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The Condado Plaza Hilton

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999 Ashford Avenue, San Juan 00907-1016 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
7 people are viewing this hotel
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Traveler (3030)
360
Panoramas (96)
Room & Suite (1384)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Condado Plaza Hilton
Updated 21/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Swimup bar
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
5408Reviews208Q+A100Room tips
Traveler rating
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Popular mentions
Pilah D wrote a review 17 Oct
1 contribution
This was the worse place to stay! They rip you off by asking you to leave a $250 deposit and then charge you a hotel fee supposedly amnesties for $35 a day plus tax for using the pool area even if you don’t use it you’re charged this fee!! I paid $190+ tax for the pool area that I only used ONCE the whole trip! I wouldn’t recommend this hotel to my dogs to stay!! Total RIP OFF!!!!🤬🤬🤬
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Date of stay: October 2021Trip type: Traveled as a couple
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David S wrote a review Jul 2020
Chicago, Illinois4 contributions4 helpful votes
Hotel's Favorite
Even though PR is just starting to get back on its feet after Maria and then the pandemic, this hotel is doing an excellent job of taking care of their guests. The General Manager of this property is one of the GREATEST GM’s of any Hilton property I have ever visited as a diamond member for 8 years! She called my cell number at 11:00 pm at night because she knew the tire in my rented Escalade popped and I was stranded in San Juan until very late. She was so concerned that she offered to send someone from the hotel to pick me up. I was amazed and stunned that a GM could be so hands on with her guests. Her attitude shows in every member of her staff that goes out of their way to make you feel very special. I also liked the extra protection they took during these times. There was hand sanitizer everywhere, they took your temperature every time you entered, sprayed hand sanitizer on your hands every time you entered, and everyone including the guests wore masks and practiced social distancing. The room was even sanitized and sealed with a sticker letting us know. Staying there I had no worries about getting Covid. I felt like I was at home. When in San Juan, you MUST visit this hotel! I can’t wait until zafarse the pandemic when this hotel is 100 percent operational so I can go back and have an even better time! Thank you Ms. Toko! Keep up the great job!
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Date of stay: July 2020Trip type: Traveled with friends
2 Helpful votes
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timpZ9912MI wrote a review 15 Oct
1 contribution
The pool bar an the Condado Plaza Hilton was our favorite place to hang out in San Juan. They have a water slide, volleyball area, and a swim-up bar with friendly, attentive bar staff. They also have a grill! Absolutely couldn’t ask for more.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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bnkzmom wrote a review 10 Oct
San Juan, Puerto Rico8 contributions10 helpful votes
The only thing I wouldn't complain about is the view. My room had hair all over the floor upon entering. Didn't feel clean. I always had to get out of my car and walk back to the desk so they could open the gate because the parking area reader wasn't working. Front desk rarely answered the phone. TV is analog with few channels, (horrible quality) with no possibility of ordering movies or even Netflix. Sadly...Overall not worth what I paid, or of the Hilton name.
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Date of stay: October 2021
Value
Cleanliness
Service
1 Helpful vote
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Phung L wrote a review 9 Oct
Hollywood, Florida11 contributions13 helpful votes
The lower rating is for the slow check in and the poor customer service process relating to our booking. I booked the stay using Hilton Honor points. Added my wife as additional person for check in. My wife was told that she cannot use the points even though Hilton Honor corporate customer service says that she can. Customer service said that someone from the hotel will call me to resolve the issue, but no one ever did. The sad part is my wife chose this hotel to stay among all of the other ones. This experience will now delete this hotel from our options for the next stay.
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Date of stay: September 2021
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PRICE RANGE
US$138 - US$337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
conrad san juan condado plaza hotel san juan, san juan conrad, condado plaza hotel san juan, hotel resort wyndham
FORMERLY KNOWN AS
Conrad San Juan Condado Plaza
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
572
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Frequently Asked Questions about The Condado Plaza Hilton
Which popular attractions are close to The Condado Plaza Hilton?
Nearby attractions include Laguna del Condado (0.3 km), Fortín de San Jerónimo del Boquerón (0.4 km), and Wild Side Puerto Rico (0.5 km).
What are some of the property amenities at The Condado Plaza Hilton?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Condado Plaza Hilton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Condado Plaza Hilton?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Condado Plaza Hilton?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Condado Plaza Hilton?
Conveniently located restaurants include Jose Enrique, Waikiki, and Havana Bar & Grill.
Are there opportunities to exercise at The Condado Plaza Hilton?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Condado Plaza Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Does The Condado Plaza Hilton offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Condado Plaza Hilton?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Condado Plaza Hilton?
Many travellers enjoy visiting Old San Juan (3.8 km), Castillo San Felipe del Morro (4.6 km), and San Juan National Historic Site (4.4 km).