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Fleur de Chine Hotel Sun Moon Lake

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No.23 Zhong Zheng Road, Sun Moon Lake, Yuchi 55546 Taiwan
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Traveler (3128)
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Panoramas (20)
Room & Suite (1060)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fleur de Chine Hotel Sun Moon Lake
Updated 21/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 40 hotels in Yuchi
Location
Cleanliness
Service
Value
Welcome to Fleur de Chine Hotel Sun Moon Lake, a nice option for travelers like you. As your “home away from home,” the hotel rooms offer a flat screen TV, a minibar, and a refrigerator with free wifi available. Guests have access to room service, a private balcony, and a concierge while staying at Fleur de Chine Hotel Sun Moon Lake. And, as an added convenience, there is free parking available to guests as well as lots of activities. For example, Yoga class, D.I.Y classes for children and Music Together classes. In addition, Fleur de Chine receives CU-GSTC Hotel Certification in 2019. We committed to conducting the hotel in a way that ensures environmental sustainability. For those interested in checking out popular landmarks while visiting Yuchi, Fleur de Chine Hotel Sun Moon Lake is located a short distance from Rihyue Fountain (0.7 mi) and Cishih Syuanji Temple (1.4 mi). While staying in Yuchi, you can check out a popular diner like Oriental Cuisine, which is serving up some great dishes. If you are interested in exploring Yuchi, check out an architectural building, such as Wen Wu Temple. Fleur de Chine Hotel Sun Moon Lake puts the best of Yuchi at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Game room
Kids stay free
Electric vehicle charging station
Parking
Wifi
Hot tub
Swimming pool toys
Adult pool
Indoor pool
Heated pool
Plunge pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Rooftop bar
Bicycle tours
Darts
Walking tours
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Free shuttle or taxi services
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Hot spring bath
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun deck
Butler service
Doorperson
Infirmary
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Hair dryer
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Room types
Mountain view
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Chinese, Japanese
3258Reviews10Q+A100Room tips
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JoannaChou22 wrote a review Today
Riccione, Italy2 contributions
+1
best hotel where offers splendid views over the sun moon lake and enjoy a little bit of tea time. The turquoise lake is one of the most impressive sights in Nantou County. It also happens to be a very popular destination for hikers: ambitious people can traverse the entire lake. 最好的酒店,可以欣賞到日月潭的壯麗景色,享受一點下午茶時間。碧綠的湖色是南投縣最令人印象深刻的景點之一。 它也恰好是一個非常受徒步旅行者歡迎的目的地:雄心勃勃的人們可以穿越整個湖泊。
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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HY wrote a review Jul 2022
Singapore, Singapore12 contributions11 helpful votes
Our family of four spent two nights at this property and had a fantastic stay. The hotel provides free transport from Taichung HSR and we were impressed with their service from the minute they greeted us at the station. One of our kids is only 14 months and they even prepared a car seat on the bus for her so she could sit safely and comfortably during the one hour bus ride. Room: We booked a Japanese tatami room so our toddler could roam around the room freely. The rooms are a little dated but everything is still clean and in excellent condition. The hotel is very thoughtful, in addition to the welcome fruit plate, complimentary snacks and drinks in the fridge, they also provided a fruit peeler and a good wine opener. Food: We had breakfast and dinner one of the two nights at the buffet. Both the selection and quality are excellent featuring local produce and ingredients. The indoor dining area can get pretty stuffy so do request to have breakfast on the patio if you prefer some fresh air. We also tried the teppanyaki restaurant the second night and had one of the best meals during our entire trip to Taiwan. The dinner set was delicious and the portions were much bigger than we expected (appetizer salad with squid, clam soup with chicken, grilled cod fish, Boston lobster, ribeye steak, fried rice, stir fried pea leaves, and French toast with ice cream). We ordered an adult set for our five year old because we were worried that there wouldn’t be enough food but, in hindsight, we probably could have ordered the kids set for her and let her share some of our mains. Our waitress Ivy and the chef were also very professional and friendly. Facilities: The hotel is known for its facilities including a big kids area and a children friend swimming pool with a water slide. Our kids had such a great time at both that we didn’t leave the property at all during our two night stay. There is also a gym on site with a fantastic view of the lake.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fleur de Chine Hotel, 業主 at Fleur de Chine Hotel Sun Moon Lake
Responded 2 weeks ago
Dear Guest, We are very glad that you and your family had a pleasant experience at Fleur de Chine Hotel. Thank you so much for your kind review! We are looking forward to your returning, and we hope to create another excellent vacation experience for you. Sincerely, Victor Chang General Manager of Fleur de Chine Hotel
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helloyvr wrote a review Dec 2021
Vancouver, Canada29 contributions2 helpful votes
+1
It’s fantastic hotel with nice location and lovely view but not worth to spend money to buy dining package deal. We spend over $1,100 USD for Japanese tatami room with lake view but no chalice to buy dinner package deal. The steak was hard to chew, lobster was not fresh, portion was small, no choice for wine. The happy hour was ok, not too many selection for snacks. The staff was helpful and friendly. The hotel only provides limit supplies such as tooth brushes, combs, coffee, tea…etc. They should provide more services such as included boat ride and improve services to match with the high price they charge.
