Amazing staff. This is our second time here and everyone goes out of their way to make you feel welcome. Alex, the beach server, Hugo and Manny the pool bartenders were all so friendly. The hostess at El Mar, Viridiana and the chef Ricardo made us delicious fried fish off the menu on our last day, and it was so fun, and the server Angel Oy was great as well! We're definitely coming back!
This vacation was our 2nd time at Beloved (our previous stay was in 2017 and we've also stayed at Excellence Playa Mujeres in 2011) and it was just as good as our first trip. During our 4-night stay we loved our swim-up suite (#305). Michel was our poolside waiter and checked on us constantly. My husband's favorite restaurant this time around was Le Bisou (try the Lobster Vol Au Vent) and mine was Lupita Steakhouse (don't miss the mushroom cream soup). Our hydrotherapy session with Gabriel was fun and relaxing. My muscle-soother massage with Juanita was amazing!! Juan at the Lobby Bar made incredible drinks for us every night. Our favorite nightly entertainment was Black Jam - Acoustic Rock Duet. They are so talented!! Sushi at the Lupita Lounge was amazing. I will add that Beloved and their staff are very good with Covid protocols. Every staff member wears a mask at all times. Hand sanitizer is everywhere and offered to every guest when checking into every restaurant. Covid tests for departure are fast and easy. Our only issues had to do with other guests. Loud, obnoxious, "party" people who clearly did not read about Beloved before traveling. My husband and I speculate that EPM was fully booked and those people were referred to Beloved instead, not realizing the 2 resorts are completely different in atmosphere. I heard some guests complain about the lack of outdoor music or nightly entertainment - they considered Beloved "too quiet" and "boring". In the future I hope both Excellence and Beloved will make their differences more clear. All in all, we had a wonderfully relaxing trip. Beloved is our favorite place to visit and we can't wait to return.…
4th time here and it was great as always. Employees are so friendly. Want to recognize Mex at the front door, alex and Francisco at the pool, hugo and Manuel at pool bar, Donaldo at the taco stand. They made our trip great
If you are looking for an adults only, all-inclusive resort that is full of breathtaking views, incredibly kind and caring staff, and some of the tastiest food you’ll ever eat, then look no further than Beloved. My husband and I went to celebrate his 40th and it felt like our entire trip was one long birthday celebration. Indeed, as a gay couple we were cautiously optimistic that we would feel welcomed and have a good time. Boy did we underestimate Beloved: we felt all the love and kindness and had a fabulous time!! Book your next trip to Beloved and let the sunny beach and gentle waves soothe your soul.
we truly enjoyed our whole trip. I would highly recommend this place to others. The room was very clean. Service was attentive. The Spa was rewarding. Food was inviting the eyes and pleasing the taste buds.