A few years ago we stayed at the resort. We had a nice time. But after we stayed there again we had a lot of regret that we booked. The rooms smell very bad, there is no hot water, the breakfast was every day the same but the worst thing was is that the staff (at the restaurant and resort) or not friendly and very bad organised. When you ask for something it will never come. When you ask them why, they will lie to you but they just forgot. This happend a lot of times. We will never go back again.
It's good we only stayed 1 nite here, we booked 2 rooms. The hotel location itself is not Bad, it's in front of Dumaluan Beach with good seaview. The problem--the meals and halo halo served in the Restaurant. The prices are excessively high... not matching the quality, quantity, taste and presentation of the food. We ordered KareKare P490 very small portion served just with full of fats which I rerurned when I saw it, not tasty. Then, 6 pcs chicken frita amounting to P390 ( consisting only of 1 neck, 1 small back part of chicken with very little meat, 2 chicken anal small portion, 1 small drumstick, 1 very small portion of breast) that's the 6 pcs in total. The neck has no meat as well as the back of chicken, mostly covered in thick flour and spices, we dont eat chicken anal portion. The price of P390 is not worth for what has been served. My husband ordered sizzling pork, which was not sizzling, it's just a very thin slice like the bacon with full of fats on the side, imagine the meat portion of the pork was very small and full of fats. The fat of the pork is more than the meat, taste salty as well. Presentation wise, no vegetables included nor paired with rice or fries. for 1 small thin slice of pork, we paid P300. Garlic rice costs P65 pesos each( taste was ok). HaloHalo was horrible, cost P275 each placed in a half Buko shell with full of sugar, horrible ice cream taste, very poor quality of ingredients...we regretted we ordered this halo halo which I cannot finished.. as the sugar taste was overwhelming. Mango shake at P145 each ( usual mango shake taste, we requested not to put sugar) to feel the natural mango taste and not the sugar. San Miguel Pale pilsen 1 bottle priced at P100. French Fries P150 very small portion serving, taste was OK. We were not happy with the Food Meal portion serving, the quality and the quantity were not matching the price as advertised on their menu. We talked to the chef why it's like that? It's not his fault..as he is cooking what is only being supplied. We complained to the lady manager of the hotel. But she was horrible to the waitress who served us. She said whatever we request for refund will be deducted on the waitress salary whom she brought when she was talking to us. I apologised to the waitress as it not her fault. That is not nice coming from the manager saying that in front of us. For the reason to make us feel guilty because we are being honest with our complaints? This is management issue. That's why I said, Bad Owner, Bad Manager, Bad Management. The reviews were true from previous stays, the price of meals are excessively high, but the portions of the food being served doesn't do any justice. Its ok to pay high price when the food being served is high quality, good quantity, presentable and tasty. The price is like a 5 star hotel price serving 1 star hotel food. Even ...the Sidewalk Streetfood is much more better than the food being served in Dumaluan Beach Resort. The owner must be stingy and fooling people charging high prices to the food meals but very horrible food being served. Cheating on Customers! The customer are not stupid to accept the unacceptable food meals served in your restaurant, thats why I am giving an honest feedback and constructive criticism to improve the food being served and not to charge excessive price for the food that doesn't match the quality and quantity. The breakfast was just basic 2 small local sausage, 1 fried egg, 1 cup of rice and 1 small portion of veggies with mayo and a coffee drink-not bad, its OK, acceptable. Me, my husband & youngest son just requested 2 boiled eggs and a toast as a replacement breakfast meal for the usual breakfast meal they are serving and had coffee. The rooms facing garden assigned to us were not bad, its OK. Spacious...good air conditioning, but the water is salty ( shower, brushing your teeth from the sink). They clean the front beach in the morning as its with scattered plastic and some rubbish...anyway, wherever you walk along the beach in Bohol, you will see plastic bottles, plastic rubbish wrapper, bottles, trash, etc.. the people who throw rubbish on the seaside area doesnt really care about the trash they are putting on the sea and seaside area, the local government has to be strict in implementing fines and maintaining cleanliness of the surroundings. The local people who are sitting in front of the beach doesnt care as well with their trash scattered around. They have to take care this tourist spot and make it clean. We found WHITE BEACH is the best for Snorkeling.... not Alona Beach and not Dumaluan Beach. The white beach has soft white sand, fishes, starfish, small octopus, sea urchins...when you swim further...then you will feel the pure white soft sands. Alona Beach-we found it over rated... not that great. Dumaluan Beach is much better for the sea view, but for snorkelling..its White Beach. I hope the hotel will improve, I experienced what the previous customer had experienced, means the hotel did not change the way it's been managed. And please be kind to your staff, don't deduct their salary due to customer complaints, it's not their fault. The owner needs to read the reviews of the customer, please do improve and dont cheat your customer for overcharging food meals then supplying small quantities of food serving with low quality ingredients. I took photos of the food that has been served and showed it to the manager and did not do any justice. I complained on check out time in the reception and compensated us for P390 pesos discount only. Their parking is limited space. I will never come back in this hotel due to the reason as well that the hen chickens they are taking care of ...for their egg supplies in the cage are severely overcrowded, a lot of chickens compressed in a very tiny cage. The animal rights are non existent.…
Unfriendly staff, security completely unprofessional and unacceptable. Absolutely avoid if possible. The staff is not at all welcoming. Will not even allow someone to walk to the beach without paying 100 Pesos per person for the privilege.