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Date of stay: December 2021Trip type: Traveled with friends
Room Tip: Not have high expectations of food
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fleur de Chine Hotel, 業主 at Fleur de Chine Hotel Sun Moon Lake
Responded 28 Dec 2021
Dear helloyvr, Thank you for taking the time to share your review and please accept our sincerely apologies for any inconveniences during your stay. We will consider your points about the buffet as we make adjustments to our menus. All staff of Fleur de Chine Hotel are continuously being trained to provide our guests the highest quality environment and service. We sincerely look forward to serving you again soon, hoping we will create an excellent vacation experience for you. Sincerely yours, Victor Chang General Manager of Fleur de Chine Hotel
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XXIM wrote a review Dec 2021
Vancouver, Washington1 contribution
We paid almost 1300 USD for one night,but the basin in powder room was stained with brown spots and there was no light in the walking area at night which was so unsafe. Not to mention they changed our dinner plan that we paid for from the top floor lounge lake view with wine to a underground floor crowded buffet just by making a phone call said we need to choose the dinner time and no kids allowed at the top floor. Please be really careful while booking through their website.
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: Make sure the plan you booked and double check while they call you wanting to make any changes.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fleur de Chine Hotel, 業主 at Fleur de Chine Hotel Sun Moon Lake
Responded 19 Dec 2021
Dear Trip07900886039, Thank you for sharing your valuable comments. We do apologize for any inconveniences during your stay. With your feedback, we are going to continuously improve and providing our guests the highest quality environment. We’re also looking forward to your revisiting, hoping we will create another excellent vacation experience for you. Yours sincerely, Victor Chang General Manager of Fleur de Chine Hotel
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Tiffany L wrote a review Jul 2021
2 contributions
The service was excellent, way above our expectation! The front desk ladies and all staff there were very friendly and considerate! They welcomed all guests and line up waiving to say goodbye to guests. We were touched by their always thoughtful and patient, prompt and kind help for coordinating all activities and changeable requests. We will sure come back to stay at this wonderful hotel for our next several visits. 服務很棒,超出了我們的預期! 前台女士和那裡的所有工作人員都非常友好和體貼! 他們歡迎所有客人,並排隊等候向客人告別。 他們在協調所有活動和多變的請求方面總是體貼、耐心、及時和友善的幫助,這讓我們深受感動。 在接下來的幾次訪問中,我們一定會回到這家美妙的酒店。
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fleur de Chine Hotel, 業主 at Fleur de Chine Hotel Sun Moon Lake
Responded 30 Jul 2021
親愛的tiffany貴賓您好, 謝謝您於此分享美好的入住經驗,將日月潭的美麗與入住雲品的感受描述得如此詳盡,很開心我們能陪伴您度過一段愉快且難忘的假期,也感謝您對雲品設施及人員服務的肯定及讚揚。若沒有其它行程安排,我們推薦您下次多停留兩天,確實享受潭邊山意獨特的氛圍與環境,讓身心靈完全放鬆。日月潭的姿態從春夏到秋冬變化萬千,歡迎您再度撥空前來度假,與我們一同品味這兒的四‧季‧動‧靜。 祝福 平安‧喜樂 雲品溫泉酒店 總經理張羽謹上
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victoria f wrote a review Apr 2021
Taipei, Taiwan1 contribution
We traveling around lot. Stayed at many hotels but this hotel's service and food, attitude of employee, cleanliness are exceptional. Once you got check in if you got the dinner and breakfast package you don't have to pay for anything. They even give you the bus voucher so you don't have to pay for your travel around local sight seeing. I forgot my hiking stick at the aboriginal village quite far away from hotel and when I was back to the hotel trying to call that place to help find my stick but because I don't speak Chinese very well so they did not understand me so there is one hotel employee name Tim Liu was offer that he can talk to people at the aboriginal village about finding my hiking stick. About 1, 5 hour later, my room door was knocked and they brought the hiking stick to me. 10th floor has snacks area where they serve cakes, coffee and very yummy hot chocolate all for free. I would totally recommend this hotel to even most grumpy customers. Thank you for wonderful experience.
