Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Cerulean Tower Tokyu Hotel is a luxury hotel facing a good location about a 5-minute walk from Shibuya Station. You can enjoy the night view of Tokyo from the high floor of all rooms 19 floor or more, and you can spend a quiet and elegant time in the city. The hotel also boasts a variety of restaurants, including Provencal cuisine Tower's Restaurant "COUCAGNO" and Teppan-yaki "SAKURA", as well as the Tower's Bar "BELLOVISTO", where you can sip fine sake while overlooking the sparkling night view of Shibuya, Tokyo, and the Garden Lounge "ZABOU", where you can relax and forget about the passing of time.
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Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Cerulean Tower Tokyu Hotel garners praise for its peaceful atmosphere and well-furnished rooms that offer both comfort and captivating views. Guests appreciate the hotel's prime location near Shibuya Station, making it an ideal base for city exploration.
While opinions on value are mixed, the consensus is that certain amenities justify the expense. The professional and friendly service receives high marks, contributing to the overall cleanliness and quality experience that many travelers highlight, despite some remarks about the rooms showing signs of age.
Location
Convenient
Atmosphere
Serene
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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From the moment we arrived to the moment we left, this hotel offered an incredible level of service. The reception team were exceptionally polite and professional, quickly handling queries when required.
Our room was the ideal size, and offered a beautiful view of Mount Fuji. It also included everything we needed for our stay - from bath salts, hair tongs and toothbrushes to pyjamas, room freshener, and tea/coffee facilities.
The location is absolutely ideal, and includes a number of restaurants, high quality patisserie, and an on-site combini which stocks snacks, meals and toiletries.
Additionally, lots of small touches (such as an origami crane and homemade sweets waiting for us in our room) made all the difference. We can’t wait to visit again.
Thank you so much for a wonderful stay.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from カスタマーリレーション 弘田, マーケティング at Cerulean Tower Tokyu Hotel
Responded Oct 28, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you did enjoy your stay with us and we are incredibly grateful that you have highly evaluated us. It is fantastic to know that you appreciated the view from our room and the amenities, as well as the convenient location with various dining options. Your kind words motivate us to continue providing exceptional experiences for our guests. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us. Customer Relation
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic hotel experience! Wonderful, respectful staff, great ambience. THe executive lounge is great, so as the Michelin star restaurant and the Japanese breakfast. The room had a nice view, and was very well equipped and clean. I can only highly recommend!!!
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip:Get the exec lounge access, really great, as well as the Japanese breakfast! It's amazing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded Jan 16, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very grateful that you did enjoy your stay with us. We are incredibly grateful that you have highly evaluated us and also commented us as an Fantastic hotel experience! ” It is just so exciting to see such a wonderful review! We would definitely like to relay this to our staff. Thank you very much for staying with us. We would be keeping up our service and would be waiting to serve you again.
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Probably the best hotel I have stayed at in Tokyo. Great location 5 minutes from Shibuya station, the largest rooms I have seen in the city, with plenty of space for a large bathroom with tub and shower, two queen beds and a sitting area. Well stocked with all kinds of amenities in the bathroom, daily water and even small packets of wet wipes. The staff were all very professional and efficient, and I especially commend the concierge staff who helped with some almost impossible to get reservations! All for less than what you would pay for a typical 4 star hotel of this quality. We had a drink at the lovely bar up top (do note there is a service charge after 7 pm) although the views from our room were already pretty fantastic (including Tokyo Tower). Otherwise we did not eat at the hotel - we opted out of breakfast so we could sample 7-11 and Family Mart, and there is a 7-11 just outside the hotel on the 2nd floor (one level up from the lobby)!
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from カスタマーリレーション 弘田, マーケティング at Cerulean Tower Tokyu Hotel
Responded Nov 18, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you did enjoy your stay with us and we are incredibly grateful that you have highly evaluated us. Your kind words about our concierge team are truly appreciated. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.
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What a great start to our Japan vacation! The hotel has a fantastic location near Shibuya station and the facilities leave nothing to be desired. The Corner King on the executive floor was very spacious, spotlessly clean and offered a clear view of the sea of lights of the city and the Tokyo Tower. An advantage that should not be underestimated was the lounge on the 35th floor. From 5 p.m. to 7 p.m. there were snacks and free drinks including Pommery champagne à discrétion - and all with a view of Mount Fuji!! Here we would have liked the upholstered furniture in front of the windows to have been better positioned. When sharing a room with two people, one person has to look at the wall. The bar on the 40th floor is also recommended with a breathtaking view and excellent service. I had the best cocktail of my life called "Autumn Leaves", with pear juice, gin and a spice that I would like to know what it was. The breakfast buffet in the lounge was unfortunately a bit meager. We would recommend the Japanese breakfast on the 2nd floor. This is very good and the service is excellent as in the entire hotel.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such a majestic tower in the heart of Shibuya. Though, largely presented as a hotel for business travelers, this hotel is ideal for families. I traveled here with my family at the end of October, just in time for Halloween and Culture Day. Our 6-night stay was reminiscent of the 8-night stay my family had at the Ceruleans 5 years prior in 2019. The hotel was just as lovely pre-pandemic. Obviously, there were all new faces at reception, but all still represent the kindness and professionalism as we remembered.
