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Hyatt Regency Grand Reserve Puerto Rico

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200 Coco Beach Blvd Highway 955-I, Rio Grande 00745 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$319
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Free cancellation until 30/08/21
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US$319
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Free cancellation until 29/08/21
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US$319
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (367)
Pool & Beach (115)
Dining (43)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 25/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 25/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 6 hotels in Rio Grande
Location
Cleanliness
Service
Value
Travelers' Choice
Ideally located on the Northeast coast of Puerto Rico, Hyatt Regency Grand Reserve Puerto Rico, provides the privacy and exclusivity that each guest deserves by providing the opportunity to escape from the rest of the world. From the moment you enter this tropical oasis, you will be enveloped with the beauty and grandeur of our hotel. With two golf courses (PGA Tour) designed by the legendary Tom Kite, three swimming pools, a variety of restaurants, bars and 579 rooms overlooking the ocean and gardens, you will surely get lost in the serene beauty of Puerto Rico.
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Property amenities
Valet parking
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Children's television networks
Airport transportation
Pool with view
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Swimup bar
Poolside bar
Tennis court
Board games / puzzles
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Walk-in shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
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Room types
Mountain view
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
English, Spanish
625Reviews48Q+A43Room tips
Traveler rating
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  • 99
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Popular mentions
Karen H wrote a review Yesterday
North Wales, Pennsylvania230 contributions69 helpful votes
This is a beautiful property, but it lacks professional staff. When you come to (and pay for) a resort you expect a level of service and professionalism. It just isn’t here. I am a Hyatt Explorist. I have some loyalty to this brand and I pay for it. I shouldn’t have to explain my benefits to the trainee at check in and I shouldn’t have to ask for water in the room—those are supposed to be givens. There was no upgrade offered or given. There was no ‘hello’. The food service is just a nightmare. There seems to be little management in the kitchen. Food does appear when the kitchen processes it. The poor wait staff takes the brunt, but the kitchen/ chefs don’t have a good system. Jose Ivan at the beach / kayak assist area was terrific. He made our day fun and was safe, professional and knowledgeable. And Lysette at the pool was the same—fun, friendly and helpful. Put those two in management! And have them train others and this could be such an amazing place! Wonderful beach. Lovely place. Do rent a car to get off property and explore the area and go to nearby restaurants. There is a lot to see and do here and it could be a destination. We are rooting for this Hyatt. Get it right and be a star location in the chain!
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Bungalows in the 14-16 areas are in a central location and close to spa, exercise gym. Beach...
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mrsdsgwilkins wrote a review Yesterday
Charleston, South Carolina1 contribution
Visited this property for a wedding happening in the area. It's right on the beach and the pools are very spacious. My daughters enjoyed every minute of our stay. I would definitely come back to visit. Just wish the poolside menu was more extensive.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
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DedicatedTravelerNYC wrote a review Yesterday
New York City, New York19 contributions5 helpful votes
This resort has a very nice setting and is a good alternative if you are looking for something away from San Juan. The grounds are nice, the pools are pretty, and the rooms are very comfortable. But it does not offer a top-notch luxury experience, so it will be fine if you do not go expecting one. I read the reviews here on Tripadvisor before going, so was prepared. Some good and some pretty bad: The rooms are comfortable and ample, with great beds and bedding. We most liked that they are in separate building blocks each of no more than two floors, so no need to be in crowded elevators like the San Juan resorts. This was a big plus for us with kids who do not have the Covid vaccine. Rooms are far apart and you will walk, but we did not mind this. The rooms are reminiscent of Melia hotels (with combined tub and shower rooms), as this was once a Gran Melia before Hyatt took it over. The pool