If you would like to make a complaint. Do not go to the manager or the HR manager. All they do is say ok. The lift was not working properly. All I got was the engineer will come from CEBU to fix the left in Three weeks. Really I said. The staff are great and diligent and very friendly. Shame the manager is not more customer service orientated. Its a three star hotel in my view its run like a two star hotel. You do not get value for money.The food is nice in the morning but geared twards the asian market. The noise from the boulevard id terrible especiall if you on the fourth floor. You will not get any sleep at the weekend. Clean yes . This is down to the staff
Pros: Excellent location (overlooking the sea, near the center of the city) Good customer service With free shuttle to ports and airport Well-functioning AC Strong wifi Comfortable bed Cons: Room was too small for our liking Not so clean restroom Dysfunctional trash bin
They have a great WiFi in this hotel, bathroom is clean, very comfy beds and well cleaned room. Excellent and friendly staff. This is just minutes away from the port so it’s a best place to stay and they don’t charge that much, perfect for backpackers like us. We were road tripping from Manila and we stayed here overnight before proceeding to General Santos. Highly recommend.
We stayed in this hotel for 4 days, we’re amazed about the service we received. All the staffs were friendly, helpful and courteous . The room was huge and spacious and it has a million dollar ocean view, the room was clean , bathroom was big. Breakfast was good, we really enjoyed our stay in hotel , plus they have free airport shuttle . Although they don’t have a fitness center, We walked early in the morning at the seaside boulevard.We will recommend this hotel to anybody who wants to visit Surigao.
The view from my room was excellent! Breakfast buffet was kind of ordinary, although I loved the dried fish they served. Loved that it is so near to the boulevard where I jogged once. Hated my door, so hard to open it. 😩 And I was not earlier informed that the switch of the aircon is not on the usual place which is on the aircon but below it. 🥺 But still, will come back with the family.
The best around here. Book ahead and get good rates and a room with a view. Prime location, good wifi most of the time. Full Breakfast buffet with cooked to order eggs. Enjoyed our stay here during Bonok Bonok festival (2019). Had a great view of it from an air conditioned room.
Staff members who provide service with a smile and a touch of Filipino humour are the ace of Tavern Hotel! Rooms are well-furnished & very clean, and meals at Cafe Rosa are delicious. Tavern has been operating for many years, and the general ambience is one of charm.
Stayed at a few places in Surigao now, this is by far the best. Reasons: cleaner, well maintained, AC is larger compared to common small size in other hotels. Normal single glazed windows that let the noise in but not so bad compared to other areas. Plenty of food options nearby and the bar next door is great for convenience.
It was our first time to stay at this hotel. I believe this was at the top 10 best hotels in Surigao. The rooms were really old. The buffet restaurant served Filipino food which was nothing great. My Rating: Ambiance - 3 out of 5 Service - 4 out of 5 Food Quality - 3 out of 5 Rooms - 3 out of 5
Stayed here during a business trip to Surigao. Room is clean and bug enough for 2 persons. They also have an annex at the back. The seaview room is right beside the boulevard. Room rate is reasonable. A goo place to stay in Surigao City.