Carretera a Chankanaab km 7.5 Zona Hotelera, San Miguel de Cozumel, Cozumel 77600 Mexico
12 people are viewing this hotel
$263
Free cancellation until 04/02/23
$263
Free cancellation until 04/02/23
$283
$224
Booking.com$263
Travelocity$263
Destinia.com$283
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (2,304)2,304
Dining (314)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#1 of 9 hotels in San Miguel de Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
The Explorean by Fiesta Americana combines relaxation and adventure with a majestic charm that makes your visit to Mexico's largest island truly unique and utterly unforgettable. The hotel offers the same high levels of quality and service that guests have come to expect from Fiesta Americana hotels, but with a whole new adventurous style and unique flair that are exclusive to the Explorean brand. This unique hotel offers a one-of-a-kind Daily Expedition & Adventure Program. Each day offers something new and exciting to do, with guided expeditions and treks in the ocean, on the beach, around the town, and deep into the tropical jungle, letting guests learn about and explore the island while cycling, snorkeling, horseback riding, kayaking, hiking and driving dune-buggies, and it's all included in the room rate.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Canoeing
Kids club
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Diving
Snorkeling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Highchairs available
Car hire
Business Center with Internet Access
Banquet room
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Bath / shower
Complimentary toiletries
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
English, Spanish
Hotel links
Location
44Car recommended
Grade: 44 out of 100
459Restaurantswithin 10 km
152Attractionswithin 10 km
Contact
Carretera a Chankanaab km 7.5 Zona Hotelera, San Miguel de Cozumel, Cozumel 77600 Mexico
Name/address in local language
Getting there
See all nearby hotels
1869Reviews242Q+A100Room tips
Reviews
Traveler rating
- 1,460
- 252
- 92
- 34
- 32
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
We had a wonderful time everything was great about the resort except the beach club being closed. If the beach club had been opened I would give them 10's across the board. I would highly recommend the Explorean great value. The excursions were great also!
Read more
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
Nestling snugly behind the Fiesta Americana is The Explorean Cozumel. Delightful thatched cottages with balconies overlooking the tree line; the figs are filled with hummingbirds and iguanas, the latter sunbathing lazily. Fresh coffee and orange juice are delivered to one's door each morning. You awake refreshed from a good night's sleep and sit enjoying the forest whilst sipping a morning cup of joe. And then breakfast, which is delicious Mexican food. There are beers or cocktails aplenty as you rest on a lounger beside the emerald green jungle pool. Perhaps you want a swim? I swam countless lengths in the cooling water, feeling one with nature as I passed beneath the shading canopy of tropical hardwoods. Lunch is always a treat here, dinner an experience. The staff are, to a person, incredibly warm and friendly. At night-time, the lights slung above a path through the forest is delightful. The neighbouring Fiesta Americana doesn't have a beach club at present. There is, however, access to a rocky shore, beneath whose surface are waters teeming with fish and other marine life. The shoreline snorkelling there is great. So is the pool, with a friendly bar where one can sit in the warm water whilst enjoying a pina colada or ice-cold cerveza. The entertainment there is fun, the Explorean's excursions fantastic. Needless to say, El Cielo was the highlight of the week on Cozumel. One last thing, a big shout out to our American fellow guests, whose warmth and friendliness made us feel as though we had known them all our lives. The Explorean was a week of sunshine and luxury. After which, onto the Riu Yucatan for the first time in a quarter of a century...…
Read more
Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip: If possible, get a balcony room. The views into the forest are lovely
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 9 Sep 2022
Dear Lawrence, we all want to thank you for such a lovely kind review, this is very important for all of us, also, it will help future travelers to choose their future vacation destination. Thank you too for mentioning every detail that made your vacation an unforgettable time. We are looking forward to your next visit. Warm regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Let me start off by saying we really loved our stay here. We would absolutely return. I’m going to get the brutal honesty out of the way first so you can get the full picture. Are some pool tiles missing? Sure. Is service on the beach not operating? Yes. Is the hot water in the shower not never ending? Accurate. But you really have to understand Cozumel is an island still recovering from the pandemic like everywhere else. The level of service they are able to give is still luxury and high end. We checked in on a Sunday afternoon and we’re greeted by Gabriela, Saul and all of the lovely front desk associates. As a gay couple, we are always a little on guard on vacation. But the front desk staff treated us like family and celebrated our vacation as a couple. They are truly gems. The room was spacious, modern and