Manzana 1 Lt 10 Sm 03 Prolongación Bonampak S/N, Playa Mujeres, Costa Mujeres 77400 Mexico
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About
#3 of 6 all-inclusives in Playa Mujeres
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Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Luxury
Quiet
Languages Spoken
English, Spanish
Location
64Somewhat walkable
Grade: 64 out of 100
653Restaurantswithin 10 km
121Attractionswithin 10 km
Manzana 1 Lt 10 Sm 03 Prolongación Bonampak S/N, Playa Mujeres, Costa Mujeres 77400 Mexico
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We stayed for 2 weeks in Novemeber and got married here. Our first visit (not the last) from the uk. Firstly the wedding went perfectly, our wedding coordinator Estafany was fantastic and made sure everything was just how we wanted. We had our ceremony in a small gazebo on the beach, just the 2 of us and it was magical. We used Seasons photography for pictures before during and after the ceremony and i cant say enough about how good Orlando was, the pictures turned out perfect. We were lucky that the Mexican fiesta night was on and we got some great pictures, including me in a sombrero :). Top man Orlando! Most days we used The kitchen table for breakfast/lunch, thanks to the team there, Frank, Juan, Tonatiu and Valeria who always had a smile. Our favourite restaurant was Magna and well worth the upgrade to excellence club. The breakfast is definitely indulgence with the pastry cart the main attraction. Thanks to waitress Lorena on an evening, she is brilliant. Also Alexandra who always remembered us. Martini bar was our go to for pre dinner drinks and i cant add any more than whats already been said about Caesar and Jose, they are just amazing to watch and always remembered our drink of choice. Water is overrated was my favorite line from Caesar :) The pool/beach waiters never stop a big thank you to you all, especially Rubi and Daniel. Also the excellence concierge guys who cant do enough for you, thanks to Viktor and the wonderful Sully, she certainly is a one off. She was so happy to get her gold star when we were there, bless her. Well deserved. I went to Aroma pretty much every day, it was always busy but you never waited for long thanks to the 2 ladies in there who never stopped, sorry i didn't catch your names. Thanks to Estafany who arranged a special meal for us in Chez isabelle and all your hard work organising our wedding. She is such a nice lady and genuinely wants your day to be special. Lastly i want to thank a special lady who we were fortunate to meet, Miriam the restaurant and beverage manager. She came to find us at lunch to make sure we were ready for our special meal at chez. When we arrived we weren't sure what to expect, but it was amazing, we had our own private dining area, the table was decorated for us with photos from our wedding and we even had our own menus with our names on. The meal was out of this world and we felt like film stars. Also on our last evening we arrived back at the room to find chocolates a wedding photo in a frame and unbelievably some gifts for our cat. There was also a hand written note which was so personal and a lovely touch and meant a lot to us. Thank you Miriam. Its the staff and the personal touch that will have us return in the future.…
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This was our second trip to Excellence Playa Mujeres – once in 2018 for our Honeymoon & then again from 5/31–6/6 for our anniversary + group trip for a friend’s 40th. Resort + Room: It feels prestigious to go through the security gates & the employees know your name immediately. The cold towel + glass of champagne is a wonderful way to start a vacation. A few weeks before our trip, we decided to add on a night at the start of our stay. EPM didn’t have our room category so we chose the lowest Excellence Club room that was available (Pool view). Because we had the EC category for this first night, we were able to use the EC check in. Bruce helped us at the EC check-in, & was informative & helpful. He was able to secure us a fan for our room! Arrived around 1 pm; they took our bags & instructed us to use the resort. We packed pool clothes in carry ons; we did a quick change & headed for lunch. Our room was ready before our meal arrived. The bellman (Emilio – who was AWESOME) took us on a short tour & to our room. We were in building 8 (room 8151), & they could’ve said that room was an ocean view! Was a corner room & on the 2nd floor, so one flight of stairs. Was ample storage space, & room was immaculate! Safe was easy to operate; we have a smaller safe with another code we keep everything in & place inside the provided safe. The bathroom is still weird - be prepared to see it all when at this resort. I would recommend asking the bellman how to work the lights/fan/etc. if you’re not familiar. I also recommend bringing a battery-operated candle. If you turn the light on in that room overnight, it lights up the entire room. After organizing a bit, we decided to walk the property. Look at the map (in the app) & walk around! It will be helpful if you do decide to partake in an activity later in your vacation. The room is always set on 68 & cannot be lowered unless you call the concierge. I find 68 is cool enough! Also, if you leave the sliding door open, the AC will NOT run. Assume every single surface is slippery. Most of them are – shoes or not, just walk carefully! The rooms have Bluetooth speakers/alarm clocks (JBL brand). The pools were all nice temperatures. If you are wanting something quiet, I recommend the lazy river by buildings 3 & 4. Hop on a float there & never hear another person! There’s also a pool with hammocks in between the lazy river & the main pool. The shaded cabanas around the pools are first come first serve. The main pool is where most people hang out. There’s music & the swim up bar. There is also shade underneath the two restaurants, so if you want to be in the water but not in the sun, you can do that! There is one more pool (where they play pool volleyball) in front of Sol Bar. This is a nice pool, as well, & was never busy. The ocean was clear the entire time we were there. Our friends got in a few times & said it was cool one day & warm the next. There were also water activities the resort offers for free (kayaking, paddleboarding, etc.). You can also pay to jet-ski which looked scary one day due to the wind & rough waters. Pay attention to the weather if that’s something you want to do. Our 2nd room was on the top floor (two story rooftop terrace), & we preferred the first room because the stairs took up storage space. We also only got into the rooftop pool one time, & it was cold! The view was spectacular, but we just didn’t use the space like we thought. Food/Bars: I’m going to preface this portion with we are NOT picky when it comes to food. We managed to eat at 6 different dinner spots in 6 nights! Aroma: Aroma has coffee, gelato, & other dessert, but the most important thing for us is the sandwiches! We love having those in our room if we are hungry but don’t want to go to a restaurant or wait on room service. They also come in clutch on the way home from the airport. The banana dessert & the fruit tarte were our favorites! My husband is the coffee drinker said the coffee is “fine.” He drank espressos & cold coffees – nothing fancy, but I did see people with different types of drinks (lattes, cappuccinos, etc.). They do have some sweeteners, syrups, & creamers available. It opens at 7, but they did have coffee & pastries (as self-service) at the lobby bar if you wanted either of those before then. Magna: this is the fanciest restaurant & requires long pants for men. Because we arrived a day earlier than our friends & had EC privileges for one night, we chose to eat at Magna for dinner. It has such a romantic ambiance & the food was just fancy! The cauliflower soup is THAT good. Justin got the ribeye (Bruce told us to get there early if we wanted that, so we got there right at 6). I got the special which was steak & shrimp. It was just two pieces of shrimp which honestly, is perfect for me, but if you want more, order more! We both had a Magnarita, & it was spectacular! We got 2 desserts, including a macaron & a chocolate brownie. I would rate this dinner a 5 out of 5. We ate breakfast here the next day since we only had one day to do so! They have the most fun pastry cart I have ever seen! We shared an apple turnover – it was good but I do wish it would’ve been warm. I’m sure they would’ve warmed it up for me had I asked. Justin got a meat filled egg white omelet with a side of bacon. I got a fruit plate & eggs benedict, also with bacon. They will get you whatever you want or need! Service was great, again. Flavor Market: went to this restaurant on the first night our friends were there; they had a table for 6 but I didn’t see any tables bigger. I’m sure they could seat larger groups together but 6 was a great number for this resort, as each restaurant could accommodate easily. I remember the ham & cheese croquettes from our previous trip to EPM & another trip to EOB. We ordered just about everything on the menu. They bring out items as they are ready which is just a fun way to spend a dinner with friends. Our friends got the paella & said it was good! The ham & cheese croquettes were just as good as I remembered & I almost snuck over there a few other nights to get them again. At the end of the meal, they brought out a birthday dessert for our friend & sang happy birthday! I would rate this dinner 5/5. The Grill: This restaurant has a nice setting (but dark). I’ve heard people say the chairs are uncomfortable, but I didn’t experience that. Recommend the beef empanadas (with the green dipping sauce they bring) for an appetizer. 5 out of 6 of us got different steaks. Justin ordered the chicken skewer & another friend got the salmon. Everyone said their steaks were perfectly cooked & ate all of it! My steak (flank steak) had so much flavor & was perfectly cooked to medium rare. Justin’s chicken (I thought) was overcooked, but he said he liked it a lot & didn’t care at all. We ordered one of each dessert for after dinner, & that brownie was chef’s kiss! The peanut butter dessert was also amazing. Once again, they brought out a birthday dessert for our friend & sang to him, again! The dinner did take about 2 hours; now, I am assuming that’s because we were in a large group…but if you want to go to a show/entertainment, just keep that in mind! We enjoyed chatting with one another, so it wasn’t an issue. I would rate this dinner a 4 out of 5. Agave: This restaurant has indoor & "open air" seating. We got one of each of the appetizers, but you get chips & salsa with your meal. I was full before our food even came out! I got the Mahi Mahi & it was just okay. Our server (who was AMAZING!) even asked me as he took away my half-eaten meal if I wanted something else or if that wasn’t good enough for me. I couldn’t catch his name, but it started with a Y & one of the best servers we had all week. They brought another plated dessert for our friend’s birthday & sang…we didn’t order any desserts as a group though – too full! I would rate my meal a 3/5 but the entire dinner & service makes it a 4/5. Basmati: This was the first time we have done the Indian restaurant at any resort! We like a lot of food but have just never tried Indian. We decided to try this on our own this night since we were all meeting up for the nighttime entertainment. We told our waiter, Benjamin, we had never tried Indian food before, so he helped us order. I wanted samosas for an appetizer, but he ended up bringing 3-4 things for us. There was one made of cabbage which was like a little cabbage pancake! It was delightful. For our meal, we got chicken tikka masala, chicken kidha, & vindalo beef. The tikka misala was delicious but the other 2 were too spicy for me. I’m a wimp when it comes to spice, but Justin enjoyed them! I would rate this dinner a 4/5. Spice: we were not able to get a hibachi reservation; they open the reservations at the concierge on Sunday mornings for the entire week. We wanted to do hibachi for our friend’s birthday but couldn’t get in unless it was 9 pm. We decided to go there & enjoy the food, anyway! They seated us in a semi-private room which was great since we can be loud. We ordered one of each of the sushis for our appetizers. Cold & fresh –all you need from sushi IMO. We also had a few of the warm appetizers. They were good but not super memorable. I got the pad thai with chicken & shrimp & Justin got beef sashimi for an appetizer (he did not like it but likes his meat well done. I thought it was good), chicken teriyaki & the green curry chicken. The green curry chicken was so flavorful! I would rate this dinner a 4/5. The Kitchen Table (breakfast & lunch buffet): this place has a lot, but if you’re planning on staying longer than 5-6 days, I would try to alternate & not eat at this place more than 1 time a day. They have a lot of the lunch items on the buffet during breakfast-definitely allows for a lot of repetition. It is a quick meal which is nice. Fresh fruit & vegetables, a great little Mexican area (the chicken tostadas here were on of my favorite things I ate all week), & some chef stations. You can get a customized omelet in the mornings, customized pasta in the afternoon, & they have steak, chicken, sausage, & pineapple on a skewer they can cut off fresh for you. I did tip the person making the omelets, but not everyone does. Not expected, but if you want to, you can. We arrived right at 12 when it opened one day, & those skewers weren’t ready even by the time we left. Also, where they do the omelet station, you can have a burger or hotdog made for you! I didn’t know about the burgers until the last day. They were tasty! Don’t sleep on the cheesecake that’s there, too. Sports Bar: Unfortunately, we didn’t get to eat at the sports bar! I was sad about this because we had been eyeing the burgers on the menu (specialty ones only avail here). We planned on going after the Silent Party, so we headed over around 11:15. The app shows that the sports bar is open until 1 am (which is true) but apparently the kitchen closes around 11? We had eaten a “light” dinner hoping for the late-night burgers, so we headed back to the room to order room service. It was nearly 2 hours before we gave up on waiting for it and fell asleep. Las Olas (lunch): this restaurant is on the beach & has snack-y food. The steak quesadilla is the best there. They also rotate another type of food each day (Jerk, Mayan, Tacos, BBQ). I was sad that it closed early one day for a wedding, but the app didn’t say that. We were planning on having lunch there around 1 but it was shutting down. We had already had the buffet on that day, so didn’t want to go back. Las Olas (Lobster House breakfast while renovating): I wanted the Lobster House menu, so we went to Las Olas for breakfast one morning. The breakfast food is similar across the resort, so nothing spectacular here. Just a great view! Room Service: We did afternoon room service & late-night room service. The menus are pretty similar & I can’t comment on the difference between EC room service & non-EC. I absolutely loved the turkey club & fries – I think I ordered it 4 times throughout the week. We also got the fajitas & nachos a few times. Those are both typical room service foods. Our normal ordering protocol is to go back to the room & order room service in between the pre-show & entertainment for the night (usually around 8:45 because most evening shows start at 9). If you wait & try to order after the show, everyone is ordering at that time & it can take forever! You can request it at a certain time & BE SURE to ask them to leave it in the box. If you do not explicitly state that, they will not drop off your room service! Prelude: We didn’t use this bar too much except for during the silent party. It seems to get backed up quickly, so plan ahead! Drinks are fine. The ice cream machine is near this bar. GET THE VANILLA. Martini Bar: We loved stopping here before & after dinner. Cesar is famous at this bar, & that’s for good reason. He is fast & such a showman. He muddled some fruit in the bottom of our champagne glasses to help make our champagne a bit fancier & taste slightly different. He made a great apple martini for me one night & an espresso martini for my husband. Sol Bar: This was my favorite bar! The bartenders, Henry & Victor, are great! They make anything & everything & so friendly & fast. We mentioned wanting something without sugar & they whipped us up a fruity beverage in no time! We got pizza from Sol the first day & it was just okay. I decided to try it again one afternoon (meat lovers + pineapple) & it was way better that day! Swim Up Bar: We would typically get 1-2 drinks from this bar per day. They are pretty slow (I just think they need more people down there). No one was unfriendly but nothing like some of the other bars. Daytime Activities: We like to participate in as many of the activities as we can! To each their own on vacation. Bike ride with Kenya (I apologize if that’s not the correct spelling – her nametag was misplaced, so I’m just going off phonetically)-the ride can take anywhere between 30 & 60 minutes. The app says there is a max of 6 but we had 11 (depends on the number of bikes that are available). Just be sure to show up at the tennis courts early & you must have shoes with back straps on! Flip flops without backs won’t be sufficient. This is about a 3/10 on the exertion scale. It takes place every day at 9 - highly recommend you take advantage! We did this on day 3, but this was the first experience I had with bugs in the area. After this day, we had issues on the resort, too. Recommend heavy duty bug spray for the bike ride & for your trip in general! For Pickleball, they use some makeshift court edges on one of the tennis courts but have paddles & a ball for folks to use. One day, we went over to the tennis courts in the morning to use their equipment! It was HOT & partially in the sun, so be sure to wear sunscreen. No one was there & the equipment room was locked, so I used the Excellence App & chatted with someone. She sent a member of the E-Team over (Alejandro) & we were playing tennis within 8 minutes of sending the chat in the app. We also took part in archery which was fun, too! Kenya did a great job leading the large number of people through a tournament. I took advantage of the ceramics cart that is in between buildings 7 & 8. I chose an iguana ($13). It took me about 20 minutes to paint it & then you leave it there for it to be fired. The cart is there every day (except Sundays) starting at 10 am. Because I painted mine on a Saturday, I couldn’t pick it up until Monday, so plan accordingly. They added some awesome detail to mine & made it look nearly professional, which I appreciated since I am NOT an artist. Aquafitness is each day around 12. I saw numerous different ETeam members leading it, but it was Super Mario on the day I did. We had about 7 participants, & it’s a fun way to just get some movement in. It is about a 2/10 on the exertion scale. The music is fun, & people walk by & cheer you on! This took about 30 minutes. Wear a suit that won’t come off if you move “quickly” in the water. Our friends played water volleyball one day. They had 6 or 7 on each side, I think! Kenya led this as well. Each day at 2, they have water casino in the main pool. I kind of played one day, but it was at the tail end, & the folks playing wouldn’t pay attention. When it was busy, they brought out a second floating poker table. Every day at 3, there was a cocktail/food demonstration at Sol Bar. We watched 3 or 4 of these. If you’ve seen one, you’ve seen them all, so I recommend looking at the app to see which day has the drink/food you want to sample since they give them out at the end! This lasts around 15-20 minutes. One of my favorite things to do was to play Texas Hold’Em at Sol Bar with Alejandro. First, he used to be a dealer at a local casino, so he totally knows what he is doing. Second, he will hold money for people who want to bet. I did not, so I just played with the rest of the crew but 2 or 3 of the players decided to all throw in $20 each. Alejandro was our favorite E-Team member. He was always respectful, fun, & on the move! Evening Activities/Entertainment: They do have some sort of activity or entertainment each night in Prelude Plaza. There were some live cover bands, a casino night, & an electric violinist! We sat in the theater for 1 of the shows (Michael Jackson), & it was so cheesy & wonderful. But – the real thrill is the SILENT PARTY. This is held on Sundays & Tuesdays (as of June 2023) & if you’re going to EPM, be sure to stay at least one of those nights. They hand out headsets with 3 different stations, & you can change your own at anytime. Each station has its own color, so you know who else is listening to what you are listening to. It runs for about 2 hours, & is the absolute most fun thing that this resort does. Prepare to sweat! Oh, & this is done under blacklight, so wear white/light clothing or bring glow bracelets, etc. Makes for a fun little extra at this party! We saw pieces & parts of other shows – they are exactly what you would think. Expect to be entertained for 30-45 minutes, & they always started on time (while we were there). Miile Spa: Each day, spa representatives walk around asking if you want to book an appointment. They are always in navy blue shirts. I stopped to ask what specials they were running, & she said we could do the 50-minute couples Swedish massage for 20% off which was $306. I decided that was a good enough deal, so we booked for the next morning! They did try to push us to the 75 minute one (which also came with Hydrotherapy) but this was toward the end of our trip, so I didn’t want to spend 2 hours at the spa. The spa is in the center of the lazy river & covered with a lot of greenery. I heard it was renovated recently (in the previous 6 months), & it looks it! We were taken upstairs to change into our robes (you can use a locker inside the locker room & take the key with you to keep your belongings safe). Justin & I both chose to keep our undergarments on, but you can choose otherwise. Deysi & Anna were our massage therapists, & we both thoroughly enjoyed the massage. I did have to ask Deysi to go a bit lighter at one point, & I’m glad I did because I was SO SORE the next day! Once you change back into your clothing, there’s an opportunity to leave a tip in an envelope with the therapist’s name at the front desk. I appreciate this opportunity since you can’t take the cash with you into the room unless you keep it in your robe. We asked to charge the CC on file which was then charged when we checked out. Gym: we went to the gym each day. It has lots of cardio equipment, free weights, & machines. There’s also a side room where they hold some fitness classes, or you can do your own thing. The gym was busy in the mornings but after 11 or so, there was hardly anyone in there.…
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Date of stay: June 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
24 Helpful votes
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded Jun 27, 2023
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to celebrate your anniversary and for taking the time to share this review with other travelers. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We really appreciate your detailed feedback. It means so much when it comes from our returning guests. At Excellence Playa Mujeres, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work. We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the best all inclusive we have stayed at. The service, food and accommodations were excellent. We would not hesitate to return to this resort. Special mentions to the beach Concierge’s Julio, Sully and Victor. Beach waiters Florcel, Hever and pool waiter Alberto. Lobster House waiters Enrique, Miguel and Antonio.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I don’t know where to start other than this was the most incredible and perfect vacation I have ever had. My husband and I went here for our honeymoon, and could not have asked for a more special celebration. We stayed in the two story honeymoon suite which was a beautiful room. We were taken care of by the wonderful Victor Herrera who made sure all our dinner reservations were taken care of, and was extremely hardworking and organized to make sure we had all the special perks of the honeymoon suite and package. He made sure to go out of his way to talk to us everyday, and we loved seeing him around the resort. All the staff works so hard and are incredibly friendly. The restaurants were all so unique and we enjoyed every one we went to. For an all inclusive resort that is catering to thousands of people, the quality of the food and drinks are quite impressive. We really enjoyed drinks at the main pool bar from David, excellence club magnaritas from Jorge, and of course really any drink from Cesar at the martini bar. We cannot wait to come back and enjoy this lovely resort again!!! …
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Date of stay: November 2023Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Conceirge (Sully, Rubigel, and Cesar) at the excellence club were so great. The treatment they gave was one of a kind and it’s the reason we keep coming back. Lucia and Heidy were our waitresses for part of the time we were there and they were also amazing. When we didn’t want to leave the pool for the day yet but we were hungry before dinner time they let us know we could order food from Las Olas and they would deliver it to us at the pool. It was so great and a perfect treat for our last day. I cannot say enough good things. We can’t wait to plan our next trip!
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Date of stay: October 2023Trip type: Traveled with family
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Room Tip: Do not skimp on this trip. Do Excellence Club (worth it for every aspect). Go to Isla Mujeres on...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Wonderful all inclusive resort. We traveled to Excellence Playa Mujeras for my wife’s 40th birthday. The staff and resort exceeded our expectations. We can see why this is the top rated Excellence resort . Highly recommended for adults only vacation .
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Date of stay: December 2023Trip type: Traveled as a couple
Room Tip: Food was average to above average.
Plan to stay for at least 4 days to have enough time to relax.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Everything was excellent Beach clean great for long walks Pools were immaculate Food was excellent Had grilled lobster 2x The staff could not be more attentive and kind 👍 especially sheydi from the Lobster House 😊 Will return
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Date of stay: December 2023Trip type: Traveled as a couple
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Room Tip: Enjoy the great coffee and snacks especially the ice cream
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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It is honestly hard to put into words how much we love this resort and the people who work here. My husband and I started coming "home" over 10 years ago on our honeymoon and we continue to return once, sometimes twice a year. We prefer an Excellence Club swim up room and spend a lot of time in the Excellence Club area. People ask us why we continue to return to the same resort year after year and we say there are a lot of reasons, but the staff at EPM are one of the main reasons. We always feel welcomed and our loyalty is appreciated. The staff remembers us and they always go out of their way to make sure we have an excellent stay. The drinks are delicious and the food is great. My husband and I enjoy good food and we believe the quality of food and drink improve every time we visit. They have made great improvements with the restaurants and their atmosphere and we are excited to spend time in the updated sports bar. We were sad to see the Flavor Market go, but always look forward to the new additions they have at the resort. The rooms are clean and nice, the resort grounds are immaculate and we feel very safe. I must make sure to mention some of the special people we have gotten to know and build relationships over the years. They are the real MVPs of this resort. I know I will miss some, but just know if you visit this resort you won't be disappointed and you will be booking your next reservation before you say goodbye. Thank you to Adrianna for always taking great care of us overall. Itzel, Ceasar and Sully did an outstanding job as the Excellence Club Pool concierge, the drinks Roger and Jorge made at Cielo were delicious. I can't say enough good things about how well Hever and Roman took care of us at the pool as well. Hever made sure I was never without something to drink and his smile brightened every day. We visited the spa for the first time in our over 11 visits and it was wonderful. Addy was super helpful with scheduling. It was my husband's first massage and our massage therapists Ignacia and Deysi made both of us feel very comfortable. We loved watching both NFL and college games at the sports bar with Venezuela (nickname) and Manuel. I can't say enough good things about Ceasar at the Martini bar! It feels like bar Cheers as he knows our name and our drink and if he doesn't know your name, trust me he will before you leave. The level of care and customer service Ceasar has is such an asset to EPM. Ask for the peanut butter and jelly shot....you won't be disappointed. Check out Martini Bar during the day and see David too. He is such a sweet man. Zac and I usually start our day at the Lobster House and being greeted by Gabriella over the past 7 years makes us so happy. We love all the staff there and on this visit Miguel took great care of us! Make sure to ask for Hugo at Spice, he will set you up with a sushi feast. We enjoyed many cocktails at Magna and Jose did a great job (as always) taking care of our group. Lorena is an absolute joy and you are so lucky if she is your server at Magna. Her smile lights up a room and she is just awesome. We always love seeing her when we arrive. There has been some turnover with people over the past 10+ years, but the service hasn't changed. We also love the other guests who stay here and we have met some of our closest friends during our vacations. We vacation with some of them here every year! If you are still reading this review (I know, it is long) please know you will have a wonderful time if you choose to spend your money and vacation time here. We can't wait to return for our 11th anniversary in May and come "home" again. …
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Date of stay: December 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
This was our 4th stay at EPM and certainly not the last, the 16 hour travel time is so worth it when walk through those wonderful big doors and being greeted warmly with a welcome drink, this time we had the added bonus of the wonderful Victor Herrera / butler, staying beyond his shift to personally welcome us...what a guy. This review will mainly be about the employees, as to us they are the shining stars and what makes this resort just the best. Prior to arrival, I contacted concierge and was promptly responded to in a very efficient and friendly manner by Tonatiah in excellence club, who we met many times once there and he was the same in person. We stayed in our favourite building 8b and was looked after fabulously by concierge Julio and Josue and served well by all employees but mainly the super efficient Heber and on his day off Oscar. Though 8b concierge's were great, we were disappointed that Victor Vidal aside for one day was not allocated as 8b concierge as he is a superstar and wasted on smaller quieter locations but despite this in his breaks etc he would come and check on us and ensure we were ok, this is going the extra mile and I can see him being promoted to a higher level in a short time, which will be very much deserved. Guest Services Manager Adriana, is just beautiful inside and out, every single day she came to check in and asked us where we were eating, arranged a cake for my friend's birthday, (which was gorgeous) and if did not see us, would call to check. Adriana made our stay so very special and we are privileged to have such a fantastic manager look after us. Our only worry is....Adriana will soon be promoted as she is so good haha but I know whichever her role Adriana will be a star. We always start our evening at the club lounge, Jorge and his team are the best, the service is fantastic and the drinks pure quality, Jorge certainly knows his trade. The only show we tend to go is to see Claudia sing, again absolutely 5 stars. We did attend thanksgiving despite being from the UK, lovely set up, was just super hot that evening in the theatre so we did not stay too long. We never had a bad meal but our favourites this trip was as always Magna and this time Spice was a hot contender, we visited both twice. Lorena at Magna is the most happiest and efficient server. We did not experience any wait times, though as we eat a bit later my husband missed out this trip on the tomahawk steak but that is our fault for not eating earlier. Vilma the food & beverage manager is super efficient and a reason I am sure the restaurants and food are so good along with the lovely supervisor chef, wish I remember this lovely ladies name. Enjoyed drinks around Martini bar with the fabulous Sergio and Jose Duzul and then the sports bar with Diant, 3 very fabulous bartenders. Enjoyed lunch around the pool or at Las Olas, those employees are all super nice and remember us year on year. I must also mention Anibol, he pops up everywhere and I am sure works 24/7 haha. Are there any negatives....the mosquitoes this time were horrendous and my husband ended up on antibiotics but this is not the hotels fault of course and the way they helped by fumigating the room every evening and bushes outside to try and minimise is actually a positive. The other very small gripe was dress code, whereby it can be inconsistent where some closed in shoes with smart clothes for males not allowed but flip flops with sports wear/caps was but wonderful Manager Issac was on hand to help resolve so will not focus on this. Before I end my review, I need to return my attention to Victor Herrera, Victor not only overstayed his shift to welcome us but also to say goodbye - WOW. Whilst not directly our concierge he visited to check on us twice a day at least, if we were not on our swim up he would magically find us. Victor just has the most super personality, who really makes you feel a friend rather than one of many many guests, this is truly a gift and he is a credit to the resort. Thank you to all at EPM for another wonderful 11 nights.…
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This is our 3rd trip to EPM and we were able to experience the most ultimate customer service! Our original room was located in an area nearby the pool and activities and we were wanting a room tucked away and quiet. When we mentioned this on day 2, Jacqueline immediately found us a room and we were moved and settled in time for dinner and dancing! The customer service didn’t end there! ALONDRA ROMERO ensured everything we needed was provided for. Most importantly, she created a beautiful experience for our last night…with reservations at our favorite restaurant and candies and champagne in our room. We also enjoyed the newly renovated spa and were made to feel like royalty. We can confidently say that the customer service is what made our trip so perfect! We can’t wait to return in 2024!…
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Date of stay: November 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
$546 - $825 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
450
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Claim Your ListingEXCELLENCE PLAYA MUJERES - UPDATED 2023 Resort (All-Inclusive) Reviews & Price Comparison (Mexico) - Tripadvisor
Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Rafa Nadal Tennis Centre (3.2 km), Paradise Luxury Yachts (7.5 km), and Capilla de Guadalupe (7.7 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Cenacolo Puerto Cancún, Ocean's Isla, and Xantolo.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have airport transportation?
Yes, Excellence Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.