Our stay was booked online and there was some communication problems as we did not understand chinese in the email. We ended up using Google translate and this led to some miscommunication (i.e. they thought we had cancelled therefore constantly having to reconfirm our booking). The location is in the countryside of Taiwan and was accessible by the close by Fuyuan or Guangfu stations. Which the hotel provided complimentary pick-up and drop-off. We quickly learnt that the resort mainly caters to Chinese speaking guests as there were very few English speaking staff, and signs were not translated. The villas are situated separately to the main reception, and there was golf carts that could take you there if needed. We had booked the Japanese suite and it was amazing. The room was spacious and sectioned off like a typical Japanese living space (entrance, main bed area, elevates floor seating, bathroom with spa). The highlight was definitely the private hot spring water spa. It was excellent quality mineral water as we had never felt so relaxed. The only negative was the drainage in the bathroom, as it could've been better since it was an open shower and the water never dried up. The mattress was comfortable but firm. We booked this mainly to see the Long Ying waterfall which is only a short hike from the resort. Unfortunately this trail was closed off due to a recent Hualien earthquake. There were many short walks throughout the grounds and up to the bridge. In general the place is run down and really needs a refresher. The butterfly house was dead. The plants were not looked after and this meant limited types of butterflies. Even the deers looked depressed. The butterfly exhibition was dusty and neglected. The outdoor public spas looked unappealing. Many areas were permanently closed and abandoned. They did not have any private spa options available when asked, even though there was a sign pointing upstairs for this. Note that you need to wear a one piece bathing suite to use these facilities. Dinner and breakfast were a mediocre buffet with limited options. There was a very lively indigenous show during dinner which asked for crowd participation. Seeing kids join in on the dancing and dessert making was heart-warming. After dinner we joined the night walk to see the fireflies. It was crowded and we were loss due to not understanding the tour guide especially in complete darkness. But we enjoyed it anyway as there were many fireflies to see. Overall, the staff were friendly and tried their hardest to make us feel welcomed. Our villa was amazing but the underlying issue still remains. The resort needs an update.…
You get exactly the five star experience you pay for - good service, beautiful location, lovely hot springs, good amenities, spacious rooms, good food with big portions. Some staff speak English. There are golf karts available very quickly to take you around the grounds. There are lovely gardens and walks, but be very prepared with mosquito repellent, which is provided free of charge in you room. It was a nice bonus that all drinks and snack provided in the mini bar was free of charge. Just refills are charged. Child friendly.
I came here the first time with my husband and our host and two kids on a gray day. There are walking and hiking trails for varying levels of experience and fitness, as well as a beautiful rock garden and an impressive collection of insects under glass. The best part are the hot spring pools, which are less crowded and distinctive in the kind of hot springs (sodium carbonate and not sulfur) and set in among beautiful cypress trees with a fantastic view of the mountains. The staff in the spa area are friendly and helpful. Changing rooms can get a bit crowded as people are leaving but otherwise well worth a day trip. Have dinner nearby at an Amis restaurant that specializes in homegrown pond vegetables and farmed fish at the Shin Liu Farm adjacent to the Matai'an Wetland Ecological Park, about twenty-minutes drive northwest.…
We visited this resort specifically for the hot springs. Two thirds of the hot springs facilities were closed for cleaning and maintenance but they still managed to charge full price. We had to purchase a towel which would have been an ideal towel if you were a new born baby. The towel was barely big enough to dry a frypan. Very disappointed
It is a beautiful resort surrounded by mountains. It was unfortunate that paths toward waterfalls were closed during our visit. Overall, we still enjoyed our stay. If you do not plan to utilize hot spring bath and walking trails multiple times, it makes sense just buy entry permit only. The lodging is relatively expensive.
