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TRS Yucatan Hotel

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Carretera Chetumal-Puerto Juarez Km, 256-100, Solidaridad 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!50 ANNIVERSARY OFFER
Hotels.com
US$389
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Free cancellation until 02/11/21
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US$410
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Free cancellation until 02/11/21
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US$449
US$316
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Expedia.comUS$389
Agoda.comUS$334
ZenHotels.comUS$449
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Traveler (10262)
Pool & Beach (1932)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TRS Yucatan Hotel
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 hotels in Solidaridad
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
TRS Yucatan consists of 454 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, two exclusive swimming pools, plus one salt water pool, unlimited dinner reservations at the theme restaurants, private bars with premium beverages, 24 hrs room service, free Internet connection, bar service to the pools sun beds and an exclusive restaurants. Designed for adults only.
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Room & Suite (395)395
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Languages Spoken
English, French, Spanish
Hotel links
Special Price:50 ANNIVERSARY OFFER

Location

Full view
Contact
Carretera Chetumal-Puerto Juárez Km, 256-100, Solidaridad 77710 Mexico
Name/address in local language
Getting there
Cancun Airport79 kmSee all flights
Aerodromo de Playa Del Carmen30 kmSee all flights
See all nearby hotels
6182Reviews1616Q+A100Room tips
Traveler rating
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Popular mentions
jenpoitras wrote a review Yesterday
Denver, Colorado2 contributions
I concur with so many other reviews that the staff, overall, are wonderful, dedicated, friendly, kind and professional. The grounds are beautiful & pools are great. Senior management for food and beverage, including: Hector, Andreas and Israel were wonderful in ensuring their teams were prepared to accommodate my husband’s celiac disease once we brought it to their attention. Israel in particular went out of his way to make sure we were well taken care of - on a daily basis. His commitment to my husband’s health, as well as all the guests, could not have been more evident. We especially want to recognize the team at Helios - where we ate breakfast and lunch daily. Walter, Daniel and Jorge – you took the most amazing care of us and ensured the health of my husband. And you always did it with professionalism, positive energy, and a smile. And chef Jimmy – the dedicated, kind, humble and outstanding chef who personally prepared our food to ensure there was no cross contamination. Jimmy - we cannot thank you enough! Some of the other restaurant/bar staff that are great are: Igor, Flippe, Javier, Eduardo, Cecilia, and Lucia. At the spa, Flory is wonderful! She went out of her way to ensure we had a great experience. Got Amazing deep tissue massages from Victor and Ny Ellie (sp?). Front desk/reception, Carlos Froilam and Paola are wonderful. On the entertainment side – we loved the dance lessons with Diana – she is delightful and made the lessons fun and easy to follow.
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Date of stay: May 2021
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Stephanie S wrote a review 15 Jun
Collierville, Tennessee12 contributions4 helpful votes
+1
This was our second time to TRS Yucatan, and my husband, and we are very glad we did. To be transparent, we are NOT members of the travel club. However, when we decided to book a last minute trip for our 10yr anniversary, we had such a great experience the last time that we decided to come back. We were greeted by a familiar and friendly face as soon as we pulled up to the entrance. Israel Montoya remembered us from our previous trip and greeted us at the entrance. It was as if we were at our home away from home. Check-in was super smooth, we were welcomed to the resort with a glass of champagne. Our butlers, David and Erasmo, were awesome and took care of everything we needed. Our rooms were stocked with our liquors of choice when we arrived, and they took care of all of our reservations for dinner, chic cabaret, and the spa. If you can swing it, I definitely recommend staying at the TRS side, as you will have access to the full resort + higher quality alcohol and restaurants. I’m a vegetarian (husband is not), and we were both very happy with the selection and quality of food. Huge shout out to the chefs at La Boheme, Helios, and Chic for making me special vegetarian dinners that were not on the normal menu. Additionally, Jorge at Capricio was an awesome waiter! We went to the Chic Cabaret show which was phenomenal, and I definitely recommend!! We would have gone twice if it wasn’t for having to get up early the next day for an excursion. Our favorite bar by far was the TRS Lobby bar followed by the Infinity pool bar. We would start every morning at the lobby with a cappuccino or latte and champagne. Luciana was our incredible waitress at the bar. She remembered us from