Shibuya Excel Hotel Tokyu
1-12-2 Dogenzaka, Shibuya 150-0043 Tokyo Prefecture
Lowest prices for your stay
$365
Free cancellation until 03/31/23
$418
$291
Free cancellation until 03/31/23
Hotels.com$418
japanican.com$312
Rakuten Travel$388
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (1,242)1,242
Room & Suite (553)
Dining (97)
About
#5 of 37 hotels in Shibuya
Location
Cleanliness
Service
Value
Shibuya Excel Hotel Tokyu is an excellent choice for travelers visiting Shibuya, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
As your “home away from home,” the hotel rooms offer a flat screen TV, a refrigerator, and air conditioning, and getting online is easy, with free wifi available.
Guests have access to a 24 hour front desk, room service, and a concierge while staying at Shibuya Excel Hotel. In addition, Shibuya Excel Hotel offers a lounge, which will help make your Shibuya trip additionally gratifying. And, as an added convenience, there is paid public parking available nearby.
Nearby landmarks such as Shibuya Center-gai (0.1 mi) and Dogenzaka (0.2 mi) make Shibuya Excel Hotel a great place to stay when visiting Shibuya.
While in Shibuya be sure to experience local oyster favorites at Cedros, Oyster Bar & Restaurant Osteria, Ebisu, or Spiral.
Shibuya is also known for some great architectural buildings, including Harajuku Station, Tod's Omotesando, and Yebisu Garden Place Tower, which are not too far from Shibuya Excel Hotel Tokyu.
Enjoy your stay in Shibuya!
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Spa
24-hour security
Parking
Wifi
Restaurant
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Vending machine
Taxi service
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Blackout curtains
Air conditioning
Room service
Safe
Bottled water
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, Japanese
Location
100Great for walkers
Grade: 100 out of 100
2737Restaurantswithin 0.5 km
225Attractionswithin 0.5 km
Contact
1-12-2 Dogenzaka, Shibuya 150-0043 Tokyo Prefecture
Name/address in local language
Getting there
See all nearby hotels
1549Reviews90Q+A100Room tips
Reviews
Traveler rating
- 592
- 716
- 176
- 35
- 30
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
+1
This is a comfortable enough hotel in a very lively part of Tokyo. Attached to/above the Shibuya station, it is easy to get here by train. From Haneda airport, it takes about forty minutes. We took the monorail to Hamamatsucho, and then the Yamanote line clockwise to Shibuya, although there are other routes. From Narita, there are direct trains but many would require a change. For those unfamiliar with Tokyo, there are English instructions (complete with photographs) giving details of how to get from the station to Reception. If the prospect of crowded trains and transfers is too much, Shibuya can also be reached by airport buses. They are maybe a little slower, but they are direct and so take the stress out of the transfer. Tokyo is a city which has "many centres", rather than one large central district. Shibuya is one of the more famous of these, not least due to the Shibuya Scramble zebra crossing. We booked a room which was guaranteed a view of this, but it is possible to get a view of it from other rooms. That said, you take your chances on the day as to whether one of that side of the building is available, and whether your room is high enough up. For us, it was worth the slight increase in cost to guarantee the iconic view. Our room wasn't huge, but as a corner room it was larger than many hotel rooms in Tokyo. It was just about big enough for the three of us, and both comfortable and quiet. As with other high-level hotels, you take a lift up from the ground floor (or third floor, if coming from the shopping centre) to a higher floor where the Reception is (in this case, the sixth floor). Once you've checked in, you then take a separate lift up to the accommodation floors (ranging from the 7th to 24th floors). We had a room on the 23rd floor, and everything was clean and modern. Staff, where we did come across them, were welcoming and professional. They gave our young son a little bag with a toy and some children's toiletries; a nice touch. Food is available in the hotel, but there are also an untold number of restaurants within minutes of the hotel, so this is a good place to base yourself as you explore. And being so close to the various lines that make up Shibuya station, it is easy to get to other parts of Tokyo and beyond. Would we stay here again? Without a doubt. It's good value, modern, clean and well-connected to everything Tokyo has to offer. …
Read more
Date of stay: July 2022
Value
Location
Service
Room Tip: If you can stretch to an Excel corner room, you will get an unbeatable view of Shibuya
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The Tokyu Excel Shibuya is my go to hotel when in Japan. It is the perfect location for your travels around the city as the train station is literally downstairs. Check in was fast and efficient. If you are a member of Tokyu, you will be offered a late checkout. This stay, my room is small with a double sized bed. The hotel has not renovated for some time now and it looks dated. However, everything works and is comfortable. Unfortunately, as you can see from my photo, the shower curtain was embarrassingly damaged. They could have simply replaced it. I will stay at the Tokyu Excel in future visits and hope that they will fix the minor problems.