with amazing air conditioning. Wifi is reliable and strong. No TV but you don’t need it. The views are of gorgeous jungle foliage. The grounds themselves are very beautiful. It has a very jungle aesthetic. During our stay we encountered birds, iguanas, geckos and other cute creatures. Housekeeping was very friendly and did an amazing job. A great perk is getting full access to the next door (steps away with two paths connecting) Fiesta Americana. All together we had access to three pools, two jacuzzis, two bars, a cafe, one buffet, four restaurants and one area of beach access. All the food was great and that’s hard to find in an all inclusive. I enjoyed literally every meal. Our favorite bartenders/servers over at the Explorean were Manuel and Daniel. We spent a lot of time specifically with Manuel and he is among the best. Over at Fiesta, Joao took great care of us as our buffet server. Overall we had such a great time and are so thankful of the staff for our fantastic stay. We strongly recommend staying here.…
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Bring small bills for tips. Change is sometimes difficult to get. Tip in pesos or usd but never...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We went on a family trip and I was very impressed. The food was good at the explorean every time! Usually all inclusives are mediocre at best but this food was legit good. I was disappointed every time we spent money to eat off property. The staff was super friendly and so nice. They remembered your name by day 2 and went out of their way to treat you like a regular. The tour guides on the included excursions were amazing. We had Armando and vega and both were very knowledgeable and so happy! The included excursions were all pretty cool! The rooms were super clean everyday and restocked. The fiesta pool was more party vibe so we went there a lot. The snorkeling off the hotel was better than most snorkeling I’ve seen especially in the morning. Only negatives are they do need to replace pool tiles and their beach beds don’t have mattresses on them and the bar at the beach is closed. That’s super disappointing but they definitely made up for it in all other aspects. Love the intimacy of this hotel with the option to go to bigger fiesta resort! The dinner at the Italian and Mexican was good at the fiesta.. buffet was mediocre and Asian we had a bad experience but that’s at the fiesta. …
Read more
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 1 week ago
Dear M759CUjessiec, Thank you for taking the time to share your experience with us. It is rewarding to hear that we were able to provide you with a memorable stay. We are delighted that you found our facilities and services to your liking. It is always gratifying to hear that our efforts have been recognized. We hope that you will choose to stay with us again in the future. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable. Thank you once again for your feedback and for choosing our hotel. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We returned for our 7th stay at the Explorean Feb 26 through March 7. As you can guess we really like this place. The staff here sre so great. Alfonso at the Explorean restaurant has become an old friend and made our visit feel like visiting family. He went out of his way (again) to provide a few extra special touches to our stay. So glad he is back and not on the Fiesta Americana side like last year. The enormous gap left by Roberto's departure was filled at the pool bar by Samuel very well. Luis was there again and so was Manuel at the restaurant making for an excellent relaxing visit. On the Fiesta Americana side hostess Alejandra was always smiling and greeted all guests pleasantly at the Italian and Mexican restaurants, Danieli was the same at breakfast. Jose and Glenda at the Cevicheria (sp?) were always upbeat and helpful. Isabell and Gabriel at breakfast were fast efficient and friendly. Jean at the pool was great and my wife says Jasmine at the spa was a wonderful masseuse. We will return next year if we can. If you have never visited, here are a few things. The Explorean property is in need of a little repair. The lounge chair cushions are showing their age and the pool tiles are really in bad shape. I give up on the jacuzzi EVER working again. It has turned into a kiddie pool/ loud bubble noise making device. The beach front at Fiesta Americana is still closed (3 years in a row for us) Probably never to open again. You can still use the waterfront but no services there. The clientele seemed a little shabbier this year. People were reserving chairs and day beds by placing towels and books on them and not showing up sometimes until 2 pm. Go to Cancun if that's your thing. There are 3 day beds and 11 lounge chairs at Explorean. The hotel should nip that practice in the bud.…
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Bring bug spray
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 1 week ago
