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Occidental Tucancun

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Traveler (4697)
Pool & Beach (1305)
Storyboard
Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travelers talk about
“north tower”(72 reviews)
“alberto martinez”(70 reviews)
“lobby bar”(278 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star accommodation
All hotel details
Additional information
Offers from Occidental Tucancun
Special Offer: Up to 23% - Caribean
Hotel deals
Offers from Occidental Tucancun
Special Offer: Up to 23% - Caribean
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,319)
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3,295 results
Traveler rating
1,340
1,038
488
255
174
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LanguageEnglish
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1,340
1,038
488
255
174
Show reviews that mention
All reviewsnorth toweralberto martinezlobby barla claraboyamexico lindothe mexican restaurantocean viewmall across the streetmain poolactivity poolentertainment staffbeach resortspring breaksenor frogsoceanview roommake reservationsbeautiful beach
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1 - 5 of 3,295 reviews
Reviewed yesterday

This was by far top 3 best international trips I’ve been on. The staff was so inviting, friendly, and very attentive to any concerns we had however there were no concerns. I would like to thank Kiki, Rober, and several other bartenders that I wish...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank RosiieBryant
Hotel's Favorite
Reviewed 5 May 2018 via mobile

I’ve been here multiple times, and the upgrades by Occidental are well done. It’s a smaller resort, with 2 dinner buffet options and two a la carte dinner restaurants. Alexi provides amazing pool-side service and Jorge goes over and above with breakfast and lunch service...More

1  Thank 5280nikki
Response from ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental TucancunResponded 8 May 2018

Dear 5280nikki: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our...More

Reviewed 3 days ago

My family and I there with a large wedding group. Upon arrival hotel was not what we expected.When checking in we asked for a upgrade and they were very rude about it and right away said there was nothing available. Our room was terrible and...More

Thank Viviana A
Response from ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental TucancunResponded 2 days ago

Dear Viviana A: We appreciate that you use TripAdvisor to communicate your concerns related to your recent stay at our hotel and we apologize if you have had any incidence on our service. We have read your opinion carefully and we take note of your...More

Reviewed 4 days ago

The location was great! The bellhop and housekeeping teams were very attentive. I felt pressured into signing up for a vacation club membership as soon as I checked in which ruined my experience for the week I was there. It wasn’t completely horrible but I...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank lisalasvegas5
Response from ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental TucancunResponded 2 days ago

Estimada lisalasvegas5: We want to thank you for taking the time to share your doubts with us, your feedback is very important because it allows us to see through your eyes those areas that we should improve . We have shared your observations to the...More

Reviewed 1 week ago

Three adults went for an extended weekend to celebrate a birthday. We were fine with the room, it was a little outdated, but maintained well. We had a good time, but were oftentimes disappointed with the food. We booked through a 3rd party site, and...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank TheTransferGirl
Response from ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental TucancunResponded 6 days ago

Dear TheTransferGirl: At Occidental Tucancún we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Beachfront
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Breakfast included
Free Parking
Hotel Amenities
Babysitting
Room Service
Business Center with Internet Access
Wheelchair Access
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Free Parking
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Adult pool
Outdoor pool
Details
Price range
US$142 - US$380 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Ocean View Hotel in Cancun
#4 Safe Hotel in Cancun
#22 Family Resort Hotel in Cancun
#11 Bay View Hotel in Cancun
#42 Great View Hotel in Cancun
#40 Family Hotel in Cancun
Room types
Accessible rooms, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$142 - US$380 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Ocean View Hotel in Cancun
#4 Safe Hotel in Cancun
#22 Family Resort Hotel in Cancun
#11 Bay View Hotel in Cancun
#42 Great View Hotel in Cancun
#40 Family Hotel in Cancun
Room types
Accessible rooms, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (4697)
Pool & Beach (1305)
Room & Suite (959)
Dining (445)
Family and Play Areas (145)
Amenities (99)
Business Center & Event Rooms (32)
Questions & Answers
Ask a question
Olga B
12 August 2018|
AnswerShow all 2 answers
Response from ASISTENTEGERENCIAL | Property representative |
Dear guest: Thank you for sharing your doubts with us, we inform you that our all-inclusive package refers to all national alcoholic foods and beverages, as well as some activities that are described on our website. We hope... More
0
Votes
Google Translation
scrat01
2 August 2018|
Answer
Response from ASISTENTEGERENCIAL | Property representative |
Dear scrat01: Thank you for sharing your doubts with us, at the time of making your check in you can make your up grade although it is subject to availability. We hope to receive it soon. Best regards, Paulina... More
1
Vote
Google Translation
TheTransferGirl
1 August 2018|
AnswerShow all 2 answers
Response from ASISTENTEGERENCIAL | Property representative |
Dear The TransferGirl: Thank you for sharing your doubts with us, the all inclusive system includes the tips, if you want to recognize any collaborator you can do it, the employees must attend all our guests without any... More
0
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Google Translation
Room Tips
"Nothing nice about here"
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"Higher floors have a better view and less A/C noise."
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"get a room with a balcony"
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"Go Premium! Its worth every penny!! Unlimited everything, including room service and wifi."
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