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The Westin St. John Resort Villas

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Panoramas (18)
Pool & Beach (537)

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#5 of 6 hotels in Cruz Bay
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Rest easy at The Westin St. John Resort Villas. Our resort in Great Cruz Bay, Virgin Islands is located near a cove of white sandy beaches at Great Cruz Bay. After a busy day, unwind in our quarter-acre pool, or enjoy on-site dining at Snorkels Bar & Grill or Mango Deli.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Poolside bar
Diving
Snorkeling
Tennis court
Water sport equipment rentals
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Photo copier / fax In business center
BBQ facilities
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Bathrobes
Air conditioning
Private balcony
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Modern
Languages Spoken
English
Hotel links
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3,572Reviews111Q+A100Room tips
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Nancy D wrote a review Apr 8
Connecticut15 contributions4 helpful votes
We had a fabulous week at the Westin St John Virgin Grand Villas. We were in 41. The Villa was spacious and well equipped. We had 5 adults and 2 teens. The staff was friendly and prompt when we requested items. The shuttles were always around when we needed a lift to or from the pool.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded 1 week ago
Thank you for leaving a 5-star review with us! We greatly appreciate it, and hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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3busyboys wrote a review Mar 2024
Johnson Creek, Wisconsin54 contributions14 helpful votes
The Westin provided a great home base for us to stay at while exploring the island. Here are the pros and cons of the property from our view. Pros: 1. They have a car rental service right on site. We prebooked the car and it was ready for us when we arrived. 2. For a fee they provided ferry service to and from St. Thomas including the transfers from the airport to the ferry. I think it was around $150 each person...so a bit costly but we felt it was well organized and worth not having the hassle. 3. We were in building #22- it was great! We couldn't really see the ocean but we were only a minute walk to the ocean so not a big deal. The condo was well equipped and everything was comfortable and clean. We especially liked the shower heads! Great water pressure! The beds were very comfortable and having a washer and dryer in the unit was very helpful! They provided housekeeping services 3 times during the week which was nice. 4. The pool was gorgeous! Towels are provided. 5. Tennis courts, basketball courts and frisbie golf all included and easy to check out the equipment. 6. Fitness room was small and basic but got the job done. 7. Coffee shop/little deli onsite was great! The ladies working in there were super sweet. We ordered sandwiches a few times to take with us offsite to the beaches and they were very good- even had gluten free bread! Cons: 1. The food onsite wasn't the best- it was ok, but for the price you are better off going into town and checking out the local hot spots. 2. The woman in the activities desk that was older was cold and rude. 3. Most of the staff in the restaurants- especially the waitstaff on the beach bar aren't friendly at all. They are cold and disconnected. 4. We didn't mind walking everywhere but I can see small children and elderly might have trouble getting around because while they do have shuttles- they didn't really seem to be around when we were going places. In fact we didn't take one the entire week we were there. Honestly, we would have given 5 stars if the staff was a little more pleasant. We would definitely consider staying again.