our previous trip, and it was great having the opportunity to reconnect with her! We would then head over to the spa for hydrotherapy (included with TRS stay), then we would spend our days exploring the resort or at one of the many pools. I also took part in yoga, Pilates, and pool biking at the infinity pool. The pop team was awesome. I particularly enjoyed the yoga and Pilates with Diana. My husband and I continue to be impressed with the staff at TRS. The grounds are incredibly well maintained and there is always someone doing something. We made numerous comments to each other about this throughout the trip. I’ve never seen people work so hard and it shows. We typically don’t do excursions, but since it was our anniversary and we came during whale shark season, we decided to spend one day swimming with whale sharks! It was so much fun, and I highly recommend if you come during the season. Overall, we had an incredible trip and will be back! We did have a slight mix up with our bags at the very end (another couple accidentally took our bag to the airport). It was a bit stressful, but Isreal and his team were incredible. We figured out what happened and were in contact with the other couple. To add to the confusion, in the stress of it all, my husband left his backpack at the lobby. Isreal got it in a taxi with Artero and sent us a picture of the taxi and driver, so we could be on the lookout at the airport. Artero shared his real time location with us via WhatsApp, so we could track him all the way. Isreal stayed in contact with us through the whole process to ensure Eve when smoothly. Overall, what could have been a disastrous way to end a vacation turned out to be a funny story to tell, and that is because of the incredible staff at TRS and their commitment to their guests. I know this was a long review, but this place is really worth it! We will definitely be back!!
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Date of stay: June 2021Trip type: Traveled as a couple
Room Tip: Room service can take 1-2hrs. Get reservations for dinner.
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2 Helpful votes
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Response from Kenia Rodriguez, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded 2 days ago
Dear Mrs. StephSmith01, Thank you not only for sharing such a fantastic review, but for choosing to celebrate your 10th Anniversary here with us at TRS Yucatan Hotel. It was a pleasure welcoming you again, we are thrilled to know that this was one of your best trips, from the smooth arrival, to the fun entertainment days you enjoyed with our POP team, the lovely Chic Cabaret experience and adventures outside the resort, it really sounds like you made the most of your stay and created wonderful memories along the way! Thank you for recommending us with all our TripAdvisor readers, it will be a pleasure to welcome you again in this second TRS Yucatan home. Kind regards, Kenia Rodriguez, Hospitality Manager
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Lauren Lipman wrote a review 15 Jun
Los Angeles, California1 contribution1 helpful vote
My boyfriend and I came here to celebrate my 30th birthday and had the most wonderful time. We splurged for the Junior Suite Jacuzzi Poolside and OMG! I cannot believe we had a jacuzzi on our balcony, it was absolute heaven. Our room was amazing. AC was perfection. Romeo is the best driver ever and all of the staff members are so incredible. Reyna from the Pool Deck will go out of her way to do anything you need, including reserving you a bed at the pool! Tips for you!! - upon arrival, ask your butler for a bottle of alcohol/champagne/tequila to be sent to your room, all rooms get this but no one asks about it and they claim that it takes “24 hours to get it to you” so ask about this upon arrival! The room service doesn’t deliver drinks so it’s nice to have something in the room for you - go to the gift shop and get snacks or like a can of pringles or something, with the way reservations and lunch and dinner times work, we found ourselves hungry in between meal times. - if you want the best service possible, I would bring $50-$100 in cash ones to tip particularly amazing staff members who will make sure your drink is never empty! - I so wish we brought our own tumblers or yeti drink coolers because the plastic cups get so warm so fast in the sun. Definitely bring a drink tumbler if you can, they can fill it up right there for you! They also sell them in the gift shop - go to the Chic Cabaret if you can! It’s worth the $30 up charge, such a fun night and a delicious 6 course meal - on Day 1, make sure you make a reservation for the Hydrotherapy Spa with your butler! ITS FREE and included! We even made 2 reservations for the spa because it was so amazing and we spent a couple of hours there. - if you’re going to do room service, I would call them wayyy ahead of time because it takes about 45min - 1 hour for them to arrive. AND ORDER MORE THAN YOU THINK YOU WANT!! The portion sizes for room service are very small, I’m talking like 5 chicken nuggets on a plate. So we would always order a plate of fruit and nuggets and other things that we could keep in the room for later as a snack. This was very helpful for us to keep hunger at bay while also drinking! You’re going to have a wonderful time, definitely go here!
