We stayed at El Tovar to celebrate milestone birthdays for both of us.It was definitely an underwhelming stay for us. Our "first floor" room was actually down two flights of stairs from the lobby. We had climbed up a flight of stairs with our luggage to get to the lobby. One of us had an injury and this was not a handicap friendly hotel. Our heater in the bathroom did not work and as a result it was very cold. Our view from our room was of a parking lot and the tree outside the window had a plastic bag in it. This was a splurge for a special occasion and was not worth it.
As we entered the hotel we were so impressed by the entrance hall; the wooden interior, the animal heads, the history of the place. This was as far as it got. Our suite was a huge disappointment. Ancient old scratched and chipped furniture, tired carpet, the wardrobe in the sitting room …. We’ve had quieter trips on planes than the air conditioning system in the room. Deafening and pretty ineffective. Also, the wifi doesn’t stretch as far as the room so we had to go downstairs to get our emails. The restaurant food wasn’t that great either but you’re kind of stuck as there’s not much up there choice wise. Don’t look for housekeeping either. They don’t do your room we were told on arrival. One of the joys of staying in a hotel is to have your bed made everyday. All in all this is a hotel that has seen better days and needs some refurbishment.…
Visiting the Grand Canyon in the winter is a real risky business. We lucked out -- right in the middle of two snow and ice storms with enough time in between for a nice warm-up for our stay. The hotel's fabulous location provided us with great access to the village and to the rim. Staying in one of these old park lodges (we have also stayed at The Ahwahnee in Yosimite) requres a different set of criteria from a resort. It's the historic element that you must consider along with the period architecture. But given all this, our service was great. They checked us in upon arrival even though it was several hours till check-in. Rooms were great considering the age of the lodge. Nice and clean, roomy enough with comfy furniture. We didn't have a view. You have to scale up pretty high to get a room with a view. If you've read any other reviews, you've read they don't have an elevator, and this is no rumor!!! They do have bell help with luggage. Now to parking. It's odd. Anyone in the park can park anywhere. So since there is no reserved parking around the hotel, you may have to park quite a distance away. We lucked out again and got a space right in front of the hotel. The locals tell us to stay parked and use the free shuttle service until you're ready to leave. Food service was comparable to fine dining, and so were the prices. Unfortunately, not the quality of the food at dinner. It was just okay. My husband had a fish special that he didn't particularly enjoy, and he loves fish. I had the salmon off the menu, and it was pretty good. Breakfast was better. Again,, pricey, but enjoyable. So overall, the El Tovar added to our Grand Canyon experience. It was nice to sit in the dining room and look out across the canyon. We loved the "1900's elegance"…
I absolutely loved my stay here- the location is perfect, right on the South Rim with amazing views of the Canyon. It's close to several trails and bus stops. It also had a nice restaurant and a couple of cool stores with souvenirs or that one chapstick that you forgot at home. It's nothing fancy, but it was clean and comfortable.
First time visit to the Grand Canyon and elected to stay at El Tovar. I don’t understand negative reviews of this facility given that it was built in the early 1900s. It’s alway about expectations and this exceeded ours!We enjoyed this historic GEM and recommend. As most historic hotels, water pressure is lacking for a driving shower - this is the only criticism we would have.
We were given an amazing room and really enjoyed this space. It really is rich and warm and inviting. The dining is out of this world with staff that are just as wonderful as the property itself. The restaurant really shows great pride and the food is just amazing!
Today I witnessed a woman checking in with 2 roller bags mid afternoon, no line. One person managing check in and incoming phone inquiries. Once checked in this customer struggled to the lobby, hesitated and dragged her bags down the hallway. No bell service, no luggage carriers no hotel staff to assist her. Unexceptable lack of service here. Gone are the days when customers were respected. Short staffed, relying on reputation and location you are treated as a number here. Get them in, get them out. This place doesn’t try to earn your business and loyalty - it just expects it. Shame on management for creating this business model. It’s overpriced for what they deliver.
We were greeted by grumpy receptionist- allocated a very small room which was so cold and the old heater was so noisy we asked to move and was told that all the rooms had the same noisy heating systems -the housekeeping chap was also grumpy and was not in the least bit interested in making our stay a good one nor were any of the staff ( except a nice young waiter in the bar) this hotel is so over priced for a room which is only just big enough to be a wardrobe ! We got a refund and moved to a cabin on the new Maswik and had a huge room with 2 big beds and a kitchen and a balcony for half the price! - the staff here were friendly and helpful. El Tovar restaurant is also a no go - didn’t get to have any food as despite booking 30 days in advance and giving our dietary requirements they were not in the least bit interested in providing this - the manager said he didn’t know about it until 4pm and even then didn’t bother to contact us to discuss - apparently chef can’t cook anything that isn’t on the menu so I assume it’s all just bought in and plated up and they probably don’t have a chef at all just kitchen staff to put pre-prepared food on the plate - otherwise they would surely have done all they could to get $100 for our dinner for 2 nights -which we booked for - they just are so arrogant about their location they really aren’t bothered about customers - this is the worst place we have stayed on our trip to the US they all really need to go on a customer service course - don’t waste your money here they are overpriced and not good value…
Stayed here for three nights in January. The hotel is on the rim of the Grand Canyon but you don’t see much of it from the actual property. The rooms are small and a bit tired. The hotel is a historic landmark and as such is a magnet for day trippers so you need restaurant reservations in advance. The restaurant claims to do fine dining but could do with enlisting the services of Chef Ramsay as the food is average at best and the service patchy. All in all what we paid didn’t feel like good value for money even with the location.
Worth the stay. Would come back. You smell and feel charm of the materials used to build this place. Try the hot chocolate in the restaurant! Had to pinch myself the Canyon view was SO close. Our room was the writers/artists room (which we were surprisingly upgraded to - such a treat!). The night holds incredible dark views of the Milky way (I believe the El Tovar is located near or IS a registered "darkest area" in the US - having no light pollution at night... don't forget your head lamp!), and you'll definitely be visited by a few elk (moose?) while you're here. They wander the grounds freely, as they should. There is a very cool time capsule trail you can take with stones depicting many years, and feels like an interesting walk in time. I HIGHLHY RECOMMEND waking up early to watch the sunrise - this is a treat in and of itself!! The whole experience, having this incredibly close access to the canyon, is one I'll not soon forget. I would rank it among the top trips of my life. The rooms are spendy, but worth it if you can save up and stay 2-3 nights. This time allows you to really take in your surroundings and catapulted me back to the 30's when explorers and president Roosevelt was smitten with the place. It makes you consider our very short time on this planet, compared to the beautiful colored ribbons of history the canyon has so beautifully preserved for us to read. Every time I descended the front steps of the El Tovar and turned the corner to take it in, it felt so awe inspiring - like a hug. The restaurant breakfast was among my favorite experiences. We had the waffles with berries and cream (delicious) and it was worth getting up early to get a table. The wait staff is friendly and quite knowledgeable about the park. As you sit and dine, you can take in partial views and marvel at the glorious place you'll get to spend your day. …
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