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Finding an ideal family-friendly hotel in Surigao City does not have to be difficult. Welcome to Philippine Gateway Hotel, a nice option for travelers like you.
Free wifi is offered to guests, and rooms at Philippine Gateway Hotel offer air conditioning.
During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, room service, and a coffee shop. Guests of Philippine Gateway Hotel are also welcome to enjoy a pool and free breakfast, located on site. For travelers arriving by car, free parking is available.
While staying in Surigao City, you can check out a popular pub like EJ's Garden By The Bay, which is serving up some great dishes.
Surigao City is also home to Battle of Surigao Strait Museum, a popular history museum that is not too far from Philippine Gateway Hotel.
Philippine Gateway Hotel puts the best of Surigao City at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English, Filipino
Location
National Highway, Surigao City, Mindanao 8400 Philippines
We contacted the hotel before booking rooms to confirm children's pool access. Upon arrival (8 adults, 2 children), we were told the pools were closed for maintenance; negating the entire reason for choosing that hotel. Rooms were ok - bathrooms needed work. Restaurant was ridiculous. Ordered a bacon cheeseburger, took more than an hour before it was ready. Everyone else decided to order out, so placed order for burger, then traveled to the mall and bought fried chicken, etc. Long line at the Jollybee, but still returned and delivered everyone's food before burger was ready. Was charged 400 Philippine pesos (about 8 dollars) for 3 slices of bacon - an "add on".
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Date of stay: March 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For the benefit of Gateway Hotel, to identify ourselves clearly, we are staying in, supposed, Executive Room 217 for the night of 22 February 2012.
First of all there is a significant hotel extension building programme in progress ... something that doesn't get mentioned on their website nor by their reservations personnel.
Upon arrival in the room, this is supposedly an Executive Room, it's not tired, it's exhausted in appearance and in need of a top to bottom makeover.
Then one is greeted with a sign that the room contains various equipments and if any of these are absent upon check-out then we will be charged for them ...
Well straight away my partner obversed that there was no remote control for the TV (as itemised) and I've noticed that there are not the 2 blankets present (as itemised), however it would appear that Filipino executives only sleep with one less than adequate pillow thus we politely requested 2 more pillows for the room only to find ourselves being asked to pay PHP25 per pillow per night!!!
We are, or rather we were, booked here again on 26 & 27 February 2012 however that reservation, unsurprisingly, has just been cancelled.
Dear Gateway Hotel ... NEVER in some 35 years of globetrotting have I been asked to pay for a pillow for the night, I only live across the water on Siargao Island, I was about to become a regular guest of yours but, as they say, "NEVER AGAIN" ... your place is a joke.
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Date of stay: February 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Â Try another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked an executive room but got really disappointed. Nothing about the room felt executive, it was less than okay. We got an old room, uncleaned carpet floor (bottle caps under the bed the two nights we've stayed there!!), small ants were crawling on the table and the bathroom was old with ants crawling as well. I did complain and they said that they've sprayed something but the ants were still there. The hotel looks good on the outside, but I hope they're gonna do something about the rooms. Renovation is needed. Poor selection of food in the breakfast buffet. The only thing positive is their front desk with friendly staff.
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Date of stay: July 2015
Rooms
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is where my aunt’s wedding was held. We stayed here for 3 days and 2 nights and I can say that the accommodation was good. The room is clean and air-conditioned, the bed is soft and big, and their food is delicious, especially the iced tea. But I only gave four stars because there were things that bothered us during that stay. First, they didn't let us use the pool even if the cut-off was at 8 pm and we went there to swim at 6 pm. Second, there are creepy experiences during the night because there are knocks but there is no one outside once we open the door. The lights and water would suddenly turn off without a reason. But we understand because it's an old hotel already. Nonetheless, our stay was well taken care of by the staff and the wedding was successful so it was still worth it.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and young child are current guests. The shower door was out of alignment and shattered. My wife suffered small cuts to her hand while my daughter was taking a shower. They added insult to injury by charging us for the shower door. Perhaps it’s my American sensibilities but there is no way this would pass in the states
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Just don’t stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is under construction, it was noisy. No wifi, no cable, no hot shower. The bed linen is dirty. Staffs are not truthful about the construction going on the floor. Food is bad, had to go out and look for a fast food. Terrible experience
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Why invest in a hotel, and then employ third rate people ? I don't understand it, and they are aware that their reputation is in tatters !
