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El Colonial

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312 Calle de San Francisco, San Juan 00901-1720 Puerto Rico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (61)
Room & Suite (9)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Colonial
Updated 08/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
Adults Only + Stairs Only (No Elevator) We do not have an elevator and all our rooms start on the second floor of the property. If stairs are a problem then please consider staying elsewhere. We do have staff that will assist you with bringing up your bags but you would still have to go up the stairs to reach your room. Transportation The Best way to arrive to our property is via Uber. OSJ is a completely walkable city designed more than 400 years ago. Meaning, cars were not part of it’s design and the best way to get to know the city is by foot. Parking We do not offer parking. If you are driving, we suggest you park in any of these parking lots within OSJ: Dona Fela La Puntilla Covadonga These are the most reasonably priced options in OSJ. All within walking distance of our property. You may just copy and paste the names and insert in Google Maps or any other App of your preference. We do suggest you stop by the property to drop off bags and then find parking :) Please mind, you will not be using the car while in OSJ. It will be convenient to have if you are planning day trips outside of the San Juan area. Check-in Check-in is scheduled for 4PM. We love having guests check-in early and can not guarantee an early check-in. We do suggest you stop by property to process your paperwork. We will gladly hold your bags for you while you lounge around property, explore the city and/or grab a bite to eat. We will make sure to text you as soon as your room is ready so you may check-in. Check-out Check-out is scheduled for 11AM. We can only guarantee a late check-out during the last day of your stay as they are based on availability. We suggest you text us during the morning of your departure. We can not guarantee a late check-out but we promise to do our best to accommodate you in the best way possible. Rooms The vast majority of our rooms have windows facing the “callejon” and/or San Francisco Street. If windows facing the exterior are of utmost importance, please book a Balcony Queen room. The Queen standard room does have windows that face the interior courtyards and do not have a view. Important information! Please confirm your estimated time of arrival to property. As we mentioned earlier, we love having guests check-in early and although we can not guarantee an early check-in, having your time of arrival will assist us in prioritizing our workflow in order to have you in your room as soon as possible. It would to both our benefit if you could also confirm your estimated time of departure. As we mentioned, we work by stairs and we have plenty of them. We want to assist you every step of the way and knowing at what time you expect to leave will allow us to have a staff member available to assist you in bringing down your bags.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Adults only
Rooftop terrace
24-hour check-in
24-hour front desk
Wifi
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Wine / champagne
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Express check-in / check-out
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Private balcony
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish
Hotel links
Special Offer:Open Bar For Hotel Guests!
55Reviews1Q+A9Room tips
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DeonSmith wrote a review Yesterday
Atlanta, Georgia32 contributions11 helpful votes
On the first visit, El Colonial Staff were excellent from the moment we arrived. Miguel greeted us and went over the hotel's history and the amenities. Adrien & Angel provided genuine guest service at the hotel bar and sightseeing suggestions. My second visit, even more pleasurable experience. They make you feel more like a friend than a hotel guest. Miguel saw my booking and had me ready for check-in early! I traveled solo on my second visit and was given a corner room with beautiful open-air views. Lastly, the location, suggestions on dining, and experiences are second to none. If you love Old San Juan culture and excellent guest service, then El Colonial is your place!
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Date of stay: September 2021
Value
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Response from Franklin Rivera, Owner at El Colonial
Responded yesterday
Dear DeonSmith, Thank you for allowing El Colonial to form part of your last two visits to OSJ. Needless to say, it has been a pleasure to host you. The El Colonial Family is dedicated to making sure you enjoy every moment of your stay with us. Hence, we strive to connect with our guests and take full advantage of the limited time that we have to serve you. We are left humbled after reading your review and we are very happy to read that Miguel, Angel and Adriel were able to create a positive impact during your stay with us. Again, thank you for once again choosing El Colonial and for sharing your experience with the world. We hope to have you back soon and often. #keepitcolonial Warm Regards, Franklin Rivera General Manager El Colonial a San Juan 901 Property #elcolonialhotel #sanjuan901
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mariabarbero wrote a review Aug 2021
Cape Coral, Florida7 contributions
Hotel's Favorite
Awesome hotel, great atmosphere, open bar and tons of amazing local tips. Comfy room and coffee in the morning. What more could you need? Highly recommended this hotel! Thanks to everyone at El Colonial for making our trip to San Juan awesome!
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Franklin Rivera, Owner at El Colonial
Responded 18 Aug 2021
Dear mariabarbero , Thank you for allowing El Colonial to form part of your recent visit to OSJ. Needless to say, it was a pleasure to host you! We greatly appreciate you taking the time to share your experience at El Colonial with the world! Our team is dedicated to making sure you enjoy every moment of your stay with us and we are delighted to read that we were able to exceed your expectations. Again, thank you for choosing El Colonial and we hope to have you back soon and often! Warm Regards, Franklin Rivera General Manager El Colonial a San Juan 901 Property
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Fiona wrote a review 21 Oct
Washington DC, District of Columbia2 contributions1 helpful vote
Wonderful hotel, great location, the rooms are wonderful, and the staff is SO great! Adriel, Miguel y Andres were so helpful, kind and gave us such great tips and service. Will come again any time and recommend to everyone.