Read more
Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Located in centre of Shibuya. Easy access from train station (exit A5B for metro). Many shops and food surrounding day and night. The hotel lobby is on level 5 Tips: Tokyu food show is just below this hotel(underground). Grab some sushi, sashimi and drinks then enjoy with Shibuya scramble view from your room
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Metro exit A5B. The hotel lobby located on level 5. Not many Hotel sign from the outside...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I’m lost for words about the terrible experience with this hotel before even arriving in Japan. The hotel refused to help make dinner reservations ahead of our trip even though this is a globally common service and a service provided at other Japanese hotels. Many restaurants explicitly say to request a reservation through your hotel concierge on their website. I suggest finding another hotel in Tokyo that is willing to help with dinner reservations because that is the typical way reservations are made at high end restaurants in Japan. I’m planning to rebook at another hotel in Tokyo since this hotel is unable to provide this basic, expected service.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We've chosen Shibuya as our first oversea trip after 3 years of Covid-19 restrictions. We stayed at Shibuya Excel Hotel Tokyo once back in a few years ago and it left a very good impression on us. From this current stay, it is still considered a very good hotel. Its location is unbeatable with just a minute's walk to the JR/Metro station next to the most famous crossing in Shibuya. Restaurants, coffee shops, convenience stores, Daiso, etc. are just a floor below in the "Mark City" where you could find all your daily needs. The new attraction Shibuya Sky is just a few minutes away and the nightlife is exciting around the area. Harajuku, Jingumae, and Omotesando are also the next stop away, you could choose to walk there which takes around 20 minutes and you could find a lot of interesting stores along the routes. The hotel itself is neat and tidy and high-speed WiFi was provided under my package. The check-in/out process was quick and the Front Desk responsiveness was good when I asked for extra pillows. Surely this is still my first choice of stay when I visit Shibuya again next time.…
Read more
Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Under Hotel's Green Policy, room cleaning/towel changing service is only provided when you stick...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
The hotel location was awesome, just a few steps from the Hachiko Exit of the JR Shibuya station. Hotel quality is also quite good, rooms are relatively spacious for the room with a single bed, especially compared to other hotels in the Shibuya area. The bed was ok, shower was ok, but the water pressure wasn't really that strong compared to other similar-level hotels. The staff were extremely friendly and helpful, they were also quite attentive. Except for a slight error in our billing, they were pretty efficient in all aspects. Even the issue with billing was quickly corrected. Breakfast was a bit disappointing, not too many choices, compared to when we stayed in the past. The breakfast area was also quite small. The value was not commensurate with the price being paid. I hope they improve this as more visitors come back to Japan. The views were amazing. I stayed on the 11th floor but had a great view of the busy area along Shibuya 109 as well as the Shibuya crossing via the elevator lobby.…
Read more
Date of stay: December 2022
Location
Service
Sleep Quality
Room Tip: You can choose rooms on certain range of floors
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
There is so many reasons to like this hotel. The most important is it’s position to the famous Shibuya road crossing which is so fun. The hotel is very clean and the staff were great. We had a quad room which was small for 2 adults and 2 teenagers but we really only slept there. The train station is so close and there are so many great restaurants and clothes shops near by.
Read more
Date of stay: January 2023Trip type: Traveled with family
Room Tip: Very busy area early Jan due to Japanese New Year holidays
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The room is small, no space for large luggage, bed and linen is not comfortable, toilet and room is outdated, few tv channel mostly japanese program, on the high floor , view of Shibuya crossing is nice specially at night, the location is perfect near Shibuya station and Jr line, lots of resto. , bar, coffee shop, convenience store , drug store and massage parlor, the reception staff is not friendly.
Read more
Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Traveled to Tokyo for a week and spent two days at Shibuya Excel. The price was excellent for a decent sized room in centrally located hotel. The breakfast was basic but overall the hotel was incredibly convenient to local sites and a 15 min. walk to Harijuku. A tip I will share is that when you are getting a taxi back to the hotel tell them the Mark City Shopping Center (hotel is 5th floor) as none of the drivers knew the name Excel hotel and it was not coming up on their GPS. The hotel is directly connected to transit as well as mall. Another thing is that the Limousine bus was discontinued (maybe temporarily). I used an online company called KLOOT for just $115 ride to the hotel from Narita - which was half of going rates.Was going to take the train but after 15 hours of traveling I made the right decision as I would have ended up in another country if I took the train in my condition! Overall, strongly suggest the Excel if you need a comfortable and clean place to stay. The staff was friendly and efficient. All good.…
Read more
Date of stay: December 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
+1
Great location! Inside a mall! Very accessible to the Metro. We book the fourth room which was very big for Japanese rooms! Very worth it! The toilet with sink is separated from the shower/bathtub with sink. Staff can speak English and you know this hotel is very international.
Read more
Date of stay: November 2022
Cleanliness
Service
Sleep Quality
Room Tip: For a family of four - book the fourth room!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
PRICE RANGE
US$191 - US$358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shibuya excel hotel
LOCATION
JapanKantoTokyo PrefectureTokyoShibuyaShibuya / Harajuku / Ebisu / Shibuya / Aoyama / Ebisu / Meguro
NUMBER OF ROOMS
408
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingSHIBUYA EXCEL HOTEL TOKYU - UPDATED 2023 Reviews & Price Comparison (Japan) - Tripadvisor
Frequently Asked Questions about Shibuya Excel Hotel Tokyu
Which popular attractions are close to Shibuya Excel Hotel Tokyu?
Nearby attractions include Tokyo Comedy Bar (0.2 km), Samurai Armor Photo Studio (0.5 km), and Kurand Sake Market (Shibuya izakaya) (0.1 km).
What are some of the property amenities at Shibuya Excel Hotel Tokyu?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Shibuya Excel Hotel Tokyu?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Shibuya Excel Hotel Tokyu?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Shibuya Excel Hotel Tokyu?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Shibuya Excel Hotel Tokyu?
Conveniently located restaurants include star star, Nabezo Shibuya Center-gai, and Nabezo Shibuya Koendori.
Does Shibuya Excel Hotel Tokyu have airport transportation?
Yes, Shibuya Excel Hotel Tokyu offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shibuya Excel Hotel Tokyu located near the city center?
Yes, it is 0.05 km away from the centre of Shibuya.
Are any cleaning services offered at Shibuya Excel Hotel Tokyu?
Yes, dry cleaning and laundry service are offered to guests.
Does Shibuya Excel Hotel Tokyu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shibuya Excel Hotel Tokyu?
The staff speaks multiple languages, including English and Japanese.