We arrived and told them specifically that we wanted a room with a double bed. They offered me a promo room on the 3rd floor ( no lift ) so we walked up with our bags and got to the room and found that it had two single beds !
I said that I wanted a double ! they offered me the room on the second floor, but we would have to change the next night, i said that I would be happy to move, and they then said it was 1450 pesos and included a Buffet breakfast for two
Then the phone calls started ! Oh sorry sir but the room was 1,700 pesos ( and a free breakfast ) I had already paid so I said I would sort it out in the morning. they rang once more that night !
At breakfast 6.00 - 10.00 am we went down at 7.30 - 8.00 am and found that there was no food in the bains, except for a lot of cold rice ! I waited and they brought four eggs which we took and waited and waited for the rest of the food to come. in the mean time I filled up on the fruit, and drank the rest of the fruit juice there.
We had plenty of time as it was our holiday and I waited for more food. three more men came in to the restaurant and they waited too. Finally in the end I got up and asked for the supervisor, who came into the room with a very disinterested air. i spoke to him and said that in my experience this was nothing short of disgusting ! I told him that the Bains were not lit, therefore when there was food in them, it would be cold, There was no coffee, no fruit juice ( because I had drunk the three glasses left in the container ) and we had asked for more food.
Not a great deal happened so i went and got the Manager Jerry. I explained that I was a Chef and understood the art of Buffet and that i was not happy. Well he took one look and called the supervisor and they had words, never heard a Pinoy raise his voice and this one did.
We went back to the Hotel later that day after eating and travelling through the city.
We then had a further conversation with reception, They sent us up the the third floor again and the same room with the twin beds, I hit the roof and then then sent us down to 217 next door to the 219 that we had stayed in before ! So now we were in a new room, and they now had to clean two rooms instead of one ! Yes 219 was not used that next night !
We had words, i paid the 1450 and then we went to breakfast the next day. Well what a change ! Coffee and lots of it, food, well there was a definite improvement.... But still there were empty bains and some of them were not lit !
We checked out soon after breakfast and We left !
Would we stay again, well yes we would but only because of the swimming pool !
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Date of stay: August 2014
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Â Don't let them get away with anything ! If its wrong, then complain and get it changed ......
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reasons why me and my family hates the hotel because:
1.) When they cooked adobong manok for breakfast, we saw the chicken as hilaw. As in raw food. The outer part looks like cooked just because of the toyo. It still has bloods (color red and black) which means it ain't well cooked.
2.) My nephew got lots of scratches and wounds because their swimming pool has tiles which is already broken. Near the bridge part. (3 ft.)
3.) We went to Butuan for 1 day and we didn't sleep at the gateway hotel. When we got back, the room is already clean and wrapped up. But when we check the blanket, it was never changed. (Because it has stains when we leave and it still has the same stains when we got back.) We ask the staff if they change the blankets, they said yes. Then we ask why does it still have the stains if they really change the beddings. They said that they didn't have enough supply of already washed beddings thats why they didn't change the beddings. They just made it look clean and folded everything that looks like all new.
4.) When we got at the hotel. That was Thursday afternoon. They started the count of checking in Thursday already even we haven't used it. Wherein supposedly the count of it will start by Friday afternoon because we already used the room from Thursday afternoon to Friday afternoon, that serves as 1 day already used. But still they insist.
