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4.0
#1 of 57 hotels in Toshima
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Languages Spoken
English, Chinese, Japanese
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Facial treatments
Parking
Wifi
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Vending machine
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air purifier
Housekeeping
Interconnected rooms available
Room service
Electric kettle
Flatscreen TV
Bidet
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Location
1-6-1 Nishiikebukuro, Toshima 171-8505 Tokyo Prefecture
Name/address in local language
Hotel Metropolitan Tokyo Ikebukuro
1,922 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hotel Metropolitan Tokyo Ikebukuro has garnered positive feedback for its spacious and comfortable rooms, though some guests suggest improvements in soundproofing and decor updates. The atmosphere is appreciated for its comfort, despite the occasional outdated element. Its location earns high marks for convenience, being near Ikebukuro Station and local attractions, with direct airport access.
Amenities are well-received, particularly the comprehensive toiletries and laundry facilities. While opinions on value are mixed, the exceptional cleanliness and service, including a multilingual staff and attentive housekeeping, are consistently praised.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
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We got great Mt Fuji view (make sure to ask for such rooms at the top floor while checking in). Overall excellent service. Except for the service at the OVEST Restaurant, with the menus quite confusing. The prices on the menu displayed on the wall before entering the restaurant and the menu inside are different. Our dinner took so long to arrive on our table. We only wanted a quick dinner, so ordered the Grilled chicken (not the full a la carte meal) as we were very tired from a full day trip to Mt Fuji. Besides, we've just finished a 20 days cruise with Diamond Princess with so much food available and we just wanted a light meal for this dinner. It was quite a surprised when we got the bill, and also we were charged two beers instead of one beer (corrected after checking with the staff)..
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Date of stay: November 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hotel_metropolitan2, 支配人 at Hotel Metropolitan Tokyo Ikebukuro
Responded Jan 16, 2020
Dear Navigator65078, Thank you very much for taking the time to share this review on your recent stay at the Hotel Metropolitan Tokyo Ikebukuro. It pains me greatly to hear about the problems you encountered during your recent stay. Your feedback has been shared with the entire team and appropriate training has been imparted. The Hotel Metropolitan strives to exceed guest expectations and provide a unique experience. I hope you give us another opportunity to showcase our hospitality. Sincerely yours, Hotel Metropolitan Tokyo Ikebukuro Director of Rooms Mamoru Arasaki
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've been a guest at the hotel in the past month of February 2023 and the experience was very positive.
The location is great, a few minutes away from the JR lines and access to all other lines on the Ikebukuro train station through the LUMINE entrance. There's also an airport limousine bus stop at the hotel and it's possible to get a taxi straight from the entrance.
The superior queen room was spacious for the Tokyo norm, the bed was very comfortable, there was store space for cloth with hangers, the desk was very nice to have to use the laptop on and the bathroom was well equipped. Would prefer a shower to the bathing tub but I know these are very popular in Japan, so it's fine.
The stave was very friendly and helpful, always available to answer the silliest questions.
There is a coin laundry on premises but I found it always in full use during my stay. The laundry service from the hotel worked perfectly though.
The breakfast works on a buffet model from 6 a.m to 10 a.m and the selection is pretty good, the space is comfortable and spacious.
Will definitely try stay here again on my next visit to Tokyo.
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Date of stay: February 2023
Cleanliness
Service
Room Tip:The rooms on the west side have a really nice view including Mt. Fuji on clear days.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Metropolitan, 支配人 at Hotel Metropolitan Tokyo Ikebukuro
Responded Mar 6, 2023
Dear srctredien Thank you very much for choosing the Hotel Metropolitan Tokyo Ikebukuro for your recent stay. We are glad to hear that you enjoyed your stay at the hotel and appreciate your kind comments. The Hotel Metropolitan strives to showcase true Japanese hospitality by providing personalized and meticulous service to guests. We hope you gives us another opportunity to showcase our hospitality. Sincerely yours, Hotel Metropolitan Tokyo Ikebukuro Director of Rooms
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We stayed in the superior room with queen size bed. The room size is slightly bigger than a standard hotel room in Tokyo. Room is comfortable but not great. One side of the bed is against the wall and this may affect some people who are used to have space on the side of the bed. There is no English movie channel. So if you want some entertainment at night, you will need to find other options.
