This was my first trip to Riu Negril. I have stayed in every other Riu in Jamaica so I went to check it out because it's on special offer. What great value for money! Negril has a different vibe especially as this is a family resort. Rooms are spacious and I loved the pool exercise classes. There are variety of restaurants, but the lunchtime jerk hut for spicy jerk chicken is my favorite, right on the beach...spicy!!. Great variety to choose from at all meals...wide range of salads, pizzas and main course dishes and yummy desserts. Hard to stay on a diet here. Satisfaction is usually determined by expectations. If you expect the Ritz at these prices, you will be Disappointed but if you expect value for money then you won't be, because it's a great deal! One Love.
10 years ago this place was classy, clean, and very luxurious. It's now the total opposite. Total ghetto crowd, flies all over the restaurants and extremely rude front desk management and some staff. There's two front desk staff that are nice, the rest are meh! The rude is basic, and very outdated, no security lock.
As I sit and enjoy my final morning in beautiful Jamaica I feel compelled to write a honest review. Before switching properties from a Riu in Ocho Rio I read that this particular Riu in Negril had been under construction and recently reopened. I am left wondering if I made a mistake by switching... This was my first time at a Riu but visited a super fabulous one in Playacar in March. I checked in on a Friday afternoon and the line moved what felt like snail pace. We we offered cocktails while waiting. I noticed that there were large groups checking in and perhaps things moved a bit slower due to that. Once at the counter my personal check in was a breeze as I had pre registered using app as instructed via email. My room was ok, not great, not terrible and what I expected from my booking. I like how the room buildings were on the opposite side of restaurants, shops and bars. Rooms do not have water bottles and you will need get those from the sports bar which is open 24h per day. The gym was open along with spa services. Beach has a beach bar and Mario was fantastic with ensuring guests were well attended to. Cocktail selections were plentiful, most sugary with very little alcohol but you can customize to your taste. On the beach you can purchase coconuts, bracelets etc from beach vendors. They are chatty but not overly pushy. If you want an excursion booked outside the resort (not sure I’d recommend) that’s available too. Pools are open with the exception of what looks like main pool that’s still under construction though it looks to be ready any day. On the beach you also find the “crab man” and I can recommend eating come curried crab. This leads me to the resort food.. Resort food was terrible, bland and cold. I understand COVID restrictions etc but that should not deter from flavor. Sit down restaurants quickly filled with capacity so be early. Restaurant staff seemed overwhelmed, uncomfortable and unorganized. Everyone was kind and did their best but team lacked consistency. Roxene was great and attentive. The app will give you detailed info on what restaurants are open on what days etc. I recommend to use that for planning purposes or you will be disappointed and stuck with “cafeteria” food. I’ve been to several places during covid and nowhere was food an issue. The resort also has an entertainment team that tried their best to entertain guests. I had the opportunity to chat with Deshaun aka “Bones” (?) and he is both brilliant and intelligent young man. There was a band and trivia at night time. Mr Johnson will be sure to capture amazing photos of you. He is the resort photographer and always ready for some beach shots or some evening glam photos. Resort offers taxi and Mr Ronald took me to Negril for shopping and some “real” food. Ultimately what matters in these reviews if I would recommend Riu to friends and family. I would if there was a non all inclusive option and it was situated closer to 7mile beach. Since it is not on the 7mile beach and it is all inclusive I will be hesitant to recommend. Complimentary covid testing done on site was amazing and quick, much appreciated. Overall all was just ok but from from impressed or looking to return to Riu Negril. As this was my first experience with Riu I’m left wondering if it will be my last?…
The food is terrible, staff is short, entertainment is boring during the daytime and they are working on the pool while the hotel is opened. This is by far the worst experience I've had at a hotel. They were not ready to reopen.
We had booked a vacation at this property for the end of March back in January. Two weeks before our departure we were advised that all of the RIU properties in Negril would be closed until June of 2021. It was sure nice for them to be accepting reservations when they knew they were not open.