Grand Sirenis Punta Cana Resort
Playa De Uvero Alto, Punta Cana 23000 Dominican Republic
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Pool & Beach (3466)
Dining (987)
About
#52 of 93 all-inclusives in Dominican Republic
Location
Cleanliness
Service
Value
Grand Sirenis Punta Cana Resort & Aquagames reopened the doors to its luxurious, fully refurbished holiday complex. This renovated resort boasts a very elegant and seductive design. Enjoy a unique holiday in our Caribbean Paradise surrounded by an explosion of colour and beautiful nature. Grand Sirenis Punta Cana Resort is made up of two hotels, Grand Sirenis Cocotal Beach Resort and Grand Sirenis Tropical Suites. This spectacular five star resort is situated in one of the most beautiful coconut groves in Punta Cana; set in a privileged position, the Grand Sirenis Punta Cana Resort offers activities for all ages, whether for families, couples or groups of friends. Punta Cana invites you to experience a dream holiday. The exotic Caribbean atmosphere, the friendly locals and transparent waters all provide a magical destination just waiting for you!
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Property amenities
Wifi
Outdoor pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Indoor play area for children
Pool / beach towels
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Outdoor dining area
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Water park offsite
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Spa
Facial treatments
Full body massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Tile / marble floor
Refrigerator
Flatscreen TV
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish
Location
42Car recommended
Grade: 42 out of 100
20Restaurantswithin 10 km
12Attractionswithin 10 km
13770Reviews2418Q+A100Room tips
Reviews
Traveler rating
- 6,177
- 3,491
- 1,901
- 1,109
- 1,095
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Excellent ikebana restaurant specially Chef Alberto an Janel ! Good job guys you made our night !! Specially my son’s.👏🏻👏🏻👏🏻🥇 Nice company as well. Also El Rancho restaurant , very fresh delicious
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Horrible...........the worst experience we had in the Dominican Republic resorts............and the worst thing is we have just 3 days since we are.here and another 10 days left of.thos nightmare. We are a group of 14 people family's and friends with kids...(the only Good thing for.the. kids the water park). We have booked the first 3 restaurants one in each night until.now one Italian and we get uncooked risotto some.bread with tomato that they said is pizza from all.the restaurant that was in that time.everyone left with hunger..Next day Brazilian what a waste ........they gave to the kids pasta woth the bad sauce and burned aswell ...for.the kids menu ...I took it.the chef to try the pasta and he said he is not allowed....Horrible and really embarrassing to give bad food to the kids..... Third night the French restaurant ...was a bit our mistake because you have to book the restaurants for.3 nights only and we.was thinking is 9:30 bur we had the booking at.9 and they didn't let us inside.tjey had no one there but we couldn't go in because they are way to lazy and they don't give a sh..t about the costumers.....so we end up.in the buffee that really is staring to be worst and worst every day...... so be smart and forget about this resort if you want to enjoy your holiday and have a good time.for the money that you paid after a full year of work . HORRIBLE …
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Date of stay: December 2023Trip type: Traveled with family
Room Tip: Avoid this resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Hotels, Owner at Grand Sirenis Punta Cana Resort
Responded yesterday
Dear Nemess2016, Thanks for your review. All feedback is important to us and we are sorry to hear that you have had such a frustrating experience. Thank you very much for bringing this issue to our attention and please allow me to apologize for the unacceptable treatment you have received. Keeping our customers happy is our number one priority and I would like to ask for another opportunity to retain you as a customer. We will ensure that your complaints are conveyed to everyone. On the other hand, we will be in charge of supervising that they are complied with. Sincerely, Alberto Guante Assistant Director, Claims.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yoel and Melvin were very friendly. Excellent service. Our only complaint was that the venue airconditioning was off and was too hot to feel comfortable to eat!!! Other than that the food and service was great!!;
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Date of stay: December 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Hotels, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Hello Dear Guest ! Thank you for visiting us at Grand Sirenis Punta Cana. We want you to know how much we appreciate your review. Our staff works hard every day to provide you with the best dining experience possible. I will be sure to share your comments with them. They will be delighted to know that their hard work has paid off. Sincerely, Alberto Guante Assistant Director, Claims
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Japanese restaurant..........hibachi style. Fun for the family with two kids. Yeimi was our chef and did fantastic. she let us join in on the cooking...chopping and tossing food...gave us a warning before lighting the fire so we could get some good pics. Our favorite meal so far, and taste great. Worth it
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Hotels, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Dear Customer, We are very happy to hear that you had a pleasant experience at Grand Sirenis Punta Cana Resort. Your comment has made our day! Our entire team works very hard to keep our customers happy, but we can only do this because of amazing customers like you. Thank you again, and we hope to serve you again soon. Sincerely, Kind regards, Alberto Guante Assistant Director, Claims.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alberto at restaurant ikebana is the best! Had a great experience with our family of 10. 2 people had allergies and he handled the special requirements very professionally and we had a great time enjoying our supper!!
