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Excellence Playa Mujeres

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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 04/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 15 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, Spanish
23739Reviews3890Q+A100Room tips
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AndyOBear wrote a review Yesterday
1 contribution
I am picky. This place was perfect. They say ‘no’ to nothing - only ‘yes’! And with a smile. Services and facility were amazing. Very high standard. Felt safe there. Food is out of this world. Cant wait to go back for round two.
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Review collected in partnership with this hotel
Date of stay: June 2022
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jasond280 wrote a review Jul 2021
Valparaiso, Indiana169 contributions108 helpful votes
+1
Hotel's Favorite
Just finished a 5 night stay in a rooftop terrace with excellence club, building 8 Room: we loved it. The room was clean in great co condition. We didn’t use the roof top as much as we thought but it was a nice place to relax later in the afternoon. I’m not sure we would pay the extra again for the RTT but it was great to have. The bed was very comfy compared to other Mexican resorts Grounds and pools: absolutely gorgeous, clean and well manicured. Zero complaints. We didn’t spend a ton of time on the beach but there was some seaweed but nothing excessive. Food: I am by no means a foodie and can be picky sometimes but we loved the food. Flavor market was probably our favorite. The meat and cheese board was perfect. We had agave our last full night and it did not disappoint. I had chicken flautas and wife had fajitas. Both had great flavor. Other restaurants we hit up were, spice, magna, lobster house. For lunch we did pizza multiple times by the main pool and it was delicious. Las olas had great food and speedy service for a snack by the pool Drinks: we drank way too many! I drank a lot of mimosas and icebergs that were all tasty. Wife had a lot of mojitos. We had no issue with them not being strong enough. Spa: did the hydro therapy (kinda different but kinda fun) also had a 70 minute couples massage that was perfect. No complaints except maybe the price lol Service: by far the best we have ever had at an all inclusive. Drinks constantly being brought to us, rarely had to actually go to the bar. All very friendly and happy to help. Only real negatives: had to go to second choices for dinner a few times because we didn’t double check what nights they were closed. No biggie. Steaks at all inclusive always disappoint compared to us steak houses. Not a huge deal as I expected that going in. Just don’t get your hopes up. We have done all inclusive 5-6 times previously including sandals. In our opinion it blew sandals out of the water from top to bottom. We would definitely book again
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Date of stay: July 2021Trip type: Traveled as a couple
5 Helpful votes
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Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 30 Jul 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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MM_On_The_Go wrote a review Yesterday
Portland, Oregon3 contributions1 helpful vote
We were greeted with sparkling wine as we stepped through the front doors. After a quick check-in, we were escorted to our room. Along the way, Daniel pointed out restaurant and pool locations. Note: the mobile app is easy to use for restaurant hours and locations along with daily activities. We took advantage of the water toys offered by Aqua World. Tony took us out on a hobi cat to see the sea turtles! All in all a wonderful time. Beautifully maintained and clean resort! Amazing dining choices, all with delicious food! Excellent friendly service! We will be back!!
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Review collected in partnership with this hotel
Date of stay: June 2022
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ConnorCene wrote a review Yesterday
North Royalton, Ohio1 contribution1 helpful vote
There is not a bad thing I could say about this place. After being there only an hour, my wife made a comment "I feel like I am in Heaven" and she was not wrong. From the service, to the food, to the beaches and more, there was not a single thing I could complain about. It was so much fun, we didn't have to lift a finger the whole stay. The only thing i wish we could do was stay longer, we will be back and hopefully as soon as this year or next.
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Review collected in partnership with this hotel
Date of stay: June 2022
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1 Helpful vote
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Kelly C wrote a review 5 Jul
Flower Mound, Texas13 contributions31 helpful votes
WARNING - thus resort received a double booking for me from an online travel company, now they are treating the second booking as a no-show even though when I checked in they promised to fix the situation and said their business office would refund me. I am 2+ weeks out and they are still holding $1600 that belongs to me. Literally an online glitch. I’ve been on with Amex and them daily. I hate to give them a bad review because the people were amazing and the resort is so nice, but I would not stay here again. There was also a couple checking in when I was checking out and their suite had been given away. As wonderful as the people are who work here the management of the business is seriously flawed.
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Date of stay: July 2022Trip type: Traveled with family
1 Helpful vote
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Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to bring your discontent to our attention. The resort or staff is unable to modify any reservations, especially those made thru a partner. We kindly recommend that you contact the company who you made the reservation with and continue with them. We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Please, receive our warmest regards from The Excellence Collection.
