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Stayed here on two occasions, one night in March and one night in April 2018. Both times we were welcomed and found our rooms to be large, clean and comfortable. The bathroom was particularly large. The hotel is quiet, with a guarded, gated entrance. The...More
Response from GeneralManagerslw, Gerente at Four Points by Sheraton SaltilloResponded 7 May 2018
Thank you for taking the time to review our property Four Points by Sheraton Saltillo regarding your recent stay.
Thank you very much for your very detailed review! We are so glad that you did enjoy your short stay with us! Once again...More
The hotel can be a bit tricky to get to, because of how the highway is, and if you aren't in the correct lane, you can easily miss it. Some places in the area, you need to exit on off ramps, but this hotel you...More
Response from GeneralManagerslw, Gerente at Four Points by Sheraton SaltilloResponded 28 April 2018
Dear Travelers Stop
Thank you for taking the time to review our hotel regarding your recent stay.
We are grateful for such a detailed review. Allow me to apologize on behalf of our hotel for failing to meet your expectations the details that you mentioned...More
Este lugar no se parece a las fotos. La gente de recepción era agradable, pero la habitación olía y estaba sucia. La alfombra del pasillo estaba cubierta de tierra de las paredes y necesitaba pasar la aspiradora. Y en el restaurante esperé cinco minutos para...More
Response from GeneralManagerslw, Gerente at Four Points by Sheraton SaltilloResponded 3 January 2018
Thank you for taking the time to reviews our property in regards to your recent stay at the Four Points by Sheraton Saltillo.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our...More
This is a disgrace to be a Sheraton. The staff is very friendly, but the rooms are dirty, uncleaned toilets, there trash under the beds, (bottles, cans), broken sheets and the carpets looks like they've never been vacuumed. I don't expect luxury! but at least,...More
2 Thank Ruth M
Response from GeneralManagerslw, General Manager at Four Points by Sheraton SaltilloResponded 26 October 2017
Thank you for taking the time to complete our online survey regarding your recent stay at Four Points Saltillo
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with...More
It looks nice from outside, but once that you get into the Hotel you can tell at first sight that need maintenance the gardens outside are dry long grass.
The lobby furniture looks dark and dirty.
The rooms seem ok, cheap furniture and dark, then...More
1 Thank Israel A
Response from GeneralManagerslw, Director de Relaciones Públicas at Four Points by Sheraton SaltilloResponded 25 October 2017
We would like to thank you for taking the time to give us your Feedback. It is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We have spoken directly with you...More