is nice with plenty of loungers, but it is loud, loud, loud. There was lots of music being played at high volumes (both by the hotel and by separate guests who brought their own speakers). If that is the atmosphere you seek, you will find it here. Granted, that is common for Puerto Rico resorts, as many guests do want a party atmosphere. For more relaxation, there is a separate "quiet" pool, but this has no services (food or beverage). If you are really want relaxation and luxury, pay a lot more for the St. Regis nearby, or the Ritz in Dorado. Staff are mostly very kind, but not always great at follow-through. You might have to ask for things a couple times. And you will often have to wait in long lines to get service at the front desk, leave the self-park parking lot, and generally have food brought out at restaurants. And often the phone is just not answered... So when you call to ask something at the front desk, or to have a golf-cart come and pick you up, there simply is no answer. This happened many times to us during our stay, as well as to other parties in our group. The food is just not good. The food truck by the pool has cafeteria-quality burgers and other items, but none are at all of good quality. The breakfast buffet is expensive (as expected at a resort) but very mediocre. Was it fine? Sure... But definitely not luxurious or impressive. The "Italian" restaurant serves pretty bad pasta, and barely-okay pizza. The lobby bar charges a ton for packaged chips and guac poured on plate... And cheese and tomato skewers that are composed of processed cheese served with a couple cherry tomatoes. There is an upscale Japanese restaurant and a steakhouse, but it is hard to get a reservation. The food and beverage program should really be improved. Also note, there are not many options except for roadside or chain restaurants anywhere within 30 mins of the hotel. Overall... Go with lowered expectations and you will have a fine time at this good but generic resort with comfortable rooms. I chalk it up to covid-era service challenges that are common in the travel industry now and hope the future will be brighter for this Hyatt.
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Date of stay: July 2021
Room Tip: Ocean-front rooms are right by the beach so good escape from noise. Std rooms are nice and even...
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yajairaperez2021 wrote a review Yesterday
1 contribution
Rooms were clean as well as hotel. Personnel was very charming a caring! Pool service was excellent! Breakfast and bar snack are very expensive! They charge you a lot in tips, taxes and hidden fees on every order.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
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klderon77 wrote a review Yesterday
5 contributions
I fell in love with this location, the resort was amazing, beautiful, super clean, and private. From the pool area to the beach to the beautiful palm trees everywhere, clear beach waters, my husband had a blast with his snorkel gear, he practically used it almost everyday. In all love, love, love
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Review collected in partnership with RCI
Date of stay: July 2021
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PRICE RANGE
US$272 - US$469 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia golf resort puerto rico hotel rio grande, gran melia rio grande, sol melia rio grande, paradisus puerto rico
FORMERLY KNOWN AS
The Resort At Coco Beach, a Hyatt Affiliated Hotel
LOCATION
CaribbeanPuerto RicoRio Grande
NUMBER OF ROOMS
579
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Frequently Asked Questions about Hyatt Regency Grand Reserve Puerto Rico
Which popular attractions are close to Hyatt Regency Grand Reserve Puerto Rico?
Nearby attractions include Carabali Rainforest Park (6.6 km), Caribbean Trading Company Store (5.8 km), and Balneario Luquillo (7.6 km).
What are some of the property amenities at Hyatt Regency Grand Reserve Puerto Rico?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Grand Reserve Puerto Rico?
Top room amenities include a flat screen TV, a view of the mountains, and a seating area.
What food & drink options are available at Hyatt Regency Grand Reserve Puerto Rico?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt Regency Grand Reserve Puerto Rico?
Yes, valet parking is available to guests.
What are some restaurants close to Hyatt Regency Grand Reserve Puerto Rico?
Conveniently located restaurants include Smoky Joe Caribbean Grill, Degree 18 Juice Bar, and Carabali Bar & Grill.
Are there opportunities to exercise at Hyatt Regency Grand Reserve Puerto Rico?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Hyatt Regency Grand Reserve Puerto Rico have an airport shuttle?
Yes, Hyatt Regency Grand Reserve Puerto Rico offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Grand Reserve Puerto Rico?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Grand Reserve Puerto Rico offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Grand Reserve Puerto Rico?
The staff speaks multiple languages, including English and Spanish.