Reservation by Ms Aira was a breeze. Check in - Queue took a while bec there were a lot of guests to checkin over the weekend. But when I got to the desk, Cj was able to transact smoothly and was also fast. The room was spacious and has a great view of the lake. My kids specifically enjoyed the couch while looking at the lake. Guest service center requests were fast to get resolved. The pool was also nice and it’s also good that most of the guests knew to social distance. The pool attendant and Philip the PA were both attentive and cheerful. Dining at the misto was also fine. Main course tasted fine as well, tho the cookies/pastries could get better ;) My son took his online class while at the hotel and Sir Arnold was generous enough to grant us late checkout so we won’t have to hurry preparing. Checkout was again fast. My family would definitely go back. :)…
This hotel exceeded my expectations. Not only they provided us the best customer service but this hotel made sure that the room was always clean. However, there are moments that our mini requests like bucket of ice is being forgotten or was not given to us on a timely manner.
Upon arrival, we were asked to wait an hour for the room to be ready. The hotel was able to accommodate all of our requests. Unfortunately, we werent able to use the pool because the staff failed to advise that a schedule must be made at the reception. They served plated breakfast; although, I think they should at least offer a menu selection. Overall, it was a good experience for what we have paid for.
Hope they will ask the customer their preferred breakfast upon check in so they woild jnow if customer has food intolerances. They served us what they have and thats hotdog and egg for breakfast not worth it for the price we paid. Thought that the free breakfast is buffet style but due to pandemic they limited it and we cant choose any.
We availed of Seda Nuvali’s weekend staycation package. Inclusive of breakfast and family dinner, it was a great deal for a big group like ours (8 adults). Although reservation was a bit slow, hotel check-in was straighforward. Only the pool and gym facilities are open due to the pandemic, and reservations must be made prior to use to avoid crowding. The restaurant was also not crowded for dinner, but breakfast takes a while, so the option to take out food to rooms is a great idea. However, better if guests can call in to have it delivered instead of having to pick it up on the hotel restaurant. Misto also serves great food, although our dinner took a while before it was served. Not much activities in the area except malling, since lake activities are currently prohibited. Overall a great experience, will recommend!…
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