Philippine Gateway Hotel
National Highway, Surigao City, Mindanao 8400 Philippines
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About
#5 of 9 hotels in Surigao City
Location
Cleanliness
Service
Value
Finding an ideal family-friendly hotel in Surigao City does not have to be difficult. Welcome to Philippine Gateway Hotel, a nice option for travelers like you.
Free wifi is offered to guests, and rooms at Philippine Gateway Hotel offer air conditioning.
During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, room service, and a coffee shop. Guests of Philippine Gateway Hotel are also welcome to enjoy a pool and free breakfast, located on site. For travelers arriving by car, free parking is available.
While staying in Surigao City, you can check out a popular pub like EJ's Garden By The Bay, which is serving up some great dishes.
Surigao City is also home to Battle of Surigao Strait Museum, a popular history museum that is not too far from Philippine Gateway Hotel.
Philippine Gateway Hotel puts the best of Surigao City at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Airport transportation
Non-smoking hotel
Shops
24-hour front desk
Parking
Wifi
Hot tub
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Shuttle bus service
Laundry service
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Room features
Air conditioning
Room service
Safe
Bottled water
Bath / shower
Room types
Non-smoking rooms
Suites
Good to know
Languages Spoken
English, Filipino
Location
Full view
79Reviews0Q+A17Room tips
Reviews
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My wife and young child are current guests. The shower door was out of alignment and shattered. My wife suffered small cuts to her hand while my daughter was taking a shower. They added insult to injury by charging us for the shower door. Perhaps it’s my American sensibilities but there is no way this would pass in the states
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Just don’t stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel is under construction, it was noisy. No wifi, no cable, no hot shower. The bed linen is dirty. Staffs are not truthful about the construction going on the floor. Food is bad, had to go out and look for a fast food. Terrible experience
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We contacted the hotel before booking rooms to confirm children's pool access. Upon arrival (8 adults, 2 children), we were told the pools were closed for maintenance; negating the entire reason for choosing that hotel. Rooms were ok - bathrooms needed work. Restaurant was ridiculous. Ordered a bacon cheeseburger, took more than an hour before it was ready. Everyone else decided to order out, so placed order for burger, then traveled to the mall and bought fried chicken, etc. Long line at the Jollybee, but still returned and delivered everyone's food before burger was ready. Was charged 400 Philippine pesos (about 8 dollars) for 3 slices of bacon - an "add on".
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Date of stay: March 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Paola Josefina M wrote a review Feb 2020
Laguna Province, Philippines28 contributions35 helpful votes
Room smells damp, dirty beddings, paint on the wall was peeling all over, hair on the floor even before we settled in, weak airconditioning No hotel slippers Mosquitoes all over POOR CUSTOMER SERVICE Nonexistent internet (Front desk said it was just an “isolated case” due to bad signal, but based on other reviews, internet’s always down. Front desk did not offer any solution but to wait. They should have asked PLDT for assistance since the internet was down the whole afternoon up until evening)
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Gateway Hotel is where we bring guests! Most of our functions are also here at Gateway. Food is always good! They have a pool open for a minimal fee. Chinese Pilipino & international cuisine. Staff are always courteous.
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Date of stay: December 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
This is the only hotel that I've been to where the customer service is terrible in the truest sense of the word. The manager and receptionists do not know how to talk properly to guests. No proper endorsements and no proper briefing and/or seminar to the staff. You're supposed to be in hospitality industry and yet you are not hospitable! The customer service of vendors in markets are way better than the customer service in this hotel. Actually terrible is an understatement! Worst experience ever! Don't book this hotel! Not worth your money!
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Date of stay: November 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Philippine Gateway Hotel Its good they are undergoing renovation or else they will be overtaken by new hotels. Our room was renovated already. The wardrobe cabinet & beverage corner is very chic, has ample shelves/storage space in the room. The bathroom is wd soap, shampoo & toothbrush wd hotel logo, but floor tiles is slippery that caused us to slip several times in the shower area though not serious, no toilet paper holder & lavatory faucet is loose that may easily break; the shower area is cramped wd the ready made cubicle for shower, hot water is centralized not the portable type. Faucets are wd the convenient lever type. The beauty of the bathroom renovation was compromised by the work on the old door & jamb. Lacks mirror fronting the dresser/table since its behind the beverages. New beds wd adequate power outlets & light switches at the side. These are the marked improvements aside from fresh coat of paint. Their transformation is a work in process but rather slowww which shld have prioritized the lobby area that is still on going after several years. One of the few hotels in the area that has a swimming pool. They have retained their buffet breakfast wc has at least 3 main choices, and 2 choices of fresh fruits. You can opt for a continental breakfast wd the choices. Service here was good. We attended a function at Sagisi and it is dirty. We stayed for 4nights without fixing their wifi. Parking lot has no overseer, you can park occupying 2slots and motorcycles & cars can park without consideration if other cars can easily pass. Make-up of room is bad, they dont remove dirt sticking on the floor. Beddings has some insect that left me itchy on my legs wd bites. I found some things under the bed belonging to the previous occupants.…
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Date of stay: October 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The water heater in my room broke down. I called reception and it took them 30minutes to get someone to looked at it. Then they figured that the heater was broken and they cannot do anything about it. There is no 24hrs maintenance guy that can fix the heter and I have to wait in the morning for me to take my bath! Such terrible customer service. The sheet are filthy especially the restroom. There filthy walls in the bathroom, hairs are glued to the walls of the hotel room. Filthy hotel.
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Date of stay: October 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The point of a reservation is to have a room ready when you check-in. We checked-in and told due to being busy our room wouldn't be ready for up to an hour. Not acceptable with a 2yo and 8 month old needing changed and a nap. Stayed in family member's room until we called asking if our room was ready when they were going to call us. The room we waited on to be cleaned still had stuff of carpet unvacuumed and ANTS ALL OVER THE ROOM. One of worst experiences of hotel we've had. Unprofessional. In restaurant the waited mistook an item we ordered. Manager wouldn't exchange it and said too bad. Too bad your waiter is incompetant? So paid for an item nobody wanted or ordered nor barely touched.
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Date of stay: August 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I went to Surigao purposely for business meetings and secretly to indulge myself in eating crabs. So, craving satisfied with our sumptuous lunch here. Yummiest, not only in their crab dish but the other dishes as well. The food here is so delish! Will definitely come back here with the family next time.
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Date of stay: September 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
LOCATION
PhilippinesMindanaoSurigao del Norte ProvinceSurigao City
NUMBER OF ROOMS
61
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Claim Your Listing Frequently Asked Questions about Philippine Gateway Hotel
Which popular attractions are close to Philippine Gateway Hotel?
Nearby attractions include Mabua Pebble Beach (2.2 km), Battle of Surigao Strait Museum (2.0 km), and Cathedral of San Nicolas de Tolentino (1.9 km).
What are some of the property amenities at Philippine Gateway Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Philippine Gateway Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Philippine Gateway Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Philippine Gateway Hotel?
Conveniently located restaurants include EJ's Garden By The Bay, Calda Pizza, and Bugsay Seafood Restaurant.
Are there opportunities to exercise at Philippine Gateway Hotel?
Yes, guests have access to a pool during their stay.
Does Philippine Gateway Hotel have an airport shuttle?
Yes, Philippine Gateway Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Philippine Gateway Hotel have airport transportation?
Yes, Philippine Gateway Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Philippine Gateway Hotel?
The staff speaks multiple languages, including English and Filipino.