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11 Sandcastle Road, Grace Bay TKCA 1ZZ Providenciales
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ports of Call Resort
Updated 02/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 17 hotels in Grace Bay
Location
Cleanliness
Service
Value
Travelers' Choice
The Ports of Call Resort is located within the beautiful Grace Bay area on Providenciales, an island of the Turks and Caicos, and is only a short 15-minute drive from the Providenciales airport (PLS). The property comprises of a central building featuring a welcoming reception, business center, breakfast room, fitness room, and poolside bar. Ports of Call Resort has fully renovated studio rooms approximately 325 sq ft offering pool view (some with balcony or terrace) and others with garden views, one-bedroom suites and three-bedroom villas. Rooms are located in two three-story buildings (no elevator) surrounding a tropical pool area that creates an intimate boutique setting. For your enjoyment, the tropical outdoor facilities include a poolside bar and lounge, table tennis, billiard table, pool, hot tub, comfortable chaise lounges, patio seating, shade umbrellas, towels, and a dedicated children's play area. Ports of Call Resort has a designated beach access to the awe-inspiring Grace Bay Beach complete with lounges, umbrellas, stand up paddle-boards, and kayaks, and is only 300 yards from the property. A shuttle runs each hour and beach towels are provided. The property also includes the Shops of Ports of Call. The plaza offers a variety of restaurants, bars, gift and clothing shops, as well as a spa, hair salon, ice cream parlor, dive shop, conference space, fishing charter, and auto/scooter rentals, further enhancing the Resort's array of services and amenities. Daily continental breakfast and in-room wifi included in all room rates.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Boating
Children's playground
Secured parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Saltwater pool
Shallow end in pool
Bar / lounge
Breakfast buffet
Poolside bar
Diving
Snorkeling
Evening entertainment
Table tennis
Board games / puzzles
Children's television networks
Kids pool
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Photo copier / fax In business center
Salon
BBQ facilities
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Refrigerator
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Sofa
Telephone
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Price:Fall Travel Sale – 15% off all rooms and one-bedroom suites
1564Reviews93Q+A100Room tips
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Amy P wrote a review 20 Sep
3 contributions
I really wanted to give Ports of Call 4.5 stars and round up to 5 but there was one safety concern that kept me from doing so... Pros: ---Check-in was super easy and they let me check in hours early. Thank goodness because I did not want to sit out in the heat after traveling overnight! Check-out was the easiest I've ever had, a simple return of my room card and towel card (yes, they use the dreaded towel card for towels) with nothing due on my account and done! ---My room and the rest of hotel and pool were quite clean. The pool is just big enough for the size of the resort and the water is fairly warm so when the sun goes down over the buildings, the pool is warmer than the air. I didn't try out the hot tub because whew, it was hot every day. ---I booked PoC over similarly priced resorts because of the continental breakfast and it did not disappoint (although I was tired of eating the same thing after 6 nights it was free so I can't complain too much). They have a pretty standard fare every morning of boiled eggs, toast w/butter/pb&j, cereal, yogurt, fruit, croisssants, grilled potatoes, coffee, tea, juice, etc. (the coffee is what you would expect, barely drinkable). They change a few things up each day like some days there was bacon, some days ham, some days waffles! from a waffle iron, etc. ---The beach is gorgeous and a short walk across the street (not sure where the supposed beach shuttle is and why you would need it, it is a pretty short walk). There are plenty of loungers and big umbrellas. Make sure to get your towel frrom the front desk before you go down to the beach. Splurge on a coconut that a guy walking the beach sells and cracks open for you. ---The resort is in a very convenient location with a grocery store across the street and plenty of restaurants within walking distance. I felt safe walking to Danny Buoys for karaoke on my own one night as it's a short 10 min walk away. Cons: ---So, the safety concern I mentioned is for the door to my room. The door did not close on its own like most hotel room doors that are heavy and close once you let them go. I didn't realize this the first time I went into the room (and other times because I forgot about it) so eventually I realized that the door was actually open just hovering at the door frame. It makes a sound when the prongs run into the doorframe which is why I thought it had closed. I had to forcefully push the door shut for it to actually click closed. ---There's not one complimentary bottle of water in the fridge when you get to your room. It would have been nice after a long day of traveling and I didn't know until I went to breakfast the next day that they keep the coffee on all day and there is ice water in the breakfast room in the lobby. I recommend going to the grocery store (very americanized) across the street to stock up on bottled water or they have gallons of water you can buy. The island does not sell alcohol in grocery stores on Sundays, FYI!! You can still get drinks at bars/restaurants though. Other random things: ---Shout out to Joseph (?, terrible with names) for being friendly to this solo traveler. ---The hotel bar says it's open from like noon but it seemed randomly staffed, happy hour with 2 for 1 drinks from 4:30-6:30pm though! Overall, I think PoC was a great value!!
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Date of stay: September 2021
Value
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 2 days ago
Thank you for the wonderful comments. I will look into your concern re the door on your room as we have not heard about this before. Hope you get a chance to return.
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Lette D wrote a review 7 Sep
Staten Island, New York57 contributions2 helpful votes
+1
I had the opportunity to spend my birthday week here at Ports of Call Resort and I have to tell you I am beyond amazed! Fabiola at the front desk went above and beyond her duty to make us feel at home. The price was the best considering the very expensive area. The staff kept the room pristine, the brkfast buffet was fresh and cooked with love. The rooms were spacious and renovated and love the fact that they have a shuttle and their own location on Grace Bay Beach. Thank you to Aggie (Asst. Mgr.) for purchasing lunch and drinks and I am recommending everyone here..Not enough room to give enough praise!