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Date of stay: April 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fleur de Chine Hotel, 業主 at Fleur de Chine Hotel Sun Moon Lake
Responded 24 Apr 2021
Dear victoriafX6034RT, We are very glad that you had a pleasant experience at Fleur de Chine Hotel. Thank you so much for your kind review! We’re looking forward to you returning, and we hope to create another excellent vacation experience for you. Sincerely, Victor Chang General Manager of Fleur de Chine Hotel
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ou2fnowhere wrote a review Apr 2021
1 contribution
Nice view,staffs are really nice, room is very clean ,great service food is not bad Definitely gonna visit again next time love the vibe 工作人員態度親切 積極有禮貌 房間乾淨 寬敞明亮 景色不錯 整體氣氛很棒 食物也非常不錯 下次到日月潭會再入住 謝謝
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Date of stay: April 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fleur de Chine Hotel, 業主 at Fleur de Chine Hotel Sun Moon Lake
Responded 15 Apr 2021
Dear ou2fnowhere, Thank you so much for your kind review! We are very happy to learn that you enjoyed your time with us and we are looking forward to your next visit. Sincerely, Victor Chang General Manager of Fleur de Chine Hotel
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Pang wrote a review Apr 2021
52 contributions27 helpful votes
+1
We really had a good time here and I think there is nothing to fault. They try hard for every needs of guests as much as possible and hope to promote everyone’s perfect vacation.Every travelers who planing to come sun moon lake must try the hot spring in Fleur de Chine hotel,its wonderful and we think it’s pretty helpful for our skins after a relaxing bath;) 以前曾造訪雲品,但這是第一次帶著孩子們前往,而我認為這是近幾年來最正確的一個選擇!從來沒有帶孩子出門渡假還能這麼放鬆快樂的,雲品真的適合所有想要來日月潭一訪的家庭。個人對飯店非常嚴格,尤其在擁有連鎖飯店集團高卡的經驗下來體驗雲品,一開始便帶著隨時打分數的心情入住⋯沒想到從CI前的電話關心、美好的迎賓到使用每一個公共設施的完美體驗,甚至因為生日喜獲張總經理的親簽祝賀及極美味的乳酪蛋糕(今年吃了W,君悅,北喜跟台北萬豪的蛋糕,目前就雲品最傑出!) 。現在到家回頭細想,居然真找不到能夠挑剔的地方。唯一僅有想起本打算購買好穿到不行的浴衣,卻因為舊款透明釦已經沒貨而落下遺憾⋯但這純屬個人事件,我打心底推薦日月潭雲品溫泉酒店給每一個人,尤其是帶著孩子的家長們,一定要來體驗一次雲品的美好,絕對不會失望的!!! 另外,我想特別感謝前台的服務人員 曾照方女士,協助我多次確認給家人的蛋糕驚喜,真的非常感激她的熱心幫忙與積極協助。以及枕頭管家蔡先生(不好意思走廊較暗看不清名字),即使我們晚上十一點要就寢才要求挑選枕頭,但他仍非常立即的送來並詳細的解說及提供很好的建議,特別的4D枕的確讓我一夜好眠。雲品有很多年輕的服務人員,但我認為這並不影響他們提供高品質的服務,真的非常感謝也很感動。
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Date of stay: April 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Fleur de Chine Hotel, 業主 at Fleur de Chine Hotel Sun Moon Lake
Responded 3 Apr 2021
親愛的pang t貴賓您好, 謝謝您於此分享美好的入住經驗,很開心我們能陪伴您度過一段愉快且難忘的假期,也感謝您對雲品設施及人員服務的肯定及讚揚。若沒有其它行程安排,我們推薦您下次多停留兩天,確實享受潭邊山意獨特的氛圍與環境,讓身心靈完全放鬆。日月潭的姿態從春夏到秋冬變化萬千,歡迎您再度撥空前來度假,與我們一同品味這兒的四‧季‧動‧靜。 祝福 平安‧喜樂 雲品溫泉酒店
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Timothy wrote a review Mar 2021
Zurich, Switzerland6 contributions
+1
Joined a group tour and stayed one night in this hotel. The staffs are professional and warm-welcoming. The seafood in the dinner are very fresh. The facilities are super. On the next day morning, I participate a walking package with the hotel staff. She is very friendly. Not only explain the sun moon lake but taking pictures for me. This hotel is a definite stay if you come to visit sun moon lake.
