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Sisu Boutique Hotel & Spa

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Ctra. N-340 Km 173, 29660 Puerto Banus, Marbella Spain
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Traveler (175)
Pool & Beach (27)
Dining (10)

About

#3 of 4 hotels in Puerto Banus
Location
Cleanliness
Service
Value
The hotel is situated in a privileged location just one kilometre from the beaches, bars, designer boutiques and restaurants of Puerto Banus which although only a short walk or shorter taxi ride away is far enough for you to relax in peace. The reception is open twenty four hours and secure parking underneath the hotel is complimentary. The hotel has 62 twin-bedded rooms and 2 luxurious themed suites (Moulin Rouge and Scarface).
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Rooftop terrace
Baggage storage
Wifi
Hot tub
Outdoor pool
Restaurant
Poolside bar
Rooftop bar
Concierge
Currency exchange
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS

Location

Full view
59Somewhat walkable
Grade: 59 out of 100
52Restaurantswithin 1 km
1Attractionwithin 1 km
512Reviews26Q+A58Room tips
Traveler rating
  • 157
  • 95
  • 73
  • 48
  • 139
Traveler safety
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Popular mentions
Lucy L wrote a review Oct 2021
Poulton Le Fylde, United Kingdom12 contributions8 helpful votes
Had a booking cancelled last September due to a fire at the hotel. Despite the fact the hotel BURNT down and having a free cancellation policy anyway they would not refund our booking! Absolute madness. After months and months back and forth with my credit card company and them trying to get in touch with Sisu, I got a refund but only through my credit card company once I asked for a letter of deadlock for the financial ombudsman. Sisu should be ashamed - they are thieves.
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Date of stay: September 2021Trip type: Traveled with friends
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Lauren I wrote a review Apr 2021
1 contribution1 helpful vote
My friends & family have all Booked for the weekend of the 6th-9th of may for my hen considering your hotel went on fire and we had no communication after a number of Messages & our flights have been cancelled so it is absolutely impossible to fly out due to the restrictions and COVID it is absolutely appalling we have raised a claim and they have have declined with no reason when it is out of our hands and not our fault absolutely disgusting do not book this hotel avoid at all costs they will take your money !!!!!
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Date of stay: April 2021Trip type: Traveled with friends
1 Helpful vote
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Suzanne M wrote a review Mar 2021
Thurso, United Kingdom8 contributions8 helpful votes
Booked Sisu for my sister-in-laws hen party but due to the coronavirus outbreak we were unable to go. When I first contacted Sisu to discuss a refund, I was told to wait and see how things unfolded, which was understandable as everything was up in the air due to the pandemic. As it got closer to our booking date, our flights were cancelled so I contacted Sisu again to request a refund as we knew we were unable to travel. No response. I have since contacted Sisu over 10 times and the only response I have received was to say “we can’t speak with you as you are not the lead guest on your booking” (as I had put the Hen’s name as lead guest). Truly appalled by this lack of customer service, daylight robbery!!!
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Date of stay: July 2020Trip type: Traveled with friends
1 Helpful vote
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dunjoa wrote a review Mar 2021
2 contributions2 helpful votes
Still awaiting £950 refund from April 2020. No contact with hotel at all nobody answers . I accept there has been a fire but surely the insurance would of sorted this by now. Can you please let people know when their refund will be gi en back.
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Date of stay: April 2020Trip type: Traveled with friends
1 Helpful vote
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Hannahjayne5 wrote a review Jan 2021
Essex2 contributions2 helpful votes
Like many of these reviews i am awaiting a refund from a holiday booked during the pandemic. i have had radio silence from the hotel for over 6 months. Do not book this hotel, they are unreliable and have terrible customer service skills Like so many i am entitled to a full refund and they are refusing to comply, or even reply!
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Date of stay: June 2020
Service
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PRICE RANGE
US$66 - US$272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sisu boutique hotel and spa, sisu boutique hotel marbella
LOCATION
SpainAndaluciaProvince of MalagaCosta del SolMarbellaPuerto Banus
NUMBER OF ROOMS
73
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Frequently Asked Questions about Sisu Boutique Hotel & Spa
Which popular attractions are close to Sisu Boutique Hotel & Spa?
Nearby attractions include Ocean Club Marbella (1.1 km), Horseshoe Pub (0.6 km), and Centro Plaza (1.1 km).
What are some of the property amenities at Sisu Boutique Hotel & Spa?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Sisu Boutique Hotel & Spa?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Sisu Boutique Hotel & Spa?
Conveniently located restaurants include Alabardero Beach Club, D-Wine Restaurant, and Cafe Yanx.
Are there opportunities to exercise at Sisu Boutique Hotel & Spa?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sisu Boutique Hotel & Spa have airport transportation?
Yes, Sisu Boutique Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sisu Boutique Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Sisu Boutique Hotel & Spa?
Many travellers enjoy visiting Iglesia Mayor de la Encarnacion (2.4 km) and Iglesia de San Pedro (1.7 km).
Is Sisu Boutique Hotel & Spa accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.