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Diego Rivera 121 Zona Hotelera Las Glorias, Puerto Vallarta 48330 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2686)
360
Panoramas (13)
Room & Suite (638)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 151 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Travelers' Choice
Find the master key to Paradise at Sunset Plaza Beach Resort Puerto Vallarta. Our suites and rooms are designed with technology and comfort inspirited décor. Each one of these units features an amazing ocean view. Seduce your senses with our exclusive all inclusive plan, Haute cuisine, Premium Drinks, 24-Hour Butler and the most beautiful Puerto Vallarta Sunsets, all in one place.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Horseback riding
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Snack bar
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Fishing
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Taxi service
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Kitchenette
Microwave
Flatscreen TV
Room service
Safe
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Languages Spoken
Spanish
Hotel links
Special Rate:Special rate available
4273Reviews560Q+A100Room tips
Traveler rating
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Popular mentions
Good Boi G wrote a review 15 Sep
1 contribution
Survive was above and behind!! We had such an amazing family vacation at the Sunset Plaza. We loved hanging out at the pool and eating dinner at the amazing restaurant. Mario was incredible and always took care of us around the pool. Arisai, our hostess at the restaurant always greeted us at the resturant and was always very helpful! All of the servers were professional and incredibly helpful
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Date of stay: September 2021Trip type: Traveled with family
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Response from Alberto Aguilera, Director General at Sunset Plaza Beach Resort
Responded 1 week ago
Dear guest It is a real pleasure accomplish and go further your expectations, we really appreciate your amazing comments and the recognizing of our staff and services, ith this outstanding review help us to keep an excellent service and have one of the most wanted hotels in Puerto Vallarta. Come back soon!!!
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Burgerkim wrote a review 13 Sep
Orange County, California32 contributions47 helpful votes
I travelled with my wife, and my daughter on September to celebrate my daughter's 5th birthday. As a very seasoned traveller (I travelled more than 20+ countries/year pre-covid) Pros: Staffs: I cannot express enough gratitudes for amazing staffs for this hotel. I guess that's the reason why I'm keep coming back to this hotel since more than 10 years ago when this hotel was newly built. Not only Martin, Victor, Juan, and Alfredo, but literally every staffs in this resorts are amazing. Food: For all inclusive, they really do focus on individual plates and they actually taste quite good for all inclusive. Rooms: As all rooms are facing the beach, it really doesn't matter which room you are staying at, experience and the sunset view is very nice. Kids Club: Thank you for your amazing work, you are amazing Nereida. Covid-19 Test: This was conducted within the hotel and everything was done flawlessly. Cons: Bar hours: Even lobby bar was mentioned to be opened until Midnight, they were only opened until 11 PM and even that was being cut off by 10:55 PM. Once the sewer backflow prevented the pool bar from opening, resort opened the lobby bar until 1AM to accommodate it. It is a nice gesture for resort to accommodate it, but I'm just pointing out the bar hours which I personally think is a bit short compared to other resort. Night Shift Manager: This is related to an event and how he was handling an issue. I had an incident where this drunk guy from Germany was trying to attack me after continuously cussing and disrespect me. I told him to get the ##$@ out more than a dozen times and eventually got outside to avoid him as he wouldn't get out of my face and keep yelling at me. Once he tried to follow me out and attack me, he was blocked by people who tried to stop him and he fell and hurt his head(bleed a bit). We didn't want to deal with him anymore and left the scene while this guy was stopped by other guests and staffs. I was called by a night shift manager. I don't recall his name. I was surrounded by number of staffs/securities. He told me to get out of the hotel now. When I asked why I'm being kicked out, he said because another guy is injured. I was quite disappointed that the night shift hotel manager was trying to kick me out while not even really looking into this issue thoroughly. He was trying to kick me and my family out from the hotel at 2 AM in Mexico. I pleaded not to kick me out. Asked for letter of explanations if he was kicking me out requested per my discussion with my lawyer right after this incident. Also asked to just move me to another sister resort instead of kick me out as I didn't want to be out on the street with 5 year old girl and wifey at 2AM in Mexico. Fortunately, he told me not to come out from the room until they give me a call in the morning with decisions from the day time manager (Alberto). Fortunately, it seems like Alberto did look into this issue and found out that this German guy was the angry drunk who was just trying to attack others. I was allowed to go out from my room at 2PM and was able to give my daughter a piñata party for her birthday. Thanks Alberto and thanks to Alfredo on following up with me to make me feel comfortable afterward. I'm not mad at the nightshift manager. But I personally believe that he could handle this issue a bit better. Even with the incident, my overall experience is pretty positive with staffs.