Dear 530jeffk, Thank you for your comments. we are pleased to know you enjoyed your time with us. We will let our staff know about your stay and how it impacted you positively. Our main goal is to always give the best service to all of our guests. It is good to know also all our areas of improvement in order to give you better service. Hope you can visit us again very soon for the 8th time in our hotel. Kind regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a nice stay at the Explorean, although there's room for improvement in terms of the scheduling of the excursions and the closed beach club. The food is great (it's always cooked to order instead of being a buffet format), as are the rooms, which are aesthetically pleasing, spacious and comfortable. The breakfast baskets were a nice touch for those who like to have a light breakfast in their rooms, although we definitely preferred the lovely cooked to order breakfasts at the restaurant. Service was generally good (especially the wonderful man at the front who helps arrange taxis, who helped us negotiate a reasonable price to rent a taxi for several hours to tour the east side of the island), although the people in charge of the excursions could have been better, in my opinion. We also loved the great snorkelling easily accessible from their beach club area. A great feature of the Explorean is having access to the sister property and its facilities and restaurants, and the a la carte restaurants that we dined at had great food. However, one of the selling points of this resort is supposed to be having access to the beach club at the sister resort, but it was closed when we were there, and it seems like it's still closed. When we were there, there were no facilities (chairs, sun beds, restaurant, etc.) at the beach club area, but we were still able to go snorkelling (and the snorkelling there is great!). It's just a shame that one of the selling points of the resort has been closed for so long, and considering the price of a stay at the resort, it really is a noticeable loss. One thing that I think should really be improved on is the way that the included daily excursions are scheduled. You don't find out which excursions you're scheduled to go on until you arrive, and they won't take into consideration any communication that you make prior to check-in (via email for example, which we sent far in advance of our check-in) indicating a preference for certain excursions. I understand that they can't give every guest what they want in terms of excursions, but I would have appreciated finding out our schedule in advance just so that I could have, far in advance, booked my own tours or made other arrangements to do the other things that we wanted to do on the island that the Explorean offered as excursions but had not scheduled for us. However, knowing that the 3 things we wanted to see off-resort were possible Explorean excursions meant that it seemed potentially like a huge waste of money to book them all in advance only to arrive and find out that those excursions had been scheduled for us by the resort. Upon arrival, we found out that only one of the four excursions that we were scheduled to go on was one of the three things that we wanted to do off-resort (the Punta Sur trip), and the the rest weren't of interest to us. We politely asked if we could have our schedule changed to at least include one other excursion that we were interested in, but we were not accommodated. In the end, we had to spend time while on vacation making our own arrangements to see the east side of the island (which was one of the possible Explorean excursions that we weren't scheduled on) and to book our own snorkel trip (another possible Explorean excursion that we weren't scheduled on). As I said, I wouldn't have minded organizing those on my own before we arrived in Mexico for our month-long trip, but having to do so while we were at the resort once we received our schedules was a waste of time and was a little frustrating when it would have been much easier if we had just received our schedules in advance or had been told that certain excursions would not be scheduled for us during our stay. As for the Punta Sur excursion itself, it was quite good, although I do think there's room for improvement from an organizational standpoint - for example, it would be good to give guests advance notice of the entrance fees so that people can prepare the right amount of cash, which would speed up the process, instead of the fairly long amount of time it took for the guide to make their way through the bus collecting money and trying to get enough change for certain people on the tour. Other than that though, I think the Punta Sur excursion was run pretty well and we had a great time. With the excursion scheduling process and the closed beach club, I can only give the Explorean 4 stars instead of 5, but it's still a good resort.…
Read more
Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 2 weeks ago
Dear thestellardust, Thank you very much for taking the time to share your feedback about our hotel. We truly appreciate your constructive comments and to hear that you enjoyed your stay with us. We are always looking for ways to improve our guests' experiences, and we will take your suggestions into consideration. It is feedback like yours that helps us continue to enhance our services and offerings. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future. Warm regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our second year at Explorean and we love it. The staff especially are amazing! Victoria at Fiesta in Concierge really really helped me out when I made several mistakes in our bookings. Miguel at the cafe is fantastic. Nestor and his counterpart (can't remember his name) did such a great job w/the snorkeling trips - even took us 2x when we didn't see that much. He was very aware of the currents and safety. If you have a massage or scrub, ask for Naomi. I'd like to take her home with me. We have already booked for next year - our 3rd in a row.