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Date of stay: March 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fleur de Chine Hotel, 業主 at Fleur de Chine Hotel Sun Moon Lake
Responded 4 Mar 2021
Dear timothytsai, Greetings from Fleur de Chine Hotel in Sun Moon Lake. I’m glad to hear that you appreciated the hotel amenities and would consider staying with us again. Your feedback is critical in helping us provide an outstanding experience to all of our guests. Thanks again and I look forward to welcoming you back!! Kind regards, Fleur de Chine Hotel
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Meiko C wrote a review Feb 2021
Taipei, Taiwan1 contribution
Pro: Staffs are really nice. Lake views awesome and room’s nice as well. Not exactly in the central location but it’s quite convenient if you have car. Buffet’s great! A lot of family and kids groups. Multiple entries for breakfast!!!! Awesome! Con: Café space is slow and not very efficient. Not enough waiting space at lobby. Quite overpriced if visit during peak season...
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Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fleur de Chine Hotel, 業主 at Fleur de Chine Hotel Sun Moon Lake
Responded 4 Feb 2021
DearMeikoC, Thank you for sharing your review, and we are glad you liked our room and service. We appreciate your feedback on your dining experience. Please do accept our apologies for inconveniences caused. We immediately conveyed your feedback to the relevant departments. They will discuss and solve the issues, working toward better service. We are continuously training all staff of Fleur de Chine Hotel to ensure the highest quality environment and provide the best service. We look forward to serving you again soon, hoping we can create an excellent vacation experience for you in the near future. Sincerely yours, Fleur de Chine Hotel
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PRICE RANGE
US$370 - US$665 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fenisia hotel nantou
LOCATION
TaiwanNantouYuchi
NUMBER OF ROOMS
211
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Frequently Asked Questions about Fleur de Chine Hotel Sun Moon Lake
Which popular attractions are close to Fleur de Chine Hotel Sun Moon Lake?
Nearby attractions include Sun Moon Lake (0.4 km), Wen Wu Temple (0.4 km), and Formosan Aboriginal Culture Village (2.1 km).
What are some of the property amenities at Fleur de Chine Hotel Sun Moon Lake?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Fleur de Chine Hotel Sun Moon Lake?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fleur de Chine Hotel Sun Moon Lake?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Fleur de Chine Hotel Sun Moon Lake?
Yes, free parking is available to guests.
What are some restaurants close to Fleur de Chine Hotel Sun Moon Lake?
Conveniently located restaurants include Crimson-Fleur de Chine Hotels, Starbucks, and Ken Can by Ken Chan-Fleur De Chine Hotel.
Are there opportunities to exercise at Fleur de Chine Hotel Sun Moon Lake?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Fleur de Chine Hotel Sun Moon Lake have an airport shuttle?
Yes, Fleur de Chine Hotel Sun Moon Lake offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Fleur de Chine Hotel Sun Moon Lake located near the city center?
Yes, it is 0.8 km away from the centre of Yuchi.
Are any cleaning services offered at Fleur de Chine Hotel Sun Moon Lake?
Yes, dry cleaning and laundry service are offered to guests.
Does Fleur de Chine Hotel Sun Moon Lake offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.