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Date of stay: September 2021
Location
Cleanliness
Service
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Response from Alberto Aguilera, Director General at Sunset Plaza Beach Resort
Responded 1 week ago
Dear guest We are very pleased about your overall experience and also we thank you for your trusted in us. In this issues about the night shift manager, he had a very dificult situation what makes hard took desitions and got all people involved be satisfy with the desition, our priority is the safety for all the guest and staff but we always care about you and your best interests. Best Regards!!!
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Amanda C wrote a review 5 Sep
2 contributions
A beautiful resort with exceptional service! The staff were very accomodating and helpful. Mario was a gem and helped with anything we needed! He made sure we were taken care of and all of our vacation needs were met! Victor and Enrique were the best servers and went out of their way to make our stay the best. Truly the best all inclusive resort I've stayed at for service. They really do go above and beyond! The only negative is there is no entertainment and they do not have any music playing at any time, even by the pool. It lacks the Mexican feel a little bit. It needs a little perking up that way, as it can feel kinda blah. But a definate place to go for great service and location.
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Date of stay: August 2021Trip type: Traveled with friends
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Response from Alberto Aguilera, Director General at Sunset Plaza Beach Resort
Responded 2 weeks ago
Dear guest We appreciate your excellent comments that you experienced at Sunset Plaza, also we definetely take in count your recommendations to improve even more the activities and give that speciall touch that you look when comes to Puerto Vallarta. Come back soon!!!
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Kathryn H wrote a review 4 Sep
1 contribution
Mario, Luis and Antonio took amazing care of my girl and I each day at the pool!! We wanted for nothing, our drinks stayed cold and full and they even made sure to keep us hydrated with water!! Alfredo was our butler and made sure we felt like queens during our stay. We had turn down service each night, fresh towels each day and our fridge was restocked with cold beverages each afternoon. Abel who works in the front helped us with our UberEats order and gave great local recommendations!! Getting our COVID tests was super simple. Concierge arranged to have a Dr on-site at the day and time of our choosing. The doctor was very professional and made the process very simple. Our results were emailed to us at the end of the business day and there was also a paper copy dropped off the next day. Staff members all wore masks, and were also diligent to make sure guests wore them too. Overall it was a really nice stay and would definitely recommend! The staff truly made the stay so special!!
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Date of stay: September 2021Trip type: Traveled with friends
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Response from Alberto Aguilera, Director General at Sunset Plaza Beach Resort
Responded 2 weeks ago
Dear guest Thank you for share all the small details bt they make a quite difference for a relaxing and safe experience during your vacations, once again thank you for recommend us, this is our best motivation to keep working hard for you. Come back to Sunset Plaza!!!!
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Heather H wrote a review 4 Sep
1 contribution
Super relaxing vacation at sunset plaza. My favorite things about this property were the staff. The team that worked around the pool especially Mario, Antonio, and Luis were amazing. They always made sure we were well taken care of. Anytime we needed anything from room service to more towels our needs were quickly met. Getting around is very easy in PV take an Uber for a few dollars. Covid tests are available for about $45 usd. I wish the menus overall included more authentic Mexican items. The 24 he bakery was fun to get snacks at any time. I missed iced coffee only hot coffee was available. Alcohol levels in drinks were inconsistent. Either very strong or weak. Overall I would come back. I had a great time.
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Date of stay: September 2021Trip type: Traveled with friends
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Response from Alberto Aguilera, Director General at Sunset Plaza Beach Resort
Responded 2 weeks ago
Dear guest We are pleased that the service distinguished our staff and thank you for recognize them by their names, also we appreciate your comments that help us to improve and keep our quality standars and be your best option in Puerto Vallarta. Come back soon!!!
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PRICE RANGE
US$164 - US$431 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunset plaza beach resort and spa, sunset plaza beach hotel puerto vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
80
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Frequently Asked Questions about Sunset Plaza Beach Resort
Which popular attractions are close to Sunset Plaza Beach Resort?
Nearby attractions include Strana (0.3 km), Kokopelli Karaoke & Dance Bar (0.3 km), and Nelson's Leather Shop (0.2 km).
What are some of the property amenities at Sunset Plaza Beach Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Sunset Plaza Beach Resort?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Sunset Plaza Beach Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunset Plaza Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sunset Plaza Beach Resort?
Conveniently located restaurants include Mama Rita's Pizzeria, Blake's Restaurant and Bar, and Natureza.
Are there opportunities to exercise at Sunset Plaza Beach Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sunset Plaza Beach Resort have an airport shuttle?
Yes, Sunset Plaza Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunset Plaza Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Sunset Plaza Beach Resort?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (2.4 km).
Does Sunset Plaza Beach Resort have any great views?
Yes, guests often enjoy the ocean view available here.