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I made a reservation with 40 days in advance, since i had a health problem in the family I contact the hotel to try a cancellation, even knowing that the reservation was non refundable. I know my rights as a consumer and one of those...More
Response from Gianni C, Direttore at Belsito Hotel NolaResponded 3 weeks ago
Well, just to be right.
You made reservation pre-paid, not refundable, than you asked to change reservation day (not cancellation!) with 40 days in advance for health problem.
You wrong, here our details:
1) your reservation is made for may 11 so you are asking...More
You just wouldn't want to stay in this area anyway. Rooms are cold, poorly designed, cheap furniture... bad neighbourhood. Staff are pleasant enough but you wouldn't want to stay more than a night or two. Just, no.
The hotel is nice, bedrooms are big and comfortables, dinners are amaizing and delicious, breakfast are quite great, but you can't order your tea, you have to wait in line for the coffee machine to get hot water for the tea. Bathrooms are small, bath...More
They hid information about the payment of the rooms, really disappointing experience, the reception guy yelled at us and didn't want to listen, we showed them a confirmation email from Booking.com about receiving an extra room without an additional fee. The guy at the reception...More
2 Thank Shai E
Response from Gianni C, Direttore at Belsito Hotel NolaResponded 29 April 2017
They booked 2 quadruple rooms by booking.com. After they send us a message to ask that really they need 1 double room, 1 twin rooms and 1 quadruple room. We replyed that we have not availability for the third room, but we booked 2 family...More
The hotel was just OK as it could do with a bit of a makeover in the room I stayed in especially in the bathroom as we had to hold the shower by hand and the bath had seen better days. The staff and services...More
Response from Belsito-Eventi H | Property representative |
Breakfast includes: ham, cheese, bread, eggs, corn flakes, cerelas, milk, coffè, thè, brioches, fruits, plum cake, chocolate. Poolis open from 7.00 to 20,00. You can use the towels room. In the room you have a minibar and... More
Breakfast includes: ham, cheese, bread, eggs, corn flakes, cerelas, milk, coffè, thè, brioches, fruits, plum cake, chocolate. Poolis open from 7.00 to 20,00. You can use the towels room. In the room you have a minibar and air conditioned system. we remain for your rply. Best regards, Gianni.