Overall the COVID positive process was handled well and we were comfortable with how is happened. We decided we like our food in quarentine better than the buffet!! Overall we chose this resort for the beach and it did not disappoint. It was fine for the price, but I think we would choose a different RIU in Cancun when we return.
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Date of stay: January 2022Trip type: Traveled with family
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jroed wrote a review 12 Jan
St. Louis, MO17 contributions16 helpful votes
We were upgraded to the Presidential Suite for our wedding anniversary. It was an amazing room up above the 9th floor. The beach and the pool were the main reason that we chose this resort and they did not disappoint. The food and drinks were fine. I would come back here for sure.
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Date of stay: January 2022
Value
Cleanliness
Service
Room Tip: Tip the guys at the restaurants to avoid waiting for a table. $5 goes a long way.
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PRICE RANGE
US$156 - US$434 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran caribe real cancun, grand caribe cancun, grand caribe real cancun, riu caribe resort cancun, riu caribe cancun mexico, riu caribe mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
506
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Frequently Asked Questions about Hotel Riu Caribe
Which popular attractions are close to Hotel Riu Caribe?
Nearby attractions include Coco Bongo Cancun (3.1 km), Mandala Cancun (3.1 km), and Hunter Bar Cancun (5.7 km).
What are some of the property amenities at Hotel Riu Caribe?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Caribe?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Caribe?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Caribe?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Caribe?
Conveniently located restaurants include Restaurante Careyes, Umami, and Divina Carne.
Are there opportunities to exercise at Hotel Riu Caribe?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Caribe have airport transportation?
Yes, Hotel Riu Caribe offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Hotel Riu Caribe?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Riu Caribe offer any business services?
Yes, guests have access to a banquet room and conference facilities during their stay.
Are there any historical sites close to Hotel Riu Caribe?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.6 km) and Scorpion’s Temple (3.9 km).