Everyone needs a place to lay their weary head. For travelers visiting Nishishinjuku, Tokyu Stay Nishi-Shinjuku is an excellent choice for rest and rejuvenation. Well-known for its proximity to great restaurants and attractions, Tokyu Stay Nishi-Shinjuku makes it easy to enjoy the best of Nishishinjuku.
The rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Tokyu Stay Nishi-Shinjuku features a 24 hour front desk, baggage storage, and newspaper. In addition, as a valued Tokyu Stay Nishi-Shinjuku guest, you can enjoy breakfast buffet that is available on-site.
While staying in Nishishinjuku, you can check out a popular Thai restaurant like Thai Kokuyatai Shokudo Nishi Shinjuku Soinana, which is serving up some great dishes.
Looking to explore? Then look no further than Omoide Yokocho (0.7 mi), Tokyo Metropolitan Government Buildings Observatories (0.3 mi), and Tokyo Opera City Art Gallery (0.5 mi), which are some popular Nishishinjuku attractions – all conveniently located within walking distance of the hotel.
Whether you’re traveling for business, pleasure or both, Tokyu Stay Nishi-Shinjuku is sure to make your visit to Nishishinjuku one worth remembering.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Business
Languages Spoken
English, Japanese
Location
5-9-8, Nishishinjuku, Shinjuku 160-0023 Tokyo Prefecture
Name/address in local language
Tokyu Stay Nishi-Shinjuku
300 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Stayed here with my wife for four days during our visit to Japan. The location is excellent, in the very busy Shinjuku district (in particular the government towers) close to a metro stop but secluded enough to be quiet. The rooms on the upper floors have an excellent view of the skyline and like most Japanese rooms are very complete. The breakfast buffet must be taken and heated in the room in the microwave and this does not make it particularly exciting, although it is certainly practical. Main flaw: the level of cleanliness is not very high. You could see some dust on the dark surfaces, and the rooms are also not serviced daily. The toilet seat didn't work perfectly but they were replacing them during our stay (it must have gone badly for us). Very kind and very helpful staff, even going beyond our requests.
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip:Se potete evitare di includerla, non prendete la colazione. Le camere ai piani alti sono molto...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here over the New Year holidays and New Year's holidays. At the end of the year, the room was on a higher floor and the bed was a semi-double size. At the beginning of the year, the room was on a lower floor and was noticeably old. The TV in this room was old and I couldn't watch the internet. There was no BS connection either. Both rooms have a microwave and washing machine, which is convenient. Breakfast was frozen food. You heat it up in your room and eat it. There is a convenience store and restaurants nearby. It seems that the restaurants were closed over the New Year holidays, so be careful. I think it's convenient. By the way, when I had my suitcase looked after, the lock was bent. It was fine because I could use it, but it was a bit of a problem. I think the staff were very helpful.
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Date of stay: January 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Small rooms but well maintained. In such a small space they had provided microwave oven, induction oven, utensils, kettle, washbasin etc. which was very useful. We could cook indian food in the room itself. Excellent and courteous staff always willing to help. They really went out of the way to transport my luggage to another hotel . The lobbies in the floors need to be upgraded.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed at this hotel dozens of times but right now (March 2024 and previous months) it is totally unacceptable. The hotel is undergoing a full renovation of the entire building and guest rooms, all while continuing to accept reservations and charging full price for overnight stays.
Last week I cancelled a full week's reservation (15-21 March) because the entire lobby was covered in dust and only a narrow corridor led to the reception, which consisted of two small desks at knee hight (the front desk has been totally removed).
Today, I returned for another 1 night stay, and again, there is construction not only in the lobby but also on the guest floors. I was given room 1007, and right next to it, construction currently continues until well beyond 11 pm AT NIGHT. In 20 years of traveling I never experienced a hotel that kept construction going until deep in the night, let alone in Japan.
Usually a hotel shuts down entirely for such extensive renovation works and doesn't keep operations going in full. The website says nothing about this full-on construction project. Shameful and despicable business conduct, which I already reported to the Tokyo Metropolitan Government's business section.
AVOID!
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Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here because I wanted to use the washing machine. The washing machine was clean and dry when I woke up in the morning. The room was small and the surrounding area was quite noisy until late at night, but it was fine as long as I wore earplugs. However, I don't know if the slippers or the floor were dirty, but the floor of the bathroom was dirty when it got wet.
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Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at the Tokyu Stay Nishi-Shinjuku for just over 2 weeks on my most recent trip to Tokyo. It's the first time I have stayed here, and I chose it due to a combination of location, amenities and lower cost than other options I have tried.
The first thing to note is that it's a mid-range Japanese business class hotel, not a luxury place, so if you have stayed in Japanese hotels before, that should give you an idea of what to expect. If you're new to Japan, then be aware that rooms tend to be on the small side, but are well equipped with most things one needs for a comfortable stay.
