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Hotel Krystal Cancun

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Paseo Kukulcan Km 9 Lotes 9 Y 9A Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
US$144
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Free cancellation until 28/02/22
Hotels.com
US$144
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Free cancellation until 28/02/22
getaroom.com
US$119
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Booking.comUS$157
PricelineUS$144
FindHotelUS$248
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (5955)
360
Panoramas (15)
Room & Suite (773)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Cancun
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#81 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish

Location

Full view
97Great for walkers
Grade: 97 out of 100
75Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
8166Reviews457Q+A100Room tips
Traveler rating
  • 3,362
  • 2,125
  • 1,206
  • 663
  • 812
Time of year
Traveler type
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  • English
Popular mentions
Andrew D wrote a review Yesterday
Puerto Vallarta, Mexico1 contribution
After reading all the reviews, I was a little skeptical. But this is great example that you definitely should not believe everything you see on the Internet. The Rooms are okay but the service made up for it. I have a gluten and dairy allergy, so my expectations was even lower. But my experience was Great. They accommodated my allergies and always made me something special. Shout out to the Chefs, Mayra(dining manager) ,Christobal (server) in Aquamarina.Obeth (lobby barman).Irais(dining manager) and Miguel (server) in las velas. Look at some of the pics. 🤤 The service was Excellent!!!
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded yesterday
Dear guest, It is gratifying that you enjoyed your stay at Krystal Cancun, it is certainly an encouragement for the team to continue working hard to make the experience of our guests the best, we look forward to your next trip to Cancun, the destination par excellence in our country, rest assured that you will always have a comfortable place to rest. Cordially, the management.
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Gary B wrote a review 16 Oct
7 contributions
Go and get robbed by their sales team selling lies about the time share and vacation club. Turn and run.. Who wants to actually stay in such a run down facility and poorly managed vacation destination.
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Date of stay: October 2021Trip type: Traveled with family
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Ran M wrote a review 14 Oct
3 contributions
The food portion was a little too big but tasted amazing. The people were friendly and funny. The dinning area was very authentic and artistic! The best part was our waiter’s Juan and Ohlam… they were efficient and hilarious!
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Date of stay: October 2021Trip type: Traveled with friends
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded 4 days ago
Dear guest, Allow us to thank you on behalf of the entire Krystal Cancun team for your visit and for taking the time to share your experience with our resort. We are very happy to know that your stay with us was very pleasant, and that you were very pleased with the service of our excellent team at El Mortero restaurant. We look forward to welcoming you again soon, Best regards, the managment.
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sam wrote a review 14 Oct
1 contribution
Juan was an amazing server. Very funny guy who made the experience so much better. Food was great. Giant portions. Would recommend splitting appetisers. The cheese appetiser was great. Meat was amazing in it. The Mexican appetiser was huge and enough for 3 people. Would highly recommend.
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Date of stay: October 2021Trip type: Traveled with friends
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded 4 days ago
Dear guest, Allow us to thank you on behalf of the entire Krystal Cancun team for your visit and for taking the time to share your experience with our resort. We are very happy to know that your stay with us was very pleasant, and that you were very pleased with the service of our excellent team at El Mortero restaurant. We look forward to welcoming you again soon, Best regards, the managment.
Read more
alexia c wrote a review 13 Oct
1 contribution1 helpful vote
Food was fantastic and the server was fast and friendly. Enjoyed the food and atmosphere. Gener Alberto Miguel did a wonderful job this evening. Had an absolutely delightful evening during our trip. 10/10
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Date of stay: October 2021Trip type: Traveled with family
Helpful
Share
Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded 5 days ago
Dear Guest, Allow us to thank you on behalf of the entire Krystal Cancun team for your visit and for taking the time to share your experience with our resort. We are very happy to know that your stay with us was very pleasant, and that you were very pleased with the service of our excellent team. We look forward to welcoming you again soon, Best regards, the managment.
Read more
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PRICE RANGE
US$92 - US$194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
krystal cancun hotel cancun, nh hotels cancun, nh krystal cancun hotel, krystal hotel cancun, nh krystal hotel cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
435
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Frequently Asked Questions about Hotel Krystal Cancun
Which popular attractions are close to Hotel Krystal Cancun?
Nearby attractions include Coco Bongo Cancun (0.3 km), Mandala Cancun (0.3 km), and After Dark Events and Entertainment (0.2 km).
What are some of the property amenities at Hotel Krystal Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hotel Krystal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Krystal Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Cancun?
Conveniently located restaurants include Marinero's, El Granero Grill & Drinks, and Señor Frog's Cancun.
Are there opportunities to exercise at Hotel Krystal Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Krystal Cancun have an airport shuttle?
Yes, Hotel Krystal Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Krystal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Krystal Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Krystal Cancun?
The staff speaks multiple languages, including English and Spanish.