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Date of stay: March 2024
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Location
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Trip type: Traveled with family
Room Tip: Washer and dryers are in the units! Car rental place onsite- book ahead of time Shuttle was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded 1 week ago
Thank you for taking the time to leave a review on our resort. We appreciate your feedback, and hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Love2travel1960 wrote a review Mar 2024
Shelton, Connecticut37 contributions10 helpful votes
We are owners and this was our 5th trip. Normally stay in Bay Vista section but not available when we booked. 1st stay in Virgin Grand units that have a plunge pool/patio across the road from main resort. A 10 min walk to pool, water, reception. Staff are consistently going back and forth but was only offered a ride once during the 6 day stay! 😞 Units in this section are dated and need updating, but appliances were fairly new, worked well. Nice size kitchen and living room area. However not enough seating if you have more than 5 people. Same goes for private pool area - only 2 loungers?? Should have at least 4. Pool was a nice feature and very clean and refreshing. Perfect for large family or group as there are 2 more bedrooms upstairs with full bath. Unit was equipped with full size washer/dryer which is appropriate for potential number of guests. Upstairs seemed hotter and I would be concerned of A/C not cooling efficiently. We moved to Sunset Bay rooms for last night. Very nicely updated, clean and new. Outstanding location right on the water. 2 bedroom units were converted from hotel rooms to condos. Very nice, but no window for 2nd bedroom! Why? Only downside. Service was spotty. Reception/check-in desk was courteous and efficient. Got into room very close to 4 pm. 👍Told to visit Platinum Elite office for welcome packet etc. Important you do this as they do provide discount card for property and offsite restaurants and retailers. They provide "Sand Dollars" if you book your update. Just be careful to use them as you cannot apply to room charge. We were very happy they provided BEFORE we did update and not after as we were able to pay for dinner at a very nice place in town. Nice selection of what establishments will accept. 😊 Platinum Desk associate was less than enthusiastic and was basically just doing his job. Too bad as it is a first impression. Additionally, no praises to the supervisor that came to the room to inspect our disappointment in cigarette smell. Could have cared less, claimed they did not smell anything. Um, sorry but it was obvious. They did send someone to change the large room filter which he indicated was dirty. Said they would spray something but never did. It dissipated as week went on and we did put a sheet over the couch as it seemed the smell was worst sitting on it. The main pool area was very busy midday, so if you're not there early, you will be searching for shade or possibly a chair. Shout out to Odette, at the pool/towel desk. SHE is FABULOUS and knows what customer service is all about! Cheerful, enthusiastic and helpful. She is empowered to make decisions and took the time to walk around, say hello, and talk to guests. What a breath of fresh air. That is what you like to see as a guest. Everyone should emulate her behavior and attitude! We love it here but there is a great need for good and motivating leadership that takes accountability and supports the staff. A staff that is inspired and encouraged and REWARDED for good work and attitude will go a long way. The location is great. The Dolphin Market is easy to walk to for groceries, liquor, etc. and they give 10% off to Westin guests.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The Westin ferry is a good value for transportation to/from St. Thomas.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded 4 weeks ago
Thank you for leaving a positive review on our resort. We appreciate the feedback, constructive criticism and recognition towards our staff. We are always looking to improve in areas, so we thank you again for staying with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Flyer222135 wrote a review Feb 2024
Harrisburg, Pennsylvania6 contributions5 helpful votes
We love St. John...we have loved The Westin for over 20 years. This is the first year our stay was disappointing. I am never one to complain...I'm the one finding the good and reviewing kindly. But this year, I absolutely cannot, and honestly, I feel like a baby even saying what I am about to say. Marriot has not done the Westin any favors. We are owners...the highest category one can get. Been owners for over 20 years. The last four years we have been relegated to bottom floor/no view and this year, in addition to that, we were in the handicap room. My husband and I are TALL and handicap rooms lower the counters! No more happy hour, no more water or assistance in the gym, over-crowded, snippy help, and critters in our unit! When we checked out, we had some leftover cash credit and THEY suggested...and talked to their managers...that we just forward the credit for when we came back in a couple of weeks. They said they put notes in their files...This was not our idea! When we came back with friends, they firmly said this wasn't happening...not our policy. The whole experience has left a bad taste in our mouths. We would love to sell some of our units, but that is not allowed. (This we figured through research, but got the solid answer on this trip...seems they should tell you that, up front.)
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Date of stay: February 2024
Value
Location
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Trip type: Traveled as a couple
Room Tip: IF you can find a number, call ahead to ask for a nice room. Otherwise you might be relegated to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded Feb 22, 2024
We apologize for the negative experience you faced during your stay. Please contact our corporate customer advocacy office at 800-860-9384 or email customer.advocacy@mvwc.com to address your concerns.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kaleigh R wrote a review Feb 2024
Philadelphia, Pennsylvania1 contribution1 helpful vote
My biggest concerns while I'm traveling are cleanliness, noise level and coziness. This hotel was clean, quiet and cozy .The hotel food isn't great, and the staff isn't very friendly but it's a beautiful resort and probably best on the island. It is overpriced but that's island life, I guess.