It was the second time I visited this resort but my first time to check in. The room was spacious and clean. But very disappointing as there's NO fridge. This is very basic in a hotel. You will be charged a corcage if you bring food or drinks in the room, and yet their resto is only open until 8pm. So basically, you have to eat like a viking to fill your stomach or sleep in your hunger in case you feel like eating and be a camel and store some water wherever so you have some supply when you get thirsty in the middle of the night. Lol. NO phone. That means you have to go back and forth to the reception to ask this and that, order this or whatever. How inconvenient that is right? The water is salty and the flow is very low. They'll give you 1 key card. So, if you're group of friends travelling, better stick to one another, coz if nature calls, you better go to the reception to get someone to open the door for you. Don't look forward to their breakfast this pandemic. They will just serve plain rice, ham and egg and a bland fruit with a powdered juice, better ask for coffee instead. I know it is pandemic, everyone is experiencing hardship, but when guest patronise your resort at least have something for a guest to look forward to in staying few days or even overnight in your resort. I will definitely go back to the beach but will not check in again. …
There are a lot of places in Panglao to stay but not this dump. Food is bad and expensive. The room is stinky and old. The water comes straight from the sea. The only saving grace are the employees. They were pleasant.
The beach is good and the pools are nice. The breakfast buffet is decent; good variety, but the food wasn't kept very hot. Room was mixed; beds were fine, shower didn't work, but bathroom was fine otherwise.
The room reeks like sewer when the air-conditioning is turned off. When we first went inside our room which was located across the restaurant I thought somebody has just use the toilet. The bath is not user friendly and the water comes straight from the sea ( very salty ). One time my wife was taking a shower when black flakes starts coming out of it. The saving grace is that the hotel personnel were friendly, pleasant and hard working. The free buffet breakfast was awful. All are canned ( corned beer and fish ) and the fruit drinks are powder like Tang. The phoney safe deposit box is just on the shelf in the closet. Anybody can just take it out of the room with your valuables. I wouldn't come back here even if its free.
The good: Its on the beach The bad: Expect a lot of debris and other stuff on the beach. Got one visit from housekeeping during out 3 night stay - the other days we had to clean your own room. Even though the "please clean my room" sigh was on the door at all times. You get one (1) towel for everything - the pool , beach , showering, washing hands ect. Breakfast is basic and noting is cooled or heated. Everything is just luke warm. The reasturant is very slow and the western dishes we orders were pretty close to uneatable - even getting your bill takes forever. Dont bother going here. There are much better options just up at the main road. We will not be back.
The rooms were nice. The shower water was quite salty, but tolerable. The beachfromt is REALLY nice but the water is shallow for several meters. We booked an island hopping tour for 2,500Php, but were not informed that the fees for snorkeling and other activities have an additional charge. We were on a boat without a lifevest (and we had a baby with us!) and they delivered us to Balicasag island to a shack with QUESTIONABLE HYGIENE and SEVERELY OVERPRICED FOOD FOR QUALITY. Good that we had cash with us, otherwise it would have been all in vain. The resort has A SEVERELY OVERPRICED SOUVENIR SHOP that sells everything from mosquito repellant to bikinis. A 5L bottle of Distilled water costs 200php there, but just 70php outside. TIP: If you are going for a countryside tour, ask your driver to stop by a store where you can buy your neccessities. You can bring water, but not alcoholic beverages. The restaurant staff is mostly composed of OJTs, and they are quite slow and unsure of everything. Food is nice. The sunrise and sunset are amazibg. ❤…
Avoid this terrible hotel. They have the most rude staff! the rooms are dirty and not maintained! If i could give this hotel a no star review i will!