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4.0
#2 of 6 hotels in Kriens
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The ibis Luzern Kriens Hotel is situated at the foot of Mount Pilatus, in a peaceful yet central location. Lucerne city center, Kriens and Mount Pilatus are a 5-minute train ride away, offering a whole host of activities all year round. You can reach Mount Titlis and the surrounding ski areas in 35 minutes. The hotel is ideal for a city break or longer vacation, and there are many restaurants nearby. It has 69 rooms, a bar serving snacks which is open 24/7, chargeable parking and free WIFI access.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This particular property is located at a distance from the Luzern main city area and the Luzern Station. It takes 10 - 15 minutes drive to reach the hotel from Luzern Station and located in an area where you have nothing much. But no complains for that considering the price you pay, the rooms available and the helpful staff. The nearest train station (Mattenhof) takes you about 7 - 10 minutes walk from the hotel and a short ride takes you to Luzern Station. There is a bus stop in about couple of minutes walk from the hotel from where you can reach the cable car Station for the trip to Mt. Pilatus in about 10 minutes.
The hotel is just like any other Accor Hotel Ibis property. The check in is smooth and rooms are comfortable with almost everything you can expect from an Accor Ibis category hotel. Some of the rooms do have the wonderful view of the hills while ours were facing the road. The USP of this hotel is their staff, always ready to help with a smile. The wifi was complementary and the speed was decent. An electric kettle is available at a deposit from the reception.
There are number of restaurants just adjacent to the hotel and a McDonald in 5 minutes walk. Breakfast served is decent enough and with sufficient offerings for everyone. At the price offered I would recommend this property.
The only downsize is the location. If you opt for the hotel you are actually at a distance from the many Luzern city area which includes the Chappel Bridge, Luzern Lake from where you get multiple scenic rides, the Lion Monument and the Luzern Station. To reach the City area you have to either take a train from Mattenhof station or a bus or costly taxi ride. Once you reach the Luzern Station, you can cover everything by walk. There is a tourist office in Luzern Station from where you can book the usual tours.
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Date of stay: October 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded May 14, 2020
Dear Supreet L, Thank you very much for your review and recommendation on Tripadvisor. We all are very pleased to see that you've appreciated the very friendly assistance of our staff. It's also very nice to see that you've enjoyed your time in Lucerne. We hope that the current situation will finish as soon as possible and we will have the chance to welcome you again. We look forward to it and wish you all the best. Sincerely, S. Samil Benli - General Manager
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This hotel exceeded our expectations. The room was spacious, clean and the shower room a decent size too. Grateful to have hand towels as well as bath towels (some Ibis of this grade provide only bath towels). Most welcome was the small fridge and the kettle. So lovely to be able to make a hot drink whenever we wanted. Plus of course the superb view of the mountains.
We had a warm welcome at reception. Svetlana was able to explain was was available locally, gave us a map and the Luzern visitor cards which gave free use of trains and buses within Luzern (zone 10).
We used Kriens Mattenhof station to the centre of Luzern, but the 14 bus is another option. The trains are frequent and the journey only takes 4 minutes. The area around the Mattenhof station is under redevelopment, so it was good to be sufficiently distant for noise from building works not to be an issue (a short walk). There are shops, cafes and restaurants in this area. We liked Jack's Cevap house for casual dining. The Migros supermarket is great for picking up milk and other provisions, but note they don't sell alcohol (there is an Aldi store in the area).
The hotel is on the edge of a commercial zone and an established residential one; we looked over family homes. We found it to be quiet and were pleased we'd chosen this for our three-night stay.