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Date of stay: May 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Kenia Rodriguez, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded 2 days ago
Dear LaurenLipman, Thank you for choosing to celebrate your birthday with us at TRS Yucatan. We are happy that you felt comfortable in the room we accommodated you in and that you enjoyed the efforts of our staff to offer you a very pleasant accommodation and a warm welcome. Likewise, we appreciate you to share some useful tips to all our future visitors, and we truly hope to have the opportunity to welcome you back in the future. Kind regards, Kenia Rodriguez, Hospitality Manager
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Jenn M wrote a review 15 Jun
San Angelo, Texas23 contributions40 helpful votes
Ok, let me start by saying I love this hotel!! Unfortunately it did not live up to the hype this time. And I took 5 other couples and that sucks. So, the beach really sucked due to seaweed, was not useable the whole week, not there fault, just to much to even try to clean up. The room service took 2 hours and q time 3 to come, highly unacceptable!! And the restaurants were slow and understaffed. Now, go for the staff that really stood out. Luciana, Maria and Sergio at the infinity pool were outstanding!! Never waited to long for a drink and took care of us all week!! The guys that cooked lunch at the infinity pool did a great job cooking everyday, would suggest you just eat lunch there everyday. Elvina at Helios, she runs the fruit station, very kind and helpful, you need to hire more like her!! And out butler Adan in building 61. Always took care of us and was constantly checking to see if we needed anything....outstanding guy!! We will probably go back in a few years when they get it back to where it needs to be.
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Kenia Rodriguez, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded 2 days ago
Dear jennm2013, Thank you for choosing once again TRS Yucatan Hotel as your vacation destination and for taking the time to share your feedback about your stay. We deeply regret reading that your expectations were not met and that you left with a poor impression of our service. Rest assured that your observations will be shared with the Food & Beverage Management to review our standards and work on improving our services. We hope you give us another opportunity to host you in the near future to experience all the positive changes made based on our guests’ recommendations. Kind regards, Kenia Rodriguez, Hospitality Manager
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Tatum R wrote a review 14 Jun
1 contribution1 helpful vote
We had such an amazing experience at this hotel! It was beautiful and clean. Antonio was so awesome and helpful- he truly made our trip! Antonio went above and beyond and made us feel so special! 10/10 recommend!
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Date of stay: June 2021Trip type: Traveled with friends
1 Helpful vote
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Response from Kenia Rodriguez, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded 2 days ago
Dear 525tatumr, Thank you for your lovely review. It was a pleasure to welcome you at TRS Yucatan Hotel. I am delighted to hear that you felt so warmly cared. I can't wait to share your kind words with Antonio. We are looking forward to your next visit. Kind regards, Kenia Rodriguez, Hospitality Manager
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PRICE RANGE
US$257 - US$594 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal suites yucatan by palladium hotel puerto aventuras, royal hotel puerto aventuras
FORMERLY KNOWN AS
The Royal Suites Yucatan by Palladium
LOCATION
MexicoYucatan PeninsulaQuintana RooSolidaridad
NUMBER OF ROOMS
454
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Frequently Asked Questions about TRS Yucatan Hotel
What are some of the property amenities at TRS Yucatan Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at TRS Yucatan Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at TRS Yucatan Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at TRS Yucatan Hotel?
Yes, free parking is available to guests.
What are some restaurants close to TRS Yucatan Hotel?
Conveniently located restaurants include CHIC CABARET & RESTAURANT, Portofino Restaurant, and La Jarra Bar.
Are there opportunities to exercise at TRS Yucatan Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does TRS Yucatan Hotel have an airport shuttle?
Yes, TRS Yucatan Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TRS Yucatan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does TRS Yucatan Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at TRS Yucatan Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Does TRS Yucatan Hotel have any great views?
Yes, guests often enjoy the park view available here.