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Date of stay: January 2024
Value
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded Feb 22, 2024
Thank you for sharing your honest review with us. We greatly appreciate it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amy M wrote a review Feb 2024
2 contributions3 helpful votes
Tired! We are owners of Vistana Westin and this is our third visit at a property that is desperate for a renovation. We thought this one was supposed to be updated after the 2017 hurricane. No luck! Also someone should tell you that most of the villas aren’t anywhere near the water. 1/2 mile walk uphill! We are in the Caribbean and feel like we are at a 1995 ski lodge with flaking tubs. Come on Marriott you gotta do better.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Make sure you ask for a close room or you could walk straight up hill 1/2 a mile to your room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded Feb 22, 2024
Thank you for taking the time to share your review with us. We take your feedback seriously, and hope you enjoyed your stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JASamp279 wrote a review Feb 2024
Bloomington, Illinois202 contributions58 helpful votes
We have been Westin timeshare owners for 12 years but this was our first visit to St John. I would agree with other reviews that the property could use some updating. A couple of things to keep in mind - the USVI are expensive. Just like Hawaii it’s an island and everything has to be barged in. I would estimate that groceries were double what I pay in the Midwest. Going out to eat is expensive. The taxis are expensive. Don’t be surprised by this after you arrive. The on property beach is ok. There are also at least 10 stunning beaches you can get to if you really want the beach experience. If you rent a car there is a 3 day minimum but it’s worth it because there is so much to see and do. Parking in Cruz Bay is tough. Free parking is minimal and paid parking is $10-15 per hour. The staff was very nice and accommodating. Sometimes we waited on shuttles and sometimes we didn’t wait at all. Staffing at all resorts has suffered since Covid and I’m sure it’s even more challenging in the islands. The restaurants were just ok in my opinion and could also use a refresh. But there are many good options in Cruz Bay. Bring cash for transportation. Many restaurants and shops are charging a 3-4% service charge for using a credit card. The Westin ferry option is really worth it. We stayed “up on the hill”. The view is worth the climb and it is a climb so if you have mobility issues take that into consideration when booking. The sun is wicked here so you may want to up the SPF on your sunscreen and bring a rash guard. If you aren’t a timeshare owner there a couple things to know. There is not daily housekeeping service and the check out time of 10 am is firm. Even though you may have Marriott perks at other properties it won’t get you a late check out here. If you want to eat at Morgan's Mango, which I highly recommend, try getting a reservation before your trip. It's always booked and more upscale but worth it. If you want a good gluten free pizza - check out the Tap Room Brewpub. As for the musty smell that many reviews mention - yes it’s there. But I don’t think you can avoid it when in the tropics. I notice it a lot in Florida too. Our room, the lobby, the pool, the fitness center - everything felt clean to me. We had a great week here and will be back.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded Feb 22, 2024
Thank you for taking the time to share your review with us. We appreciate it, and take your feedback seriously. We are looking forward to having you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dlist25 wrote a review Feb 2024
Whitefish, Montana56 contributions86 helpful votes
First off the grounds are immaculate and the staff was wonderful and definitely care. The hotel is now on the older side. Our first room smelled moldy and the staff quickly found us a different room that was much better. St John has beautiful beaches and unfortunately the beach this resort sits on is just ok. It's fine but I would say on the Lower end of beaches we visited on St. John. That's more a testament of how good the beaches on St. John are. You will need to use the shuttle most likely if you stay on the non beach side villas which we found to be fine. Sometimes it was quick and sometimes you had to wait which can be expected if the resort was busy. All of the drivers were friendly and great. The food and drink prices were comparable to everything on the island which is extremely expensive. I think that is what I had the hardest time with is the pricing on the island and the nightly rate for the age of the resort. So this review is more of an fyi.
