Hotel located next to airport, possibly nice at one time. However, the room was very ran down. Lights didn’t work, there was a large hole in the shower tile and hair, the toilet plumbing was constantly running, and there was some unknown food items found under the bed. $300 a night for a motel on the beach. Glad we only had a one night stay!
At a friend's recommendation, I made at Emerald Beach Resort. I'd seen the property years ago, but never stayed there. I was pleasantly surprised. The ambiance of the property is quaint and comfortable and the beach on Lindbergh Bay is clean and relaxing. Emerald Beach has all the full-service hotel amenities of larger resorts that charge twice the price. I look forward a longer stay there on the next visit to St Thomas.
The discrepency with the food credit and cost of the resort was really a problem. It almost ruined the trip for me but I did feel better after speaking to the manager: I'm sorry I cant remember her name. . This resort has great potential but you need to update the website , get staff on the same page as far as the food credit and policy regarding it.
Emerald Beach is a great beachfront resort I’ve been staying there since I found it in 2017 I’m in the islands a lot on business 5+ times a year and I have never had a bad experience and I would give the entire staff restaurant included a 5star A+ !!
This hotel was clean and had a nice beach and view. We only stayed one night and it was close to the airport. No elevators for luggage but there is help if you need it. Restaurant was average, service was slow and lacked attention but food was good. Beach and view were great! You can hear the airplanes overhead.
We were there for one night before heading of for a week of sailing. The accommodations were very nice and the staff was very friendly. There was quite a crowd at the bar/restaurant so service was somewhat slow, but still an enjoyable evening. Breakfast service and food was much better. Thanks for a great (short) stay.
My stay in this hotel/resort was unplanned. I had actually arrived on the island into a disastrous VrBo condo rental (an Airbnb competitor). The very next morning I called the front desk at Emerald and explained the situation. Family had also traveled with me, so I needed 2 rooms with no notice. The staff got us the rooms, allowed us to get to the property in the morning way ahead of check-in time, (and out of the bad situation with the VrBo rental), and had the rooms ready 3 hours ahead of schedule. Exceptional hospitality, direct beach access, a good hotel restaurant, and a great value. Note there were some maintenance issues in one of the rooms, but these were quickly cleared up when reported. I note I have stayed at this hotel/resort before, so I am also a repeat customer.
Pros- Room was nice, comfortable bed, great ocean view. Very close to the airport. Walking distance within 10 min. Great to have an onsite restaurant and bar. Resort has great potential with the location and view of water. Pool was clean. Staff were friendly and helpful. Cons-Check in was difficult. You are sent an email to check in. If you have an Android phone email apps will not work you have to go to the actual email website for the link to work. I phones were said to work with no issues. Air conditioner was not working when we got in the room. Staff were helpful getting us assistance to get this fixed. Power overload. Once fixed worked perfectly cooling the room. Since it was close to the airport you get lots of jet noise during the day. Shower would go from Cold to scorching hot regardless of where the setting was at. Very difficult to find a perfect water temp since it would go to extremes in a matter of seconds. Grounds need work. Grass and plants in common areas were not maintained. Pool appears to have had a beautiful rock waterfall feature but is no longer working. This would have been a beautiful feature while sitting at the pool. Beach chairs were in disrepair. It was difficult to find 2 chairs that were not ripped or broken. Great beach area but again chairs were difficult to find that worked. If the grounds and water features had been kept up it would have been a different experience for us. Once we arrived home we noticed the Resort had charged us for our room stay even though we had already paid through Orbitz. They indicated they caught the mistake and had reversed the charge but would be 5 days before it was done on our credit card. This is not good practice financially speaking. Maybe for the business but not for a customer. And the staff at the front desk knew we had booked and paid through a 3rd party. I hope this is not a repeating error on their part. It was a nice 1 night stay but we would not stay here again. These Cons could be easily fixed by better management.…
Hotel is great. Close to the airport. Quiet. Pretty. The only reason why I didn’t give it 5 stars was due to the restaurant not working well in company to the resort. The signs state times for breakfast & lunch so we plan pie trips around the meals only to find out that the kitchen opens 1/2hr or on some days an hour later than signs post. That was annoying but not a deal breaker. We also had beautiful views from our 3rd floor balcony. But. This hotel has NO ELEVATORS. so after a long day of fun in the sun we had to deal with the stairs also not a deal breaker just be aware. The staff were pleasant and personable. Really nice place.
The location is great proximity to the airport. The hotel needs some updating. The rooms have a lot to be desired. The bathtub was filthy with some mould - left my socks on when I showered. I would not recommend this hotel. The staff were pleasant and the restaurant okay.