The lobby lounge is as relaxing as 5 years ago. The facility was still immaculate as ever. Check in was fast and efficient. Assistance with our luggage was friendly and immediate. We stayed in one of the Executive King rooms. The view of the city from our room was enchanting. We were able to see Tokyo Tower from our room. The water pressure in our shower was strong and therapeutic.
The hotel is physically connected to a 7-11 store in the 2nd floor. This made it so convenient for midnight snacks and drinks. This is also the reason we decided ti stay at The Cerulean for our repeat visit. Everything is within walking distance of the hotel. Shibuya Crossing, Don Quijote, Bic Camera, everything is so close. This is ideal for kids who have low endurance to hang out all day. I was even able do my laundry at a nearby self service coin-operated laundry facility that was about an 8 minute walk away. It was open 24 hours and had a coin exchange machine. I highly recommend staying here and will do so again on my next trip back to Tokyo.
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Date of stay: October 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from カスタマーリレーション 弘田, マーケティング at Cerulean Tower Tokyu Hotel
Responded Dec 1, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you did enjoy your stay with us and we are incredibly grateful that you have highly evaluated us. Also thank you for your compliment about our staffs and location. We had shared your feedback with our staff. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us. Customer Relation
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Although this is a five-star hotel, there is a noticeable gap in the overall experience. After staying one night and having booked for a total of four, we encountered a significant issue upon returning from an outing around 22:15. To our surprise, the room had not been cleaned. When we contacted the express service line, they were clueless as to why and initially asked if we had pressed the “Do Not Disturb” button, which we hadn’t. As seasoned travelers, we’re well aware of these basics.
Their next suggestion was to clean the room the following day, which was unacceptable given that the floor, bathroom, linens, bins, and amenities were all in disarray. After some insistence, a staff member arrived 15 minutes later with a cleaning cart, but informed us it would take 45 minutes to an hour to clean the room.
While we appreciated the effort, it was a significant inconvenience, leaving us sitting in the hotel lobby late at night, waiting to return to our room for much-needed rest. This level of service was completely unexpected from a hotel of Pan Pacific’s reputation
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Date of stay: October 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from カスタマーリレーション 弘田, マーケティング at Cerulean Tower Tokyu Hotel
Responded Oct 15, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We sincerely apologize for the inconvenience you experienced during your stay at Cerulean Tower Tokyu Hotel. We will work with the housekeeping team to address this issue to ensure that such problems do not occur in the future. If given a chance of serving you again, we will surely do our best to provide the service which will not only meet but exceed your expectation. Customer Relation
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Great hotel with superb location - a short walk from Shibuya Station. The room size is good and spacious which is not common in the otherwise matchbox sized rooms in Japanese hotels. The bathroom toiletries were L'occitane and the hotel gave us as many bottles of drinking water as needed, free of cost. The breakfast spread could be better but I would still recommend this hotel!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded Apr 17, 2024
We would like to thank you for choosing the Cerulean Tower and for taking time out of your precious time to share your impressions with us. We are very pleased to hear that you enjoyed our facilities very much. However, we are very sorry that breakfast’s variety was not enough for you, we will use your opinion as a reference. We are very looking forward to welcoming you at Cerulean Tower Hotel again on your next visiting to Tokyo. Once again, thank you so much for staying with us.
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Apart from the gorgeous room and breathtaking views, the staff and the service is just without comparison! Our bed is made with crisp clean linen (everything including the doona cover!) every single day!
Our amenities are replenished our towels all replaced - even when it’s hanged to dry, it’s so clean it looks like a brand new room every day!
The amenities are next level - first time we have a curling iron in addition to a hair dryer. Even luxe pajamas & slippers! I wore my slippers and the next day they were replaced! Same with the bath robe.
We have so many toiletries - L’occitaine brand shampoo, conditioner, shower gel, hand wash & body lotion; in large bottles and not bolted to the wall! Razors, shaving cream, toothbrushes, facial cleanser and two types of moisturiser, hair bands… a hairbrush!! (You could leave your entire toiletry bag home and you’ll be OK)!