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Date of stay: December 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Hotels, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Dear Customer, We are very happy to hear that you had a pleasant experience at Grand Sirenis Punta Cana Resort. Your comment has made our day! Our entire team works very hard to keep our customers happy, but we can only do this because of amazing customers like you. Thank you again, and we hope to serve you again soon. Sincerely, Kind regards, Alberto Guante Assistant Director, Claims.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maikel was absolutely outstanding in keeping us informed about the entertainment options throughout our stay. His constant updates made it easy for us to plan our days and make the most of our vacation. Moreover, his cheerful demeanor and warm greetings every time we saw him truly added to the positive experience. Whenever we encountered any issues with our room, he promptly addressed them and ensured that everything was sorted out swiftly. Maikel’s proactive approach, including the courtesy calls to check on our well-being, demonstrated his commitment to exceptional customer service. I highly commend his professionalism and attentiveness, as he played a significant role in making our holiday truly enjoyable. 🌟🏖️
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Date of stay: December 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Hotels, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Dear Customer, Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay and we hope to have you again as a guest at our hotel. You can follow us on our Instagram page Grandsirenispuntacana so you are aware of our weekly posts. Kind regards, Alberto Guante Assistant Director, Claims.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here in October 2022, safe to say it was the worse 3 days of my life out of a 10 day holiday and left. Thankfully Tui offered a hotel change to the Riu Palace (at extra cost) but was more than happy to leave this so called hotel. The place needs condemning!! After several room changes due to a very strong smell of damp and musk the cleaners even tried to mask one of the rooms with air freshener, I was then greeted with what I can only describe as something in the room that belonged at the bottom of the ocean. Food awful Pool awful Entertainment awful Cleanliness (non existent) You get the jist I always take the bad reviews with a pinch of salt as people like to complain over minor things but I honestly wished I listened before booking this hotel, I actually wiped my feet on the way out. Do not bother wasting your time or money. Fortunately after leaving this hotel on the 3rd day we then enjoyed a fantastic 7 days in the Riu Palace Punta Cana, which upon my return and complaint to Tui I received a full refund and compensation for the additional cost of moving hotels I was never going to bother ever writing a review but after hearing someone my partner knows who is currently there and are absolutely hating it, I felt it is only fair to share my experience to try and deter people from wasting their time. This is just a small snippet of what was experienced and I will never in my life recommend anyone to visit regardless if there is a Tui sale or not, they need to remove this from their brochure, clearly they never listened to my feedback in my original complaint. I am certainly no snob but for those that have enjoyed (enjoying) and continue to return then your standards a very questionable! …
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Hotels, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Dear guest, Thanks for your review. All feedback is important to us and we are sorry to hear that you have had such a frustrating experience. Thank you very much for bringing this issue to our attention and please allow me to apologize for the unacceptable treatment you have received. Keeping our customers happy is our number one priority and I would like to ask for another opportunity to retain you as a customer. We will ensure that your complaints are conveyed to everyone. On the other hand, we will be in charge of supervising that they are complied with. Sincerely, Alberto Guante Assistant Director, Claims.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My first visit to the Dominican Republic has been a treat. I usually do hot vacations in Mexico but the Dominican is just different enough to be interesting. The resort is beautiful and the beach is great. The buildings are well kept and modern. The set up here makes for quiet rooms but lively public spaces. The staff are eager to please and do get things done but not always as quickly as North Americans are used to. The buffets here are like many - lots of variety but food is not always hot. The a la cartes here are varied- some good and some disappointing. The nice thing here is that you can book an a la carte every night. Be sure to include French, Brazil, Mediterranean and Italian but maybe skip Japanese, and Tex-Mex . One other hint- just don’t order beef. The other thing we noticed here is that many guests are from South America, Uk and Canada. This is a very family friendly resort with many, many children. All in all I thoroughly enjoyed my stay here.…
