Cabanas Luxury
Av. Boulevard Costera #156, Bacalar 77930 Mexico
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$195
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Bathroom (2)
About
#8 of 10 villas in Bacalar
Location
Service
Value
Cabañas Luxury is an avant-garde Hotel that integrates nature with architecture, contributing to the care of environment, as it is a sustainable complex designed to meet that need, full of romance and charm.
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Property amenities
Free parking
Pool
Restaurant
Bicycles available
Boating
Taxi service
Mosquito net
Non-smoking hotel
Hot tub
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Private check-in / check-out
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Room features
Air conditioning
Housekeeping
Room service
Bottled water
Clothes rack
Private bathrooms
Walk-in shower
Bath / shower
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
Spanish
Location
53Somewhat walkable
Grade: 53 out of 100
11Restaurantswithin 1 km
1Attractionwithin 1 km
Av. Boulevard Costera #156, Bacalar 77930 Mexico
Name/address in local language
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This was the worst hotel we have ever stayed at. My family and I travel very often but this has to be the worst experience we’ve had. The website made it seem that we would have a beautiful room with a direct access and a view of the lagoon but when we arrived, it was nothing of the sort. You have to cross the street to get to the lagoon and you can’t see it from the hotel. False advertisement! When we told the manager about this he said there was a “private club” with private access to the lagoon. It was about a 5 minute walk from the hotel to the “club” and it wasn’t a club at all. They had a few chairs and kayaks, and it’s next to someones house, not private at all. It really just seemed like a backyard, not a club at all. One of the beds had stained sheets and a fingernail, there were cob webs, and it wasn’t very clean overall. There is a sign asking you to turn the ac off when you’re not in the room but if you do that, it will feel like an oven when you come back. They provided us with one roll of toilet paper for four people. There were several windows with curtains that didn’t fit, they were far too small, we could see people outside which means they could see us. My daughter could see right into another room from the top bunk. No privacy. We didn’t eat at the restaurant because they had weird hours but I highly doubt it would’ve been worth it. There wasn’t much stuff, we were attended by one guy most of the time and he was fairly nice. Overall, we do not recommend this place. 0/10. …
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This place was absolutely not what I expected! Customer service was terrible! Rude, disrespectful, vulgar all you can think of. The only reason I decided to stay was so I would not lose my money because they were or willing to return my money. I showed up and they had sold my suite to soMeone else bc I didn’t arrive at 3pm when no where on the policy states if you don’t arrive by three the room will be cancelled! I have stayed at many places and traveled many times and never have I ever experienced this. I would never recommend this place. They search your room as your a criminal. There is no privacy with the bathroom and room nothing at all. The water is so dirty around the bedroom! They took my money never reimbursed me for the suite I originally paid for! Very disappointed and disgusted…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This place is not for you if you value privacy. There is only a privacy wall between the bed and toilet, so unless you like doing your business in the same room as your travel companion, it's not great. The rooms are basically a glass box with billowing white curtains, so we felt quite exposed, even with them closed. It's the smallest double bed ever. I travelled with a girlfriend so we naturally hug the edge of the bed when we have to share, but in this bed, we were still crashing into each other. The plug sockets are few, and in daft places if you want to charge a phone. The property is on the other side of the road to the lagoon. Whilst we only ate Breakfast, we spoke to the chef (Gordan Ramsey and Jamie Oliver trained) and the menu sounded lovely. I'd say the property is ok for short stays without children, but there's nowhere to put clothes and there is water and weird, uneven floating steps all over the place - definitely design over function and a nightmare for children or the disabled.…
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Date of stay: April 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We check in with a young lady at the front Desk was nice in all of our stay she was a helpful person It looks like a luxury hotel but there’s no coffee machine, Tv, bellboy to help you with luggage No SAFE in the room or front Desk Breakfast Is from 7-10 but if you were up at 7:45 the cook might not be in the mood to serve you coffee or breakfast even if you patiently waiting he coment so upset why don’t I go back to sleep awful service There was an older lady at the front Desk probably the owner she had the worse mouth Arguin with staff members about over buying tortillas like if it was a grocery store Do NOT Stay here not worth the money SERVICE IS WORSE Then a motel
