Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Everyone needs a place to lay their weary head. For travelers visiting Shinjuku, Tokyu Stay Shinjuku is an excellent choice for rest and rejuvenation. Well-known for its charming environment and proximity to great restaurants and attractions, Tokyu Stay Shinjuku makes it easy to enjoy the best of Shinjuku.
Free wifi is offered to guests, and rooms at Tokyu Stay Shinjuku offer a flat screen TV, a refrigerator, and air conditioning.
During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, newspaper, and a coffee shop. Guests of Tokyu Stay Shinjuku are also welcome to enjoy an on-site restaurant.
For those interested in checking out popular landmarks while visiting Shinjuku, Tokyu Stay Shinjuku is located a short distance from Hanazono Shrine (0.2 mi) and Shinjuku Sumitomo Building (0.8 mi).
If you’re looking for a Mediterranean restaurant, consider a visit to Hannibal, L'azure, or Waou Shokudo Agito, which are all conveniently located a short distance from Tokyu Stay Shinjuku.
Looking to explore? Then look no further than Shinjuku Gyoen National Garden (0.4 mi), Shin Okubo Korean Town (0.8 mi), and Tokyo Metropolitan Government Buildings (0.8 mi), which are some popular Shinjuku attractions – all conveniently located within walking distance of the hotel.
Whether you’re traveling for business, pleasure or both, Tokyu Stay Shinjuku is sure to make your visit to Shinjuku one worth remembering.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Japanese
Location
7-1, Shinjuku 3 Chome, Shinjuku 160-0022 Tokyo Prefecture
Name/address in local language
Tokyu Stay Shinjuku
707 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This property is clean, rooms are a bit small but good enough for 2 people. We were hardly in the room. The room came with a washing machine, towels, humidifier and shampoo, I highly recommend this hotel for the location! It's right by the Shinjuku Sanchome subway station and as you exit there are so many restaurants in the Isetan district. It is also walking distance to Golden Gai and Kabukicho area.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stay 3 nights in this hotel. The staffs are friendly and helpful. This hotel is really suitable for family too, although the room is small, and you can't ask for extra bed. So if you travel together with 2 kids, I think you'll need extra room. They have a washing machine and a microwave, so you can let the machine do the laundry while you do the sightseeing or shopping. Near the hotel, there are lots of restaurants and you can find family mart or 7eleven. Make sure you ask for smoking room, if you're not a smoker. Coz last time we were there, it's hard to get rid of the smell even there's a humidifier in a room. But we really enjoy to stay there because of the location.
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location of the hotel in Shinjuku can't be beat, there are a lot of food options within walkable distance, and the exit of subway station Shinjuku san-chome is just a few steps away. You can either take exit C3 (need to climb a flight of stairs) or C6 (lift for easy access with luggages). The walk to Shinjuku station is an easy (and flat) 7 mins walk away. Very easy to navigate to the hotel even with luggages.
The staff are friendly and helpful. The room size is considered spacious, considering the generally cramped rooms available in Tokyo. Overall an amazing stay at this hotel and I will definitely stay here again the next time I'm in Tokyo!
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip:Rooms right at the lift lobby can be a bit noisy in the morning
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for 5 nights in Shinjuku. Great location but terrible customer service. We didn't know that there is a policy of no room cleaning if you stay less than 7 days only to found out after arrival to the hotel. When we booked on the Expedia we do realised that there will be no make bed but nothing was stated on the website that there will be no room cleaning. It is common sense that all hotels do room cleaning but to our shocked we found out only upon arrival which was already too late because we have paid the bill. They should clearly state out in the website so that customers can decide whether or not to make the reservation. What they are doing is clearly wrong and misleading. They wanted us to pay the extra of $1100 yens per day if we want our room clean and the front counter even demanded us to pay first before 12.30pm if we want our room clean. That was the last straw. Initially, we wanted it but later we decided not to because it is very unprofessional, insulting and rude for them to demand us to pay first before cleaning. All hotel we go settled the bill upon check out. Ridiculous and unbelievable! We have travelled to many countries and this is the first time we have ever experienced this type of hotel who don't do room cleaning. Every hotel we go does room cleaning. They said it's the hotel policy but they must know it's also customers's right to know your policy before we purchase or make any type of reservation. Another terrible service is they don't even take away used glasses and replenish new ones and replenish new slippers. They said you got to ask if you want it. How ridiculous and terrible. This is basic things and customers don't have to ask for it as we have already paid for the room. My advise is to stay away from this type of hotel if you want a good vacation. There are better options of hotels in Shinjuku.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place was great! Right in the heart of the amazing Shinjuku it has everything you could want at your fingertips (or at least within stumbling distance).
