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Overview
3.5
8 reviews
  • Excellent38%
  • Very good37%
  • Average0%
  • Poor0%
  • Terrible25%
Mar 19, 2018
“This hotel is a joke !!!”
Mar 16, 2018
“AVOID- Unprofessional and Dishonest”
Name/address in local language
AMENITIES
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Reviews (8)
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1 - 5 of 6 reviews
Reviewed 19 March 2018

Booked this hotel based on the positive reviews in TripAdvisor and pictures on the website. Checked in and given a room in their staff quarters. Room was a dismal bare room with worn out mattresses and dirty tatami mats. Clothing lines ran across the entire...More

1  Thank anniestavertt
Reviewed 17 March 2018

I rarely write reviews but for the few that I do write, they are to commend the excellent services of the restaurants/hotels that I had the pleasure to experience. However, my recent experience with Berg Marukaneya in Nozawaonsen had been so appalling that I feel...More

1  Thank Firsttimer31
Reviewed 6 March 2018

This was our first stay in a Ryokan style hotel and I cannot fault Berg Marukaneya. It is a family run business and we were greeted on our arrival by Sato who spoke good English and was very friendly and helpful throughout our 5 day...More

Thank sjf161
Reviewed 4 March 2018 via mobile

We loved our experience here and Saito-san was very accommodating when we arrived late after being caught at the airport after a snow storm. We were assisted with lift tickets and served a delicious breakfast (both Japanese and Western) every morning! The lodge was immaculate...More

Thank Malanie J
Reviewed 28 May 2017 via mobile

It's close to the skii slope at Karasawa and the equipment rental shop. This hotel is small but warm and clean. They provided delicious and fruitful breakfast. They also helped to buy cheaper skii tickets and reminded us to bring the umbrella out when snowing😉...More

Thank Vita C
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About
Price range
US$139 - US$290 (Based on Average Rates for a Standard Room)
Reservation Options
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Location
Japan > Chubu > Koshin'etsu > Nagano Prefecture > Shimotakai-gun > Nozawaonsen-mura
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Room Tips
"Don't waste your money and time!"
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