We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Doubletree By Hilton San Juan

Save
Share
105 Avenida De Diego Ocean Park Beach, San Juan 00911-3529 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Price Match Guarantee
US$198
View deal
Orbitz.com
Hotels.com
eDreams
Booking.com
Travelocity
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (913)
360
Panoramas (49)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Doubletree By Hilton San Juan
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
Travelers' Choice
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights.
Read more
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Car hire
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Vending machine
Table tennis
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Outdoor furniture
Shared lounge / TV area
Shops
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Safe
Bottled water
Iron
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
86Good for walkers
Grade: 86 out of 100
54Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
3424Reviews175Q+A100Room tips
Traveler rating
  • 2,072
  • 970
  • 259
  • 78
  • 46
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
mavilgonzalez wrote a review Yesterday
Miami, Florida1 contribution
Celebrated our Honeymoon and coordinated to have roses and champagne in our room. First, the receptionist gave my husband the receipt/bill for champagne I purchased as a surprise. So he was aware before we even got to the room. This should have been handed to me or not at all, as my name was on the reservation and I was handling everything, not sure why the receptionist would then hand bill to him, shaking my head. Then, when we enter our room we are surprised by an accessible room as a "courtesy upgrade". This should have been given to me as a choice when I reserved the room or when I called and emailed regarding the amenities I requested to celebrate our Honeymoon. We were both very disappointed as the sweet surprise I had planned was actually a surprise to us to have a room we did not book and the bill handed to my husband. The rose petals, then were set up the following day, at my request and champagne was brought much later after switching rooms. On top of this, staff did not apologize for what happened or offer any sort of correction. Instead, it was me requesting to have the original planned setup Again for the new room. Will likely not be returning unless there is an attempt to correct the mistakes that were poorly handled.
Read more
Review collected in partnership with DoubleTree by Hilton
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
John M wrote a review Apr 2021
19 contributions4 helpful votes
Hotel's Favorite
My wife and I had a Frontier Airlines flight from San Juan airport canceled at 11 p.m. and when we looked online for a hotel relatively near to the San Juan airport, we luckily ended up at this place. Very nice, very well run, everything is new and clean, very well maintained. When we checked in, tired at the end of a rather bad last couple hours, Jevmarie Zayas (spelling? sorry) was very sweet, and for the one day we were there that can be said of the whole staff. Everything there was easy, nice breakfast layout, both buffet and a la carte. Taxi availability was great. Rooms, bed, bathroom, all were very nice.
Read more
Date of stay: April 2021
Value
Rooms
Service
3 Helpful votes
Helpful
Share
Response from Yodil Caban, General Manager at Doubletree By Hilton San Juan
Responded 28 Apr 2021
Saludos X2590BCjohnm , Thank you, for sharing your experience with other travelers. The title of your review "Very new and clean, well maintained, universally friendly staff" motivates us as a team to continue with our best efforts to service our guests. We appreciate your kinds words and will make sure to shared them with Jermarie, she truly is very sweet and we are proud that she is part of our team. We do hope you will visit us again soon. Always at your service, The Team @ Doubletree by Hilton San Juan Should any of our future guests have any questions or concerns regarding our hotel please contact us directly at 1-877-926-3030, e-mail us at reservations@sjdoubletree.com or visit us at sanjuandoubletree.com
Read more
seg276 wrote a review 20 Jul
New York City, New York1 contribution1 helpful vote
While the staff was friendly and welcoming they are short staffed. The rooms were not clean. There was a bug situation in the room. Flooding in the bathroom after every shower. People smoking weed in their rooms and you can smell it in the hallway. The rooms are really outdated which is fine but it was just dirty. I do not recommend this hotel. I reached out to corporate about my stay and they still have not responded. I absolutely expected more for a stay of over 2K for 7 days. Some of the other issues I encountered was just unacceptable.
Read more
Review collected in partnership with DoubleTree by Hilton
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Share
kimberlyprice27 wrote a review 15 Jul
1 contribution
I really enjoyed my stay. The hotel was clean and staff was attentive and friendly. I also loved that there was a grocery store across the street and the beach was within walking distance. It was so convenient!
Read more
Review collected in partnership with DoubleTree by Hilton
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
cmarzigliano wrote a review 13 Jul
Alexandria, Virginia6 contributions7 helpful votes
The good: excellent and friendly front desk staff from checking in, dealing with issues, answering questions to checking out. Bellboys were helpful and sweet. This location has a Starbucks and is across the street from a supermarket, walkable to many restaurants, and the beach. You can also take a hotel golf cart to the beach. Our room on the first level featured a private patio and direct access to the lounge and pool area. 
The not so good: The pool is very small. The room is smaller than what the pictures lead you to expect. Some common area furniture is worn out. The beach umbrella/chair attendant seems unhappy when you show up an hour before they close down (he also didn’t want to give me chairs and umbrella - this upset me because we pay a hefty amount on resort fees). Other guests smoking (despite hotel’s no smoking policy) while using the hot tub results in my family and friends not wanting to go into the pool and hot tub area. Additionally our first floor room wound up right in the path of the smokers’ fumes; the fumes make their way directly into our room. However, the front desk was very responsive to the issue. I do wish the front desk didn’t call me at 8am while I’m on holiday.
Read more
Date of stay: July 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Share
Previous
123456
PRICE RANGE
US$159 - US$307 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton san juan hotel san juan, doubletree san juan, san juan doubletree, best western san juan, san juan best western, hotel pierre puerto rico
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
184
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Doubletree By Hilton San Juan
Which popular attractions are close to Doubletree By Hilton San Juan?
Nearby attractions include Museo de Arte de Puerto Rico (0.3 km), Calle Loiza (0.2 km), and El Bar Bero (0.2 km).
What are some of the property amenities at Doubletree By Hilton San Juan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Doubletree By Hilton San Juan?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Doubletree By Hilton San Juan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Doubletree By Hilton San Juan?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Doubletree By Hilton San Juan?
Conveniently located restaurants include Cayo Caribe condado, Cafe Marquesa, and Bebo's Cafe.
Are there opportunities to exercise at Doubletree By Hilton San Juan?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Doubletree By Hilton San Juan?
Yes, dry cleaning and laundry service are offered to guests.
Does Doubletree By Hilton San Juan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Doubletree By Hilton San Juan?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Doubletree By Hilton San Juan?
Many travellers enjoy visiting Old San Juan (5.8 km), Castillo San Felipe del Morro (6.6 km), and San Juan National Historic Site (5.3 km).