5.) Paid some unknown bills. (Listed on the bill)
6.) OJT staffs are not well trained in the hotel.
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Date of stay: April 2014Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Well, approaching two years since my previously listed review of the Gateway and with changes afoot I feel it time to post a further review as much for the benefit of the Gateway management, if they actually care that is, as well as the travelling public.
And whilst the new buffet breakfast may seem an improvement under the old (restricted) menu at least us international guests had a choice of bacon or ham served with a choice of eggs, this buffet breakfast is, more often than not, pure Filipino cr@p consisting of such dishes as overcooked (certainly dry) fish, cold egg with vegetables, disgusting sausages containing sugar, other meat imitations and, of course, rice.
It does take much to go through the guest registration cards to establish the percentage of international guests that stay and should be catered for ... or is this rocket science?
For the first time, in two years, the two person room was actually catered with two tablets of soap and two shampoo sachets, every stay previously it has only been one each of these for two people to share, but alas these were not replenished after the first night of a three night stay, each guest was expected to use 33% of each item per night of the stay and after the 2nd night they didn't replace the towels.
Expecting to only stay two night,s and with a 0600 hours ferry to catch the next morning, on the 2nd night I ordered a wake-up call for 0400 hours, it didn't happen and when I arrived downstairs in reception at 0420 hours on the morning of 30 October 2013 it became apparent why, the security guard was slumped asleep across his rostrum whilst the receptionist and one other were sleeping on the guest sofas in the reception area. The receptionist awoke allowing me to settle my account and check-out accordingly.
Alas my ferry became cancelled so I re-checked back in an hour later allowing us the opportunity to try again the next morning. Later that evening, on my way to my room, the evening receptionist enquired of me if I had received my wake-up call and I informed him “no” reporting that all the staff had been asleep, he gave me one of those looks and I ordered a wake-up call again for 0400 hours.
Well the next morning, 31 October 2013, I received my wake-up call and it wouldn't have been rocket science for the receptionist to realise, based on the previous morning's experience, that I was going to be checking out some 20 minutes later yet when I arrived downstairs, this time, all three staff were asleep on the guest sofas in reception, even the security guard! I waited for around two minutes, admittedly I was still smarting from not receiving the wake-up call the morning before but this receptionist simply didn't care, I waited for around one minute before I left my room key on his receptionist and left … even driving my van away from outside the reception windows.
The frightening thing here is that I had walked from the guest bedrooms, I had wandered around the reception area for a minute or more before walking through the unguarded front door and out on to the car park and street so any thug or otherwise undesirable could do the reverse and walk in from the street and make their way to the guest bedrooms … this is posted for the benefit of hotel management to respond to … if they actually care!
It was not until 0530, one hour and ten minutes after I left that the receptionist telephoned me obviously having then just woken up to find my room key on his reception. He tried lying and lying to me that he hadn't been asleep etc. etc. etc. until I informed him that I am a hotelier myself and I can see straight through such lies as I regularly do … He then admitted to having been asleep.
All in all the Gateway “Ain't all that” but nowhere in Surigao City is “all that”, for the money it isn't so bad but they do need to get this lack of security issue sorted out.
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Date of stay: October 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service is poor in this hotel. The supervisor was rude and did not have an inkling of what guests deserve in terms of service. He was discourteous and did not take his job seriously. The housekeeping staff loitered in the rooms instead of getting down to the business of cleaning briskly. One guy was caught by my friend (on an unexpected visit to his hotel room) sprawled on his bed. My bathroom faucet leaked. The washbowl was cracked. We had to ask for a bath mat because we didn't have one.
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Date of stay: June 2016
Rooms
Location
Service
Trip type: Traveled on business
Room Tip:Â My room on the second floor was average but faces the highway so some noise can be heard even...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Surigao City area.
LOCATION
PhilippinesMindanaoSurigao del Norte ProvinceSurigao City
NUMBER OF ROOMS
61
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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