The layout, lighting and furniture is so well thought out! We have a massive dehumidifier in our room keeping things super comfortable.
Nespresso coffee maker and pods replenished every day. Fully stocked mini bar. Drinking glasses kept in the fridge.
Japan News (English newspaper) delivered to our room every morning.
We’ve stayed in many hotels and other accommodation allover the world but this is the first time I’ve been blown away like this. There is not a single thing I’d change about our experience or anything in the room or the hotel. They’ve thought of everything in the greatest detail! We cannot fault a single thing! Blown away!
The staff! Where do I start? Just absolutely amazing! In the morning when you come out the lift into the lobby there is a lovely lady greeting you and wishing you a great day!
Everyone was super attentive - you just look up and someone comes over to look after your needs. The reception staff and concierge were next level!
We arrived very early in the morning from an overnight flight so our room wasn’t ready but they offered us somewhere to freshen up and stored our luggage while we go out to explore Tokyo. When we returned, our luggage was already in our room and they even popped hubby’s hat that we left with the luggage, in a protective bag!
I could go on and on…!
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Date of stay: October 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from カスタマーリレーション 弘田, マーケティング at Cerulean Tower Tokyu Hotel
Responded Nov 10, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you did enjoy your stay with us and we are incredibly grateful that you have highly evaluated us. Also thank you for your compliment about our staff and room. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us. Customer Relation
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We were visiting our son who just started work in Tokyo. We chose this hotel because of proximity to his office in Shibuya, We stayed in the corner room with King bed and asked for an extra cot for triple occupancy. Even with the extra bed the space was good enough for 3 adults. Our room was pretty modern and bathroom was especially spacious. overall we were pleasantly surprised with how spacious the room was. We were lucky to see Mt Fuji at a distance from the bedroom window briefly when it was not cloudy. The hotel has a great exterior and is located superbly with all Shibuya attractions and station at door steps. Airport limousine from Narita and Haneda comes inside the hotel at the main entrance of the hotel. Excellent staff who are extremely polite and helpful and all staff at the reception and concierge speak fluent English. Breakfast has a wide spread of western dishes as well as Japanese. There is also the option to eat Japanese only breakfast in a different restaurant. Loved our stay so much that we booked the hotel again for the new year holidays that we are coming back to Tokyo for.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from カスタマーリレーション 弘田, マーケティング at Cerulean Tower Tokyu Hotel
Responded Nov 25, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you did enjoy your stay with us and we are incredibly grateful that you have highly evaluated us. We are thrilled that you have chosen to return for the New Year holidays, and we look forward to welcoming you back for another memorable stay. Customer Relation
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The Cerulean Tower Tokyu Hotel is top notch in every way possible. The building itself is immaculately clean, with an expansive lobby with a massive window showcasing gorgeous landscaping. The staff is as helpful and kind as can be. The location is stellar, just a few minutes walk from plenty of shopping and restaurants as well as train stations galore.
The executive room we booked was sold out so they upgraded us to a Junior Suite which was incredibly well appointed. The bed, as well as all the furnishings, was very comfortable, and our room was as quiet as any I've experienced.
One of our favorite parts of the stay was the executive lounge cocktail hour, where the attentive staff served a delicious Sakura Cocktail (gin) as well as appetizers, champagne, and a stunning view. This, along with the breakfast and laundry vouchers were worth booking on the executive level. The bar on the 40th floor also had an incredible view of Shibuya at night, as well as a jazz pianist which was a wonderful accompaniment to the atmosphere.
The fitness center had a good array of activities available and was clean and not too crowded. The restaurants we tried were both very good, with a wide variety of foods available at the breakfast buffet near the lobby.
All in all, a solid stay at Cerulean Tower Hotel, and my wife and I wouldn’t hesitate to return.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:The executive lounge happy hour is a great bonus. And be sure to try the breakfast buffet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from カスタマーリレーション 毛利, オーナー at Cerulean Tower Tokyu Hotel
Responded Apr 17, 2024
We would like to thank you for choosing the Cerulean Tower and for taking time out of your precious time to share your impressions with us. We are very pleased to hear that you enjoyed our facilities very much and we are incredibly grateful that you have highly evaluated us. We assume you enjoyed your stay at Executive floor, which is happy for us. The parts you complimented such as the view, seasonal Sakura Cocktail at the Executive lounge and jazz pianist at Top bar are our specialties, so we are glad to hear that you enjoyed them very much. We will share your compliments with our staff and we would like to keep up our service. Thank you for staying with us. We hope to welcome you back soon for another enjoyable stay.
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