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Date of stay: September 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded Oct 7, 2024
Dear A5091Vlkayw, Thank you so much for your very positive review on Tripadvisor. It's such a pleasure to see that you had a wonderful stay at our hotel and were satisfied with the services we provided. Thank you also for your compliment to our staff. I will of course pass on your kind words to them. Thank you again for your perfect review and we hope to see you again at the Ibis Luzern-Kriens. Sincerely, S. Samil Benli - General Manager
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The hotel is located away from the centre next to a residential area. There is paid parking in an underground car park which gives you access to the hotel reception area - just remember to get your ticket when you check out. The rooms were comfortable with plenty of space and we had a lovely view of the mountains. The amenities are all here and the breakfast was nice.The staff were welcoming and friendly. However, it does appear expensive compared to other Ibis hotels which is why I have given it just 3 stars overall.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded Apr 24, 2024
Dear short_scuba_diver, thank you for sharing your feedback with us. We are delighted to hear that you found our hotel conveniently located and enjoyed the comfortable rooms with a lovely view of the mountains. We appreciate your kind words about our welcoming staff and the nice breakfast. Regarding the pricing, we strive to offer competitive rates in line with the local market and the services we provide. We hope to welcome you back for another pleasant stay. Warm regards, ibis Luzern Kriens
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Made a last minute reservation while traveling through Switzerland because it was right off of the highway and seemed easy to reach. Booked a three person room for two adults and a small child. When we arrived, we asked about parking and they said, it's underground and explained how to get there. There was no mention that it cost anything or furthermore that they charged by the hour! We only found this out in the morning upon check out - and the parking in an empty basement garage (shared with the media mart) turned out to be 13 €. The morning guy explained "everyone charges for parking now." Uh no dude, not at office parks located off the autobahn. And not when you don't tell people ahead of time.
As for the room. The hotel is in an office park, so I wasn't expecting a view or anything special. What I was expecting (in 2021) were electrical outlets - maybe even a USB port or two - basically enough that I could charge two cell phones and a power pack and enough towels that three people could shower and wash their hands. What I found was not that. We had two towels, no hand towels, no bath mat (and unreliably hot water) and ONE electrical plug that was no where near the bed. Look, it's an Ibis, right? But it wasn't the lowest level Ibis, is it too much to expect the ability to charge a cell phone? I guess so. Good side: it appeared clean.
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Date of stay: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded Sep 30, 2021
Dear advade, Thank you very much for staying with us and for sharing your feedback and concerns. We are sorry to hear that you were a bit disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience. Please accept my apologies on behalf of my staff, that you didn't receive any information for the parking charges. For all other issues, we kindly ask our guests to contact our reception team, so we can explain where the electrical sockets are, or bring you more towels etc. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We hope you will visit us again, so we are able to serve you better. We are looking forward to it. Yours sincerely, S. Samil Benli – General Manager
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Close to the highway entrance/exit and even closer to public transportation connections, which is free for the days of stay. The hotel shows its age, it is not exactly new and it shows. The rooms and common areas are austere and the bathrooms are tiny. The rooms, in addition, are not prepared for heat and, at night, they are an oven (with a fan that offers little help). The parking, paid at a reasonable price for Switzerland, is not convenient as you have to park quite far from the door and because of the obstacles installed (has no one thought that people arrive and leave carrying suitcases? so that they do not park in the employee area. The breakfast was good for a Central European country but mediocre for a French hotel.
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Date of stay: September 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is located in a commercial center, slightly away from the main road. There is a large underground parking with direct access to the reception, not to the rooms. The room was modern, clean and of a decent size for and overnight stay. The bathroom is separated, which is always appreciated for privacy. The bed was comfortable. The access to Lucerne center is easy and free with the included travel card for the stay. You just need a 10min walk to the local train station, 2 stops away from the center. Only let down was the breakfast buffet, which we found less appealing than the previous ibis - budget - in Zurich airport. Overall it is good, though a little less abondant and variety than expected.
It feels more like a business hotel, and it was not too far to the Pilatus cable car station.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I picked this hotel after reading reviews on Trip Advisor and its proximity to the train station Kriens Mattenhof which is at 10 minutes walking distance. It is just a stop away from Luzern. The hotel was neat, safe for a solo female traveller. Good wi-fi connection. They will charge something called the city tax when you check in. They gave me a local travel card which was valid on local transport. I visited Mount Pilatus from here which is not very far off. Just take a bus, not the train if you wish to visit Mount Pilatus while at Kriens. I made this mistake and wasted an hour waiting for the next bus. The hotel breakfast spread is good, not too much variety, but filling. The staff was generally friendly and helpful. I wrote to them before traveling there to know the best way to get there and I received prompt response on email. The room has a portable fan which was really helpful during summer time. There are a good number of budget food options around like McDonalds, Subway, Migros supermarket, etc. Overall, good experience. Will definitely recommend it.