The best feature of this hotel is its location. Its a short walk to the Ikebukuro Train Station. The area around the train station is highly commercial with many shops and restaurants. So its very convenient if you need to go to other districts in Tokyo or Japan, and need to so some shopping. The airport luminsine bus also stops at this hotel so that is another convenient feature.
I would consider staying in this hotel again if i go to Tokyo again.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip:Higher floors on the North side of the hotel have a view of Mount Fuji on a clear day.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Metropolitan, 支配人 at Hotel Metropolitan Tokyo Ikebukuro
Responded Mar 3, 2020
Dear Matthew C, Thank you very much for sharing this review on your recent stay at the Hotel Metropolitan Tokyo Ikebukuro. We are glad to hear that you enjoyed your stay at the hotel and appreciate your kind comments on the location. Convenience is one of our biggest strengths as we as surrounded by department store, restaurants and transportation facilities. The Hotel Metropolitan strives to craft pleasant memories for guests by showcasing the best of Japanese hospitality. We hope you give us another opportunity to showcase our gracious hospitality. Sincerely yours, Hotel Metropolitan Tokyo Ikebukuro Director of Rooms Mamoru Arasaki
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We really enjoyed our stay at Hotel Metropolitan. Staff were very attentive and went out of their way to upgrade us to quieter (and bigger!) rooms after hearing about our stay in a very noisy hotel just prior. We appreciated this so much! Our rooms were very spacious and well-equipped with lots of extras provided - pyjamas, toothbrush, toothpaste, hairbrush, shaving equipment, face and skin creams etc The mini-fridge was restocked with water daily. The bathroom featured a small but deep bathtub which also doubles as a shower. There are lots of restaurants and eating options inside the hotel, we particularly enjoyed Ovest on the 25th floor with views to rival Tokyo Skytree. The location was perfect for us, Ikebukuro has plenty of shops, malls, cafes and restaurants and the subway is just steps away from the hotel. We found anywhere we wanted to go to be easily accessible from there, suited us perfectly. There is a gym/fitness club which can be accessed for an extra fee of 2200 yen and it was very well-equipped, I did not have time to use the pool but it looked nice. The hotel is also a stop for the Airport Limousine bus which made getting to and from the airport very straightforward. What sets Hotel Metropolitan apart is the staff, they seem to be everywhere and appear at your side like magical fairies whenever you need help. They could not do enough for us and went above and beyond helping us to book dinner reservations, a trip to the Gotemba outlet mall and luggage forwarding. The pride they take in their work is evident and really made this a lovely stay. If I had to make one criticism it would be that the rooms could be a little more soundproof but I would love to come back to Tokyo and stay here again.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Gym is closed on Tuesdays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Metropolitan, 支配人 at Hotel Metropolitan Tokyo Ikebukuro
Responded Oct 28, 2024
Dear Rooneysdaman, Thank you very much for choosing the Hotel Metropolitan Tokyo Ikebukuro for your recent stay. We are delighted to hear that you enjoyed your stay at the hotel and appreciate your kind comments. The Hotel Metropolitan strives to showcase true Japanese hospitality by providing personalized and thoughtful service to guests. We hope you gives us another opportunity to showcase our hospitality. Sincerely yours, Hotel Metropolitan Tokyo Ikebukuro Director of Rooms
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This is a very nice hotel in a fantastic location being a short flat walk from Ikebukuro station which is a huge station on the JR loop line one of the major lines in Tokyo so getting around is easy as is getting to the hotel from either airport as the hotel is a stop on the airport limousine bus service.
The area around the station on both sides has every imaginable shop, café, restaurant and some big department stores.
Check in for my six night stay in July was easy and I had a room on the 17th floor with fantastic views over the city.
Rooms in Tokyo tend to be on the small side and this room although it was a single was a bigger than most single rooms I have stayed in before in Tokyo and was in perfect condition and kept that way during my stay by the wonderful housekeeping staff.
The room has a lot in it which takes up a lot of room and doesn’t leave a lot for luggage especially if you have two big check in bags and a carryon. The bathroom was a typical basic Japanese hotel bathroom with electronic toilet and a full set of amenities which was replaced each day if they had been used.
There is a very small closet with a curtain but there are a a few drawers and shelves in the room for some more storage and a safe in one of the drawers. There is also a small fridge but it was also a drawer type one which I have never seen before but did a good job of keeping things cold during my stay.
