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Playa De Arena Gorda, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Pool & Beach (1492)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Bavaro
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#85 of 160 hotels in Punta Cana
Location
Cleanliness
Service
Value
The All Inclusive 24h Hotel Riu Palace Bavaro opens all year round and is located on the beautiful Playa Arena Gorda beach, in the holiday area of Punta Cana, on the Dominican Republic's eastern coast. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to El Cortecito (10 km), Higüey (40 km) and Punta Cana International Airport (PUJ) (25 km) and invites you to explore the area. The hotel has 610 comfortably furnished rooms with free WiFi and offers many amenities. Relax in the spa or get in shape at the gym. 4 outdoor pools, 2 of them with swim up bar and integrated whirlpool bath, 1 children’s pool and the ‘Splash Water World’ water park. For the youngest guests, children’s entertainment (4-12 years old). For adults, daytime and evening entertainment, discotheque and Riu Pool Parties. For lovers of gastronomy, live cooking stations and themed buffets at our main restaurant, as well as Japanese, Italian, Fusion, Steakhouse and Gourmet specialty restaurants; 8 bars located in different areas of the hotel.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Game room
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Ocean View
Languages Spoken
Spanish
Hotel links
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Popular mentions
Lim A wrote a review Yesterday
Miami, Florida114 contributions98 helpful votes
Just got back from this resort. Overall we had a nice time. The service was great at the restaurants and at the pool too. We always had help from the reception workers every time we needed something. The beach was not clean due to the seaweed, that has nothing do with the hotel since this is mother nature. We were really happy with the service received at the buffet. Kudos to Eddy and another waitress (can't recall her name). Now, the cons: the hotel needs big maintenance. The buildings and the rooms look really old. The minute you step in the elevators you are hit with terrible sewage smell. The same happens when you get into you rooms. The bathroom sinks were clogged, we had to remove the drain stopper so the water would go down. Housekeeping, I cannot say it was good, I always left tips, every single day. The days I tipped 3 to 5 dollars the service was great, less than 3, service was mediocre. I would still recommend the hotel but I don't think I'll ever go back.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Bring single dollar bills, with tíos you can make your vacation even better. Bring bubba mugs and...
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Marisa82929 wrote a review Yesterday
Toronto, Canada1 contribution
Horrible customer service the staff made it really uncomfortable and unwelcoming also they Will not allow Ubers on Property they force you to take taxi at 4x the cost because the cab drivers payoff security so if you want to take a Uber at the real price they force You to walk to the gate about 15tp20min walk
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Review collected in partnership with riu.com
Date of stay: June 2021
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ShakaNYC wrote a review 24 Jul
New York City, New York4 contributions1 helpful vote
This was my first all-inclusive experience so I was very green. But here's what I learned: The good: * The cleaning ladies are lovely so hopefully we all tip them extra. * Sheets/towels - good (bring your own toiletries though). * Ramon, at the front desk, is so kind and lovely (he should be promoted). * The VIP upgrade includes 3 pools reserved only for VIP and I would suggest you splurge on that as they have covered beds and are quiet and delightful (general includes only 1 pool for everyone/screaming children/very packed....etc ) *The beach area had lots of seating and was well maintained/clean. They can't really help the huge seaweed situation so keep that in mind with all the rainstorms. Not the end of the world though as you still have the pool. *Breakfast juices and overall vibe of the restaurant in the mornings - I miss that! The not so great: - I kept checking what was inside my pillows because it felt like bricks. If you like hard beds, this will be great for you. Me, not so much, lol - They did NOT check my covid results when I checked in to the hotel and all the people I spoke to during my stay also mentioned they hadn't been asked for proof. So... keep that in mind if you are worried about catching the 'rona. Wish I'd known before! Esp as I spent $350 in New York getting rapid pcr test, another LOL. - The covid test 3 days before you travel back to the US is a HUGE DISASTER and wasted 4 hours of my time and way more hours of other peoples vacation time. They essentially told 100+ people to all come to the cafe at the exact same time. Please make that make sense. People packed in together most without a mask??? They were so disorganized that when I finally got to the testing room (after dealing with such nastiness from the silly maskless employee managing it), there were 4 bored nurses in an empty room...bored. Can you imagine? Definitely lower your standards when it comes to expecting efficiency at this establishment. - Bless them but the gym is a joke. - The key card system is annoying AF. I tried very hard to not have it anywhere near my phone as that deactivates it but - it still kept happening if I accidentally forgot and put my phone in my purse (despite putting the card in an envelope). THE SCARY WORRISOME part though is that every time I would go to the front desk to get it fixed, they would replace my card without verifying my identity. And when I would remind them (I promise I was nice about it) to please double-check peoples names before they give them a card as this is a HUGE SAFETY RISK, they would pretty much roll their eyes at me.. and then do it again the very next day. Like, dude, I'm trying to help you do your job (and stay alive) and not compromise people's safety? - The rooms are super clean but... definitely due for an upgrade/smelled musty and were weathered. Mold on my bathroom ceiling? - And I hate to say it but the 3 or so 'fancy' restaurant options repeatedly served the worst food I've ever tasted in my life (I was there 10 days). I kept taking an extra bite or two just to double check that my tastebuds were not pranking me. The steakhouse was the better one out of all of them. But, I kept being SHOCKED at how awful the food was. This was the first vacation where I actually LOST WEIGHT so ... I'm