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Keisha A wrote a review 5 Jul
Brooklyn, New York21 contributions10 helpful votes
+1
We went to Playa Mujeres Excellence for our one year anniversary and it did not disappoint. As soon as you walk in the amazing scent hits you and the ambiance and modern look of the resort will also stand out to you! We loved our room, it was a junior suite and we really didn’t need anything more since we were out at the pool and beach the majority of the time. The drinks and food were amazing and the staff never hesitated in making sure you were always hydrated. We loved visiting the The Grill for lunch and the Lobster House for breakfast. Three workers at the Lobster House during breakfast time that stood out to us was Miguel (older gentleman and wears glasses) and Guadalupe, the young woman Abigail was also very sweet and caring! The two gentlemen were not only hilarious but very personable and great to talk to. It was also nice to have the option to tip those who went above and beyond so make sure you have some cash on you but the workers will also have change you can ask for. We visited Spice, The Lobster House, Basmati, THE BEST INDIAN FOOD, The Grill, the Food Shack, THE BEST HOT DOGS and Aroma. You will not be disappointed. Entertainment was also a lot of fun with live shows and a DJ. The African Acrobats were really talented as well. All in all this trip was worth it and I will be back again with family or friends!
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Date of stay: July 2022Trip type: Traveled as a couple
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Amy B wrote a review 5 Jul
2 contributions1 helpful vote
We absolutely love Excellence! The service is unbelievable all around the resort! Two of our favorite employees are Alfonso, the tennis instructor and Caesar, from the Martini bar! Cant wait to go back!
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Review collected in partnership with this hotel
Date of stay: June 2022
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cwring95 wrote a review 5 Jul
1 contribution
Awesome place for our honeymoon and the resort exceeded our expectations in every way possible! The food was fantastic and the bars were incredible. Each one of the staff members greeted us with a smile! We will definitely be back again soon.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Paul C wrote a review 5 Jul
Charlotte, North Carolina195 contributions83 helpful votes
+1
We booked our trip to EPM in March. We enjoyed reading and learning from everyone’s feedback as we counted down to our stay. And now… we can share our impressions! We’ve typically been cruisers. This was our first visit to an all-inclusive resort. We are so glad that we selected this one. From the start… the staff was outstanding. Friendly, responsive and fun. It definitely makes a difference. We stayed in a swim-up suite. It was one of the prettiest places that we’ve stayed. It was clean and comfortable. We enjoyed relaxing in the water by our room after a long day at the main pool. We had so much fun at the main pool. It is a good idea to head over early to claim your desired chairs. If crowds are not your thing – then you have so many other pool locations to enjoy or places on the beach to relax. We thought the bar staff and pool-side servers were great. David always was ready to make a gin & tonic for me. Our favorite restaurant was the Flavor Market – so many different things to try! I’d say our 2nd favorite was Spice. Very good sushi. We enjoyed the Lobster House and the Grill as well. We ate breakfast each morning at Toscana’s buffet. So many choices that we were never disappointed. Aroma has gelato and other desserts. Revive Juice bar was very good. Martini bar was always fun. We might not have cared for everything that we tried, but that is why you try things. All in all – we thought the food and beverages were very good. Using Seasons for the safe & secure transportation to/from the airport. It was quick and easy. Highly recommended. Pro Tips: • Bring your own straws if that is how you prefer drinking your beverages • Bring your Yeti type cups for your drinks. It is Mexico. It is hot. We enjoyed having our beverages stay cold longer. • Try the Water Zumba...Marco is so much fun. • Bring cash for tipping. USD is fine. These folks work so hard. Our last half hour at EPM – we decided to go to the Martini bar for one last beverage. We order two tropical drinks. Our bartender Ana made the best drinks. She was so sweet asking about our time at the resort and wishing us well until we returned. We will return…..
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Date of stay: June 2022
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Frank13248 wrote a review 5 Jul
Miami, Florida19 contributions20 helpful votes
We just got back from this resort after spending 8 days there. The resort is gorgeous and it is impeccable clean. The staff is really on top of it. The rooms were immaculate clean and they all have been sanitized, the bed and pillows were very comfortable. The food was incredible delicious, I recommend the Italian, the French, the Hibachi, the Grill and my favorite one the Lobster. We ate at the Lobster 3 times, that is how good it was. I am picky when it comes to food, but this resort has been the best when it comes to delicious food. Their staff is extremely friendly and they will go out of their way to please you. The night shows are expectacular, specially the African one. I highly recommend booking through them directly because they have their own private transportation and it is free, very nice and clean SUV. The only reason I didn't give them 5 stars is because of their limited premium drinks. The only premium Vodka they had was Tito's and Black Label, however not all the bars had it. However, I must give them credit because they went out of their way and would get for me. We love to have dinner with a nice bottle of red wine, the wine that they had was a cheap one Concha y Toro. I was also disappointed with their beer, they only had Dos Equis (XX). They told me that they have had a hard time after the pandemic getting premium liquor, but I guess it has been easier getting the cheap ones. Their drinks was the only letdown I had especially being an upscale resort.
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Date of stay: July 2022
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PRICE RANGE
US$437 - US$587 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
450
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.7 km), Playa Norte (5.9 km), and Rafa Nadal Tennis Centre (3.2 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Capricci Pizza & Sfizi, Hiroshi, and Geisha Valentina.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have airport transportation?
Yes, Excellence Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.