Stayed at Dreams Macao for a week and it wasn’t what we expected or what we have experienced at other dreams resorts. First of all booking preferred was a waste of money, no difference from the other regular rooms, just Oceana restaurant which wasn’t all that. Really didnt see a difference esp when you have kids and can’t go to the preferred pool which is only for adults. From the moment we got there the service wasn’t the best. They made us wait over an hr to check in and we had to remind the concierge couple of times that we needed to check in and all they said was that someone was going to take us to the preferred lounge. After hrs of traveling with kids all you want to do is check in and relax. Once we started the check in process at the preferred lounge we asked the girl (Yahaira) if our room could be change to a king size bed and we didn’t mind paying the extra money, besides the attitude and telling us it would take a long time she gave us a BS excuse, made us wait about 30 mins and never changed our room or even tried, so we decided to keep the room we had. We also requested a crib from the moment we booked, we also asked the same girl if it was possible to get a crib and once again she failed to give us an answer or even tried to have a crib in our room. We kept calling them until finally they sent us a crib around 1230 am when we were already sleeping. We had a Butler who we never used, he sent us text messages once in a while to see how things were but wasn’t helpful either. The service at all the restaurants was very slow and the food wasn’t all that and took forever, some of the hostesses at the buffet had an attitude and if you asked for something or to be seated at a specific table they would pretty much tell you it wasn’t possible or that the tables were reserved. Every little request was answered with a but which is very frustrating when you pay your money and want to have a nice time. Most of the workers seem unhappy and weren’t willing to help us out. The hotel doesn’t have enough lounge chairs around the pools you have to tip the workers so the can get you a couple. The only good thing was our room lady, she kept the room very clean and made sure we had enough refreshers for our kids. The guys at the pool bar were great too and always had a positive Attitude. We used to recommend Dreams resorts to our friends due to the great times we had before but after Our stay at Dreams Macao we don’t feel the same way.…
We had an amazing week at Dreams Macao Beach! The views were wonderful and all of the amenities were top notch! Our butler Omar was just perfect and he took care of every detail!! Definitely a memorable trip!
Dreams Macao is absolutely amazing. Beautiful gorgeous and relaxing place for vacation. Amazing atmosphere and staff that makes the resort fabulous. You even have a personal Bulter… mine was Carlos Huggins. He is wonderful went above and beyond to make my vacation everything I wanted. Plan on coming back to visit really soon. Thanks Carlos for everything.
From day one until my last day, I was treated like a King. Warm, empathetic service, very friendly and unquestionable quality. The treatment received by Beyonce from Entertainment, Raul from Seafood Restaurant Manager and finally Mike Tyson from entertainment, left us shocked, it was a memorable experience and I recommend this place to enjoy a quiet vacation, with tasty food, exquisite drinks, and some Deluxe rooms ... at an incredibly competitive price, believe me you won't regret it. Note: if you want to have a wonderful time from the moment you arrive at the hotel, ask them to find Beyonce for entertainment so that you can have a lot of fun.
Best service in Punta Cana by Tomas in the Sports Bar. Definitely have to come back to this hotel!! The music was really good and they take care of their clients like no other hotel. Trust me when I say come to this hotel and find Tomas at the Sports Bar.