With that said, Tokyu Stay Nishi-Shinjuku scores highly on room layout. I stayed in a single, but as those go, I found this one to be well designed, with space at the foot of the bed for empty suitcases and other items where they were not in the way. There was also a wooden box under the bed to supplement the small wardrobe, and a good sized desk incorporating a couple of drawers and a small room safe inside. I had no trouble accommodating 2 weeks worth of clothes and stuff conveniently.
My room included a washer/dryer (you get one free sachet of washing powder and after that can buy more at 30 yen apiece from the front desk), a hairdryer, alarm clock, trouser press, small fridge, air purifier, large screen TV (with CNN International as the only English channel), kettle and microwave. There was also a plate, bowl, mug and a set of cutlery including a corkscrew and good ceramic knife provided in the room.
The instructions for the washing machine are not very comprehensive in English but I managed okay and it was very handy. Any handwashed clothes dried quickly over the bath due to the excellent ventilation in the bathroom.
The bed was a comfortable semi-double and the pillows were better than at many other places I have stayed in. The addition of a bolster for relaxing to watch TV was very welcome. Slippers and nightshirts were also provided and changed each week.
Bathroom was clean and well stocked with shampoo, conditioner, bodywash, hand soap, toothbrush and toothpaste etc. Again, some of these items could be replenished from a supply in the lobby (for free). I was provided with 2 bath and 2 hand towels plus a bath mat per week, which was absolutely fine. Water pressure and temperature was good and generally the bathroom had a decent amount of space for personal items.
If you stay for short visit, the hotel provides cleaning daily. However, if your visit is longer, cleaning is weekly only as standard. This means that sheets and towels etc are changed once a week, and the bin is also emptied only once a week. I made sure to return empty PET bottles to the convenience store where I bought them to ensure my bin did not overflow. Cleaning staff were polite and friendly and did an excellent job. Desk staff told me when I checked in what days the cleaning would be done and the schedule was exactly correct. Note that if you use the in room crockery this does mean that you have to wash it yourself after use. But you can get small bottles of dishwash liquid and washing cloths/brushes from neaby supermarkets for little cost and wash them in the bathroom sink as needed. I didn't find this at all onerous.
Check in was easy and fast, as I had paid in advance when I booked. Staff throughout my stay were friendly but unobtrusive and generally had a good working standard of English. The hotel was great about storing my luggage until check in on the day I arrived, and also about receiving a parcel for me in advance of my arrival.
There is free wifi on every floor and I found it fast and reliable for laptop and mobile devices. There were also a good number of sockets available in the room for electronics, both on the desk and on the small shelf above the bed.
Free coffee is provided in the lobby from 10am to 11pm for guests, and this was a nice touch which I used most days. Access to the hotel proper is gained with the electronic room keys which ensures that only guests can access the elevator area, which I appreciated as a single female traveller.
The other thing to note about this hotel is its location. It is NOT in the middle of the busy part of Shinjuku, but rather about 15 minutes walk west of Shinjuku Station, near the border of Hatsudai and the Nakano area, close to the Tokyo Metropolitan Government buildings. The closest station is Nishi-Shinjuku Go-Chome subway station which is a couple of minutes walk away. If you do not know this area of Tokyo well, and expect to be "in the middle of things" or don't like the idea of having to walk any distance on a regular basis, you may be disappointed. So please bear that in mind. However, if you want somewhere that's still very convenient for Shinjuku proper, while making a bit of a saving and being a little quieter in general, it's absolutely perfect. Tokyo is a safe city to walk in at all hours in general, and I did not encounter a single problem in this regard,
The location is particularly good for access to Haneda airport, as you can get to it easily from the Go-Chome subway station using the Oedo line, changing at Daimon for the Monorail., It takes about 50 minutes. I also find the Oedo line pretty useful for a lot of sightseeing once you're used to the route of the railway line - in particular, you can take it to Yoyogi and change there for the Yamanote, thus avoiding the crowds of Shinjuku Station entirely. Go-Chome station has elevators on both levels from the street to the platforms.
Lastly, I found the immediate area great for pharmacies, supermarkets (there are two within easy walking distance) and convenience stores. There are also some nice little eateries nearby, both independent and chain places. I loved the Okinawan place across the road called "Re:more". And next door is a 24 hour MacDonalds if you are desperate for hot food in the early hours! The nearby Shinjuku Central Park is lovely for eating outdoors on a quiet day.
All in all I thoroughly enjoyed my stay and would happily book this hotel again.
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Date of stay: May 2017
Value
Rooms
Service
Trip type: Traveled solo
Room Tip:I had a great view from the 10th floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked this as a reasonably priced option for our 2 nights in Tokyo.
It's easy to find - next to the McDonalds - don't worry it's not busy or noisey.
Check-in was quick and easy and the rooms are well sized and equipped with your own washing machine and kitchen facilities. We almost forgot all the amenities our rooms had when we arrived. I also had a great city skyline view from my 9th floor room.
The breakfast buffet is good - not a huge selection but enough to cater for your needs with hot and cold options with juice, coffee etc. The nearest metro is a 2 min walk away and even from Narita airport the hotel is easy to get to.
