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Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 11/02/21
Excellence Resorts
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Traveler (25613)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 16 hotels in Playa Mujeres
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Room & Suite (4,963)4,963
Full view
Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Ocean View
Languages Spoken
English, Spanish
Hotel links
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19,750Reviews3,592Q+A100Room tips
Traveler rating
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Popular mentions
Lisa Fletcher wrote a review Yesterday
1 contribution
The first time you walk in you are welcomed by happy, content, and relaxed staff who go out of their way 24/7 to make your resort experience fantastic. I have to recognize some of the staff who have left an impression that I will remember for ever. Eric our concierge on the beach knew us after the first introduction and was available for any need we had. Moises, our beach server learned our preferences and kept our glasses full and made great recommendations about other drinks we may like. Martha, who has served us at the Excellence Concierge bar on several visits to this resort remembers us as is an outstanding bartender. Angel, our waiter in the Magna Concierge restaurant recommended our Anniversary dinner and paired wine for us. FANTASTIC!. I could go on and on about this resort and so many of the staff. I have never been to another resort that comes close.
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Date of stay: January 2021
Sleep Quality
Room Tip: The concierge level rooms bring with them several private pools, beach area, and level of service.
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Shoreman32 wrote a review Nov 2020
Marlton, New Jersey16 contributions21 helpful votes
Hotel's Favorite
With 2020 being such a difficult year, my wife and I took the chance to go to Mexico and stay at Excellence Playa Mujeres. We had an absolutely fabulous time. Sensitive to Covid, the resort was spotless and quite beautiful. The service of the staff was outstanding- a friendly smile and hello from the gardener, to the mechanic, to the maid, to the food servers. All were warm, friendly and exceptionally hardworking. We have to be many resorts in Mexico where the Mexican work ethic was prevalent but none as so warm and friendly. As for the Carribean, good luck finding such hard working staff. We became regulars with Ricardo, the yoga instructor, who prior to never got much out of Yoga. Nothing better than doing yoga looking out at the ocean. Another highlight was having a cocktail session with Cesar, a man of great talents. Our butler Carlos pulled out the stops to have our stay run as smooth as possible. We even met up with Pablo, the general manager of the resort, who is challenged with running everything despite the Covid restrictions and limitations. Never was a trip to Mexico more needed and never did we have such a wonderful time at the Excellence Playa Mujera.
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Date of stay: November 2020
Sleep Quality
Room Tip: All rooms are great, we scored the Imperial Suite 8163 which is never available. Two story...
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7 Helpful votes
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 30 Nov 2020
Dear guest, First of all, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share this review with other travelers. We are pleased to read that your stay was amazing from the beginning due to the exceptional service provided by our lovely staff made your getaway as perfect as possible going above and beyond to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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David W wrote a review Yesterday
Springfield, Illinois1 contribution
This place has been amazing! We’ve felt so special and like we are the only ones here. Marlon has gone above and BEYOND to make our stay incredible. Our poolside service has been impeccable and he has been checking in and providing anything we could ever want or need. We’ve eaten at a few of the restaurants and we’ve had the pleasure of having Antonio at 2 places. Both times his recommendations were spot on and he took care of us as if we were the only ones there! Everyone is so pleasant and even though covid is a valid concern right now, we feel safe and taken care of. Halfway through our visit and already planning to return!
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Date of stay: January 2021Trip type: Traveled as a couple
Greg And Joy P wrote a review Yesterday
Plano, Texas4 contributions
My husband and I spent 8 nights at Excellence Playa Mujeres. Our 3rd visit to this resort. We had an amazing week (again)! If Covid is holding you back, fear no more---take your trip! The resort is top notch, pain staking efforts are made with cleanliness and sanitizing procedures. Everything at EPM is top notch, food--excellent--drinks, entertainment, activities, rooms, beach----this resort has it all. We plan to go back later this year. Shout out to Sebastian, Isabella, Daniella, Emiliano, Mario, Lucia and Andrea for making our stay exceptional!
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Review collected in partnership with this hotel
Date of stay: January 2021
Sleep Quality
ollie loki wrote a review Yesterday
1 contribution
My boyfriend and I went for a week to Excellence Playa Mujeres, and everything about the place exceeded our expectations. More specifically, the staff at the resort was our favorite part. We stayed in building 8, where Andres (concierge) and Luis (housekeeping) ensured our room was clean and that we had everything we needed. Sébastien took us on the best bike tour and told us about the history of Playa Mujeres and Cancun. Raul (Chez Izabelle), Guadalupe (Toscana), Marcos (Hibachi at Spice), and Fredi (Toscana) went above and beyond in their services, and they made our meals much more enjoyable. The staff is extremely kind, attentive, and personable!
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Date of stay: January 2021
US$365 - US$772 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Guadalupe Chapel (7.7 km), Playa Norte (5.8 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.