Silka at the Ritz made our stay absolutely memorable! We needed a last minute stay and Silka welcomed us with open arms and a true miss congeniality personality! I would say the entire staff was personable! We enjoyed our day at the pool bar with delicious drinks and incredible poke bowls (don't want to miss out on those). Our room was perfectly situated with a beautiful view (thanks to Silka). We arrived home from dinner to perfectly placed rose petals in the shape of heart :). Oh did I mention the bottle of champagne and macaroons in our room to celebrate my birthday? It was 24 hours of bliss! The pool was clean, perfect temperature and fabulous infinity edge overlooking the sea. If I had one thing I could wish for ... a larger beach. But mother nature is in charge of that these days. It was wonderful. Everything and more that you might expect or desire at the Ritz property.…
We had a lovely stay and marveled in the beauty of this island. Rooms, all with an ocean view, were fresh and spotless, with attention given to your every need. Service was always friendly - and we especially enjoyed meeting Nakita at Coconut Grove so be sure to have a meal there overlooking the sun-soaked Bay. We also recommend the snorkel cruise on the Lady Lynsey; even saw the Milky Way on the magical sail back from St. John.
This hotel and all the people who work there are special. My wife and I had a great time. Our room was always immaculately clean. Dennis and Steven at the Sails bar were super attentive, the bartender at Alloro made fantastic mojitos, Basmillah was great at getting our valet set up, the women working at Blue water were wonderful for brunch and last but not least Jemar went above and beyond with a daily smile and friendly positive upbeat attitude. Micah was very helpful too! We also loved the cats running around the resort! They put the resort over the top. My wife wants to come back just to play with the cats! The only criticism is the chef at Alloro undercooked my Swordfish and now I don’t like seafood because of it. I would eat there again, I just wouldn’t order seafood.
After seven days sailing in the BVI’s, a night at the Ritz Carlton was a welcome respite. Jemar warmly welcomed us and ensured we had a rum punch in hand as soon as we arrived. He was just as gracious on our morning of departure, We were last here in 2016 and the rooms have been updated and are very comfortable. We loved the updated balcony.
Such great staff! We loved our stay. Shout out to Bassimah and Jabari for helping us with our bags and setting the stage for great service! The food was amazing and the hotel room was super comfy. Everything was relaxing!
Amazing service by mandeep and kanim who would help me out with everything. Incredible stay overall and would definitely recommend!!!
Stayed at this hotel for our family vacation great place. One day went out fishing and caught different types of fish. The chef at Coconut Cove prepared 3 different dishes for us and it was DELICIOUS.If you ever visit I very recommend to try Coconut Cove restaurant the chef is really good knows how to make your belly happy.
The staff at the hotel are friendly, from the front desk, to the spa and restaurants… My friends and I dined at the Italian restaurant and Wendellyn our server made us feel right at home and part of the locals. She was courteous and friendly. She told us about the pattie and Johnny cake, which we loved. Oh and the freshly made lemon grass ice tea which she made. She recommend shopping centers and her favorite jewelry store. We also enjoyed the beach and the view of St. John’s from our balcony was amazing. Because of such great hospitality we received , we already made plans to come back next year.
We stayed here for a wedding in October. I don't think this property lives up to the traditional level of luxury one expects from a Ritz-Carlton branded property. When staying at a property and posting a review, I tend to overlook one or two hiccups. However, it just seemed like there were a number of hiccups throughout the course of this stay. The check in process and delivery of welcome drinks felt disorganized. The rooms could use an update. There is no minibar and food and beverage venues close at 11 pm. We were not allowed to take wine glasses from the hotel restaurant to our room when staying on property. (We bought a bottle of wine at 10:30 to sit with on the patio. We had to put our wine in plastic glasses.) Our rooms did not include shampoo on arrival. We called at one point to request shampoo and at another to request towels. Delivery of these items took way too long. We arranged transportation through the hotel to the airport for departure and arrived to the airport 4 hours early. A later departure was not offered or accommodated when requested. The hotel is still a lovely property - lush greenery, swimmable beach right off the property, a lovely sunset sail is offered from the resort. Food at the resort was okay, not remarkable. Service did not feel 5 stars.…
This was the best trip for me and my husband Love the Rita Carlson The staff and food at all the places where Excellent. The beaches are “priceless “……. Tour guide that was given to us by concierge made us feel like family great young. We can’t wait to visit again we’ll needed vacation.