I would have no issues in staying here again if I was to return to Tokyo.
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Date of stay: February 2017
Location
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is conveniently located just a 3 min. walk to Nishi-shinjuku gochome station and a 15 min. walk to Shinjuku station. I flew into Haneda, but did not take the metro to the hotel. Instead I took a limousine bus to Hilton which is just a couple minutes from and then walked to the hotel.
Close to convenient stores where you can grab q quick bite, as well as restaurants nearby. There's also a McDonalds next door that is open 24hr. There's even a park and shrine across the street.
I got a single occupancy, non-smoking room. Room is clean; however, if you stay less than a week, you only get your towels changed daily. Room is equipped with a washer, with English directions on how to use, linen press, a microwave, tv, and fridge. A robe and room slippers were also provided. Bed was comfortable, although I could've used a couple more pillows. I used the house shampoo, conditioner, and body wash that came standard in the shower. You can even grab free toothpaste, toothbrush, brush, razor, at the ground elevator. I didn't have to pack my own. Great for those travelers on the go.
Aside from the bidet, the coolest thing in the bathroom was the heated mirror which prevented the glass from fogging. So impressed!
Room key also activated the use of the elevator and the lights in the room.
You can also enjoy a daily buffet breakfast at a cost of about 500 yen or $5 US. I didn't take the offer as there were many eateries around.
The front desk and staff were vey helpful and friendly.
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Date of stay: July 2016
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed 5 nights at this hotel from 18-23 december 2014. After booking our air tickets to Tokyo, we did a tremendous amount of research and finally picked this hotel because of its good reviews, proximity to Haneda airport, Shinjuku stn (15min walk) and the Gochome stn (3mins). We book two rooms over the Internet - without hassle.
After some homework we found out that the best way to get there from Haneda is via the airport limousine bus. Cost is 1230/adult one-way. You need to purchase the ticket at a counter shortly after you exit the customs clearance. Then you take the lift down to level 1 and proceed to bus bay #3. Do note that the bus will take you to Hilton hotel. From there it is a 10-15min walk down a straight road (crossing 2 junctions) to the hotel. We drag our luggages and arrived there without any issues. Check in was speedy and we were given 2 rooms on the same floor. The hotel staff is really very friendly, helpful and communicated effectively in english.
The rooms were surprisingly large. I have stayed in Tokyo, Osaka, Fukoka in the past and the rooms were tiny compared to this! The bathroom was also very large by japanese standards.
There was free breakfast that we all enjoyed every morning. It was a small spread but they change the main dishes every day. It was good enough for us to start the day quickly and early (there's lots to see and do in Tokyo) and then catch some good Japanese food in the shinjuku or Harajuku area.
They also have a washer cum dryer in every room- extremely helpful when you travel light. We did our laundry in the evenings - took about 2.5 hours and they (jeans and sweats) came out very dry. They do provide a starter pack of washing detergent enough for a single wash. You can purchase more at 30yen at the reception.
Another thing to note is that the rooms are not cleaned and vacummed during our stay - it is actually stated clearly in the reservation confirmatory email. What they do is to replace all towels, and clear the rubbish. It is not the usual hotel service that you may be used to. But we are very ok with this.
Our stay was very enjoyable and confortable. We are very grateful to the friendly and professional staff at the hotel - keep up the good work!
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Date of stay: December 2014
Rooms
Cleanliness
Service
Trip type: Traveled with family
Room Tip:Ask for a high floor and facing the Nishi-Shinjuku Central Park.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recently stayed here with my mum. We stayed 6 nights. Pretty good location, walking distance from 2 metro stations.
PROs - Good location - Washing machine and dryer, and microwave in the room - new towels daily - even though it had a Japanese capsule bathroom it didn’t feel like it was one - free (good quality) coffee in reception - room not too small with a window - secure, no street noise
CONs - window covering doesn’t keep out the morning light (needed to wear eye mask) - bed covers where made of something slippery so they kept falling off the bed in the middle on the night - air conditioner was very complicated to use, all the buttons are in Japanese and whenever you press a button the machine talks to you, also in Japanese, very frustrating to use - room only cleaned after 7 nights, it wasn’t that clean when we arrived with hair in the drain in the shower and a finger nail on the floor in the bathroom, and not having it cleaned while we were there meant it was starting to feel unclean by the time we left
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Date of stay: May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I imagine you would be able to, they were kind enough to hold our luggage during our day-trip to Nara City after checking out. The front desk were also able to assist in English both times we stayed there, so I would try e-mailing them (or calling if you are able to).
"Easy to access as metro is only 2 mins from property or if you don't want to tackle the metro during peak times take a 15 min walk from Shinjuku Station. "
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Frequently Asked Questions about Tokyu Stay Nishi-Shinjuku
Which popular attractions are close to Tokyu Stay Nishi-Shinjuku?
Nearby attractions include Tokyo Metropolitan Government Building Observation Decks (0.5 km), Tokyo Metropolitan Government Buildings (0.5 km), and Shinjuku Chuo Park (0.3 km).