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Date of stay: June 2024
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Trip type: Traveled solo
Room Tip:Staff here speaks English so language not a problem.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded Jul 12, 2024
Dear anubhambhani, Thank you for sharing your positive experience with us. We are delighted to hear that you found our hotel neat, safe, and suitable to your needs. Your feedback regarding the breakfast spread and the friendliness of our staff is truly appreciated. It is also great to know that the portable fan in your room was beneficial during the summer. We appreciate your recommendation and look forward to welcoming you back in the future. Warm regards, S. Samil Benli - General manager
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The room was clean and tidy. No AC just a fan so if you travel in the summer time, AVOID AT ALL COST! The breakfast is 19 CFR which is very expensive considering it was unreasonably poor with no or very little choice of breads and cheese/ham. The waffles and pancakes were dry and cold. The coffee was actually not very bad. The juice stale and bitter.
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Samil Benli, General Manager at ibis Luzern Kriens
Responded Aug 8, 2023
Dear Passenger57884033611, Thank you very much for your feedback concerning your recent stay in our hotel. I'm very sorry to hear that our services did not meet your expectations, please allow me to express my sincere apologies. Concerning breakfast, We try to put together an all you can eat buffet which offers a wide variety of hot and cold items, including typical Swiss breads and spreads. We will look into our buffet and see if we can make any improvements. We hope to welcome you again and show you actions we took from your commentaries. Best regards, S. Samil Benli - General Manager
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Ended up here unexpectedly due to a breakdown with the camper bus at the Lucerne roundabout, we were 2.5 km from our final destination. I understand why you don't see any Dutch people here, we had the cheapest room at 200 euros without breakfast. Free train travel through the hotel, they were certainly friendly 🤗 luckily we had a nice, rich experience.
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Date of stay: May 2024
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Trip type: Traveled with friends
Room Tip:Je zit overal kortbij heeft zeker z’n voordelen.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had already had the opportunity to stop at this address on the way to Italy. Recently second visit to this hotel located away from the city center of Luzern but very close to the motorways. Nice view from the hotel room but the immediate environment is made up of office buildings, collective housing and a few shops. Parking (from the Media Market) under the hotel charged €13 per night and payable at the hotel. Direct access to the hotel from the car park. Check in provided by Gazi, smiling and professional, but no one at the hotel knows how to speak French. We enjoyed a beautiful, large room with large windows (n° 315). A fridge in the room but too bad the hotel does not communicate its presence. Comfortable bedding. Fast and decent WIFI. Safe but complicated to use. Exterior blackout curtains. Flat screen TV with several French channels (TF1, France 2...). A jug of Brita water in the room. Fan in room since the hotel does not have air conditioning. We had dinner at the steakhouse near the hotel (Kounimatt). A practical and comfortable address.
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Date of stay: October 2023
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Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest,
Yes it's possible. There is 1 large bed + 1 Extra bed in our triple rooms. We can add one folding bed as well.
S. Samil Benli - General Manager
Dear ShaikA36,
Yes we have an underground car park in our hotel with. Costs around CHF12.00 per night. We provide guest cards,which you can use for the public transport within Lucerne.
Remain at your disposal for further information.
S. Samil Benli - General Manager
Dear Vijavip,
You can take a direct train from Zürich Airport to Lucerne. When you reach Luceren, you can take the train S4 or S5 from the platform number 14 until Mattenhof station.(second station) From there you can walk around 7 min to the hotel.
See you soon.
S. Samil Benli - General Manager
There are more places to choose from in the Kriens area.
PRICE RANGE
₱6,371 - ₱8,224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis luzern kriens hotel kriens, accor luzern kriens
LOCATION
SwitzerlandCanton of LucerneLucerneKriens
NUMBER OF ROOMS
69
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