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Date of stay: August 2021
Rooms
Cleanliness
Service
Room Tip: Get a balcony room!! Also its a good idea to buy snacks water and spirits from the supermarket...
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1 Helpful vote
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 2 weeks ago
On behalf of the entire team at Ports of Call I thank you for both choosing to stay with us and for taking the time to submit such a wonderful review,,,,much appreciated.
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vickie t wrote a review 4 Sep
36 contributions19 helpful votes
Wonderful gem of a hotel. So glad we stayed here. This resort is a very reasonable priced hotel that delivers much more than what you pay for. Fantastic location. Right on Grace Bay with designated beach access a short 2 minute walk away. The beach area is well stocked with beach chairs (although we travelled in low season so things may be different in high season when the beaches are packed)and umbrellas and has an employee to assist and also sell drinks. Staff are so friendly and helpful. Rooms were spacious and clean. The resort is within walking distance of a big supermarket where you can stock up on supplies and also several restaurants, cafes so you are never short of choices. Many souvenir and craft shops within walking distance if you want to do some shopping. I would definitely stay here again if visiting Providenciales.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 2 weeks ago
On behalf of all the team at Ports of Call I thank you for both staying with us and for taking the time to write such a nice review.
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the4robs wrote a review Aug 2021
Cambridge, United Kingdom77 contributions26 helpful votes
Well here we are again back in the UK after two weeks in paradise. It was a job to get through the portal which gave us entry clearance just 3 hours before we flew. Our massive thanks to Shay without their help I believe we wouldn’t have made it. Ports of Call Resort have been part of our holiday lives for many years now, Covid came and spoiled it last summer but we were not letting it stop us this year. From the minute we walked in at 4.30 on the Tuesday I started my relaxation therapy. Watson was the first person I came across his big smile and wonderful personality hasn’t changed he welcomed his “mate” like an old long lost friend. Over two weeks I realised he treats everyone like this he is a credit to POC but he’s not alone from Flo 😁 to breakfast ladies, Paul?? Security guard, the room service personal, reception and a new face on management I didn’t catch her name apologies. All these people made our trip. If you’re thinking about TCI as a holiday break you would be mad not too stay here. It’s 5 minutes from the worlds best beach Grace Bay, it has restaurants on tap, a supermarket a few minutes away and it’s all on a budget price. Rooms are newly refurbished, spotlessly clean and modern. Make your next trip Ports of Call you won’t regret it. Thanks to all, see you in 11 months
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: Get to breakfast early it can be busy and the sun gets hot at tables even that early, this also...
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 4 weeks ago
Thank you for both the wonderful review and for choosing to stay with us year after year. It is amazing how many guests return year after year. Sorry that we were not on island this visit but thankful that you had an enjoyable stay.
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Lolly wrote a review Aug 2021
8 contributions17 helpful votes
Very pleasant stay at Ports of Call, from the warm welcome from reception staff, welcome drink and access to the clean and comfortable room straight away. The room, cleaned daily, was large and well appointed with dining and sofa area, tv, large bed and bathroom with a good strong shower power. The pool area was clean and pleasant and breakfast was sufficient including, cereal, bread/toast, bagels, waffles, croissants, yogurt; boiled eggs, different changing options of bacon, sausage and cheese. Fruit included alternating bananas, melon, orange segments and apples. Hot water was always available on tap throughout the day and night for tea/coffee. Flo was an absolute gem, providing impeccable service from the moment I arrived until I left which was welcoming as I was travelling solo. Nothing was to much to ask for and she ensured my needs were attended to. Other helpful reception staff included dominic who was attentive and good to talk to, michael, donesha, sandy, fabiola, and the kitchen staff. Great pool, although I did not use it as the glorious beach was five minutes walk away. Loungers always available and towels available from reception; at times there was a wait for fresh towels. Excellent location with Ports of Call shops nearby as well ad a few restaurants. The Terrace had a pleasant atmosphere, Boogaloos was ok, and Seven Stars hotel restaurant and The Deck all have tasty cuisine. My only bugbear with Ports of Call was the rusty, leaking ice machine on the first floor which has clearly been leaking for some time! An overflowing cup was propped to collect leaking water, with towels bunched up against the cup to mop up the water. The water would leak across the corridor and is an accident waiting to happen. Guest health and safety is an issue here!!! Otherwise a great hotel that I would recommend and stay at again.
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Date of stay: August 2021Trip type: Traveled solo
1 Helpful vote
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 16 Aug 2021
Thank you for your wonderful review. Happy that you enjoyed your stay. I will share your praise with the applicable staff. I appreciate your comment re the ice machine and will look into it.
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PRICE RANGE
US$189 - US$456 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites ports of call hotel providenciales, comfort suites providenciales, providenciales comfort suites
LOCATION
CaribbeanTurks and CaicosProvidencialesGrace Bay
NUMBER OF ROOMS
103
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Frequently Asked Questions about Ports of Call Resort
Which popular attractions are close to Ports of Call Resort?
Nearby attractions include Atelys (0.1 km), Graceway Gourmet (0.2 km), and Turks and Caicos Map Mural (0.02 km).
What are some of the property amenities at Ports of Call Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ports of Call Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ports of Call Resort?
Guests can enjoy free breakfast, a lounge, and a poolside bar during their stay.
Is parking available at Ports of Call Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ports of Call Resort?
Conveniently located restaurants include Island Scoop Ice Cream and Coffee Bar, The Terrace on Grace Bay, and Seven.
Are there opportunities to exercise at Ports of Call Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Ports of Call Resort?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Ports of Call Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ports of Call Resort?
Many travellers enjoy visiting Cheshire Hall Plantation (8.0 km).
Is Ports of Call Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.