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Date of stay: October 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Franklin Rivera, Owner at El Colonial
Responded 2 days ago
Dear Fiona, Thank you for allowing El Colonial to form part of your recent visit to OSJ. Needless to say, it was a pleasure to host you. We greatly appreciate your kind remarks in regards to your experience while staying at El Colonial. The Colonial Family is dedicated to making sure you enjoy every moment of your stay with us and we are delighted to read that Andres, Adriel and Miguel were able to positively impact your most most recent visit to our property. Again, thank you for choosing El Colonial and for sharing your experience with the world. We hope to have you back soon and often. #keepitcolonial Warm Regards, Franklin Rivera General Manager El Colonial a San Juan 901 Property #elcolonialhotel #sanjuan901
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Bian wrote a review 18 Oct
1 contribution
The attention to detail by the staff, the service in general was the best we have had in any hotel here in P.R. Miguel and Adriel in particular were super helpful and attentive to our needs and wants. The room was super clean and the lobby is beautiful. We will definitely stay here again soon. Highly recommended!
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Franklin Rivera, Owner at El Colonial
Responded 4 days ago
Dear Bian, Thank you for allowing El Colonial to form part of your recent visit to OSJ. Needless to say, it was a pleasure to host you. At El Colonial, we believe in creating unique and wonderful experiences for our guests to enjoy. Our team is a big part of that and we are very happy to read that Miguel and Adriel created a positive impact during your stay with us. Again, thank you for choosing El Colonial and for sharing your experience with the world. We hope to have you back soon and often. #keepitcolonial Warm Regards, Franklin Rivera General Manager El Colonial a San Juan 901 Property #elcolonialhotel #sanjuan901
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BDewitt wrote a review 17 Oct
1 contribution
We had a bad experience at our original hotel, so we cancelled and booked at El Colonial after seeing the high rating and great reviews. BEST DECISION !!!! Miguel welcomed us with the warmest and friendliest hospitality and put us right at ease, while Adriel offered us a complimentary drink at the bar while we checked it (FYI- the bar is always complimentary!!!). They were even able to let us check in early as the room was available. The scent of lemongrass throughout the hotel also enhances the warm and welcoming experience. The room was fantastic, comfortable and clean. They offered great recommendations on places to eat and things to do while we were in the area. The church right across the road started our Sunday with the sounds of singing as mass began (church windows are open). There is also a roof top terrace with 3 tubs and lots of chairs and seating for chilling with a drink while enjoying the view (did I mention the drinks are complimentary?) Can’t review El Colonial high enough!!!! You will not be disappointed if you stay here! The entire staff is phenomenal! Will definitely stay here next time we visit Puerto Rico! Only cons: stairs (if you have trouble with stairs, this may be a drawback but not a big deal for us). Lots of bars nearby. We could hear parties past 2am on Saturday . So light sleepers be warned ;).
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Franklin Rivera, Owner at El Colonial
Responded 4 days ago
Dear BDewitt, Thank you for allowing El Colonial to form part of your recent visit to OSJ. Needless to say, it was a pleasure to host you. The El Colonial Family is dedicated to making sure you enjoy every moment of your stay with us. We are lucky enough to love what we do and we are happy to read that this is reflected upon your experience. We greatly appreciate your kind remarks in regards to your experience with us and I will make sure to share your feedback with our team so it may serve as positive reinforcement as a job well done. Again, thank you for choosing El Colonial and for sharing your experience with the world. We hope to have you back soon and often. #keepitcolonial Warm Regards, Franklin Rivera General Manager El Colonial a San Juan 901 Property #elcolonialhotel #sanjuan901
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LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
33
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Frequently Asked Questions about El Colonial
Which popular attractions are close to El Colonial?
Nearby attractions include Old San Juan (0.4 km), Castillo de San Cristobal (0.2 km), and The Poet's Passage (0.3 km).
What are some of the property amenities at El Colonial?
Some of the more popular amenities offered include free wifi, a lounge, and room service.
Which room amenities are available at El Colonial?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at El Colonial?
Guests can enjoy a lounge, complimentary tea, and free instant coffee during their stay.
Is parking available at El Colonial?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to El Colonial?
Conveniently located restaurants include Marmalade Restaurant & Wine Bar, Sofia's Old San Juan, and Chocobar Cortés.
Are pets allowed at El Colonial?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at El Colonial?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to El Colonial?
Many travellers enjoy visiting Old San Juan (0.4 km), Castillo San Felipe del Morro (1.2 km), and San Juan National Historic Site (3.5 km).
Does El Colonial have any great views?
Yes, guests often enjoy the city view available here.