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Date of stay: January 2024Trip type: Traveled with family
Room Tip: Rent a car Ask for a room on the beach side
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded Feb 7, 2024
Thank you for taking the time to write a review on our resort. We value your feedback, and are happy you got your rooming situated sorted our during your stay, and apologize for the inconvenience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GordonABQ wrote a review Feb 2024
Albuquerque, New Mexico206 contributions136 helpful votes
We stayed at the Westin for 3 nights as part of our quest to visit all the US National Parks. We had a standard villa which was spacious and comfortable. We rented a car which was not necessary. There is a taxi rank at the Westin which will get you the 1.5 mile trip into Cruz Bay or to the other side of the Island. The roads on the island are narrow and very steep (>20%) and are not suitable for walking. The current NP Visitor center is in the center of Cruz Bay. You can park at the visitor center, pick up a hiking map, and take a variety of hikes from this location. There is a new visitor center being built on the outside of Cruz Bay, opening date TBD. There is a Dolphin Market grocery shop close to the entrance to the Westin grounds. On arrival at St Thomas we took the public transport (taxi plus ferry) to the Westin. On the return we took the Westin Ferry plus their bus to the airport. We would recommend the Westin option: expensive but worth it.
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Date of stay: January 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded Feb 7, 2024
Thank you for taking the time to leave a positive review on our property! We greatly appreciate it, and are happy that you enjoyed what the island has to offer!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leo M wrote a review Jan 2024
NY, NY789 contributions397 helpful votes
We had never visited the USVI before and while we liked St Thomas we were blown away by the splendor, beauty, and sheer fun of St John. And if you want a resort experience on the island your choices are the Westin, the Westin, and the Westin. And there was a lot to like about the resort. Most aspects of our villa were spectacular with up to date furnishings and a lovely view. The bay, pool, and hot tub were quite enjoyable and the onsite Mango Cafe had a good selection of tasty dishes, snacks, and essential groceries. There was a 'real' grocery store a very short walk from the resort and getting to Cruz Bay (and other destinations) was quite easy - there was ample parking at the resort and taxis were readily available. And the local 'wildlife' - iguanas and cats - kept us entertained. That said...there were some downsides. We were assigned a villa in Sunset Bay which is right next to the bay (and pool). While wonderful overall, the second bedroom had *no* windows or access to open air or natural light of any kind. Our adult children had difficulty both getting to sleep and waking up as a result. And the Sunset Bay villas are *small* for a weeklong stay - it felt a little cramped for the four of us never mind more. That said, I'm not sure we would have liked the resort nearly so much if we were assigned to one of the Virgin Grand villas across the road. Older and isolated from the main resort and bay/pools I would only ask for one if you particularly valued privacy and/or having your vehicle next to your villa. In short, I strongly recommend that you visit St John and do recommend the Westin. After all, it *is* the best resort on the island!
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Date of stay: January 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marriott Vacations Worldwide, Other at The Westin St. John Resort Villas
Responded Feb 7, 2024
Thank you for leaving a 5-star review on our resort! We are happy that you enjoyed your stay and everything the resort had to offer. We hope you stay with us again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱40,046 - ₱52,359 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanU.S. Virgin IslandsSt. JohnCruz Bay
NUMBER OF ROOMS
3
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN ST. JOHN RESORT VILLAS - UPDATED 2024 Hotel Reviews & Price Comparison (Cruz Bay, U.S. Virgin Islands) - Tripadvisor

Frequently Asked Questions about The Westin St. John Resort Villas
Which popular attractions are close to The Westin St. John Resort Villas?
Nearby attractions include Reef Bay Trail (0.9 km), Scott Bay Beach (1.2 km), and Mongoose Junction (1.2 km).
What are some of the property amenities at The Westin St. John Resort Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin St. John Resort Villas?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin St. John Resort Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin St. John Resort Villas?
Yes, free parking is available to guests.
What are some restaurants close to The Westin St. John Resort Villas?
Conveniently located restaurants include Sam & Jack's Deli, Extra Virgin Bistro, and Sun Dog Cafe.
Are there opportunities to exercise at The Westin St. John Resort Villas?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Westin St. John Resort Villas?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Westin St. John Resort Villas?
Many travellers enjoy visiting Annaberg Sugar Plantation (7.3 km), Cinnamon Bay Nature Trail (4.5 km), and Catherineberg Ruins (2.3 km).
Does The Westin St. John Resort Villas have any great views?
Yes, guests often enjoy the harbour view available here.
Is The Westin St. John Resort Villas accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.