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Traveler (60)
Room & Suite (42)
Dining (36)
Overview
  • Excellent48%
  • Very good31%
  • Average5%
  • Poor2%
  • Terrible14%
Feb 17, 2018
“まるで、映画のセットのような古民家旅館 It's almost like an old private house like a set of movies”
Jan 11, 2017
“Tranquillity paired with excellent food”
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
3 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (35)
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1 - 5 of 6 reviews
Reviewed 17 February 2018

まるで、映画のセットのような古民家旅館 韓国の大手・サムスンの社長たちや、香港や中国の富裕層、ヨーロッパの旅行者などに愛される黒川温泉の中でもツウな旅館宿。 最も良い点が、 非日常感。 全てを忘れさせるような原風景 秘境の中の、隠れ宿。 料理は、温故知新な和風モダン。 中央の厨房が見えるスタイルで、料理人たちのライブが楽しめる。 遠藤 女将さんたちの、アットホームな雰囲気に癒されます。 It's almost like an old private house like a set of movies It is a ryokan inn in Kurokawa Onsen loved by presidents of major Korean companies · Samsung, Hong Kong and Chinese wealthy people,...More

Thank TripEditorzzzz
Response from SATONOYU-WARAKU, お客様担当マネージャー at Satonoyu WarakuResponded 7 June 2018
Google Translation

経尊日 様   里の湯和らくにご宿泊いただきまして有難うございました! 沢山のお褒めの言葉大変嬉しく思います。 あま...More

Reviewed 11 January 2017

We chose this place to start our new year’s vacation, a choice we do not regret. We barely stopped our car, when multiple staff members were greeting us and handing out umbrellas because of the rain. Our luggage was brought to our room while we...More

Thank aferret
Response from endou, マネージャー at Satonoyu WarakuResponded 13 January 2017
Google Translation

先日は、新年の御旅行を 里の湯和らくにてお過ごし頂き心より感謝申し上げます。 御食事は、事前に御客様よりメール等にて相...More

Reviewed 24 December 2016 via mobile

All the negative reviews are true. The only reason I booked was the photos of the modernized room and one earlier review saying service standards have improved and apologies from Jack Tang saying staff have been replaced. The latest as I understood is that Jack...More

1  Thank Hotabouthotspring
Response from endou, マネージャー at Satonoyu WarakuResponded 13 January 2017
Google Translation

昨年12月 里の湯和らくに御宿泊頂きまして誠に有難うございます。 色々とご不快な思いをさせてしまい心よりお詫び申し上げま...More

Reviewed 2 April 2016

Clearly the service level has changed since 2012 ! My husband and I together with my brother in-law stayed here for 2 nights. We booked western styled rooms. The rooms were both large and beautiful with lovely exposed ceiling beams. The room had a separate...More

Thank AP_JLondon
Response from SATONOYU-WARAKU, マネージャー at Satonoyu WarakuResponded 14 January 2017
Google Translation

ご返信が遅れ失礼致します。 昨年は、里の湯和らくにご宿泊頂きまして 誠に有難うございます。 お食事の件に関しましても事前...More

Reviewed 18 January 2012

When sinking nearly JPY200,000 into a mere two night stay, you typically would expect the service at this ryokan to be immaculate, as the service at most estalishments in Japan tends to be, regardless of expense. As such, I was shocked to encounter hotel staff...More

10  Thank Taro_Tomodachi
Response from endou, front desk at Satonoyu WarakuResponded 2 March 2016

Dear sir/miss We sincere apology to you for this terrible experience. We heard your voice and feel very sorry about our service. We already up our staffs level and all of our staffs were changed. Please forgive us let you had so bad memory. If...More

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About
Amenities
Top amenities
Room Service
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Bar/Lounge
Spa
Details
Price range
US$384 - US$645 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Top resorts Hotel in Minamioguni-machi
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$384 - US$645 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Top resorts Hotel in Minamioguni-machi
Room types
Suites, Non-Smoking Rooms
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Traveler (60)
Room & Suite (42)
Dining (36)
Questions & Answers
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Room Tips
"Both western styled bedroom were great ."
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