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Hotel Riu Palace Punta Cana

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Playa de Arena Gorda, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Dining (180)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Punta Cana
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#44 of 160 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travelers' Choice
The 24-hour All Inclusive Hotel Riu Palace Punta Cana opens all year round and is located in holiday area Punta Cana on the Dominican Republic's eastern coast, it is part of RIU Resort with four sister hotels, is situated on the Playa Arena Gorda, which stretches for 26 km. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Punta Cana Airport PUJ (25 km) and El Cortecito (10 km) and invites you to explore the area. The hotel has 612 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Brazilian, Italian, Fusion restaurants, as well as 5 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
Spanish
Hotel links
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1669Reviews346Q+A100Room tips
Traveler rating
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Popular mentions
Valerie Moore wrote a review 26 Jul
Belmont, Ohio
At first glance the resort looks awesome until you spend your first night. There was no security. A late night disturbance resulted in a call to front desk with no answer. We we terrified in our room and no response. The second night the same happened with someone picking up the phone but no response. Our toilet plugged 3 times and the bathroom smelled like a sewer. The one positive was our waiter Sandy. He was the best! The food was redundant and mediocre at best. When waiting for transport to airport the valets we’re rude and couldn’t wait for us to leave.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Do not pick this resort.
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jrocca18 wrote a review 25 Jul
Weldon Spring, Missouri
The staff were great. The hotel was updated nicely. Food was good. Complaints: radios aren’t allowed at the pool and the hotel staff did nothing about a large group of guest who were blasting their music ALL week. Security guard walked past and joked with them about lowering the music. They never lowered it. Called to have the air conditioning fixed twice for our kids room and it was never fixed. Two people looked at it, touched the thermostat and left. If you are looking to party with loud music this is the place to go. Don’t go if you are planning to relax. My kids that went with us are older but if I had young kids I wouldn’t go here. Probably won’t be returning or recommend.
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Date of stay: July 2021Trip type: Traveled with family
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Kathy M wrote a review 23 Jul
We had really great service with Sandy. He was very accommodating to our needs He made our stay extra special and made us laugh. Highly recommend that you ask for Sandy in the buffet restaurant. Sandy brought our vacation to the next level !
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Date of stay: July 2021Trip type: Traveled with friends
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded yesterday
Dear Kathy, Thank you for taking the time to give us your feedback. It sounds like you had great stay with us, and certainly your compliments will be shared with Sandy, but it is not clear for us if your intention was to give us a ranking of 2 instead of 5. But from the looks of it we think we scored closer to 5. In case you have done a mistake in the rating we would highly appreciate if you could fix it. Thank you very much! It is our sincerest hope to have the opportunity to welcome you back in the future and have a chance to provide a better experience. Until then, we wish you all the best. With our best wishes we remain, Hotel Riu Palace Punta Cana Online Reputation Manager
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Tony M wrote a review 23 Jul
Chicago, Illinois
Sandy Santana in the buffet restaurant added a special extra fun during our stay. The resort is ok (a little busy and some wild guests. Maybe because everyone is coming out after COVID) The entertainment was so so. The variety of food was good. Beware of scammers on the beach. Ignore them, don't take pictures with monkeys or birds because they will charge you. Don't purchase excursions on beach either. Book in lobby.
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Avoid beach vendors !
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Gabriela S wrote a review 23 Jul
Ask for Sandy at La Isabella! He will make your experience unforgettable and takes very good care of you during your meals. So attentive and kind hearted! My family and I looked forward to our breakfast and dinner with Sandy every day during our stay!
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Date of stay: July 2021Trip type: Traveled with family
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PRICE RANGE
US$172 - US$365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace punta cana hotel punta cana, punta cana riu palace, riu palace hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
676
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Frequently Asked Questions about Hotel Riu Palace Punta Cana
Which popular attractions are close to Hotel Riu Palace Punta Cana?
Nearby attractions include Bavaro Beach (3.7 km), Escapology (7.5 km), and Vivaldi Cigars (7.5 km).
What are some of the property amenities at Hotel Riu Palace Punta Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Punta Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Chic Cabaret & Restaurant Punta Cana, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Hotel Riu Palace Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Punta Cana accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.