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Sheraton Old San Juan Hotel

100 Brumbaugh Street, San Juan 00901 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1318)
Panoramas (11)
Room & Suite (585)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Old San Juan Hotel
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#29 of 58 hotels in San Juan
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city.
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Property amenities
Free internet
Fitness Center with Gym / Workout Room
Bicycle rental
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Hot tub
Rooftop pool
Outdoor pool
Breakfast available
Breakfast buffet
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Marina View
Languages Spoken
Hotel links
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2772Reviews137Q+A100Room tips
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Popular mentions
Erin74 wrote a review 4 Sep
California633 contributions198 helpful votes
The best thing about the Sheraton Old San Juan is its location. Right in the heart of Old San Juan, you're walking distance to all the beautiful, historical sights and great restaurants. I loved being able to walk out the door and see everything on foot. As I was traveling for work, I also really appreciated the strong, reliable internet and the Walgreens downstairs, perfect for quickly picking up supplies. Be aware that this hotel is directly across from the cruise ports, so when the ships come in the previously quiet and charming streets will suddenly be flooded with tourists. I was able to avoid the mob without any problems, but as cruising resumes more fully, you may have multiple ships in at once and greater crowds. I really appreciated the Covid-safe procedures at the Sheraton, including the requiring of masks anywhere on the property, the requirement to show your vaccination card upon check-in, and the small changes that have been made at the breakfast buffet to make things safer. My room was quite comfortable and had everything I needed. It's not the very top-of-the-line in decor, but it was clean and functional, and the bed was extremely comfortable. The walls are a little thin, so bring earplugs or a white noise app if chatter in the hallway might bother you. I was fine after turning on a little white noise. Staff were helpful whenever I needed something. The restaurant/bar downstairs is really attractive and a great place for a snack and cocktail. I would happily stay here again.
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Date of stay: August 2021
Trip type: Traveled on business
Room Tip: Ask to stay away from the elevator if you're sensitive to noise.
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MONE INC. wrote a review Aug 2021
1 contribution
As a first time visit to Old San Juan and the Fairmont hotel. My Vacations was amazing. Beautiful compound, wonderful ambiance, more importantly staff. As a tourist who visited the beautiful country of PR, the staff made all the difference. Food, top notch, Hotel Top, Service all the caliber you would want to expect. Especially as a New Yorker critic, I took 15 of my family members and they can say the same. Each staff member made all of us feel like honored guests with no expectations of tips. Food was amazing on the compound. Poolside service was amazing. Not to mention all the beautiful pools.The island is gorgeous and a delight to see. We as a family loved our stay. A big thank you to Gabriel, our Check in host who provided us top service especially on my anniversary, to Jose and Angelo our greeters in front lobby who guided us the best way to eat travel and enjoy the island. A nice feeling. Some staff gave me crap about covid and masks, but have to say the island is safe, gorgeous, and a must. A big mention again to Angelo, Jose, and Gabriel. As well, a big compliment to Justine, a manager of some sort to overhear a problem I had, and comes over and handles for me and my party of 15. This hotel is not only gorgeous and well maintained, its a must visit. Staff makes all the difference. As a person in hospitality, Jose, Angelo, Carmen, our maid Rica, and Justine put it over the top. we will be coming back soon.
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Date of stay: August 2021
Sleep Quality
brandonltravels wrote a review Aug 2021
Boston, Massachusetts4 contributions1 helpful vote
We began our honeymoon trip with a stay at the Sheraton Old San Juan. We never mentioned anything to the staff because we didn’t want any special treatment. But even without mentioning it, we received the most outstanding service ever. We’ve been Marriott members for years and we’ve never been treated like this before. From the doorman, Pedro, the morning supervisor John, who made us laugh from beginning to end. To the overnight supervisor, Dennis. We didn’t have breakfast at Palio, but judging by their line, I’m guessing it’s a hit. We witnessed a horrible situation taking place while we waited in line and the manager on duty who identified herself has Gladys, took care of the situation with such grace and poise. We also witnessed how John, was getting belittled and insulted and he still remains calmed and gracious while handling both situations. It’s a shame that guests treat staff like if they weren’t human. Hotel staff are the most important part of any vacation. We’ll forever be grateful for the service provided and making our stay the BEST stay we’ve had in YEARS. Gladys, John, Pedro, we wish you nothing but the best in life. People like you make hospitality feel like a dream for us guests. Blessings and good things for you all.
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: If your room isn’t ready, they will store your bags so you can go about your day and still enjoy...
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Jay wrote a review Aug 2021
2 contributions
Stayed at this Sheraton for the first time. Was surprised and disappointed by the experience. Does not live up to the brand. This is not a “four star” hotel as one would expect. Non existent concierge to assist travelers. Rooms are dated and tired. Housekeeping service was hit or miss and when inquiring with desk staff, received three very different responses as to what is proper procedure for room cleaning. Lobby is nice. Location is convenient to Old San Juan and walkable to all the sights and sounds. The best thing about this hotel is that there is a Walgreens around the corner. Will not stay here again for the high price we paid.
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Date of stay: August 2021Trip type: Traveled with friends
Room Tip: The Walgreens is super convenient and there’s a Starbucks up the street.
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Karen H wrote a review Aug 2021
North Wales, Pennsylvania239 contributions71 helpful votes
This hotel is in a great location. The weekend staff means you won’t the experience you expect from this price point and brand. Week days are much better. There was not a hello once in four days from the bellmen or the front desk staff. We were given no information on protocols for getting towels or room cleaning. I support the reduced contact—just tell us how to request service if needed. Say hi to your platinum life members as if we were guests. Say hello. (You should to everyone). We select this level of hotel and pay more for it so please treat the guests as if they are doing so. It’s hospitality. ! It was impossible to get the ‘breakfast’ buffet on the weekend—just an overwhelming crowd. But the other times on weekends were very pleasant. The lobby bar was not open (nothing sure why). Yes, a bit tired in decore but walkable everywhere in Old San Juan. Stay here for the location. Very, very odd window coverings on interior rooms that no one let us know could be removed (they are claustrophobic). Just wish it had a more pleasant and welcoming staff.
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Weekend staff is not great. Week days much better.
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US$179 - US$337 (Based on Average Rates for a Standard Room)
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Sheraton Old San Juan Hotel & Casino
CaribbeanPuerto RicoSan Juan
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Frequently Asked Questions about Sheraton Old San Juan Hotel
Which popular attractions are close to Sheraton Old San Juan Hotel?
Nearby attractions include Castillo de San Cristobal (0.4 km), The Poet's Passage (0.4 km), and Fundación Casa Cortés (0.4 km).
What are some of the property amenities at Sheraton Old San Juan Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
What food & drink options are available at Sheraton Old San Juan Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Old San Juan Hotel?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Old San Juan Hotel?
Conveniently located restaurants include Marmalade Restaurant & Wine Bar, Sofia's Old San Juan, and Chocobar Cortés.
Are there opportunities to exercise at Sheraton Old San Juan Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Old San Juan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Old San Juan Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Old San Juan Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Old San Juan Hotel?
Many travellers enjoy visiting Old San Juan (0.5 km), Castillo San Felipe del Morro (1.4 km), and San Juan National Historic Site (3.3 km).
Does Sheraton Old San Juan Hotel have any great views?
Yes, guests often enjoy the harbour view available here.