Room was comfy and clean and the washer, dryer and free detergent was a welcome surprise especially after a few nights out in some smoky places that I hadn't planned on. Some may consider it small but it worked for the two of us with our huge bags, it was on par with the other budget-mid-range hotel rooms we stayed at in Japan. The pillows were a bit...lacking plumpness...but I'm sure if you asked the lovely staff would get you some more. They were super friendly.
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here for 6 days. Although tiny, the room was very clean as was the hotel itself. The location was excellent, with a Family Mart on the same block and numerous restaurants right outside the front door. The subway is also extremely close. You can walk to every attraction in Shinjuku from this hotel. The staff were nice and helpful. The room was quiet. WiFi was not consistent, but fortunately I had paid for a unlimited data SIM card so I just shut the WIFI off when I was in the room. My room did not have a microwave or washing machine, but did have a refrigerator and humidifier, and I managed. I would stay again if I’m Shinjuku.
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was so far the biggest in Tokyo I’ve stayed and located nearby to JR. there are restaurants everywhere nearby. There is a washing machine and dryer in the room and makes laundry convenient especially when travelling during winter season. However, the hotel does not do changing of towels and cleaning of cups in order to conserve energy.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tokyu Stay was in a perfect location, within walking distance to all attractions within Shinjuku. There are also many restaurants surrounding the hotel, so finding something to eat shouldn't be an issue. Check in and check out was very easy and the staff was professional and helpful. The rooms were great! Perfect size, comfortable beds, clean bathrooms, and all the amenities you need. The price is very affordable considering the location. We had a great stay and would certainly come back.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I recently stayed at Tokyu Stay Shinjuku for 7 nights. The breakfast offered a decent variety, including vegetarian options and eggs. The front desk was consistently helpful in securing reservations at local restaurants except one time when the front desk old lady was rude. However, the rooms were cramped, providing limited space to move around. The shower temperature fluctuated between very hot and cold. Notably, the TV services were chargeable for everything. The bathtub, while small, was decent. The hotel's location, just outside Shinjuku Sanchome station, was convenient and less crowded than Shinjuku station. The rooms don't have much of view. I also loved their heated toilet seats. My main concern was the initial overpricing when booking.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip:You can use Yamato luggage service to send your luggage
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really like this hotel. I've stayed in many hotels in Tokyo over the years, from basic to 5-star, and Tokyu Stay Shinjuku (TSS) is a winner. I had, I think, the smallest type of room ("casual single" or similar), but it was very comfortable, quiet, and spotless. I did have to do a bit of careful fengshui to unpack, arrange everything for use, and still have room to move around - but it was easily done.
My room was on the 12th floor (1201), with a decent view of nearby buildings and some sky. As is usually the case in mid-priced Japanese hotels, the room wasn't luxurious, but it was very well designed and user-friendly. I appreciated the comfortable bed - which I think was a slightly-larger-than-standard twin bed - and didn't mind that it was right against the wall with the window. The split A/C unit worked just fine, and was actually even pretty cold (which I Iike) when I just left it on the temperature setting and not using the auto or power mode (which are only marked in Japanese, and the provided translation of the A/C remote isn't that accurate). The bathroom was excellent: full-featured Toto Washlet toilet, with fully adjustable seat and water temperature, pressure, and movement. The shower was walk-in, pretty spacious, and had good pressure and held the selected water temperature steady. All toiletries were either present or available next to the elevators in the lobby. There were just or two small drawers and modest hangar space, but enough to sort out for my 5 days in Tokyo. The small fridge was handy and kept drinks and snacks cold: no microwave (but I rarely want or would use one in a hotel room), and my room didn't have the combo washer-dryer that many other rooms in the TSS have. Again, no big deal, as I usually don't need to do laundry on shorter trips. All in all, the room was very good - ll the more so given that it was probably the smallest available type.
I didn't partake of the breakfast (an additional $9 or so if not included in one's bood rate) at the adjacent 371 Bar and Restaurant, but I did visit it a couple of times for drinks and a late late dinner - and it was good for those things. I like that 371 offers several Champagnes by the glass and bottle, including the Champagne of the day for about $10 a glass - a bargain.
Lobby and housekeeping staff were all friendly and polite; I mostly used my so-so Japanese and noticed (as other TA reviews have noted) that staff members' English-speaking skills were generally good.
Perhaps what I liked most - along with the excellent room quality and quietness - about TSS is its ideal location: minutes from the main JR Shinjuku station and adjacent to a Metro entrance with access to three different lines. I loved that it was right next to all the LGBTQ nightlife and restaurants in 2-Chome but quiter than that lively quarter.
In short, thanks to its unbeatable combination of affordability, excellent comfort, an ideal location, TSS is now my preferred choice for stays in Tokyo.
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Date of stay: October 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you stay less than 6 days, you get clean towels and toothbrushes and trash is disposed. No bed made.
More than that, I believe you get the full works.
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