I booked 4 rooms for our group of 10 because the hotel is close to the Port. Hotel shuttled us to the Port. AC was inadequate. No coffee in rooms. No food nearby. Too far to walk to restaurants. Better to stay in Old San Juan. Would not stay here again.
Our stay was unpleasant. The room floor was slippery and sandy like it wasn't properly clean. The bathroom was uncleaned. There was pee stain around the toilet. The hotel advised that we reuse the towels to safe energy. When we requested for new towels we didn't get it even though we had spend more than 5 days in the hotel. Cleaning wasn't done regularly even when requested..During our entire stay it was done the last day before our departure...They took 200.00 as security deposit and told me it will be refunded the day we check out. It's been more than 3 weeks , my money hasn't been refunded.
I made a last minute reservation at Dreams Hotel Miramar. Because of the low price for a room I was not expecting luxurious accommodations. The good points first... the room was clean and updated, the parking was free, hallways were quiet and the bed was very comfortable. My only complaints were that the towels needed to be replaced as they were thread bare and I was unable to take a hot, or warm, shower. I ended up leaving earlier than I had planned because hot water is an absolute must. When I complained to the front desk I was told that I should try to shower at another time because the hotel runs out of hot water. Needless to say even when I tried at a later time the water was still cold. Unfortunately, because of the lack of hot water I won't be staying there again.
My Family and I had terrible service and got misleading information. We made a reservation online and were told we can have 7 people for our 2 rooms, but upon arrival was told we were only allowed 1 adult and 2 Kids to a room. As we were unable to bring in the last child, they left us helpless, and searching for a place to sleep tonight. That is not how you run a business if you ask me. Mi familia y yo recibimos un servicio terrible y obtuvimos información engañosa. Hicimos una reserva en línea y nos dijeron que podíamos tener 7 personas para nuestras 2 habitaciones, pero al llegar nos dijeron que solo se nos permitía 1 adulto y 2 niños en una habitación. Como no pudimos traer al último niño, nos dejaron desamparados y buscando un lugar para dormir esta noche. Si me preguntas, no es así como manejas un negocio.…
We decided to stay at this property as it was close to cruise port and they included free shuttle service to the ship. Room was clean, beds were comfortable, and had a small refrig, but noisy. You could hear every sound made in the hallways and the sound echos like an empty office building. Was hard to keep light from entering thru the windows. This place reminded me of an old office building that they took out the office furniture and put in beds.