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Holiday Inn Ponce & Tropical Casino, an IHG hotel

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3315 Ponce By Pass, Ponce 00728-1502 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (163)
360
Panoramas (11)
Room & Suite (144)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Ponce & Tropical Casino, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 10 hotels in Ponce
Location
Cleanliness
Service
Value
Para informaciόn en Español, haga click: Holiday Inn Ponce HotelBeautifully nestled on top of a panoramic mountain with a breathtaking view of the Caribbean Sea and the Historical City of Ponce known as the City of Museums. The Holiday Inn Ponce Hotel & Tropical Casino offers 116 renovated and spacious guest rooms and junior suites with individually climate control air conditioners and private balconies. Privileged location - El Tropical Casino located in our main lobby opened 24 hours daily. We are located just one mile from the Speed and Splash Water and Racing Theme Park and only 7 miles from the new Costa Caribe Golf Course. Easy access to the heart of Ponce and the tourists zone. Located 80 miles from the main airport Luis Munoz Marin in San Juan and only 12 miles away from the regional Mercedita Airport. Smoke detectors & fire sprinklers. Olympic size pool and kiddy pool with a breathtaking view of the Caribbean Sea. Banquet and meeting facilities for up to 300 persons. Wheel Chair Accessible and non-smoking rooms available. Locally acclaimed restaurant 'Tanama,' Ponce's Nouvelle Cuisine. Live music Friday and Saturday at the Barlavista Lobby Bar with a breathtaking view of the pool and Caribbean Sea. Game Room. Fitness Center. El Tropical Casino is open daily 24 hours with the newest tropical atmosphere.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Game room
Business Center with Internet Access
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family
Languages Spoken
English, Spanish
368Reviews5Q+A61Room tips
Traveler rating
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Popular mentions
edsquare2017 wrote a review Jun 2021
Ridgefield Park, New Jersey3 contributions1 helpful vote
I've stayed at this hotel several times when visiting my family in Puerto Rico. I've always enjoyed it and found the place pleasant. This trip however, the place had really deteriorated. Maintenance service has diminished. The shower head in our room was terrible, with water spraying over the top of the shower curtain and onto the floor and on the toile seat. There was a huge stain on the bathroom wall and the ceiling looked like someone was spitting coffee at it. The air conditioner in the room leaked soaking the carpet. What shocked me most was the maid service. Because of COVID (and they literally said this) they only provide new, clean towels every 3 days and they only clean the rooms every 5 days. SERIOUSLY!! You would think during COVID they would clean more, not less. It felt nasty. Don't stay here. Go someplace clean.
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Room Tip: Stay someplace else
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Rose O wrote a review Jun 2021
3 contributions
I have stay here before and have had a pleasant stay. Now the price’s are higher but service is lower. You get a change of towels every three days. Full mail service once a week. There excuse is because of Covid. You figured with Covid they would be more diligent with the cleaning. No coffee or cups for the coffee maker. No worth the money.
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Date of stay: June 2021Trip type: Traveled with family
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Michelle wrote a review Nov 2020
Central Arizona, Arizona1 contribution1 helpful vote
One of the worst places I have ever stayed at. Stained carpet, baseboards peeling off the walls, rusty and dirty lamps, cockroaches in the room. No food available after 10am. Extremely outdated and dirty. Outlets placed in inconvenient places to charge your phone. Room was so humid my walls and bathroom floor were wet. I literally had to go use the dryer to dry my damp clothes. Was told to change the temp to 62 degrees to avoid that issue, which is FREEZING and uncomfortable. Towels stunk. On top of that, the phone hardy worked, so my husband had to walk to the front to get assistance. I have family in Puerto Rico and understand the tropical whether, but even staying at my family's homes in the past I have never encountered such an issue with moisture indoors. I used my points for this trip so luckily I saved a bit of money, but honestly this stay was extremely disappointing, and I hope they make things right. At least update your rooms, come on now. It's 2020. This place is a motel at best. THEY KEEP DELETING MY REVIEW ON GOOGLE. TERRIBLE BUSINESS. PAY ZERO ATTENTION TO 5/5 REVIEWS. THEY ARE GETTING PAID.
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Date of stay: November 2020
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Location
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Response from IHG Service, Owner at Holiday Inn Ponce & Tropical Casino, an IHG hotel
Responded 18 Nov 2020
Hello MCHLLBNLL, Thank you for staying at our Holiday Inn Ponce & Tropical Casino and taking the time to leave us feedback. We are all about giving exceptional service to our guests and are committed to comfort in every way. I'm sorry there were a couple of issues you encountered that spoiled your stay. I know how letdown you must have felt towards the cleanliness of the room, the humid temperature, and the outlets not conveniently located. I have conveyed your comments to the Hotel Management to work with the proper departments and the necessary improvements needed on our end. We hope you will join us again in the future and impart a better stay. Safe travels, Deborah R. Case Manager IHGService
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w est wrote a review Oct 2020
San Juan, Puerto Rico120 contributions62 helpful votes
Fresh out of this hotel, for a staycation / work trip. We booked a doble room trying to cover for a much needed break and spend family time. The place is located up top of a soft hill, offering spectacular views. The pool area has wonderful trees to sit and relax. The staff was very helpful and gave us excellent service. The room was clean and beds were so comfortable along with the nice a/c..hotel has been there a long time so expect this kind of setting. All together smelled and was clean.
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Date of stay: October 2020
Value
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Sleep Quality
Room Tip: Pool access rooms
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Dennis J wrote a review Dec 2019
Hammond, Louisiana58 contributions12 helpful votes
This is a very good hotel. The room was clean, quiet, and comfortable. The breakfast was good. The staff was friendly. We enjoyed sitting out by the pool. They even have their own exit off the interstate!
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Date of stay: December 2019
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PRICE RANGE
US$121 - US$178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn ponce & tropical hotel ponce, holiday inn ponce and tropical casino, ponce holiday inn
LOCATION
CaribbeanPuerto RicoPonce
NUMBER OF ROOMS
116
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Frequently Asked Questions about Holiday Inn Ponce & Tropical Casino, an IHG hotel
Which popular attractions are close to Holiday Inn Ponce & Tropical Casino, an IHG hotel?
Nearby attractions include Museo de Arte de Ponce (6.3 km), Museo Castillo Serralles (7.0 km), and Parque de Bombas (7.1 km).
What are some of the property amenities at Holiday Inn Ponce & Tropical Casino, an IHG hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Holiday Inn Ponce & Tropical Casino, an IHG hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Ponce & Tropical Casino, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Ponce & Tropical Casino, an IHG hotel?
Conveniently located restaurants include King's Cream, Campioni Pizza Birra & Tapas, and Lola.
Are there opportunities to exercise at Holiday Inn Ponce & Tropical Casino, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Ponce & Tropical Casino, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Ponce & Tropical Casino, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Ponce & Tropical Casino, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Ponce & Tropical Casino, an IHG hotel?
Many travellers enjoy visiting Museo Castillo Serralles (7.0 km), Cruceta Del Vigia (7.0 km), and Casa Wiechers-Villaronga (6.9 km).
Does Holiday Inn Ponce & Tropical Casino, an IHG hotel have any great views?
Yes, guests often enjoy the ocean view available here.