Near the lifts on the ground floor is a well priced convenience store and a self-service laundry with washers and dryers and you can see which machines are free on your room TV but I didn’t find that to be very accurate as they would show machines available but when I went down within a few minutes they were all in use and you could tell by the remaining time they were in use when they showed free a few minutes earlier.
All the staff I dealt with during my stay were great.
This is a very nice hotel in a great location and I enjoyed my second stay here and would stay again.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Metropolitan, 支配人 at Hotel Metropolitan Tokyo Ikebukuro
Responded Sep 24, 2024
Dear minicooperdownunder, Thank you very much for choosing the Hotel Metropolitan Tokyo Ikebukuro for your recent stay. We are delighted to hear that you enjoyed your stay at the hotel and appreciate your kind comments. The Hotel Metropolitan strives to showcase true Japanese hospitality by providing personalized and thoughtful service to guests. We hope you gives us another opportunity to showcase our hospitality. Warm regards, Hotel Metropolitan Tokyo Ikebukuro Director of Rooms
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Vast hotel on the outskirts of Tokyo in a business area, we stayed here for 3 nights as part of a land tour before a cruise. Despite its size, the hotel was very quiet and well organised the staff were very polite and efficient considering the large number of people there. Breakfast was fantastic, so much choice and very tasty and well organised. The room didn't have a great view, but was quiet very clean and comfortable. The toilets were on another level toilet and bidet in one, and the bathroom had a lot of helpful accessories, toothpaste, brushes, razors, etc. The area was busy being near a large railway station, but felt very safe. Lots of restaurants and bars, I enjoyed the time we spent here.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Metropolitan, 支配人 at Hotel Metropolitan Tokyo Ikebukuro
Responded Mar 25, 2023
Dear LK_MBE Thank you very much for choosing the Hotel Metropolitan Tokyo Ikebukuro for your recent stay. We are glad to hear that you enjoyed your stay at the hotel and appreciate your kind comments. The Hotel Metropolitan strives to showcase true Japanese hospitality by providing personalized and meticulous service to guests. We hope you gives us another opportunity to showcase our hospitality. Sincerely yours, Hotel Metropolitan Tokyo Ikebukuro Director of Rooms
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We like to stay at Hotel Metropolitan Ikebukuro when we visit Tokyo however it is booked up most of the time. We like to stay there because it is in a convenient location, the rooms are clean and the staff is friendly and efficient. Convenience: The Airport Limousine Bus goes to and from this hotel. The hotel is next to the Ikebukuro Train Stations and the Lumine, Tobu, and Seibu Department Stores are in the Station. A huge Daiso is on the 6th floor of Tobu as well as Uni Qlo on the 9/10 floors. Rooms: Although the hotel was built in the 1980’s, the room is well maintained and is clean. We are comfortable in the room. The hotel has a coin operated laundry room on the first floor so we don’t need to pack a lot of clothes. Staff: The staff is always friendly and helpful. There is a baggage delivery service at the concierge’s desk so if you need to ship your suitcases to your next destination or to the airport they can do it for you.
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Date of stay: August 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Metropolitan, 支配人 at Hotel Metropolitan Tokyo Ikebukuro
Responded Sep 2, 2024
Dear robertml119ZE Thank you very much for choosing the Hotel Metropolitan Tokyo Ikebukuro for your recent stay. We are delighted to hear that you enjoyed your stay at the hotel and appreciate your kind comments. The Hotel Metropolitan strives to showcase true Japanese hospitality by providing personalized and thoughtful service to guests. We hope you gives us another opportunity to showcase our hospitality. Sincerely yours, Hotel Metropolitan Tokyo Ikebukuro Director of Rooms
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This hotel was recommended by friends who were also on vacation with me and my husband. There were a total of 5 of us each in 3 separate rooms which I'll only review on our hotel room.
Hotel Metropolitan is located in Toshima Ku, Metropolitan Tokyo, Ikebukuro. It's just one block away from the JR Yamanote & Marunouchi Lines. Metropolitan Plaza has 2 large department stores, Tobu & Lumine. Ikebukuro is just minutes walk from the hotel and there are many stores, shops, restaurants and bars in the surrounding area.
I've noticed and hear that this is a very popular hotel for both Japanese, foreign, and people from Hawaii who come to Tokyo on holiday.