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Date of stay: December 2023Trip type: Traveled with friends
Room Tip: Don’t order beef. Learn a little Spanish.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Hotels, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Hello Dear Client! Thank you for visiting us at Grand Sirenis Punta Cana. We want you to know how much we appreciate your review. Our staff works hard every day to provide you with the best dining experience possible. I will be sure to share your comments with them. They will be delighted to know that their hard work has paid off. Sincerely, Alberto Guante Assistant Director, Claims
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the most amazing meal at the Japanese restaurant (a la carte). Our waiter Janel was prompt, took our orders and always with a smile. Our chef, Alberto was so charismatic and personal… thank you for the wonderful food/entertainment. My 3 girls loved Alberto so much, one wanted a picture with him. Thank you/Gracias
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Hotels, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Dear Customer, We are very happy to hear that you had a pleasant experience at Grand Sirenis Punta Cana Resort. Your comment has made our day! Our entire team works very hard to keep our customers happy, but we can only do this because of amazing customers like you. Thank you again, and we hope to serve you again soon. Sincerely, Kind regards, Alberto Guante Assistant Director, Claims.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Johnny entertained us whilst cooking the delicious food at the Japanese restaurant at the grand sirenis resort. Well worth a visit. Johny was fab, he kept the whole group entertained and engaged. Andry our waiter was attentive and made sure our drinks were filled up. Overall a fantastic time at ikebana restaurant
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Hotels, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Dear Customer, We are very happy to hear that you had a pleasant experience at Grand Sirenis Punta Cana Resort. Your comment has made our day! Our entire team works very hard to keep our customers happy, but we can only do this because of amazing customers like you. Thank you again, and we hope to serve you again soon. Sincerely, Kind regards, Alberto Guante Assistant Director, Claims.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$199 - $361 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sirenis cocotal beach hotel punta cana, sirenis cocotal beach resort casino and spa, sirenis resort punta cana, sirenis cocotal punta cana, hotel sirenis cocotal beach, sirenis cocotal resort
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
816
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Claim Your ListingGRAND SIRENIS PUNTA CANA RESORT - UPDATED 2023 Resort (All-Inclusive) Reviews & Price Comparison (Dominican Republic) - Tripadvisor
Frequently Asked Questions about Grand Sirenis Punta Cana Resort
Which popular attractions are close to Grand Sirenis Punta Cana Resort?
Nearby attractions include Tropical Treasure (1.1 km), Macao Beach (7.7 km), and Sirenis Aquagames Punta Cana (0.3 km).
What are some of the property amenities at Grand Sirenis Punta Cana Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and an on-site restaurant.
Which room amenities are available at Grand Sirenis Punta Cana Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Sirenis Punta Cana Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Grand Sirenis Punta Cana Resort?
Conveniently located restaurants include Castaways Restaurant And Bar, Florecita Restaurante, and Flavor Market.
Are there opportunities to exercise at Grand Sirenis Punta Cana Resort?
Yes, guests have access to a fitness centre, an outdoor pool, and fitness classes during their stay.
Are any cleaning services offered at Grand Sirenis Punta Cana Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Grand Sirenis Punta Cana Resort?
The staff speaks multiple languages, including English, Spanish, and French.
Does Grand Sirenis Punta Cana Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Sirenis Punta Cana Resort accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.