This property is not only a resort but a sightseeing spots too. We have been here to watching beautiful mountain, nice walking trails, beautiful river around, 2 waterfalls and butterfly museum. A lot of thing to watch. If you like nature you can come and visit this place. When we were here, it was very rainy but it doesn't spoil our sightseeing tours. Rivers looks too dangerous, Waterfalls were in full flow. But due to this we can go and cross bridge due to roads were blocked. But over all good to watch. It took around 2 hours taxi journey from Hualien to reach this resort. It has entry fees too to enter this resorts.
Congratulations on creating a hotel in Taiwan with international standards. Nice rooms and bathrooms. Friendly, helpful service and nice surroundings. Too bad the food was usual taiwan fare for a vegetarian. Three mushroom dishes, some bitter, tough, bamboo shoots and watery soup. Spaghetti was fine, but no Parmesan or other cheese topping and no buns or garlic bread. We saw others eating buns, there was butter at our place settings but ....? When we asked for garlic bread they brought some anemic white slices not toasted at all. My wife asked for them to toast it till brown and add some garlic in butter. Waiter said yes, took it away and came back 3 minutes later with exact same anemic, white, sliced buns. We watched others in our group drinking wine but when we told the waiter we didn't drink wine he just took our wine glasses away and never offered us an alternative drink. Cannot make any Mango lassi? Papaya milk? Fresh squeezed Orange juice or watermelon juice? Nothing to replace the wine we paid for but are not receiving? They had a noodle bar but the the steamed peanuts and baby corn were old. And the sauces were not of a very high standard. After we had finished our meal the maiter'd asked our opinion. We told him the three servings of mushroom were all the same. Too much of the same. Tired of mushroom. He kindly told us they could prepare some baked dish for us. But it was too late we were already sadly full. Why not ask our preferences or choice before the meal. We had told them before the dinner we could eat garlic and onion so they had more leeway to cook dishes. But to no avail. Next day at lunch we discussed all this with same maiter'd and he assured us he had discussed our concerns with the staff at morning meeting and all would be tastier. We again said garlic and onions was ok with us and could they make us fried rice and fried noodle with a nice spicy flavor. Dishes arrived and ... Anemic fried rice. I've never seen such white, anemic fried rice in my life. No flavor .... No garlic ... No onion. Fried noodle the same. OMG were they listening??! The maiter'd had assured us he would also get some real garlic toast for us. When the "French toast" arrived the same anemic, white sliced buns appeared like a ghostly apparition from the night before! We heard the maiter'd scolding the waiters for bring us that "French toast" so we got his attention. He took it away and my wife had to teach him how to make garlic bread. OMG again! The maiter'd was so sweet we just imagined a stubborn cook refusing to listen to his maiter'd or any customers input. We imagined his response to the maiter'd went something like this: "I know what REAL veg is and we're not having any input from those damned customers!" We told the maiter'd it was all a shame because they have a five star hotel with a two star kitchen. An international staff would prepare something like meatless moussaka or hummus or even lasagna or some potato casserole would be fine. Anything but mushroom, mushroom, mushroom and watery soup.…
We've traveled many places, this hotel is by far the most remote and incredible view along with excellent service. We rode the train from Taipei and connect in HuaLien to Kwan Fu. Hotel sent a shuttle bus to pick us up at train station. We stayed in the western style room with hot spring tub inside the room. Dinner and breakfast are included with price. Morning guided forest tour too included. This is absolutely worth every penny. Highly recommended.
Butterfly Valley Resort is nice quiet resort where you can stay amidst greenery and tranquility. The area is huge. There some nice walking trails. Along the trails you can find streams, waterfalls and variety of plants and flowers. We went in December so didn't see many butterflies, but the spa pools were good.There is sauna as well.There is nice restaurant for some hot tea/coffee and some snacks after the spa. We didn't stay overnight but would have loved to.
Friends brought us here for the day spa. It is great! There are various pools in the spa with different temperatures. The largest pool has a par courts of water jets. The surrounding grounds and gardens are lovely. Spend the day. I felt it was well worth it. You will feel rejuvenated!