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When you enter the room, you have to take another step. It's hazardous as the step is not obvious. I tripped 3 times in a day. The bathroom is quite small. The room was quite small too. You can also hear the noise from outside...More
The hotel itself is very basic. Our room was tiny, and smelled a bit of cigarettes, but it was clean and had good air conditioning. I wouldn't normally stay in a hotel like this but options are limited in this city and I really wanted...More
Response from 豪 郭, 公關經理 at Herb Art HotelResponded 1 September 2017
Dear valued guest -
Warmest greetings from Herbartr Hotel
Thank you for choosing to stay with us at E-coast star Hotell and taking time to write such a valuable review on Tripadvisor. We sincerely appreciate it.
It makes us feel very warm to learn that...More
I stayed for one night with my family to minimize the traveling time back to Taipei after a full day of sight seeing and also to enjoy the local night market. The hotel is clean and cozy. We experienced a problem with the toilet and...More
Response from 豪 郭, 公關經理 at Herb Art HotelResponded 20 May 2017
Dear valued guest:
Many thanks for your positive review and for sharing your experience following your stay with us at the Herb art Hotel .
We are delighted to hear that you enjoyed your stay with us, and so glad to hear that you satisfied...More
Booked this hotel for a night during our 8 days trip to Taiwan. It was rated 2nd among hotel in Keelung but I was very disappointed with the poor maintenance although they do have friendly staffs. This was the first hotel I found mosquitoes flying...More
Thank Meng Seng H
Response from 豪 郭, 公關經理 at Herb Art HotelResponded 15 March 2017
Dear valued guest,
Thank you for choosing to stay at herbart hotel during your recent trip to keelung. .It is our pleasure that herbarthotel impressed you with comfort and professional service. As for suggestion on environment, we will review it accordingly.
We hope to welcome...More
The staff were very professional, available and polite, they provided all the necessary info, were ready to guide you to Yehliu geo park. There was a breakfast, which was very good. We only realised there was a breakfast from the staff upon check in, so...More
Response from 豪 郭, 公關經理 at Herb Art HotelResponded 26 November 2016
Thank you for leave your feedback on tripadvisor.
We will report your suggestion to our management for further actions .Your kindly suggestions would be great motivation for improvements in our business.
Your good comment encourage hotel team member. We will keep up with...More