Read more
Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: be sure the sunscreen you bring is bio-degradable
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 2 weeks ago
Dear 102hollyr, Thank you so much for your kind words and for taking the time to write a positive comment about your recent stay at our hotel. It was truly our pleasure to have you as our guest. We appreciate your recognition of the efforts of our staff. Your comments have been shared with our team, and they are delighted to know that they made a positive impact on your stay. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just spent a week at the Explorean. This was my second time staying at this resort. Both stays equally wonderful. Explorean has everything that a top resort in Cozumel has but also includes access to fiesta Americana’s facilities so it really is like getting a two for one. It’s also a benefit that the Fiesta Americana guests can not access Explorean services which makes the resort very quiet and private. What really separates this place for me is the staff, the most accommodating and genuinely friendly people i have ever met, they will do just about anything you ask and always with a smile. Also the excursions are included and the staff and guides are equally as genuine and friendly. The excursions are planned in advance, you will be given an itinerary when you arrive, it's a good idea to look over everything that is offered and request what you want even if itit is not assigned to you. There are four table service restaurants and a buffet, three at the Fiesta Americana and one at Explorean. You will need reservations except for Explorean restaurant which is never busy and very private. Food is not five star but it is very good and fresh, there is also a sushi bar that is made to order and is excellent. The overall vibe is relaxed and extremely happy with a lot of families, bars and pools are laid back even late at night, pools however close at 8pm which is somewhat of a bummer. There is one thing you need to be aware of, the beach and dock are not open, however you can still access the beach and the pool is maintained, there are also chairs and beds that you can use. I was really disappointed the first time i stayed but it actually is nice because nobody really uses it and the snorkeling is unbelievably good. I snorkeled all the popular spots on the island and none of them were better than snorkeling in front of the hotel. My room was very nice and clean with an awesome walk in shower, a/c was ice cold, fridge was always stocked and free and the room was made up every day. I don't have one bad thing to say about the place, Cozumel is wonderful and extremely safe, I will be back again and I will be staying at Explorean,…
Read more
Date of stay: February 2023
Value
Location
Service
Room Tip: Bring snorkel equipment. Make dinner reservations in the morning. Request any excursion that you...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 3 weeks ago
Dear mkz123, Thank you so much for taking the time to leave such a wonderful review of our hotel. We are thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service. We take great pride in our hotel and strive to create a welcoming and comfortable atmosphere for all of our guests. It's always gratifying to hear that our efforts have paid off and that our guests leave satisfied. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future. Warm Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our trip to Explorean was great mostly a credit to great staff there! Food also was always great and they try so hard to meet every need! We enjoy activities as well! Place is always very clean! They do need some pool maintenance done and pool was too cold so needed heated! Special thanks to Arturo and Jose who are real rock star employees!
Read more
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Owner at The Explorean Cozumel
Responded 4 weeks ago
Dear Ms. Pam, Thank you for your comments. We appreciate your kind words, we will certainly share your feedback with our team, who take great pride in providing our guests with the highest level of service and hospitality. Your notes helps us to improve in all our areas, and have better experiences with all our guests. Hope to see you back very soon. Kind regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at The Explorean for two weeks. This was our second trip here. We choose it for the great snorkeling out front. The staff are very friendly, the rooms comfortable, and the food very good . We would be happier if the beach service was reinstated. Big thanks to Julio doing the excursions. He is great to point things out when snorkeling and very safety conscious ( there were a lot of novice snorkelers) . He and Luis gave up their evening to take us night snorkeling 🤿 which we really enjoyed. Thanks to Edgar and the rest of the staff at the Explorean restaurant for the excellent breakfast service. Until next time!
Read more
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Owner at The Explorean Cozumel
Responded 4 weeks ago
Dear Ms. paulacf, Thank you for taking the time to share your experience. We are thrilled to hear that you enjoyed your stay with us and that our hotel and team met your expectations. We are particularly delighted that you appreciated our hotel's snorkeling, restaurants and staff. Thank you for your kind words, we will certainly share your feedback with our team, who take great pride in providing our guests with the highest level of service and hospitality. We look forward to welcoming you back very soon. Kind regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$245 - US$350 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumelSan Miguel de Cozumel
NUMBER OF ROOMS
56
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE EXPLOREAN COZUMEL - UPDATED 2023 Resort (All-Inclusive) Reviews & Price Comparison (San Miguel de Cozumel, Mexico) - Tripadvisor
Frequently Asked Questions about The Explorean Cozumel
Which popular attractions are close to The Explorean Cozumel?
Nearby attractions include Cozumel Bar Hop (5.9 km), Sergio's Silver from Taxco (7.6 km), and Milano Diamond Gallery (7.4 km).
What are some of the property amenities at The Explorean Cozumel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Explorean Cozumel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Explorean Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to The Explorean Cozumel?
Conveniently located restaurants include Ix Kool, Fuego By Riviera Kosher, and Three Amigos.
Are there opportunities to exercise at The Explorean Cozumel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at The Explorean Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Explorean Cozumel offer any business services?
Yes, guests have access to a business centre and a banquet room during their stay.
Which languages are spoken by the staff at The Explorean Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Explorean Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (6.8 km).
Is The Explorean Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.