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York Pavilion Hotel, Sure Collection By Best Western

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45 Main Street, Fulford, York YO10 4PJ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (429)
Room & Suite (263)
Dining (65)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
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Service
Value
The Best Western York Pavilion is a wonderful Grade II listed Georgian country house situated in walking distance of the walls of the historic city of York. The hotel is a true-gem and lovingly restored in-keeping with the original charm of a Georgian house. Offering elegance and excellence, a magnificent and memorable place to stay and relax. •Open fireplaces•intimate lounges and bedrooms with antiques and luxury soft furnishings•four poster beds•private walled gardens.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Restaurant
Taxi service
Conference facilities
Banquet room
Newspaper
Non-smoking hotel
Parking
Wifi
Breakfast buffet
Complimentary instant cofffee
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Iron
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Languages Spoken
English
1792Reviews18Q+A100Room tips
Traveler rating
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  • 86
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Popular mentions
Zoe H wrote a review 21 Oct
1 contribution
Stayed here recently Wow filthy dusty old yellow brown moth ridden place broken fan which spat dust in my face wen I turned on kettle no filter lots of bits in your drink Limescale covers taps n shower head didn’t even have shower was horrible rather wait till I got home mould round bath n sink dirty carpets just horrible noises rooms management poor AVOID so many beautiful hotels in York just so sad I wasted money n sleep here NEVER AGAIN!
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Date of stay: October 2021Trip type: Traveled on business
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Mark L wrote a review 19 Oct
1 contribution
Really impressed with the size and airiness of the apartment we stayed in. Very clean, very well equipped. Would be great for a longer stay than we did with it being only 20-30 minutes walk from the City Centre.
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Review collected in partnership with Best Western
Date of stay: October 2021
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Response from Irene Cossins, Owner at York Pavilion Hotel, Sure Collection By Best Western
Responded 4 days ago
Dear Mark, Thank you very much for your positive review. We are very pleased you enjoyed the spacious apartment opposite the hotel. We very much look forward to welcoming you back again in the future. Thank you GM & The Pavilion Team
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margaretmccaw2021 wrote a review 19 Oct
1 contribution
Old fashioned service and comfort brought up to date by a welcoming friendly staff. Lovely hotel in a lovely setting close to city centre would go back and can’t recommend highly enough. All the charm of a country house hotel but close to amenities needed for a lovely few days away
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
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Sleep Quality
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Response from Irene Cossins, Owner at York Pavilion Hotel, Sure Collection By Best Western
Responded 4 days ago
Dear Margaret Thank you for your recent review and pleased you enjoyed the old world charm of our very special country house hotel and yet in close proximity of the City of York with the added bonus of our Free Carparking, We do hope we have the pleasure of welcoming you back to the hotel very soon & thank you once again for your positive review, Thank you GM & The Pavilion Team
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Phil c wrote a review 18 Oct
1 contribution
We booked the pavilion Hotel for our wedding service and reception. I arrived at the hotel in the afternoon for an early evening service followed by reception. I was horrified to see that the reception room still had empty boxes, lying around , the room where the service was to be held needed vacuuming and tidying., the floors needed sweeping and cleaning and several tasks had not been completed. this was very stressful. I reported to this to the duty manager who although paid lip service to us, did nothing. Thankfully the staff who were serving food and looking after our event were sub contractors, thank god for Kelly and Pablo who stepped in, made things happen and gave us confidence and assurance with a smile. In addition we had a bedroom suite booked for the night, and to use to dress and prepare for the ceremony and reception. This we did and left the room locked. At the end of the night I went to get the key for my room only to be told that the hotel staff had entered our room and moved our belongings without our permission or knowledge. OK, not such a big deal, until the next morning when we came to pack. A brand new bottle of aftershave worth over £80 had not been transferred. I duly reported it and was assured it would be dealt with and it would be found or I would be recompensed. Neither of these things happened. I received a curt and arrogant letter stating the staff at the hotel were not responsible and no recompense would be made. Later we noticed that several very expensive scented candles were also missing form our wedding tables. The hotels view was "refer to the contract, we are not responsible for belongings left behind". We had a splendid wedding, it was most special, what a shame it was marred by slack and sloppy service followed by an arrogant proprietor failing to take responsibility for the action of their staff. We could have gone down a formal route involving police but why spoil a special day. Do not be fooled by believing you have the support of Best Western, they take no responsibility for their hotel owners actions or inactions. Best Western? Best avoided.
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Date of stay: August 2021
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Sue T wrote a review 11 Oct
Backwell, United Kingdom1 contribution
We stayed on a Friday night in a standard room. The staff were helpful and the beds were comfortable with crisp bedding but overall the room was disappointing. The carpet, fittings and paintwork were grubby and tired and the lighting in both the bedroom and bathroom was poor for doing makeup. We enjoyed the buffet breakfast- lucky we got up early so we missed the crush later. Two days on and I'm staying at a lovely 4* hotel in Cornwall which costs £40 less for the night+breakfast. York Pavillion is sadly "Past Its Best Western" and needs a lot of TLC.
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Date of stay: October 2021Trip type: Traveled with family
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PRICE RANGE
US$87 - US$188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western york, york best western
LOCATION
United KingdomEnglandYorkshireNorth YorkshireYorkFulford
NUMBER OF ROOMS
63
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Frequently Asked Questions about York Pavilion Hotel, Sure Collection By Best Western
Which popular attractions are close to York Pavilion Hotel, Sure Collection By Best Western?
Nearby attractions include National Railway Museum (3.1 km), York Minster (2.9 km), and Shambles (2.6 km).
What are some of the property amenities at York Pavilion Hotel, Sure Collection By Best Western?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
What food & drink options are available at York Pavilion Hotel, Sure Collection By Best Western?
Guests can enjoy an on-site restaurant and free instant coffee during their stay.
Is parking available at York Pavilion Hotel, Sure Collection By Best Western?
Yes, free parking is available to guests.
What are some restaurants close to York Pavilion Hotel, Sure Collection By Best Western?
Conveniently located restaurants include Buongiorno, Phill Ya Boots Cafe, and The Taylor Made Kitchen.
Is York Pavilion Hotel, Sure Collection By Best Western located near the city center?
Yes, it is 0.2 km away from the centre of Fulford.
Are any cleaning services offered at York Pavilion Hotel, Sure Collection By Best Western?
Yes, dry cleaning and laundry service are offered to guests.
Does York Pavilion Hotel, Sure Collection By Best Western offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to York Pavilion Hotel, Sure Collection By Best Western?
Many travellers enjoy visiting York Cold War Bunker (3.7 km), Holy Trinity Church (2.8 km), and Merchant Adventurers' Hall (2.4 km).
Is York Pavilion Hotel, Sure Collection By Best Western accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.