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Date of stay: April 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
...that we have read other reviews just when we were there! In fact we have experience the same of many others: a place that it's absolutely outpriced for the experience it offers to Customers. The manager (Leo) is trying to keep things together, but the whole staff is just a disaster. They are simply uncapable (kitchen is really unacceptable), unwilling (nobody speaks 1 word of English, but even using our Spanish-Italian they neither try) and some even impolite (reception lady should simply not work in contact with normal human being) Coming to the place itself common spaces are fine and some rooms even beautiful, but this was not the case of our Family room... which was quite standard with a not well cleaned bathroom. Bacalar is just an amazing place, threat yourself better than how they do here!…
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Date of stay: December 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
This review is based on the room that I had as there are various types. The room was small but nice decor. Nowhere to really put your stuff but ok for one night. I put very good but it’s good and above average. The breakfast that was included was good. Ask for a room on lower floor as the top is a palapa. Make sure you have mosquito repellent if you are on the balcony or lobby area at night. Friendly staff. I found the rate quite high but I did not choose it. They have a pool as well.
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Date of stay: November 2018Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
For 140 usd you will expect to have nice bath compliments ... well guess what was not soap on the bathroom and the answer from the front desk was.... we don't have soap at the moment!!! How i am going to wash my hands and everything else? Rooms are nice but they could be more attentive and improve service. Same price i am sure they are more options. The staff is not friendly at all. Good for selfies, that's all!
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Date of stay: March 2018Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
This place is a failure. Nice swimming pool and very neat gardens but this is the only thing. The room is minimal with no closets. The shower has no glass and the wc no door = no intimacy. It is totally overpriced. But the worst is the food service. 1 hour and a half for a bad breakfast and on top of that the people at the kitchen look at you as if they want to kill you if one complains. I would never recommend this place.
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Date of stay: March 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Good place, Saul, the owner was very attentive, Belem at front desk was very friendly, food was very good, the place is nice. The rooms has some improvements to do like the hot water and air conditioning, but our time there was good. They were very helpful and friendly people with us. We would stay there again if we visit Bacalar.
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Date of stay: November 2017Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It could have been a quite nice ressort. But for this it should improve standards. Waterpump of the pool didn’t work. Instead of telling me simply they just kept quite. I recognised it after I jumped in. The moscito-net in the room was simply to short. A huge gap between the bed and the net remained. The most annoying thing was the water supply. Couple of times the toilette didn’t work. Even early in the morning at 6 a.m. which could be very embarassing in a room with others. However with some nice words of regrets it could at least left a better feeling. But instead the office were not very polite. Important to not that the workers who tried to fix the issues and the laundry girls were all quite nice and committed. The office didn’t speak english. So room for improvement I would say. …
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Date of stay: October 2017Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
$171 - $278 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooBacalar
NUMBER OF ROOMS
10
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Frequently Asked Questions about Cabanas Luxury
Which popular attractions are close to Cabanas Luxury?
Nearby attractions include Estromatolitos (0.2 km).
What are some of the property amenities at Cabanas Luxury?
Some of the more popular amenities offered include a pool, an on-site restaurant, and free parking.
Which room amenities are available at Cabanas Luxury?
Top room amenities include air conditioning, a mosquito net, and a walk-in shower.
What food & drink options are available at Cabanas Luxury?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
What are some restaurants close to Cabanas Luxury?
Conveniently located restaurants include Bertilla Lagoon & Beach Club, Baraka Bacalar, and Balik Mexican Cuisine.
Are there opportunities to exercise at Cabanas Luxury?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to Cabanas Luxury?
Many travellers enjoy visiting Fuerte San Felipe Bacalar (2.6 km).