We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Reflect Krystal Grand Cancun

Save
Share
Traveler (3429)
Room & Suite (849)
Pool & Beach (735)
Overview
  • Excellent41%
  • Very good32%
  • Average15%
  • Poor6%
  • Terrible6%
Travelers talk about
“the hyatt regency”(160 reviews)
“ocean view”(166 reviews)
“hotel zone”(121 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 10 partner sites to see rooms from US$137.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "f0108fea67544bcc94e95f86c38ed29b", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":155818,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32456980],"additionalContentIds":[],"pollCount":0,"checkin":{"day":2,"month":9,"year":2018},"checkout":{"day":3,"month":9,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":179,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"f0108fea67544bcc94e95f86c38ed29b","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":207,"lowestMetaPrice":137,"additionalPartner":false,"highestMetaPriceDisplay":207,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":207,"lowestMetaPrice":137,"highestMetaPriceDisplay":207,"hotelName":"Reflect Krystal Grand Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImYwMTA4ZmVhNjc1NDRiY2M5NGU5NWY4NmMzOGVkMjliIiwiQUlLIjoiZGUwZWJkY2Y5M2E2NGZlODkwN2VkOGRkZTVjNmJkMWYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "09/02/2018", "checkOut": "09/03/2018", "lowestPrice": "US$137", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32456980":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"template":"ibex_mismatch_message__widget","moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"template":"ibex_room_grid_row_responsive__widget","moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (3,965)
Filter reviews
1,977 results
Traveler rating
663
665
319
158
172
Traveler type
Time of year
LanguageEnglish
More languages
663
665
319
158
172
Show reviews that mention
All reviewsthe hyatt regencyocean viewhotel zonebreakfast buffetgreat beachthe club loungecoco bongobali bedsall inclusive optionzona hotelerainfinity poolnight lifeswim up barbeach arealounge chairsbottled waterisla mujeres
FilterEnglish
Updating list...
1 - 5 of 1,977 reviews
Reviewed yesterday

We only stayed in Cancun one night, as we were catching a flight early the next morning. I should be completely upfront here, and say that I do not like Cancun. We had arrived after ten days on Cozumel island and found Cancun to be...More

Thank GenghisandOtherOne
Reviewed 2 days ago via mobile

Thanks to being an Expedia Silver+ we were upgraded to the Altitude Tower. So while we were at the Krystal Grand Punta Cancun we had the new Altitude tower and it was great! Once you pass the lobby and head towards the tower you get...More

Thank adelita_traveler
Reviewed 6 days ago

1) Double checking my credit card invoice and they charged me 50% of my expending as "propina" on the food service (without my agreement) at the beach. 2) They lie inviting you to the Unlimited Vacation club. It's a hoax! Keep away from it. 3)...More

Thank Ricardo F
Reviewed 1 week ago via mobile

My husband and I stayed 2 nights here. Firstly, we were approached by timeshare person. They are very manipulative, after you check in.. they will stop you and say that they have something to show you about the hotel. You can just say no, thank...More

Thank Victoria A
Response from Alejandro V, Gerente de Calidad y Servicio. at Reflect Krystal Grand CancunResponded 6 days ago

Dear Victoria, let us thank your rating, your feedback is really mattered for us. You may be sure we always take our guest´s comments to improve our service. Please give us the chance to serve you again in the future, then we can offer our...More

Reviewed 1 week ago

The big bummer - we both got an intestinal illness. Since this is the only place we ate, its seems reasonable that we picked up the problem at this resort. We still have the effects a week after we returned.More

Review collected in partnership with this hotel
Thank marksemrau
Response from Alejandro V, Gerente de Calidad y Servicio. at Reflect Krystal Grand CancunResponded 6 days ago

Dear Marksemrau, we really sorry the inconvenience you experienced, we hope you find better. In this meaning, let us inform you that we works with an special certification called "H", this is a recognition granted to establishments which prove that prepare the meals in high...More

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Wheelchair Access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Babysitting
Airport Transportation
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$114 - US$555 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Luxury Hotel in Cancun
#50 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$555 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Luxury Hotel in Cancun
#50 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (3429)
Room & Suite (849)
Pool & Beach (735)
Dining (389)
Amenities (192)
Family and Play Areas (27)
Business Center & Event Rooms (2)
Questions & Answers
Ask a question
Charlotte S
19 August 2018|
Answer
Response from DanaSV | Reviewed this property |
We only used the breakfast and it was a buffet with everything you could possibly want: from cereal and baked goods to eggs, bacon, sausages, fruit, chocolate milk and juice. Picky eaters will be all right.
0
Votes
519Lovelies
4 August 2018|
Answer
Response from JillF5 |
When we stayed next door last month the beach was perfect.
0
Votes
Room Tips
"Ocean view for sure."
Read review
"altitude tower, ocean view"
Read review
"Do not stay in this hotel if you have other choice"
Read review
"Altitude King size rooms are the best and provide the best views of the pools and the beach."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing