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Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres, Costa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 15 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Room & Suite (5,014)5,014
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish
Hotel links
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20480Reviews3679Q+A100Room tips
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Popular mentions
terroseb wrote a review Yesterday
Arlington, Texas4 contributions2 helpful votes
Excellent Food. Staff are very warm and helpful to serve you. Love the beach scene. That’s what we do! Drinks are great and. Never ending. Music, games, and entertainment are exceptional. Special shout out to Black Sheep on Monday afternoon. This was our Anniversary. April 28, 2021 to May 05, 2021
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Review collected in partnership with this hotel
Date of stay: April 2021
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pblancha wrote a review Apr 2021
Linn Creek, Missouri53 contributions53 helpful votes
Hotel's Favorite
We typically cruise quite frequently, and with the nonsense going on we didn’t see that happening in the near future, and our 35th wedding anniversary was rapidly approaching. So, we googled top Caribbean all inclusive resorts. This resort was at the top of most lists. So, we booked a week. Since it was our anniversary, we decided to renew our vows as well. I think we read every trip advisor review from last September when we booked it, until we got on the airplane, and yes, the wine is pretty good.... But that’s not the reason I write this. This vacation was one of the highlights of our life, probably one, if not the best we have ever gone on. Why? The people this resort hire are exemplary. Our concierge Andres made it a point to make sure everything was over 100%. We consider him part of our family. Our pool concierge Antonio greeted us every morning at 7am. We consider him a friend. Our waiter Sergio made sure we had water when we walked every morning, and yes, he always brought us our favorite cocktails. Did I mention we renewed our vows? Rubí our coordinator was fantastic, Raul our minister was meaningful and touching and our photographer Orlando made a couple of people look very good. Orlando made us feel like we were the only people in the resort, and when we went by Aroma, our favorite place, Mercedes made us a banana split just for our pictures. I would be remiss not to mention Jorge, Daniel and Ciau (like meow) in Magna. Was everything perfect? Nope, but we didn’t care. Will we go back, absolutely in a heartbeat. The price value equation versus cruising doesn’t make any sense. But we will only go back if Andres is our concierge, he is that fine of a person.
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Date of stay: April 2021Trip type: Traveled as a couple
3 Helpful votes
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Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 2 weeks ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to celebrate your 35th wedding anniversary, renew your vows and for taking the time to share this review with other travelers. We are very glad to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team. We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.
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Anthony H wrote a review Yesterday
Plano, Texas1 contribution
They cater to your every need!!! All the staff were so wonderful,kind,and made you feel incredible!! the best!!1 Nelson Calixto rocks!!! This was the best vacation ever!!! Me my wife 3 daughters and my youngest daughter's husband we're all blown away!!!
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Date of stay: April 2021
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dansuerth wrote a review Yesterday
Chicago, Illinois1 contribution
Great place a must stay. everything from staff to restaurants to shows. Every thing about the resort was beautiful and super clean.. My only complaint is I only booked it for 3 nights. It went by to fast we were so sad to leave.
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Review collected in partnership with this hotel
Date of stay: May 2021
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julesbearz wrote a review Yesterday
Boston, Massachusetts2025 contributions620 helpful votes
+1
Nine years later, we are finally back “home” at EPM for what was our 5th trip (8th Excellence trip). As we entered those magical doors, were greeted with a glass of bubbly, and smelled that wonderful scent, we were already asking ourselves, “What took so long?” Within minutes, we were brought to the new EC lounge to check in. My husband went and ordered us some of those famous Magnaritas (they are really good) made by the talented Job. Arriving early, we knew our room wouldn’t be ready, so we had packed our suits and made our way to get some lunch. Both the Grill and Lobster House had waits, so we went to Toscana. While the food was good (except the pizza), our lunch took almost two hours. Luckily, it was the only lunch that took so long. At 3pm, we made our way back to the EC lounge and our room was ready- 8069, EC swim up in building 8B (which is exactly what we wanted). We LOVED having the swim up. It was a hangout place every afternoon after being at the beach every morning. Erick and Antonio were our pool concierges (who created a wonderful towel art for my husband’s birthday). Sergio was our favorite pool server anticipating our next drink order and Martha is a fantastic bartender, making me my skinny margaritas (both cucumber and watermelon were my faves). As an early riser, I saw every sunrise and never had an issue getting a spot on the EC bed. As mentioned, the Bali Beds go early and while I could have had one each day, I only opted to get one our last two days as I had too much sun and needed some shade. We were well taken care of by the wonderful beach concierges: Emilio and Manuel. Drink service was frequent with a wide variety of servers over the days but most noticeably Hugo Ceasar and Armando (trainee). We were there only five nights so we ate at Agave (still one of my favorites), Basmati, Chez Isabelle, and Magna (twice). We had reserved the wine room at Chez Isabelle for my husband’s birthday and we didn’t like it as much as at ERC so wouldn’t do it again. However, the food was good. Our best meals were at Agave and Magna (the cauliflower soup is that good!). Our first time was with Angel, and he is quite a character! We were sad he wasn’t working our second night. Most nights before and/or after dinner, we would stop by the Martini Bar to witness the magic of Cesar and have a few of his speciality martini’s (try the watermelon basil). Lunches were either Grill, or Lobster House and we were well taken care of every time by Guadeloupe, Jose, and Miguel. Our favorite dishes were the ceviche, calamari, snapper, fish tacos, and eggplant app. We enjoyed every meal. We are not big breakfast people so we had room service twice and never went to any of the restaurants. Room service was good, served hot, but took 45 minutes (like they quoted). We really liked our deck so this was a treat to eat out there! We did not hit many shows but did make a point to see Claudia Trevino with her band, however, we only saw about ½ hour because the rain came in. She is a must see! The other must see is the Silent Disco! I always make a point to participate in this activity and it did not disappoint. The rain brought it into the stage area and my husband HAD to get up there! We had so much fun! My husband used the gym for a few days, and I really enjoyed the Yoga classes held at the X lounge. We took walks both ways along the beach (at least go as far as the swings) and it was amazing to see how much the area has grown! This was a short trip for us so our main goals were to enjoy the sun and relax. Our friends joined us who had never been there before and they loved it! Many times during our stay we ran into the new guest service manager Aracely Pech who we remembered from ERC. She always remembered us every time she saw us and is truly a delight! We also met the new GM Pablo while hanging out at our swim up and enjoyed conversing with him. Our only two critiques is the location of the Excellence Club lounge. We missed having it right outside the room. Normally in the morning, I like to go get cappuccinos and danish. Aroma (which is fantastic by the way) always had a long line in the morning, so I had to ride the elevator to the 3rd floor to the EC lounge to get cappuccinos and bring them back (they did not have any snacks at all). Because of the location, hardly used the lounge at all where in the past, we would stop in quite often. The old lounge is now a cigar bar and hardly anyone was in there. Move the EC lounge back to where it was and just keep Magna there! Also, we never met our building concierge. We literally saw him approach many people but never us. We heard him on the beach the last day approaching new people and telling them all he could do for them. I needed help in getting our Covid results and Manuel at the beach helped me find a different concierge who helped me. Due to Covid, there were some minor things missing but nothing worth mentioning. Overall, this was a fabulous trip and we can’t wait to go back!
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Date of stay: April 2021Trip type: Traveled as a couple
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PRICE RANGE
US$365 - US$772 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
450
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.6 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.