Cerulean Tower Tokyu Hotel
26-1 Sakuragaokacho, Shibuya 150-8512 Tokyo Prefecture
Lowest prices for your stay
$420
Free cancellation until 03/31/23
No prepayment needed
$337
Free cancellation until 03/31/23
No prepayment needed
$420
$316
Free cancellation until 03/30/23
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Hotels.com$420
Expedia.com$420
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#4 of 37 hotels in Shibuya
Location
Cleanliness
Service
Value
Travelers' Choice
Cerulean Tower Tokyu Hotel is a luxury hotel facing a good location about a 5-minute walk from Shibuya Station. You can enjoy the night view of Tokyo from the high floor of all rooms 19 floor or more, and you can spend a quiet and elegant time in the city.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Secured parking
Wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Fireplace
Minibar
Flatscreen TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
On-demand movies
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, Chinese, Japanese
Location
100Great for walkers
Grade: 100 out of 100
1995Restaurantswithin 0.5 km
141Attractionswithin 0.5 km
Contact
26-1 Sakuragaokacho, Shibuya 150-8512 Tokyo Prefecture
Name/address in local language
Getting there
See all nearby hotels
2286Reviews69Q+A100Room tips
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I've stayed in the Cerulean hotel twice during my recent travels in Japan. Its by far the best hotel you'd get in Tokyo. great location, walking distance form Multiple cafes, restaurants and places to visit. nice breakfast, even though I preferred to explore cafes instead very lovely bar /restaurant at the top of the building. very kind, pleasant and professional staff, I will return for sure.
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Date of stay: February 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded 4 weeks ago
Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this wonderful feedback. We are very proud of the high evaluation that we were evaluated the “Best hotel in Tokyo”. This would be a good motivation for our staff. We sincerely look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Best location, European plan, Nice Restaurants indoors and most important, is 5 minutes walking distance away from the Shibuya Crossing Starbucks which connects to the subway station tha goes everywhere from there. There is also Hachiko's Statue, great hotel for it's price and privilege.
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Date of stay: March 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from 毛利 貴子, オーナー at Cerulean Tower Tokyu Hotel
Responded 28 Feb 2022
Dear Mr. CarlosGReyes19, Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write your review. We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our hotel. We hope that you will enjoy your stay at our hotel again when you visit Shibuya. We will continue to do our best to provide a comfortable and relaxing stay for all our guests. We look forward to your continued patronage in the future and to welcoming you again soon. Customer Relations Manager Cerulean Tower Tokyu Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you’re looking for a clean and comfy place, with the ease of travelling to all the tourist locations in Japan, look no further. Cerulean is located in Shibuya (prime area for shopping) and has many eating choices. It is also 5mins walk away from Shibuya station which will link you to the rest of the areas. The hotel is clean and the staff speaks good English. If you feel like chilling with a drink, cerulean hotel has a tower bar that oversees the central buzzing area in Shibuya. Overall, highly recommended.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded 12 Feb 2023
Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to respond to this review. We are very proud of the high evaluation and this would be a good motivation for our staff. We are very happy that you have enjoyed the hotel and the view from our bar. Also thank you for writing how convenient Shibuya itself is, this is very important information for other customers. We sincerely look forward to welcoming you again. Customer Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We first booked this hotel in 2020. We were forced to cancel our trip to Japan due to Covid. All of the other 5 hotels we booked instantly refunded us, or offered us 125% credit. Cerulean Tower said we will have a credit for 1 year. When the 1 year was approaching, Covid was still not finished and Cerulean continued to tell us we have to use our credit or lose it. They finally extended the voucher, but I had to go through this 3 more times of them refusing to refund our stay. Finally they refunded our stay in 2022. Regrettably, we decided to rebook with them for our upcoming trip in March. After realizing we need to add 1 additional night to our stay, I tried emailing Cerulean. I have now emailed them 5 times over 3 weeks with no response. When I log into their website, it says "no reservations" under the reservations tab. Luckily iPrefer (the rewards program) does answer the phone. However, they tell me there is no availability for the additional night. I see plenty of availability on the Cerulean website, the iPrefer website, Orbitz etc. I called back and now they say they do have availability, just not in the room we booked. This, along with the recent reviews of terrible customer service, makes me VERY worried about our upcoming stay. My reservation is a "no refund no changes reservation" (in the covid age this is ridiculous in itself) otherwise I would cancel our stay in a heart beat. Will you have electricity? Will the fitness center be open? Will anyone help us with anything? Zero help, Zero responses, no understanding the Covid times, nothing from them.…
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Think again until they get better customer service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded 29 Jan 2023
We would like to thank you for reserving the Cerulean Tower Tokyu Hotel. However, we sincerely apologize for the inconvenience of not reaching out soon, and the poor service you have received. We would like to take this problem seriously and report to our staff to respond quickly to our customers. Also we would like to keep our closest attention when you do come to stay at our hotel in March. We sincerely apologize for the bad service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible stay! Upon arrival we were notified all the restaurants were closed, the spa and fitness centre were closed and shockingly the power would be out for a day. We booked three months before travelling and had no notification in advance. Imagine staying in a 5 start hotel and having the lights go off while you are in the shower, having no air in the room, no charge for your devices and no way to blow dry your hair. And on top of that the hotel is refusing to offer any compensation.
