The hotel has seen better days. However this is not why we booked it. It is the most convenient place to stay if you want to explore the park before the crowds arrive. The views of the volcano are fantastic. The staff was friendly. The restaurant and bar had good food. The evenings cool down so make sure and take a sweater. We didn’t miss the lack of AC. Our room was clean enough, but again it’s old. If you want snacks or water I suggest you bring them with you.
My husband and I have stayed here before but my son had not. He came into the lobby with me to check in, but couldn't make it past the door since he was looking straight across the lobby through a huge window onto the smoking caldera. Jaw dropped. Then we checked into our room, another wow moment as it had the same amazing view. At night we could see the lava glowing from our room. At around 9pm we drove to the devastation parking lot and found parking with no problem, and after a 1 mile easy walk was at the lava viewing area. I love our national parks and especially love staying at the lodges. This had the same feel and atmosphere as other ones I have stayed at. Super quiet at night. I was once up around 3am, looked through the window and saw lava, stars and could only hear the crickets and frogs. Ahhhh!!!! The restaurant, well, that's another story and another review!…
If I could give negative rating, I would. We booked 1 night cabin with Volcano House. Check in time was supposed to be 3pm but it wasn't ready so we had to check in at 4pm. The housekeeper didn't clean the sheet on the top bunk. The top bunk got 3 stains which was concealed under pillows, gross and disgusting. I emailed Volcano House and the lodging manager (Lisa Bailey) said she would give me a refund. After 2 weeks with no refund, I'm going to do a charge back with my credit card. Just to be beware and check sheets under pillows. Will not be going to Volcano House again. There are better, cleaner lodgings in Volcano, Big Island than Volcano House.
I took my family for Father’s Day weekend and we were sadly disappointed with the food. My seafood pasta tasted like it had been frozen and reheated in a microwave several times. My partner’s lobster was overdone and rubbery. His fish was thankfully a little better but on a bland bed of sauce and rice. His son was content with French fries and over the counter marinara sauce on ziti noodles from a box. The view was spectacular and the service was good. We even enjoyed the music. I just wish this restaurant could find a decent chef to go with the rest of the experience at such an amazing location.
Gorgeous setting. Room compact but clean. Beds hard as lava but we’re fine. We managed 5 in 2 queen size. View outstanding and could see volcano crater steam from hotel in day and glow at night. Short walk to see a better view and drive and walk to see amazing view of bubbling lava!
We stayed in the cabins that are owned by the Volcano House. The cabins are a very short 3 mile drive from the National Park and they are a great deal if you are looking to spend way less than the hotel and really get the full experience of the beautiful weather. The cabin is literally 1 queen bed and a rain bunk bed. Perfect for 4 people. There is a picnic table, grill and fire pit right outside each cabin. The keyed restroom is super close to each cabin and was very clean and safe. We would definitely stay again. It was truly lovely.
We stayed for one night just to see the volcano and do some hiking. The hotel itself is small, and during the day grad extremely busy as it is one of the only restaurants in the park. Everything in our room was clean and decent sized, and our room came with a view of the crater itself. The food was surprisingly good and had many gluten free options, and the staff were all very friendly. There was great information on hike trails and their difficulty, as well as a map provided at the entrance to the park where there was an entrance fee.
Great stay to overlook the volcano and get a very different experience. Hotel basic but clean. Windows could do with cleaning though. Bar food and service good; restaurant seemed expensive but we didn’t try. Hikes around the area and to the volcano were excellent and worth Staying at the hotel so you can plan around the weather and the crowds.
The best thing about this hotel is proximity to the volcano and ability to see lava glow at night. Rooms are average or below. No air conditioning but not really needed in June when we were there. The other plus was the Rim restaurant located on site- really enjoyed our meals here. The national park office is a short walk across the street. They do provide lanterns for guest use for hiking devastation trail to view the lava at night.
Our family had a fabulous time at Volcano House. It's typical of most national park lodges with older, smaller rooms. There are less than 40 rooms in the entire hotel, so rooms are definitely an extremely limited resource. Our room was clean and in good shape. The front desk staff was super nice. We had a Crater View room with an excellent view of the Kilauea crater. Staying here makes it much easier to go see the lava at night (which is awesome) and to do some star viewing (which is awe inspiring). We ate dinner at The Rim restaurant and it was quite good. Pricing was on par with similar quality restaurants in Hilo or Kailua-Kona. The breakfast buffet at The Rim was also good. Service was good on both occasions and dinner gave us a great view of the red glow on the steam/vog from the lava lake (as did the view from our room at night). One point of information: There isn't an elevator in the hotel, so be sure to get a ground floor room if you have any mobility concerns. We'd stay here again in a heartbeat.…