weirdly grateful for that, LOL. I ended up just going to the buffet most nights because the food there was SO MUCH BETTER that I was confused about what planet the other chefs were on at the other restaurants. The down side of the buffet is that everyone is touching the serving handles and ... I saw some kids who were serving themselves and would lick their hand and then touch the handle again which scarred me. Not the hotels fault but I def saw some reckless guests. I'm truly surprised I didn't catch the plague from that buffet experience but I had no choice as I was hungry and just told Jesus " take the wheel' - Last but not least, SCREW BLUE TRAVELER shuttle bus. I booked the shuttle to and from the hotel when I purchased my hotel tix so they had my flight time/details. Here's the scam: they call your hotel room at 8am the FIRST DAY OF YOUR VACATION to tell you "you must report to the hotel lobby at 10am to confirm your trip'. OK... but it's like 9 days away, anyway - I thought it was a coincidence that they called/woke me up and scarred me. Then I found out from other guests that they were doing it to everyone. AND WHY? Well because when you run down to the lobby like some idiot, they try to get you to book excursions, lol. However, my real beef with them is that I confirmed my return trip 4 times. I went to the lobby the day before my return trip and they said 'great, see you at 12pm tomorrow" ... so lo and behold, you can imagine my surprise when they were 1 HOUR LATE picking me up from the hotel. And the only reason they ever bothered to show up was because I made a stink with the front desk as I had no idea what to do. I almost missed my flight back to NY as the airport was packed but fortunately, some jetblue employee who seemed very used to having to do this, went to the middle of the massive line to pull me out LITERALLY 20 mins before my flight and somehow helped me catch my flight. But... I really didn't need this drama. This was not the vibe I was going for, lol. Anyway - this place works if you are on a budget/with kids especially and know what you are getting yourself into. At the very least, most of the employees are really kind and warm so you can expect that.
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Date of stay: July 2021
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sherryvega wrote a review 14 Jul
New York City, New York9 contributions3 helpful votes
My two daughters and I recently stayed here for 4 nights. I would have given a great review however due to the laboratory they use for COVID testing I highly recommend not staying here. Let me start by saying testing is done out of a joint room. There's 1 woman doing the collection and all the patients' tests after collection are placed on a table TOGETHER! They are not placed in a bag with identification. They are just sitting on the table. Perfect scenario for a mishap. My daughter's test came back "positive" and the lab never notified me. I had to go to the front desk and question the missing results. My test and my other daughter's test came back negative. We had all just tested 2 days prior to arriving as I wanted to be responsible and confirm we did not have COVID. All test prior were negative as well. I refused to believe she was positive. I asked if she could be retested immediately (at that moment) and was told lab staff was gone for the day. They proceeded to tell me we had to move rooms and wait until the morning so she can be retested. In the interim we were to stay in our room to quarantine and the food or anything we need will be brought to us. My next question was how quickly will we get the results as we only have a day left to enjoy the resort, answer, 36 to 48 hrs! Completely unacceptable! I insisted on going to a private doctor or medical office in the area. Luckily for us the gentleman at the front was able to find a 24 hr lab 15 mins away. Centro Medico IMG. The next issue was that no taxi driver on the resort wanted to take us. After waiting almost an hour someone finally was willing to take us. During this whole time my poor child is sitting outside the hotel as she was not allowed to wait in the lobby. This process cost me over $250 between paying for both a rapid and PCR test as well as my taxi transportation round trip twice to the facility. Both results as I expected were negative! The rapid was produced to them the moment we returned. We did not receive an apology from management nor any compensation for this whole ordeal. My kids and I are completely traumatized as this ruined our vacation. Unless you outsource for testing I do not recommend staying here.
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Date of stay: July 2021
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Room Tip: VIP area is quieter
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Mihai B wrote a review 12 Jul
2 contributions
We spent our vacation last winter in December and in July this summer staying in Hotel Riu Palace Bavaro,there was an awesome time and very precious memories for our family and in specially for out little baby girl who was so happy here. We made friends here who are very precious to us, they did their job in a best way, I can mention here Julio Agustin, from Krystal restaurant and buffet in the morning time, Rubby from Tain restaurant, Chrismond Hilaire from pool bar and other guys who really doing their job very well. We definitely will come back as soon as we can, we will also recommend to all our friends. Thanks guys for your awesome job. 👌
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Date of stay: July 2021Trip type: Traveled with family
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PRICE RANGE
US$171 - US$373 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
610
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Frequently Asked Questions about Hotel Riu Palace Bavaro
Which popular attractions are close to Hotel Riu Palace Bavaro?
Nearby attractions include Bavaro Beach (2.8 km), Escapology (6.8 km), and Vivaldi Cigars (6.7 km).
What are some of the property amenities at Hotel Riu Palace Bavaro?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Bavaro?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Bavaro?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Bavaro?
Conveniently located restaurants include Montserrat Manor Restaurant, Chic Cabaret & Restaurant Punta Cana, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Bavaro?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Riu Palace Bavaro offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Hotel Riu Palace Bavaro have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Bavaro accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.