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Occidental Tucancun

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Traveler (4650)
Pool & Beach (1285)
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Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travelers talk about
“alberto martinez”(74 reviews)
“north tower”(73 reviews)
“lobby bar”(300 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
Additional information
Offers from Occidental Tucancun
Special Offer: Up to 23% - Caribean
Hotel deals
Offers from Occidental Tucancun
Special Offer: Up to 23% - Caribean
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,178)
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3,246 results
Traveler rating
1,325
1,024
476
249
172
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1,325
1,024
476
249
172
Show reviews that mention
All reviewsalberto martineznorth towerlobby barla claraboyamexico lindothe mexican restaurantocean viewmain poolmall across the streetactivity poolentertainment staffspring breaksenor frogsbeautiful beachmake reservationshot dogscoco bongo
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1 - 5 of 3,246 reviews
Reviewed yesterday

we have a great tames the kids love it. thank you for the hospitality.we stay a week and time just fly. the food was good the hotel was nice and clean and all the staff was very polite and you fell very welcomeMore

Review collected in partnership with Barcelo Hotels & Resorts
Thank Rosilda T
Response from ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental TucancunResponded today

Dear Rosilda T: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were...More

Hotel's Favorite
Reviewed 25 April 2018 via mobile

I am almost hesitant to give this hotel such a good review because I’m afraid everybody will want to stay here and I’ll never be able to get a room again. After 30 years of going to Mexico, this is one of my favorite places...More

3  Thank Melinda B
Response from ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental TucancunResponded 26 April 2018

Dear Melinda B: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of...More

Reviewed 2 days ago

It was all inclusive-Room,food & drink) on the water with beach and pools .food was well prepaired ,buffet or dinning room--your choice as much as you wanted. the room was large , clean & well serviced. The hotel personal were friendly , helpful and spoke...More

Thank williamdO8249WD
Response from ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental TucancunResponded yesterday

Dear williamdO8249WD: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our...More

Reviewed 3 days ago

Me and my friends decided to book this hotel as it had amazing reviews. I'm not sure who was reviewing it,but out of the 4 times I have been to Cancun, this by far has been the worst hotel. The customer service is non existent....More

Thank Ayla E
Response from ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental TucancunResponded 2 days ago

Dear Ayla E: Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We undoubtedly believe that there is always room for improvement and your constructive opinion is...More

Reviewed 4 days ago

We were a group of 5 guys stayed 10 days to this great hotel. We were looking for an hotel with a nice dynamic, lots of activities, and vgood food. We saw so many good reviews on this hotel and HAD to give it a...More

Thank angeloelio123
Response from ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental TucancunResponded yesterday

Dear angeloelio123: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Beachfront
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Breakfast included
Free Parking
Hotel Amenities
Babysitting
Room Service
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Free Parking
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Adult pool
Outdoor pool
Details
Price range
US$167 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
Room types
Accessible rooms, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$167 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
Room types
Accessible rooms, Suites, Non-Smoking Rooms, Family Rooms
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Traveler (4650)
Pool & Beach (1285)
Room & Suite (927)
Dining (426)
Family and Play Areas (143)
Amenities (99)
Business Center & Event Rooms (26)
Questions & Answers
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scrat01
18 June 2018|
Answer
Response from ASISTENTEGERENCIAL | Property representative |
Dear scrat01: Thank you for sharing your doubts with us, we will gladly inform you that all guests are given at the time of check in their towel cards, according to the number of people arriving in each room. We hope to... More
0
Votes
Google Translation
scrat01
18 June 2018|
Answer
Response from ASISTENTEGERENCIAL | Property representative |
Dear scrat01: Thank you for sharing your doubts with us, we will gladly inform you that all guests are given at the time of check in their towel cards, according to the number of people arriving in each room. We hope to... More
1
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Google Translation
Lystra G
16 June 2018|
Answer
Response from ASISTENTEGERENCIAL | Property representative |
Dear Lystra G: Thank you for sharing your doubts with us, my suggestion is for the number of people request a room with double beds. We also inform you that Wi-Fi is a service with additional cost. We hope to receive it... More
0
Votes
Google Translation
Room Tips
"away from elevator-elevator is small"
Read review
"Ocean view"
Read review
"We prefer the south tower rooms. If you get a Lagoon view room, ask for one 4th floor or above."
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"Ocean View"
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