There are other restaurants on 2F as well as on 26F which none of us visited. Although there was a day where we used the Jexer's Fitness Club which was an additional ·2,200/day. I'll include in a separate post.
Hotel is very safe and secure. Elevator needs your hotel room key to activate. And when entering the hotel lobby, there are facial recognition cameras.
Rooms are standard small Japanese style rooms but includes a Western bed(s). Like all Asian Hotels, toiletries are included in the bathroom. In-room safe and a small closet. Self-service laundry room is on the ground floor near main elevators. It's an ideal hotel as the Airport Limousine Bus takes you from Haneda Airport with one stop at Ikebukuro Station.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Airport Limousine Bus goes from Haneda Tokyo Airport to Ikebukuro Station and Hotel Metropolitan...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Metropolitan, 支配人 at Hotel Metropolitan Tokyo Ikebukuro
Responded Jan 28, 2024
Dear alvin8082017 Thank you very much for choosing the Hotel Metropolitan Tokyo Ikebukuro for your recent stay. We are delighted to hear that you enjoyed your stay at the hotel and appreciate your kind comments. The Hotel Metropolitan strives to showcase true Japanese hospitality by providing personalized and thoughtful service to guests. We hope you gives us another opportunity to showcase our hospitality. Sincerely yours, Hotel Metropolitan Tokyo Ikebukuro Director of Rooms
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My wife and I spent two weeks in Tokyo. With all but one night at this hotel, all we have to say is that this hotel is incredible. The rooms are huge, the multilingual staff are attentive and helpful. The room was cleaned every day by the meticulous cleaning staff. The bed was a fantastic size and extremely comfortable. The bathroom was as expected, a typical Japanese toilet with all the bells and whistles and a shower/bath, plus your amenities such as shower gel, shampoo, conditioner, toothbrushes and toothpaste (new ones every day). The hotel is located a two minute walk from Ikebukuro station, with many fantastic restaurants and activities within walking distance. We cannot fault our stay here at all and will definitely be returning to this hotel on our next Visit.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:If you want to use the washing machine/dryers, use them at unsociable hours (early morning or...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Metropolitan, 支配人 at Hotel Metropolitan Tokyo Ikebukuro
Responded Nov 22, 2023
Dear I2473JHjamesb Thank you very much for choosing the Hotel Metropolitan Tokyo Ikebukuro for your recent stay. We are delighted to hear that you enjoyed your stay at the hotel and appreciate your kind comments. The Hotel Metropolitan strives to showcase true Japanese hospitality by providing personalized and thoughtful service to guests. We hope you gives us another opportunity to showcase our hospitality. Sincerely yours, Hotel Metropolitan Tokyo Ikebukuro Director of Rooms
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This is my second stay at this hotel. The reason I chosen is their room could view Mt Fuji and the airport limousine stops at hotel. Also, it is close to JR or subway with convenience store nearby.
The room I booked was small double for 2 adults and it’s good enough.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hotel_metropolitan2, 支配人 at Hotel Metropolitan Tokyo Ikebukuro
Responded Jan 6, 2020
Dear kittyliketravel, Thank you very much for taking the time to share this review on your recent stay at the Hotel Metropolitan Tokyo Ikebukuro. It is an absolute delight to hear that you thoroughly enjoyed your stay with us. Convenience is one of our biggest strengths as we as surrounded by department store, restaurants and transportation facilities. The Hotel Metropolitan strives to craft pleasant memories for guests by showcasing the best of Japanese hospitality. Another wonderful experience awaits you here and we look forward to welcoming you back soon. Sincerely yours, Hotel Metropolitan Tokyo Ikebukuro Director of Rooms Mamoru Arasaki
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Yes. Limousine buses depart from the hotel to both Haneda Airport and Narita Airport.
Buses depart from the hotel’s main entrance. (Fare required)
[Fare]
Haneda Airport: Approx. 60 min. (one way) Adults: ¥1,400; Children: ¥700
Narita Airport: Approx. 120 min. (one way) Adults: ¥3,600; Children: ¥1,800
Thank you for your inquiry.
There is a coin-operated laundry for the exclusive use of guests on the first floor. There are 6 washing machines with drying function and detergent is automatically loaded.
Thank you for your inquiry.
When you check out, please bring your luggage except valuables and breakables to the bell desk.
We can keep your luggage until your next stay.
We look forward to seeing you soon.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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