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded 23 Jan 2023
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel. However, we sincerely apologize for the unpleasantness caused by the legal inspection of electrical equipment during your stay. We regret that your stay with us was not to your satisfaction. We will share your comments with the manager and staff, and we will make every effort to improve and thoroughly implement the service, including the notification method. We sincerely apologize for any inconvenience caused. Customer Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are a family of 3 staying in a corner king room on the 29th floor for 4 nights on 11th Jan 2023. The room is large and the view of Shibuya is phenomenal. The staffs are helpful and polite with a very keen attitude. The house cleaning is also done very timely and orderly. What really impressed me is that we had a minor accident with our kid. I called room service and the night service manager appeared within 5 minutes. I requested for ambulance to send my kid to hospital. I couldn't speak Japan but his English is very good. He help to arrange the ambulance and was calming all of us and joke with the kid at the same time. 10 minutes later and ambulance appeared. We managed to sort out everything smoothly. I am thankful to the night service manager for giving us the timely help needed.…
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded 19 Jan 2023
Thank you very much for staying at Cerulean Tower Tokyu Hotel and for taking the time to write this review. We are very pleased to have been evaluated very good in our hotel rooms and hospitality. It must have been very scary to see your child even minor had an accident in the middle of the night especially when you are traveling in a foreign country! First we were glad that it was not serious and also was very grateful that we were able to help you out. We would like to share this comments to our staff and definitely our night manager who was on duty. We sincerely look forward to welcoming you again. Customer Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
checked in the hotel with 1 king size bed but we are family of 4. asked to change to a bigger super king bed but its not available. so my son hv to sleep in sofa. nevermind. after 1st night that we have all settle down, the manager ask us to change room, mentioned that we are too noisy and 1 floor below complained. not sure is it the guest below have no noise tolerant. because we also heard noisy from above. hence, the hotel got a poor sound insulation. and we have to pack all our 4 person things again to move to another room. Overall, we have an unpleasant stay in this hotel. won't book this hotel again. and advise if you are family group, this hotel is not suitable.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded 27 Dec 2022
Thank you very much for visiting Cerulean Tower Tokyu Hotel and for taking time out of your precious time to write a review. We deeply apologize for any inconvenience and discomfort you may have experienced. We have shared your comments with our staff. Should we have the opportunity to do so again, our entire staff will strive to provide services that will meet your expectations. We look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveler33784874688 wrote a review Dec 2022
A fantastic hotel with outstanding views and coutious and helpful staff. Very good room size and comfy beds. Location is close to Shibuya Station and there are many places near by for food and drink. My experience at this hotel was nothing but positive and want to stay again if I revisit.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded 27 Dec 2022
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for writing your review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are also honored to receive your high evaluation. We would like to express my sincere gratitude for your continued support and patronage. We are glad to be of service to you, and we look forward to welcoming you in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was luxurious, I think the photos don't really do it justice. It's a bit on the pricey side but we think it was totally worth it. We got a bit unlucky and got allocated on the 19th floor which is their lowest floor so the view down was a bit obstructed by the shape of the building. But overall it was a wonderful stay, highly recommended.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded 17 Dec 2022
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for writing your review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are also honored to receive your high evaluation. We would like to express my sincere gratitude for your continued support and patronage. We are glad to be of service to you, and we look forward to welcoming you in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Culture14877879333 wrote a review Dec 2022
Location is amazing, close to Shibuya without all the noise and crowd. Even though I had a standard room, it feels spacious and roomy. Staff is very warm, friendly and proactively assists, makes me feel very welcomed.
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Date of stay: December 2022Trip type: Traveled on business
Value
Location
Service
Room Tip: Book early and avoid peak periods
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded 17 Dec 2022
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for writing your review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are also honored to receive your compliments on our staff. We would like to express my sincere gratitude for your continued support and patronage. We are glad to be of service to you, and we look forward to welcoming you in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$261 - US$495 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cerulean hotel tokyu
LOCATION
JapanKantoTokyo PrefectureTokyoShibuyaShibuya / Harajuku / Ebisu / Shibuya / Aoyama / Ebisu / Meguro
NUMBER OF ROOMS
408
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Claim Your ListingCERULEAN TOWER TOKYU HOTEL - UPDATED 2023 Reviews & Price Comparison (Shibuya, Japan) - Tripadvisor
Frequently Asked Questions about Cerulean Tower Tokyu Hotel
Which popular attractions are close to Cerulean Tower Tokyu Hotel?
Nearby attractions include Tokyo Comedy Bar (0.2 km), Samurai Armor Photo Studio (0.4 km), and Kurand Sake Market (Shibuya izakaya) (0.3 km).
What are some of the property amenities at Cerulean Tower Tokyu Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at Cerulean Tower Tokyu Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cerulean Tower Tokyu Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Cerulean Tower Tokyu Hotel?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Cerulean Tower Tokyu Hotel?
Conveniently located restaurants include star star, Kinnotorikara Tokyo Shibuya Center Street, and Hakushu - Kobe Teppanyaki.
Are there opportunities to exercise at Cerulean Tower Tokyu Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Cerulean Tower Tokyu Hotel have airport transportation?
Yes, Cerulean Tower Tokyu Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Cerulean Tower Tokyu Hotel located near the city center?
Yes, it is 0.3 km away from the centre of Shibuya.
Are any cleaning services offered at Cerulean Tower Tokyu Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Cerulean Tower Tokyu Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.