We have visited Utopia Hotel end of July 2018. We visited as a family of 4 - had 2 rooms next to each other. Rooms were behind the reception and were the only rooms that had keys instead of a card to unlock - not a problem. . . Room wasn’t clean. First thing that I have noticed was no light socket .... the bathroom was very dirty and dust was visible everywhere! Toilet bin was full and last bit of toilet roll left... I find that disgusting. Only one wardrobe for me and my husband- I think that’s not enough. Only 4 hangers ?!! The bed seemed freshly made. The balcony was very small and next to a air conditioning unit from the kitchen - very noisy and the worst thing was that the extractor fans were next to it so we could smell everything! Burnt oil , meat , fish etc. Just horrible. We didn’t pay extra for any view but we were on ground floor and could see parking and back kitchen entrance for deliveries.... we thought our room was converted from an office... that’s about it if it comes to the room. The hotel it self seemed ok. Reception area was ok, pools very nice , bar pool needs a deep clean. The worst thing was the food - appealing ! It was a small hotel so there was not much choice... we liked the soups very much but that it. Most of the times food was warm or cold. Desserts - horrible ! One type of sweet for lunch and one type of sweet for dinner .... we were not happy with the food. Snacks at the bar : cold pizza, cold fries and cake (that cake was very nice).
The only good thing was that coffee machines were were available at reception , pool bar and the main restaurant so you could have a nice hot drink from it. Coffee , hot chocolate were very nice. That’s all for food and drinks.
Pool towels nice and clean, at reception you could swap it twice a day for a fresh one. No problem with the pool seats - there was always room. Very nice and quiet.
To the beach it was a 5 minutes walk. Very nice and quiet beach.
Overall would not come back to the hotel. Dirty and not nice food.
We have stayed in Utopia for a week.
The first impression was not perfect, since power went out in Katelios upon our arrival. Hotel, of course, had nothing to do with it, but the first night we have spent in 30+ degrees since A/C was not working. The upside of the sea-view room was that we could spend the early morning on our terrace.
The room was rather clean, however, despite not having any food in the room, we met ants on the floor - twice. The bathroom was big and clean with one downside - we had a bathtub with hydromassage instead of a shower and the smell coming from the pipes was unbearable. Hotel service fixed it quite quickly though.
The terrace and view were outstanding and it is definitely worth it to pay extra for the sea-view if you have the chance.
The pool area is great, bar is close (great barmans!), lots of deckchairs, so we never had to worry about it. The animation team was also doing good job, trying to entertain us. Low amount of kids made the pool time very pleasant.
The food - mixed feelings for our entire group. Lunches and dinners were tasty, but breakfasts were so-so (repeatable and bland).
Staff is helpful - both at the reception and in the bar area. Room service could use some improvements (repeated requests not to leave the windows open did nothing).
Location makes the hotel rather calm. To get to the taverns and souvenir shops you have to walk 5-10min. The beach is close, but it is a poor one - narrow and rocky. To visit nice, sandy beaches you either have to walk 30min through seaside rocks or ride to other towns (Myrtos is a must!).
Concluding - as for Greek standards, the hotel is quite nice. You can find better ones but it all comes with higher price. The island on the other hand is fantastic, definitely rent a car/quad/bike and drive it through!
We ended up coming here after there was a problem with our room at the Efrosini Village (Which we ended up going back to, very nice there as well)
I think myself and my partner and one other person were the only British people there. But that really didn't matter the Polish people we met were lovely and children so well behaved.
The staff were fantastic and very helpful.
Rooms were lovely, decorated so well to be honest the whole place was.
Pools and surrounding areas kept very clean.
Cephalonia is a small island but once you come there and you will love it. Variety of nature, great weather and many beautiful views and of course the Ilonian Sea - it's amazing!.
The hotel is quite big. The rooms are well eqiped and clean. The room was cleaned every day. The stuff is really helpful. Even if there were families with small children - it was quiet.
The food was really tasty. I recommend this place for couples and families. If you are looking for a place with night life - it's not this place. But If you want to chill and in the same way see something - this place is worth it!
My family spent here one fantastic week. everything was so good that it's even hard to belive ;)
Room was big, clean and well equipped (beds were rather hard but I can't say that uncomfortable). Barthroom - well decorated with shower and bath. (You need to take your own cosmetics - shampoo, lotion, but there's a lot of soap ;)). Our room (210) was in very calm part of hotel. We had a sea-piece-view from the balcony but in fact we didn't spend too much time in room.
Restaurant is very good - popular food combined with traditional greek meals (absolutely amazing baklava!!!), service very kind.
Staff was friendly and helpful.
This place is in 90% Polish - main part of guests is here thanks to Grecos (travel agent); staff is greek and polish but all of them speak english fluently.
Highly recommended for whole families - because of calm, high culture, great animations and nice food.
Swimming pools are great with sweet water, with umbrellas and lounge beds. Bar is ready to serve between main meals.
You need to remember that this is not a hotel but resort so many of previous complaints about standard comparing to stars is unreasonable.
For Grecos guests - try to avoid resident's help - car rental or trip will be cheaper!
I krótko po polsku - miejsce warte odwiedzenia dla osób ceniących spokój, przyjazną atmosferę. Utopia nie jest typowo greckim miejscem - jest bardziej środkowo- europejska, ale dla nas akurat to zaleta. Nie ma tu imprez, więc jeśli ktoś oczekuje zabawy do białego rana w opcji all-inclusive, na pewno będzie rozczarowany. Duże brawa także dla animatorów za kawał bardzo dobrej roboty. Można tu spędzić naprawdę aktywny tydzień! Warto zabrać swoje kosmetyki, materac do pływania;) ale nie trzeba zabierać ręczników - zarówno te w pokoju jak i plażowo - basenowe zapewnia Utopia.
Jedyna opcja niefajna to rezydent, którego zadaniem jest wyciągnąć jak najwięcej kaski - warto wynająć auto na własną rękę lub wyruszyć w rejs z pobliskiej przystani.