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Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta 48390 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
25 people are viewing this hotel
Hotel direct offer!Package deal
Expedia.com
US$373
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Free cancellation until 14/12/21
Hotels.com
US$373
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Free cancellation until 14/12/21
Priceline
US$278
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Free cancellation until 14/12/21
Preferred HotelsUS$435
eDreamsUS$432
Trip.comUS$442
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1966)
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Panoramas (15)
Videos (4)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Mousai
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 151 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Hotel Mousai is the first and only AAA Five Diamond rated resort in Puerto Vallarta and the state of Jalisco, where fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally at the beach.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Parking
Paid internet
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Mountain View
Languages Spoken
Spanish
Hotel links
Special Offer:Package deal
1333Reviews319Q+A100Room tips
Traveler rating
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Popular mentions
Penni L wrote a review 22 Sep
2 contributions
This hotel is modern and sleek. Amazing service. Butlers provide timely information and assistance and enhance experience. Views at the back of the mountains, and from the front of the ocean. Hotel is across street from ocean, easy walk or quick shuttle from hotel. All food outlets are great with great variety. Highly recommend this hotel. All inclusive experience, adult only. If you travel with other families, Garza next door is family friendly.
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: corner suites have incredible views of both mountains and beach. All rooms are great.
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Kirsten B wrote a review 19 Sep
1 contribution1 helpful vote
While staying at the sister resort, we ate at Hiroshi for dinner. Not only was the food incredible, but Abraham and Jose took such great care of us. Friendly and helpful staff and amazing menu. We are definitely making a second (maybe third) visit to this romantic spot.
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded 3 days ago
Dear Kirsten B, Thank you for choosing Hiroshi restaurant to celebrate your honeymoon. We are excited to know you both had an amazing time and are already planning the next visit. I am thankful for your kind words which I will personally share with Abraham, Jose and the rest of the team. Greetings, Imelda Zermeño Rooms Division Manager
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Elena08 wrote a review 17 Sep
4 contributions2 helpful votes
The service was very friendly and professional. We loved all the different dining options, too. The pools were beautiful and we especially loved having our own private jacuzzi at the end of the day to sip a cocktail
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Date of stay: September 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded 5 days ago
Dear Elena H, Thank you for taking the time to share your experience with us and for choosing Hotel Mousai as your getaway destination. We are excited to know you enjoyed the experience and the atmosphere of the resort. When travel brings you back to Puerto Vallarta we hope to welcome you back.
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Tim wrote a review 15 Sep
1 contribution
Spent a week at Mousai for our anniversary the beginning of September. It was our second time and it remains the only place we stay in Puerto Vallarta. We didnt get to try the new restaurants as they weren't quite done but we'll be sure to check out the new tower once it's complete. We had a corner ultra suite which includes butler service and our butler Carlos was very attentive and made our Anniversary feel extra special. Even during some tropical storms, we had some great relaxation during by the pool. The staff was very friendly as always and were all wearing masks which helped keep it safe. Labor day weekend however was extremely busy however, so we did encounter very busy restaurants (with entire families dining in) which is something you need to navigate.
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Date of stay: September 2021
Value
Cleanliness
Service
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Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded 1 week ago
Dear Tim, Thank you for sharing such kind words and for your loyally staying with us for the second time. We deeply appreciate and highly value loyal guests like you. I am beyond thrilled to know you thoroughly enjoyed your anniversary getaway and that your interactions with our team were so pleasant. It is truly our pleasure to ensure your time with us is nothing short of spectacular and we absolutely look forward to welcome you back at Hotel Mousai. Kind regards
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luveden wrote a review 15 Sep
San Diego, California5 contributions1 helpful vote
Truly a high-end adults-only resort with the best of everything! Service, rooms, food, amenities - all top notch! We were only there for two nights and reserved an all-inclusive package in an Ultra Mousai Suite and wish we could’ve just stayed for the entirety of our trip, but we look forward to coming again and staying in the new South Tower. Our new favorite place in Puerto Vallarta!
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Date of stay: February 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded 1 week ago
Dear Luveden, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere. We hope to welcome you back at Mousai South in the near future. Kind regards
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PRICE RANGE
US$356 - US$539 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
72
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Frequently Asked Questions about Hotel Mousai
Which popular attractions are close to Hotel Mousai?
Nearby attractions include Malecón Boardwalk (7.5 km), Act2PV (6.3 km), and Cassandra Shaw Jewelry (6.2 km).
What are some of the property amenities at Hotel Mousai?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Hotel Mousai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mousai?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Mousai?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Mousai?
Conveniently located restaurants include Maria Baja, Poblanos Cocina Mexicana, and The Top Sky Bar & Restaurante.
Are there opportunities to exercise at Hotel Mousai?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Mousai have an airport shuttle?
Yes, Hotel Mousai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Mousai?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Mousai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Mousai?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (11.9 km).